Overall, I've had a good experience with Jamaica National Bank. There were times when I had difficulty logging into my account, which made it frustrating to access my services and send money. However,... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
The transaction do go through quickly and receipts received to say the transaction is successfully. However, maybe it's me but to get to the page I want is somehow never intuitive to me and the page... Voir plus
L'entreprise a répondu
I gave this great because I can simply fill out release the form after sending funds to be deposited to my account vs calling that took forever I just wish there’s an mobile App for banking It’s... Voir plus
L'entreprise a répondu
Great and secure way to send money to Jamaica for your family and friends. It can be picked up at several locations including the JN bank. The only problem I have is they do not have an app for easier... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
JN Money is a global remittance brand which originated in Jamaica. The brand upholds international standards in its facilitation of money transfers between several countries across the world and offers customers the ability to send money, pay bills and mobile top-up. Our Services Include: - Sending for Cash pick-up - Sending to financial institutions - Sending Funds to the JN Money Card - Bill Payments - Mobile Top-up The JN Money brand is owned by JN Money Services Limited (JNMS), which is a fully owned subsidiary of the JN Financial Group. JNMS was incorporated in December 2005 to manage the remittance operations of the group, and to provide a suite of services, that include money transfers and bill payments.
Coordonnées de contact
4,3
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Excellent service.
25 juin 2026
Réponse de JN Money
Dear valued customer, thank you for your kind words! We're delighted you had an excellent experience and appreciate your support. We look forward to serving you again!
Great and secure way to send money to…
Great and secure way to send money to Jamaica for your family and friends. It can be picked up at several locations including the JN bank. The only problem I have is they do not have an app for easier online transactions
19 juin 2026
Réponse de JN Money
Dear valued customer, thank you for your thoughtful feedback! We're glad you find our service secure and convenient. We also appreciate your suggestion about a mobile app and will share it with our team as we continue to improve our services.
Ontime always good
20 juin 2026
Réponse de JN Money
Dear valued customer, thank you for your kind feedback! We're glad to hear you can count on us to be on time. We appreciate your support!
I always get a quick response and…
I always get a quick response and update and they are always helpful good customer service always
26 juin 2026
Réponse de JN Money
Dear valued customer, thank you for your wonderful feedback! We're delighted to hear our team has been responsive and helpful. We truly appreciate your continued support!
Straight forward and easy to use.
25 juin 2026
Réponse de JN Money
Dear valued customer, thank you for your feedback! We're glad you found the process straightforward and easy to use. We appreciate your support!
Good work jn
25 juin 2026
Réponse de JN Money
Dear valued customer, thank you for your kind words! We appreciate your support and are glad you're happy with our work. We look forward to serving you again!
Great Service When It Works, But Reliability Needs Improvement
I've used JN Send Money Online for quite some time, and when the platform is working, it's an excellent service. Transactions are easy to complete, and sending money is quick and convenient.
My biggest concern is reliability. The platform occasionally goes down, sometimes for several days at a time, with no clear way for customers to report the issue. When I call the toll-free customer service number, the representatives are often unaware that there is a problem with the platform, which can be very frustrating.
I would give this service a higher rating if JN improved communication during outages and provided a better way for customers to report technical issues. Overall, it's a great service when it's operational, but the downtime and lack of communication need significant improvement.
14 juin 2026
Réponse de JN Money
Dear valued customer, thank you for your detailed feedback and for being a loyal customer. We're glad you value the convenience of our service, and we sincerely appreciate your comments about reliability and communication during outages. Your feedback has been shared with our team as we continue working to improve your experience.
Réponse de JN Money
Dear valued customer, thank you for your feedback! We're delighted to hear that you found our service quick, reliable, and hassle-free. We appreciate your support and look forward to serving you again.
Réponse de JN Money
Dear valued customer, thank you for your feedback. We're sorry to hear you've experienced app crashes. We appreciate you bringing this to our attention and are continuously working to improve the app's performance and reliability.
Quick and effective service
22 juin 2026
Réponse de JN Money
Dear valued customer, thank you for your feedback! We're glad to hear you found our service quick and effective. We appreciate your support and look forward to helping you again.
Réponse de JN Money
Dear valued customer, thank you for your kind words! We're delighted to hear that you consistently experience fast and hassle-free service with us. We truly appreciate your support and look forward to serving you again soon!
Happy you fixed the issue that was…
Happy you fixed the issue that was hindering adding cards
11 juin 2026
Réponse de JN Money
Dear Valued Customer, Thanks for sharing your feedback with us. We are pleased to hear that you are now able to use the feature successfully. Should you experience any further issues, please do not hesitate to contact us.
Service with quality.
13 juin 2026
Réponse de JN Money
Dear Valued Customer, Thanks for the 5-star review. We are happy to hear that you enjoy using our service. We remain committed to providing the best service to you and all our valued customers. Thanks again for choosing JN Money Services.
Réponse de JN Money
Dear Valued Customer, Thanks for the 5-star review. We are happy to hear that you find our services easy and reliable. We remain committed to providing the best service to you and all our valued customers. Thanks again for choosing JN Money Services.
Very easy to use
Very easy to use and if any issues their online customer service team is very helpful and quick at responding. I am a very happy customer using jn.
9 juin 2026
Réponse de JN Money
Dear Valued Customer, Thanks for the 5-star review. We are happy to hear that you find our services reliable and that our online team has been available to support you. We value your business and hope to serve you again soon.
My experience today in the bank was…
My experience today in the bank was very satisfied,the teller was very polite and courteous
16 juin 2026
Avis spontané
Réponse de JN Money
Dear Valued Customer, Thanks for the 5-star review. We are happy to hear that you find our services reliable and that our team has been available to support you. We value your business and hope to serve you again soon.
JN always quick and fast with the money…
JN always quick and fast with the money Card my family are able to used what money they need and leave back the rest on the card very convenient they don’t have to join that long queue anymore
8 juin 2026
Réponse de JN Money
Dear Valued Customer, Thanks for the 5-star review. We are happy to hear that you find our services reliable and that our team has been available to support you. We value your business and hope to serve you again soon.
Réponse de JN Money
Dear valued customer, thank you for your feedback! We're pleased to hear that you appreciated our communication. We value your support and look forward to continuing to provide excellent service.
Réponse de JN Money
Dear valued customer, thank you for your kind words! We're delighted to hear that you had a great experience with our service. We appreciate your support and look forward to serving you again.
Ease of doing the transaction
13 juin 2026
Réponse de JN Money
Dear valued customer, thank you for your feedback! We're glad to hear that you found the transaction process easy and convenient. We appreciate your support and look forward to serving you again.
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