I regularly use JL Brooks for a certain lemonade that my wife loves. Items always come on time and are well packaged. They do some great deals and postage is reasonable. I really cannot fault them and... Voir plus
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Lisez les avis des autres
Great company offering loads of drinks and pub snacks. Only gave 4 stars this time as i paid express delivery 1-2 working days had to wait 5 days later but the dispatch was quick the products are we... Voir plus
L'entreprise a répondu
Great service as always. Love this drink. DPD let you down on this one as they didn’t bother ringing doorbell just dumped boxes directly outside my front door. When asked to put in garage he proceede... Voir plus
L'entreprise a répondu
My order was great, , but delivery was not good,it was very quick,but the delivery man was not nice at all, I asked him if he could pick it up for me as it was very heavy, he did not looked pleased& j... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
J L Brooks are a trusted Yorkshire wholesaler that have been supplying crisps, snacks, soft drinks, confectionery, bar supplies, cleaning products and wine for over 100 years. With over 1000 products listed online from big brands including Walkers, Coca-Cola, Britvic and Cadbury, you're sure to find something you'll love at a price you won't believe! Unlike other wholesalers, J L Brooks ships to businesses and the general public, so anyone can take advantage of bulk buy discounts, delivered straight to their door. Try J L Brooks for yourself and see how much you could save!
Discover the J L Brooks Difference
Écrit par l'entreprise
- Quality Wholesale Since 1920
- At J L Brooks, we're more than just a wholesaler, we're a company committed to raising the standards across the industry, and making wholesale offers available to all, whether your a business or not. We pride ourselves in providing excellent customer service and competitive, fair pricing across our range. Try us for yourself and experience a better wholesale experience.
Coordonnées de contact
Unit 1 Low Hall Business Park, LS18 4EG, Leeds, Royaume-Uni
- 0113 2795787
- sales@jlbrooks.co.uk
- jlbrooks.co.uk
4,6
Excellent
1 k avis
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A répondu à 100 % de ses avis négatifs
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customers services
great customer service , quick to add items on my delivery order , great delivey service
23 février 2026
Réponse de JL Brooks
Hi Kevin,
Thank you for your fantastic 5 star review. We are so pleased to hear you found our customer service helpful and that adding to your delivery was quick and easy. It is also great to know you were happy with the delivery service.
We really appreciate your support.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Réponse de JL Brooks
Hi,
Thank you for your feedback. We’re glad to hear you are happy with the product and our service. We are in the process of changing courier companies due to disappointing service, so we hope your future deliveries will be much improved.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Fast delivery good price for purches
13 février 2026
Réponse de JL Brooks
Hi Ena,
Thank you for your fantastic 5-star review!
We’re delighted to hear you were pleased with the fast delivery and great price. Your feedback really means a lot to us, and we truly appreciate your support. We look forward to serving you again soon.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Three positive things!
There are three positive areas of my experience I would like to mention: (a) My Order arrived quickly; (b) Both Inner and Outer Packaging were in excellent condition; and (c) It was left in my Safe Place (behind Black Wheelie Bin) as requested. So, Thank You So Much! Martin C. Norrish.
9 février 2026
Réponse de JL Brooks
Thank you so much for your wonderful review, Martin.
We’re delighted to hear that your order arrived quickly, was well packaged, and was delivered exactly as requested to your safe place. It’s always great to know when everything comes together smoothly, and your feedback means a lot to our team.
We truly appreciate you taking the time to share your experience and hope to see you order again soon.
Kind Regards,
Selina,
JL Brooks Customer Service Team Member.
Réponse de JL Brooks
Hi Deniel,
Thank you for your review! We’re so pleased to hear your order arrived quicker than expected, it’s great to know our delivery met your expectations.
Kind Regards,
Selina,
JL Brooks Customer Service Team Member.
Quick delivery plus deliverd on time…
Quick delivery plus deliverd on time only down fall if you wanted to order few boxes you have to pay delivery on each order
8 février 2026
Réponse de JL Brooks
Hi Jane,
Thank you for your review and for highlighting our quick and timely delivery, we really appreciate your feedback 😊
We’re glad you were happy with the service overall, and we do understand your point regarding delivery charges on multiple orders. We’re always reviewing our processes and pricing to make things as convenient and cost-effective as possible for our customers, so your comments are very helpful to us.
Thank you again for your support, and we hope to serve you again soon.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Prompt service
Order arrived promptly and in good condition - great service, thank you.
30 janvier 2026
Réponse de JL Brooks
Hi Natalie,
Thank you for your lovely 5-star review ⭐⭐⭐⭐⭐
We’re really pleased to hear your order arrived promptly and in good condition. It’s great to know you were happy with the service, your feedback truly means a lot to us.
We appreciate your custom and look forward to serving you again soon.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Satisfied customer
Initially there were some problems with the delivery which were, in my opinion, entirely the drivers fault - however the sales team were exemplary in resolving the issues to my satisfaction.
Thank you J L Brooks, I am happy with the products I purchased and absolutely love the assorted tarts all my favourites - Treacle, Cherry Bakewell, Lemon and Toffee tarts - difficult to know which to have first. Just one nice problem with the tarts - they are so large you can't eat a whole one - well I can't so me and my husband are sharing them - the toffee one is scrumptious x
10 février 2026
Réponse de JL Brooks
Hi Linda,
Thank you so much for your lovely review ⭐⭐⭐⭐⭐
We’re sorry to hear there were some initial delivery issues, but we’re really pleased our sales team were able to resolve everything to your satisfaction.
Your kind words truly mean a lot to us, and I’ll be sure to share your feedback with the team.
It’s great to hear you’re happy with your products — and the assorted tarts sound like a delicious dilemma! Treacle, Cherry Bakewell, Lemon, or Toffee… it’s definitely a tough choice 😊
Thank you again for your support and for taking the time to share your experience.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
It was the first time we ordered from…
It was the first time we ordered from JL Brook, and to a certain extent even a bit worried what to expect. I have been very pleased with all aspects of our purchase, from pricing, being informed about what stage our order was at, and the delivery. This will certainly not going to be our last purchase.
29 janvier 2026
Réponse de JL Brooks
Hi Arash,
Thank you so much for taking the time to leave us such a fantastic review ⭐⭐⭐⭐⭐
We completely understand that first orders can feel a little uncertain, so it’s great to hear that we were able to put your mind at ease. We’re really pleased you were happy with the pricing, order updates, and delivery. Keeping our customers informed every step of the way is something we really care about.
We truly appreciate your support and look forward to looking after you again on your next order.
Enjoy your Dalstons 😊
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Réponse de JL Brooks
Hi Hollie,
Thank you so much for your 5-star review ⭐⭐⭐⭐⭐
We’re really pleased to hear you were happy with our pricing and super fast delivery. Your support means a lot to us, and we hope to look after you again very soon.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Products we require are always in stock…
Products we require are always in stock at a reasonable price, service and delivery is first class
26 janvier 2026
Réponse de JL Brooks
Hi Graham,
Thank you very much for your fantastic 5-star review.
We’re delighted to hear that you consistently find the products you need in stock, at reasonable prices, and that our service and delivery meet your expectations. Your continued support really does mean a lot to us.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Réponse de JL Brooks
Hi,
Thank you so much for your kind review! We’re delighted to hear you’re happy with the product and the speedy delivery. Your support really means a lot to us.
Thanks again for choosing JL Brooks, we look forward to sseing you again soon!
Kind regards,
Selina
JL Brooks Customer Service Team Member
Réponse de JL Brooks
Hi Aaron,
Thank you so much for your kind words!
We’re thrilled to hear your order arrived on time. We really appreciate your support and hope to serve you again soon.
Kind regards,
Selina
JL Brooks Customer Service Team Member
Excellent Company!
Like so many other customers have iterated, the service and efficiency from this company is top notch, my order was shipped out quickly and very sturdily packaged, contents perfect. Found some great bargains too! Thank you! :)
25 janvier 2026
Réponse de JL Brooks
Hi Duncan,
Thank you so much for taking the time to leave such a lovely 5-star review 🌟
We’re really pleased to hear you were happy with the service, speedy dispatch, and packaging. Even better that you found some great bargains along the way!
Your kind words mean a lot to the whole team and truly make our day.
Thanks again for choosing JL Brooks, we hope to look after you again very soon 😊
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Réponse de JL Brooks
Hi David,
Thank you very much for your 5-star review and for taking the time to share your feedback.
We’re really pleased to hear you were happy with both the pricing and the quick delivery. Your support is greatly appreciated, and we hope to welcome you back again soon.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Réponse de JL Brooks
Hi,
Thank you very much for your 5 star review.
We’re really pleased to hear that you found the ordering process easy and the pricing competitive. Your feedback means a lot to us, and we truly appreciate you choosing JL Brooks.
We look forward completing your next order in the future.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Loads of emails saying my order…
Loads of emails saying my order acknowledged,being packed and would be on its way.
The next day I got an email saying "Oops sorry we haven't got those products right now"
They did offer an immediate refund or I could wait for the stock to come back in.
16 janvier 2026
Réponse de JL Brooks
Hi Judith,
I’m really sorry that the service you received fell very short of the standard we aim to deliver.
I’ve looked into the case and can see, as you mentioned, that the automated communications were sent out initially. Unfortunately, the office was then informed that the Pipers Jalapeño crisps were affected by a manufacturing issue, which meant stock levels unexpectedly dropped to zero while your order was still able to complete.
I truly apologise for the disappointment and confusion this caused. While we did offer an immediate refund or the option to wait for stock to return, I completely understand how frustrating this experience must have been.
Thank you for taking the time to share your feedback, it’s genuinely appreciated and helps us improve our processes.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
The only problem is that after all…
The only problem is that after all these years you have deleted me as a customer. Well, to be fair JLB has responded at once and resolved the problem which was probably down to computer error
14 janvier 2026
Réponse de JL Brooks
Hi Paul,
Thank you for your feedback. I’ve taken a look at your account and can see that you’ve set up a new account under a different email. I’ve now added this new email address to your existing account, so the next time you log in, you’ll be able to view your full order history.
Once again, thank you for your repeat custom, it truly is appreciated, and we’re delighted to continue supporting you as a valued customer.
Kind regards,
Selina
JL Brooks Customer Service Team Member
Réponse de JL Brooks
Hi Mark,
Thank you so much for your review! We’re delighted to hear you found what you needed at a great price.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Always a great service
Always a great service, Fantastic communication in updating order status and delivery date via email. Delivery driver's ring before delivering, always friendly and polite.
12 janvier 2026
Réponse de JL Brooks
Hi Grace,
Thank you so much for your kind words!
We’re thrilled to hear you’re happy with our service and communication. We’ll also pass on your compliments to our friendly delivery team, they’ll be smiling all day! 😄
Kind Regards,
Selina
JL Brooks Customer Service Team Member
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