Jane Clayton & Company Avis 

Great delivery speed. Great communication and great packaging.

Be careful when you order, if unused items are not returned within thirty days, you are stuck with it, and their wallpaper calculater always gets you to overorder, and then you are stuck with a roll of £200 wallpaper, and they just bat you off, not interested go away..you are past the 30 day deadline, their telephone attitude just stinks

Very simple to use website. Lots of appealing products. I ordered several samples and they came in the mail in a helpful folder which looked like something it would be good to have for a professional keeping track of individual clients and their preferences.

Excellent product at the best price, superbly packaged quick delivery

Great sampling service. Had a phone call to discuss suitability for bathroom and received good advice. Will be following up with a purchase!

Very prompt service, and despatch of goods which are just what I wanted. Thank you.

Ordered wallpaper online and it was delivered quite quickly. The wallpaper looks lovely on the wall and is really good quality, not thin and flimsy like some others.

Quality wallpaper,fast delivery and very happy.

Lovely wallpaper quick delivery very happy 😊

Amazingly efficient. Ordered and requested order to be delivered quickly as we were moving. Arrived in record time. Thank you for taking my request into account and being so helpful with messages and responses.

Beautiful fabric Sadly the ‘blue’ tone is not right for my wing chairs! Love the green though. I will have another look at your fabrics

Very prompt service excellent delivery time
Was kept in touch as to when me delivery was arriving

I had to order one extra roll as I had miscalculated and it arrived within three days which was wonderful to finish the job. Fabulous service will buy from Jane Clayton every time. Thank you! Also, when I wrote with a question the customer service team answered quickly . I really appreciated that too, yes highly recommend!

Excellent fabric at a very good sale price. Very well packed and came on a roll which is the best way to handle and store fabric. Arrived promptly. Very pleased. Thank you.

Bought a large Rug online Sunday the good quality thick non slip underlay arrived Tuesday the Birkdale beige Asiatic rug arrived Wednesday it’s gorgeous soft but very durable, this company knows how to get it right and they were cheaper for the same item. Will use them again.

Beautiful product/wallpaper. Speedy delivery and great customer service. Highly recommend.

Lovely rugs, at a huge discount - love it!

I ordered Pink Burlington cushions from Jane Clayton as a 60th birthday gift for my mum. More than 24 hours after taking my payment, I was informed by Zoe Langley that the cushions had been discontinued and could not be supplied. The product remained listed for sale despite this.

Communication was extremely poor. After my reply, I received no response for 48 hours, and when I finally heard back from Alex, the Head of Customer Service, the experience was exceptionally disappointing. Rather than attempting to resolve the situation or acknowledge my concerns, the responses appeared focused solely on protecting Jane Clayton's position. There was no meaningful effort to assist me as the customer.

To make matters worse, I was told that my refund could take up to 10 days to be processed. This means Jane Clayton will have held my money for around two weeks while providing nothing in return and leaving me to find an alternative birthday present at short notice.

In my view, this raises serious concerns under the Consumer Protection from Unfair Trading Regulations 2008, particularly the prohibition on "bait advertising":

"Making an invitation to purchase products at a specified price without disclosing the existence of any reasonable grounds the trader may have for believing that he will not be able to offer for supply, or to procure another trader to supply, those products or equivalent products at that price for a period that is, and in quantities that are, reasonable having regard to the product, the scale of advertising of the product and the price offered."

Overall, this was one of the worst customer service experiences I have had. Taking payment for an item that cannot be supplied, leaving customers waiting days for responses, and then expecting them to wait even longer for a refund is simply unacceptable. I would not recommend Jane Clayton based on this experience.

I have still not received my package