JefebetAvis 

I redeem two different amount the same day and I only received 0ne payment and it been days since I received the 1st

Update 3 - 12/24
12 days and I received the same type of responses. On the 13th day I was notified my redemption was approved and today I received finds in my account.

I stand by my statement about violating the terms and conditions; unhelpful responses from support teams and delayed redemptions. I also believe they are violating consumer trust by not warning of thr "technical difficulties" and "delayed redemptions" when making a purchase... but they did eventually pay me.

Use this site at your own risk!

Update 2 - it just keeps getting worse. Their own comment below tells me to reach out to their help desk... I do this and get a response saying "this has been merged with existing case" not that its being looked into, not that they are doing anything about it, just that it's been merged with the case I already can't get answers on.

This could all be avoided by them simply putting a warning on their page that they are currently unable to process redemptions... taking money while knowing they can't pay out is borderline fraudulent activity.
Ill Happy to update this review to higher stars if my redemption ends up paid out.

12/16 - Update 1 - downgrading this to one star. Customer service takes a while to respond. Im getting the same "technical difficulties" response others are receiving without any further details. If this is a known issue that dates back to nov (as seen on other reviews) then a notification should be placed on the site to warn you / prevent you from making a purchase.

12/14 - Difficult to redeem. Submitted 12/10. Their terms state it will be pending 1-2 days for review. Here i am several days past that point and still pending. Customer support is not responding to inquiries. Seeing reviews here with similar issues this makes me nervous as to if I will receive my redemption. Other sites ive dealt with would have had funds in my account by now. Purchase at your own risk... I wish I would have found these reviews sooner!

I submitted a redemption request on December 5th, a week ago. It's still pending and I've sent multiple messages to them with no response. Bad customer service.

Jefebet decided to rugpull all of it's California players today by locking their accounts without any notification sent beforehand. Any and all SC is forfeited. Be very cautious with spending your money here.

My first redemption was paid out in 3 days with no problem. The second redemption has been on pending going on day 11. Support told me on day 6 that they were having some technical difficulties. I call BS, I call it refusal to payout. I DO NOT recommend this casino. No redemption after 14 days and canceled the redemption and played it, I will put this casino on the back burner.

Edit: 12/23
After nearly 2 months I finally received email saying my redemption was approved. Not changing the star rating because it was a miserable experience and i really don’t see myself spending any more money on this site.

Read my other 2 reviews for this site. Still waiting for over a month on a redemption. It is beyond ridiculous. I responded to their support message on my review and nothing, no reply at all to that email. At this point I am almost positive that i will never see the money that I won

12/17: Redemption Received!!

12/17: My redemption has not been paid. I was told by CS that it would take 3-5 days. I submitted the redemption on 11/8, it was approved and processed on 12/10 and here it is 12/17 and I haven’t been paid. I’ve reached out to CS and was told 3-5 days, emailed them on the 5th business day and *crickets*.
This is exhausting, Jefebet!

12/16: Today is the 5th Business day. Although the redemption was approved and processed, I still haven’t received it. It normally doesn’t take this long for a redemption to hit my account. Will update the rating when I see the money.

12/15: Redemption has been processed and approved. Still haven’t received it yet. Will update to the rating when it hits my account.

12/10 Edit:

Just heard from CS that my redemption has been PROCESSED!! Soooooooo glad that it’s been finally processed! Thank you!!!! Forgot to include that I will update to five stars when I officially receive my redemption in my account.

12/9 Edit:

Still haven’t received my winnings. It is Business Day 22 and they’re disregarding their own terms and conditions of by refusing to pay us within 10 business days. One day it’s a technical issue, the next day, they’re processing redemptions. One person tells me that my redemption is a priority and the next day, it’s something different. I really think they’re hoping that we play our winnings so they won’t have to pay us. This is what some of these places do. They hold out paying you so that you play your winnings back.

12/8 Edit:

Out of all the places that I’ve spent my money, why is that I’ve only had redemption issues with American based places? Crown Coins, Chumba, Rolla and even the other overseas based gaming sites have processed my redemptions in a timely manner.

Dear Jefebet Team,

Thank you for responding to my emails (after ignoring me for two weeks). However, today is 30 calendar and 21 business days since I submitted my redemption request. I think I’ve shown a great deal of patience during the technical issues, but in the year of 2025, it shouldn’t take 30 days to resolve an issue.

Please process my redemption soon. Thank you kindly!

BEWARE: SCAM SITE! I bought the $9.99 welcome package that is supposed to give you 25 sc and they only applied 10 sc to my account. I’ve been messaging them for the past two days and haven’t gotten a single reply. DO NOT PLAY HERE. THEY WILL STEAL YOUR MONEY

Why is Jefebet responding with a different email than listed on website

At first I actually thought Jefebet wasn't legit, it took a very long time for redemption but I did receive redemption after 12 days of processing. I really love playing games on Jefebet

They processed two more redemptions.... OUT OF ORDER! I have now receive my redemptions from 11/10, 11/11 and 11/12 but still nothing for 11/3, 11/7 and 11/8. I emailed support like they asked in my last review and they were very prompt about approving the 11/11 and 11/12 redemptions. I emailed again to let the know that they had missed 11/3 for $203, 11/7 for $216 and 11/8 for$208 and again, crickets. I don't think there's any need for me to email you again, you know who I am.

Refusal to pay out or respond with facts; redemption was requested on 11/6/2025. They lied and said that there are technical issues. But there aren't any technical issues preventing new payments!

12/8/2025 update - received another 'we are experiencing technical issues email response' LOL

12/16/2025 update - finally received redemption; this entire process makes me extremely hesitant about paying into the site again

I've been on jefebet.com for over a year now, and as a VIP they treat me quite well, giving me bonuses and good deals practically every single day. Their customer service reps are very helpful and nice as well. My favorite thing on there is their Solitaire game, and it is the best one on any site I've seen. Runs very smooth and really can't be beat.

DO NOT PLAY HERE! has been over a month of waiting for my redemption to process, and have not received anything. Support just says that it is a technical issue, that is out of their control, but it is fixed or redemption should start going through. However, I have received that same email response every week for the last five weeks, and still have not received anything. Do yourself a favor and don’t play here, you can play on a different site with the same games, and get your money back. avoid at all cost!

I won the sweepstakes after purchasing a large amount of gold coins to get entries. It has been over a month and they won't respond to my emails or payout even though their policy is to payout in ten business days. I have reported them to the BBB and am awaiting a response.

03/10/2026 Review update
So I go to login on my account and it’s saying that my account is not active which means they deactivated my account and I was waiting on my $500 redemption today would be a month I’ve been waiting customer service has not responded this is crazy nobody play with this platform this is crazy they told me I would get my winnings paid out and month later they deactivated my account I’m a Jefebet elite customer but I will no longer spend money with them this online platform needs to be closed down completely

02/23/2026 New review

Redemptions are still so slow
Im a Jefebet elite I made a redemption on the 10th of February for $500.00 I’ve yet to get an approval and customer service has stopped replying to me I’ve sent multiple messages and haven’t heard anything.

01/13/2026 New review

I waited last month for a whole month to get my redemptions I had finally got paid but now I’m waiting on a redemption to be approved from 12/31/2025 it’s be over a week I’m hoping I’m not having to wait a whole month again this is really ridiculous and also reached out to customer service multiple times after they told me they make my matter a priority I haven’t heard back

12/17/2025
I finally got my redemptions deposited into my bank thank you Jefebet ❤️
12/16/2025
Update even though my redemptions were approved on the 10th I still have yet to get them in my bank account I was told in an email that they have payment processor had a unexpected delay and the funds would show in the account within the next two business days well I’m waiting.

12/10/2025
I finally got all of my redemptions paid out today thank you Jefebet

Well, it has finally come to this. JefeBets will not respond to any emails regarding my redemption that is still “Pending” since 11/08!! It states that it will show pending until is it reviewed and that is 1-2 business days. Waited. Waited. Waited. It has now been 15 BUSINESS DAYS and still shows pending. Once approved it will take up to 10 more business days. We’re just shy of a month and it’s still pending. I have sent an email daily asking for an update, reached out to their sponsor/promoter at FSG Inc, and even messaged their higher ups. It’s incredible to me that a business can so easily accept your money, and then ghost you when you win. I wouldn’t recommend this site to my worst enemy. Communication goes a long way, if there’s an issue, at least let me know. I have no idea how there is no recourse against companies like this. Maybe a call to the Nevada Gaming Commission about Fifth Street Gaming Inc, might help speed up the process for anyone who fails to head my warning. Really open to having JefeBet rectify this situation, however, I don’t think they exist anymore.

***UPDATE! - It’s been a month, and STILL PENDING in my account! I did receive an email after this review saying that their team is “working hard to fix the issue, but it is out of their control”. Uhhhhhh what? What a dumpster fire.

The verification process was a pain then finally got verified went to redemption was told 24 to 48 hours to verify my redemption I'm on day 4 I have tried to get in touch with customer service 3 times and being ignored

So they commented to make themselves look better but when I emailed the email provided in the comment below no answer again ignored

Site is a complete scam. 50 dollars with very full pots and could not break even 1. I pray this site gets taken down for complete and illegal fraud. Do NOT invest a penny. Extremely fraudulent!!!!!!!!!!!!! No bueno senor lol 😂

I requested redemption of $300 on 11/3/25. I reached out after a weeks time and was told 10 business days, Reached out for a second time and was told there was a glitch and it would be the following week for sure. I have still not received anything and status has not changed from pending. I have sent 4 additional emails with no response at all. At this point, I'm thinking I got screwed