Jali Avis 

249
TrustScore 4.5 sur 5

4,4

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Noté 5 sur 5 étoiles

What a wonderful company and service. I was looking for a very particular sized radiator cover and I absolutely loved the customisable feature on the Jali site. I'd started designing and wasn't comple... Voir plus

Noté 5 sur 5 étoiles

Many years ago, I purchased radiator covers and decorative fretwork from Jali. I was impressed by the quality, price and delivery from Jali. Naturally, Jali was my first port of call when I recen... Voir plus

Noté 1 sur 5 étoiles

SCAMMERS! What a gross company. Please do not order from this business, the experience was completely terrible. Said 4-6 weeks delivery time, came in 17 weeks and then they damaged our property w... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We couldn't find anywhere online that had standard shelves to fit our utility room so were pleasantly surprised to come across Jali. Very easy to use website to design shelves, shelves arrived after... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de meubles

Informations provenant de diverses sources externes

Jali is a bespoke furniture company where we believe in being yourself! With Jali, you can create 100% unique furniture that's yours to the last detail; the perfect fit for you, and your home.


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4,4

Excellent

TrustScore 4.5 sur 5

249 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

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4,4

Tous les avis

(249)

16 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Bespoke cupboard doors

Struggled for months to find bespoke doors to fit non standard openings when I stumbled across Jali's website. I was apprehensive at first but the ordering process was straightforward and easy. The doors arrived to timescales given and securely wrapped to prevent damage. I am absolutely thrilled with the doors and they look fantastic. I would highly recommend this company

3 mars 2020
Avis spontané
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Réponse de Jali

Hi Claire, thank you so much for your review! We're delighted to hear about your doors. Thanks again.

Best wishes,
Danford

Noté 5 sur 5 étoiles

ordered customise hallway doors

ordered customise hallway doors
Very pleased.Great Quality product
If you planing to have something exceptional and eye caching in your house,- use a Jali products

3 mars 2020
Avis spontané
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Réponse de Jali

Thanks Vitaliya, we're really pleased to hear from you!

Best wishes,

Danford

Noté 5 sur 5 étoiles

Custom Drawers

Bought some custom sized MDF to make some drawers that would fit under the sofa. Included radius cuts that I couldn't have easily done at home. All the extra cut-outs to mount the cross members in were in exactly the right place and much cheaper than paying a carpenter.

3 mars 2020
Avis spontané
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Réponse de Jali

Hi Gareth,

Thank you so much for your comments. We're glad you could use Jali for your particular project. Feel free to send us any pictures of the final work as we love seeing what our customers do with their Jali products.

Best Wishes,
Adriana

Noté 5 sur 5 étoiles

Great company to deal with

Great company to deal with. Very helpful. Doors I purchased are beautiful

2 mars 2020
Avis spontané
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Réponse de Jali

Dear Alexandria,
Thank you very much for your feedback. We are very happy to hear you are pleased with your doors.
- Adriana

Noté 5 sur 5 étoiles

Ordered beautiful bookcases

Ordered beautiful bookcases all slightly different to make the library hall bespoke. Excellent outcome, painted with F&B looks superb. Better prices than Ikea with a superior product.

2 mars 2020
Avis spontané
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Réponse de Jali

Hi Chris,
Thank you so much for your feedback and we're very happy to hear you are pleased with your bookcases. We look forward to seeing pictures of the finished product on Pinterest soon!
- Jess at Jali

Noté 3 sur 5 étoiles

Not worth the price tag

We ordered a radiator cover from Jali, really easy website to use and good delivery process. Receiving the cover, it came in 13 pieces and was really not easy to put together at all. The side skirting board need to be cut... if really made to measure, they should have asked for these too, as we do not have the tools to cut it to size, therefore it looks completely unfinished and unsightly. It's a shame as you can tell the wood is of high quality, but the process of putting it together, the non made to measure skirting and the price tag over £300 for a single radiator cover makes it hard to justify the purchase.

2 mars 2020
Avis spontané
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Réponse de Jali

Hi CB,

I'm sorry for this inconvenience, but we can fix this! We provide oversize skirting because we don't know the exact profile and detail of every customer's room skirting board. Many customers prefer to 'scribe', i.e. to cut their own radiator cover skirting down to size, to ensure a perfect fit with their room skirting - just like this: https://youtu.be/TE8jmIGplVQ?t=180 I understand your frustration, but ultimately this is to make a better finish overall, and is the standard professional solution. To fix your radiator cover, we'd suggest either following the steps in the video (with great care and appropriate tools), or if easier, we would happily send you pre-cut skirting sides with a simple square profile, which you can use instead. This option is available under the advanced->skirting section of the Jali designer. It requires no extra tools, but may leave a small gap depending on your skirting (although this could be filled some other way). Please email us at sales@jali.co.uk so we can sort this out; we would really prefer that you be satisfied. To help clarify this situation for future customers, I'm going to add more help content to the website now.

Best wishes

Danford

Noté 5 sur 5 étoiles

GREAT COMPANY, LOVELY PRODUCT - REALLY HAPPY CUSTOMER

I had a really good experience with this company from start to finish. Really nice people, really easy to order the door, delivered when they said it would be and the finished product I could not be more happy with. I cannot recommend them highly enough - I will definitely use again.

25 février 2020
Avis spontané
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Réponse de Jali

Thank you Kelly - this really means a lot to us.
The fretwork you chose is very lovely and I'm glad you are happy with it.
Jenny

Noté 5 sur 5 étoiles

Bookcase

We couldn't be more pleased with the bookcase we ordered from Jali.The paint choices and finish are terrific.
There was a hiccup which was promptly dealt with,which shows just how important customer service is to this company.
If you are looking for custom made pieces then Jali is perfect.Can't recommend enough and would use again.

21 février 2020
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Réponse de Jali

Thank you so much Barbara and thank you for the photograph too.
It's great for us to see the end result.
The oak top looks splendid on the painted bookcase - a really good idea.
Hope to hear from you soon..
Best,
Jenny

Noté 5 sur 5 étoiles

Large Radiator Cabinet

Ordered a large radiator cabinet, having used the online designer tool. Always a bit nerve racking waiting to see if you got all the measurements correct ! It arrived yesterday, and i assembled it on my own this morning. Extremely pleased with it - beautifully made, primed to perfection, fits perfectly, solid and stable. Looks brilliant in situ. Now all I need to do is paint it !....
Many thanks Jali - will definitely be ordering more for covering various unsightly radiators.

28 janvier 2020
Avis spontané
Noté 5 sur 5 étoiles

Faultless! Excellent service, great products

Excellent service - gorgeous radiator grilles. Ordered some radiator grilles from Jali, Spoke with Jenny who was very helpful and checked the measurements with me before I placed my order, We received the grilles in a matter of days and they are beautiful. Having looked at others on the Internet I couldn't find any anywhere near as nice and as well made at such a great price. Had a follow-up call from Mark as well to check if all arrived OK. Products are great and customer service second to none. Thank you Jali

16 janvier 2020
Avis spontané
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Réponse de Jali

Dear Susan
Thank you so much.
We are all pleased to hear your scheme has worked out well and you are happy with the cabinets.
With our very best wishes,
Jenny, Ebony, Mark and the workshop guys

Noté 5 sur 5 étoiles

Beautiful product and outstanding customer service!

A super experience that restores one’s faith in online shopping! We ordered two pairs of fretwork window screens for our bedrooms. They were beautiful, well made and delightful in every way apart from some transit damage to one half of a screen. The company was exemplary in its handling of the matter and we have, today, taken delivery of a perfect replacement. There was no quibble and at every stage the staff at Jali were sympathetic, helpful and courteous. We are thrilled with the screens, too, and cannot recommend this company more highly. Huge thanks to Jenny and the team.

19 décembre 2019
Avis spontané
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Réponse de Jali

It really does make our day to know that all went well for you and that you are happy with your fretwork shutters. Thank you so much for letting us know the outcome and I hope they bring you much pleasure over the coming years.
Best wishes, Jenny

Noté 5 sur 5 étoiles

Perfect bespoke doors made to my design

We ordered doors for an alcove in the kitchen - to give the illusion of a free standing larder cupboard. I found a picture of my favourite cupboard on line, Jali made two beautiful doors in a similar style.
I couldn't quite get the look i want on the design app (although it was very easy to use), my preferred look was more bespoke so the Jali team did the design and sent me the pictures to approve.
The fret work is very pretty.
The quality and workmanship are excellent. The paint finish is perfect.
The delivery was great, everything carefully packaged and stored in the van. A very nice chap made the delivery.
I highly recommend this whole team, you'll get quality from start to finish.
We will certainly be using them again!

6 décembre 2019
Avis spontané
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Réponse de Jali

Dear Sally
Thank you for taking the time to leave us such a lovely review.
We are so very happy to hear you had a good experience and found our team helpful.
We look forward to helping you with your next project.
Ebony

Noté 5 sur 5 étoiles

Excellent quality.

My hall radiator is too large for off the shelf radiator covers so I decided to order from Jali based on the positive reviews.
The design your own feature was easy to use and the choice of finishes wide and varied.
I decided to order a ready painted finish which cost more but was worth the extra cost.
The cover arrived within a couple of weeks.
I found the instructions a little confusing but used their video instructions which I played over and over until the cover was assembled.
I am very happy with the product and will order from them again.

27 octobre 2019
Avis spontané
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Réponse de Jali

Dear Elizabeth
Thank you for letting us know you had a good experience. Many people have found the videos invaluable so we are concentrating more on visual assembly demonstrations now.
Looking forward to helping you in the future...
Jenny

Noté 5 sur 5 étoiles

Jali on line order

Have never previously dealt with Jali. However, I placed an order on line for a decorative painted screen.
I subsequently received a call to advise me that due to my colour choice I may have to wait a number of weeks. I didn't wish to wait so they suggested they send me colour samples to see if another colour would be acceptable - these duly arrived via post.
Reviewed the samples and made a further choice.........screen arrived shortly after (approx 10 days) well packaged.
Very pleased with screen, colour and service

9 octobre 2019
Avis spontané
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Réponse de Jali

Dear Michael
I am so pleased that all went well. We have learnt that it is always a good idea to mention the timeframe up front and I'm glad we did. Thank you for letting us know and hope to help you again in the future.
Best regards
Jenny

Noté 4 sur 5 étoiles

Fretwork window panels

Jali made me two Islamic style geometry MDF fretwork panels to go in the windows of our new house. They were cut to size perfectly and look great installed. The reason it is not 5 stars is that there was a problem with the first piece ordered - it was poorly cut and seemed to pass by their quality control. This was quickly resolved however and they sent another which was perfectly. It's a pity they wouldn't give a discount right at the beginning for two (identical) pieces but it kind of worked out because the first one served as a 'test'. In the end, both pieces look amazing and I will use this company again.

28 septembre 2019
Avis spontané
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Réponse de Jali

Dear Luke
Thank you for your review.
We always remanufacture parts if there are any concerns and I'm glad the fretwork you have is perfect quality. All prices are generated individually as all parts are manufactured individually so we were not able to discount the second panel but I hope you feel it was good value for you.
Bst regards
Jenny

Noté 5 sur 5 étoiles

Good value product & excellent service

I have designed & had produced two bespoke shapes to use as desktops to maximise space utilisation. It is good value, particularly the oak veneer (you should varnish the top yourself to make waterproof). Combined with £2.50 Ikea legs a bespoke desk works out inexpensive. The design tool takes a little working out but is pretty good. The level of customer service is excellent. There was a problem with the courier on the most recent order, which was beyond Jali's control, and the team went to great lengths to get the item to me by the time I needed it

17 septembre 2019
Avis spontané
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Réponse de Jali

Dear Andrew
Thank you for taking the trouble to review us at Jali. We all got involved in your case as we knew how important the timing was for you. Courier issues do happen occasionally but I am so glad your daughter now has the desk she needs for her new university course.
Best regards
Dave


Noté 5 sur 5 étoiles

Fantastic product

Fantastic product, finish and fit were perfect, very happy to recommend jali, plus delivery on time!

23 août 2019
Avis spontané
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Réponse de Jali

Dear Georgina
We are really happy that everything went well and that you are pleased with your doors - and so nice of you to leave such a great review. Thank you so much.
Best wishes,
Jenny

Noté 2 sur 5 étoiles

Poor packaging, poor quality/finish, poor service!

My items arrived 14 days after placing the order but the packaging was in quite a state and on opening there was some damage to the large doors forming part of the order. Easy to blame the courier and certainly they don't tend to show the care I would expect but the large heavy items in my order were insufficiently protected so 50/50 courier/Jali's fault.
Damage aside what was even more disappointing was the poor finish to nearly every item in my order....poor machining/cutting, poor application of veneer, un-square corners.
All the above was communicated to Jali and a full replacement order agreed.....good but a major inconvenience as I had trade's people arranged that had to be postponed.
A week later the replacement order arrived, damage again to the somewhat inadequate packaging but the contents survived this time.
However whilst the finish to everything had improved it was still far from perfect so I again contacted Jali to discuss. I suggested that as with some time and effort I could 'make good' a partial refund would be acceptable (and to compensate for the inconvenience of two deliveries, a return and the delays).
They refused! So after the extended time that had already passed I had the choice of return again and face further delays or accept the 'sub-standard' items :(
I have a series of photos of both orders showing the inadequate packaging and the poor quality/finish to the items I received but posting links (to the photo albums) is not permitted here.

24 juillet 2019
Avis spontané
Noté 5 sur 5 étoiles

Excellent service from Jali

Excellent service from Jali. Answered any questions I asked before ordering which enabled me to order exactly what we needed. They phoned the day before delivery to make sure that was OK, They e-mailed afterwards to make sure we were pleased with the cabinet.I was not at home when the cabinet arrived but my husband had it put together and in place before I came back, so instructions were top rate. For a made to measure item the price was very reasonable and would highly recommend Jali.

20 juillet 2019
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Réponse de Jali

This is wonderful to hear ... how nice to come home and see your radiator cabinet already assembled.
The oak cabinets always look lovely...

Noté 5 sur 5 étoiles

Brilliant products, great quality and service.

We were a bit apprehensive about ordering from this company due to reviews regarding long delivery timescales. However, reviews suggested quality products so we decided to take a punt and order one item. It came very quickly, we ordered a custom sized radiator cover, it was easy to put together, perfect fit, and great quality. We quickly ordered another one, and same again arrived promptly, great communication about delivery, and another great product. I can't recommend this company enough, we love our new radiator covers, incidentally, we're actually using them to cover up underfloor heating manifolds not radiators, but as they were custom sized they work perfectly for our needs and the easy open hatch to the front is brilliant!

5 juillet 2019
Avis spontané
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Réponse de Jali

Thank you so much for this lovely review. We are very glad to hear you are so happy with your radiator cabinets and would love to help you with any future projects.

Many thanks and kind regards
Ebony

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