Fantastic Customer Support. What's more, you'll be buying a beautifully constructed Base/Mattresses superbly finished to a very high standard. Before you make your choice, take full advantage of their... Voir plus
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Lisez les avis des autres
My online mattress purchase experience was outstanding. I initially contacted John Ryan, about our body type and sleep preferences. Gary recommended the Artisan 1500 mattress. When I mentioned that ou... Voir plus
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Very comfortable and well made mattress,and after ordering, I even received a phone call from the company to check if what I had ordered was going to be right for me, taking into account my weight,... Voir plus
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I slept really well at an Airbnb holiday home in January and the owner kindly gave me the details of the bed, bought from Joh Ryan. Customer service were extremely helpful in helping me place my order... Voir plus
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À propos de l'entreprise
À propos de John Ryan by Design Ltd
Écrit par l'entreprise
We make handmade in the UK mattresses to exacting standards. Unlike other bed retailers we offer a free advice service before purchasing a bed back up by our famous '60 day love it or return it' guarantee.
We provide complete transparency in the composition and origins of our mattress components, telling you the GSM, spring count and densities of all materials used. This allows you to compare to other bed retailers, that is if they were to follow the same principle of transparency!
Our small friendly team of experts are here to assist you with any mattress query on 0161 437 4419.
| John Ryan By Design was formerly known as Factory Beds Direct |
60 Day Love it or Return it Guarantee
Our trademark guarantee is no quibble and takes any risk out of buying your new mattress
1. Our personal guarantee is as simple as: Love it or Return It. for a full refund. No matter how much a bargain it is – it’s useless if it does not meet your expectations or your needs.
2. If within sixty days you are not entirely happy with the product then call us and we will arrange to either provide a one-time exchange or have it collected and refund you in full.
Coordonnées de contact
3 Elm Grove (Suite 1), Didsbury, Manchester, M20 6PL, Manchester, Royaume-Uni
- 0161 437 4419
- info@johnryanbydesign.co.uk
- johnryanbydesign.co.uk
4,7
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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This review's for a mattress purchased…
This review's for a mattress purchased in 2022 with a 10 year guarantee.
I'm no spring chicken, I've slept on some rubbish beds over the years, but the most expensive mattress I've ever bought has been by far, the worst. It's caused my wife and I hip and back issues, despite being a split design supposedly ideal for our body weight.
Don't just read the glowing 5 star reviews on this company; look to the many 1 star reviews and see the commonality.
My recent communication with the company was dismissed and the person suggested a topper pad, despite my initial email informing them we already have a topper pad.
Edit: again, you didn't read. WE ALREADY BOUGHT A TOPPER and yet here you are suggesting it again. Ironic. I'm sure you sleep soundly, and I bet it's not in one of your beds.
7 janvier 2026
Avis spontané
Réponse de John Ryan by Design Ltd
Hi Paul,
We are sorry to hear that you felt the need to leave a 1-star review for the mattress you purchased in 2022.
When you reached out to us about the issues you were experiencing with the mattress, we promptly addressed your concerns. You mentioned that the mattress was causing you hip and back pain, but by that time, you had been using it for approximately three and a half years. We clarified that comfort is subjective and can evolve over time, and that these comfort-related issues do not constitute a defect in the mattress itself.
We recommended that you consider investing in a thicker mattress topper rather than a thicker mattress protector, as a topper can enhance your comfort by providing additional cushioning for your hips.
We did not hear anything further from you regarding the issues you were experiencing until this review was made.
Ryan & John
Amazing mattress and a great experience…
Amazing mattress and a great experience from customer service. Once I'd placed the order I was called to check everything was in line with my needed. Delivery was done conveniently and on time, with the delivery men taking the mattress up to my room on the first floor. So happy and having amazing sleep so far!
2 mars 2026
Réponse de John Ryan by Design Ltd
Hi Mark,
Thank you so much for taking the time to place your wonderful review of your new John Ryan mattress.
Your feedback is incredibly important to us, and we truly appreciate you sharing your thoughts. It’s always rewarding to hear that our customers are experiencing the comfort and support that our mattresses are designed to provide.
We strive to create products that enhance your sleep quality, and it’s gratifying to know that we have succeeded in your case. We are so pleased that you are finding the mattress comfortable and supportive, and that your experience with us has been a very positive one.
Ryan & John
GIVE IT TIME!! Great Mattress
GIVE IT TIME!!
I Purchased the Resiliance 2 as I am a heavier person and this was recommended for heavier people.
When the mattress came i was impressed with the quality. It really does look lovely.
In absolute honesty, after only 3 nights on it, I was all set for sending it back. It felt so firm compared to my previous mattress and I felt sore lying on it. My hips were really sore and I began regretting my choice. When I looked at sending it back though I noticed they strongly advise at least 4 weeks before fully deciding.
I decided to persevere some more and I am pleased I did. Sure the mattress still feels very firm however I am no longer sore. I definitely think it has began to soften a little and my body is getting used to it.
When it was time to turn the mattress, I had another night like the first night. This indicated to me that the mattress had definitely softened on the other side. Thankfully this discomfort only lasted again for 1 night.
If you do purchase this mattress please give it the recommended time. I now find the mattress comfy and supportive. I don't get sore anymore and I look forward to crawling into bed each night.
The customer service from John Ryan was excellent. They were very informative. They went out their way to make sure I was making the correct purchase for my body type and my sleeping pattern.
Delivery was also great and they took my old mattress away.
All in all I highly recommend this company.
23 février 2026
Réponse de John Ryan by Design Ltd
Hi Robin,
We sincerely appreciate you sharing your thoughtful review of the Resilience 2 mattress.
This mattress features a carefully designed combination of a supportive, firm core and a separate latex topper that enhances comfort and provides a plush sleeping surface. The firm core is essential for proper spinal alignment and support, while the latex topper adds a layer of softness that conforms to your body's shape, relieving pressure points and promoting a restful night's sleep. We’re thrilled to hear that you both are experiencing the benefits of this unique design and enjoying improved sleep quality.
Ryan & John
13 years and counting!
Not someone who usually leaves reviews, but this one feels deserved as I begin the process of replacing my mattress. After developing a persistent neck issue that I ultimately traced back to what I had assumed was a high-quality mattress (Vi-Spring), I did extensive research and came across John Ryan.
During the decision process, I went back and forth a number of times, and their guidance was both patient and well-informed. I eventually chose a King Size Artisan Bespoke 004 in medium comfort (#2667) in January 2013.
Thirteen years on and on a slatted base - the mattress has held up remarkably well and, quite honestly, still performs much as it did when it first arrived. That level of longevity and consistency is rare, and for that alone they deserve genuine credit.
That said, while it doesn’t strictly need replacing, I now feel ready for an upgrade, which has led me to seriously consider moving to the Artisan Bespoke 002.
20 février 2026
Avis spontané
Réponse de John Ryan by Design Ltd
Hi,
Thank you so much for taking the time to share your wonderful review of the Artisan Bespoke 004, which you purchased from us back in 2013.
We take great pride in the quality and craftsmanship of our products, and your satisfaction is our top priority. The fact that you have been enjoying the Artisan Bespoke 004 mattress for so many years is not only a reflection of your trust in us but also a true testament to the durability and comfort that we strive to provide.
We look forward to speaking with you very soon with regard to a new mattress as we would need to ensure that the Artisan Bespoke 002 will suit your needs and requirements.
Ryan & John
Cannot believe the short time it has taken to have a perfect night of sleep
Wow, what can I say, just spent night 4 on my new bed and mattress and cannot believe I have slept solidly for 7 …. Yes SEVEN hours. I have been really suffering with back pain for months which has reached scale 9+ on the pain threshold sleeping just between 1 and 2 hours at a time with excruciating pain in and between. Am hoping this new level of sleep will now be my future. Thank you John Ryan for the wonderful advice given prior to my purchase.
16 février 2026
Avis spontané
Réponse de John Ryan by Design Ltd
Hi Margaret,
Hi Margaret,
We truly appreciate you sharing your wonderful review of your new John Ryan mattress. It's fantastic to know that it's helping you achieve a restful night's sleep, and we're delighted to hear that you're enjoying seven hours of sleep each night!
Ryan & John
Origins pocket 1500 Mattress
Have had my mattress for 6 months now. Elite tier comfort and build quality. One of my best and favourite purchases. John Ryan is the gold standard as a company and as craftsmen.
30 octobre 2025
Réponse de John Ryan by Design Ltd
Hi Robert,
Thank you for taking the time to place your lovely review.
We’re delighted to know that the mattress meets your expectations in terms of build and quality, as we are dedicated to delivering high-quality products.
Ryan & John
3rd bed from JR
Easybto order, reassuring in person phone call to check all details are correct.
Delivery just beofre christmas as promised. 2 man delivery worked well. Able to get heavy mattrss up tight stairs
4 février 2026
Réponse de John Ryan by Design Ltd
Hi Chas,
Thank you for placing your 5* review of your third mattress from us.
Thank you so much for your continued custom with us and if we can be of any further assistance to you in the future, please do not hesitate to contact us.
Ryan & John
Excellent customer service
Excellent customer service. Real intelligent knowledgeable people too speak to who actually answer the phone.
Great mattress. Good price.
Couldn’t fault it. Difficult to beat
4 février 2026
Réponse de John Ryan by Design Ltd
Hi Jonathan,
Thank you so much for placing your lovely review and we are so pleased that your experience with us has been a very positive one.
Its great to hear that your new mattress is providing you with a good night's sleep.
Ryan & John
Lovely service, Lovey mattresses!
Easy process from start to finish and the 2 mattresses are very comfortable
20 janvier 2026
Réponse de John Ryan by Design Ltd
Hi Christina,
Thank you so much for taking the time to place your wonderful review of the two mattresses you purchased from us.
It is lovely to hear that the mattresses are providing a comfortable night's sleep.
Ryan & John
Excellent service and the most comfortable mattress I've used
John Ryan provide an excellent service from purchase to delivery. I am overly satisfied with their Bespoke 002 mattress, I've had it for almost two months as of writing, and it's easily the most comfortable mattress I've slept on.
I followed their Mattress Finder tool and did a bit of reading to settle on the decision, a JR representative also called to confirm if my selection was a good fit. The delivery estimate of 4 weeks was accurate, even during the holiday period, and the delivery company they used (Alliance DHD) did an efficient job.
The massive amount of detailed information on their website, along with many positive reviews on Trustpilot and other sources is what drew me to purchase from them. I have read some mixed reviews about the longevity of some of their 'lower priced' mattresses, so I'm hoping this will last, especially given it's cost and how much I'm currently enjoying its comfort.
The only drawbacks for me is I wish JR would allow the position of their Divan base drawers to be changed (such as only one side having drawers). Also, I found some of the images of their upholstery options to be a bit unclear in terms of colour and texture. Those niggles ultimately led to me ordering the bed base elsewhere.
Overall, 5 stars, I would certainly order another mattress from them.
27 janvier 2026
Réponse de John Ryan by Design Ltd
Hi Marven,
We truly appreciate your glowing 5-star review of the Artisan Bespoke 002 mattress! It brings us immense joy to know that you are enjoying restful nights on it. We also want to thank you for sharing your positive experience with both our team and the Delivery Team. We take great pride in delivering exceptional customer service, and it's wonderful to hear that our efforts are recognized.
When it comes to the fabric selections on our website, it's important to note that various browsers may display colours differently. To help you make a more informed decision, we do offer a Fabric Book that we can send to customers, allowing you to see the fabrics in person.
We are however as mentioned above, pleased that you are enjoying a great night's sleep on your new mattress.
Ryan & John
Fantastic company
Fantastic company, really helpfull staff and an amazing Mattress. Delivery was on time and they took it to the room of my choice. Can't fault them.
12 janvier 2026
Réponse de John Ryan by Design Ltd
Hi Mark,
Thanks so much for your lovely review and kind words.
We are so pleased that your overall experience with John Ryan by Design Ltd has been a very positive one. Your satisfaction is our top priority, and it brings us immense joy to know that you are pleased with your purchase. Our team is dedicated to providing high-quality products and exceptional customer service, and your feedback reassures us that we are achieving our goals.
We hope that you have many years of happy sleeping on your new mattress, enjoying the comfort and support it offers for a restful night's sleep.
Should you have any further questions or need assistance in the future, please do not hesitate to reach out to us.
Ryan & John
I am thrilled with my legacy 2 2 matress…
I am thrilled with my legacy 2 matress . Very high end and luxurious. Order and delivery etc all spot on .This is my second purchase from John ryan I would definitely recommend them !!
16 janvier 2026
Réponse de John Ryan by Design Ltd
Hi Robert,
Thank you so much for taking the time to place your 5% review and for your continued custom with John Ryan by Design Ltd.
Its lovely to hear that your new Legacy 2 mattress is providing you with a luxurious and comfortable sleep.
If we can be of assistance to you in the future, please do not hesitate to contact us.
Ryan & John
Artisan base and headboard sublime
John Ryan makes beautiful thinks. My artisan bed base and deco headboard is sublime. My whole experience second to none.
16 janvier 2026
Réponse de John Ryan by Design Ltd
Hi Gerald,
We greatly appreciate your wonderful review of your new Pocket sprung base and headboard.
It brings us joy to know that you find our products both beautiful and exceptional, as we take great pride in the quality of what we offer.
Ryan & John
Highly recommend both service and product!
I really enjoyed my mattress -purchasing experience with John Ryan despite my taking ages to make a decision to purchase! All staff were professional and friendly and I never once felt pushed or rushed at all!
And the end result was worth it as my mattress is super comfortable and great quality.
12 janvier 2026
Réponse de John Ryan by Design Ltd
Hi Gail,
We truly appreciate your wonderful review, and we are delighted to know that you had such a positive experience with us.
It’s fantastic to hear that your new mattress is helping you enjoy restful night's sleep which is so very important.
Ryan & John
Réponse de John Ryan by Design Ltd
Hi Carl,
Thank you so much for your lovely review and we are so pleased that you are very happy with your new John Ryan by design Ltd mattress.
Ryan & John
We went for the softest mattress
We went for the softest mattress, we are very happy. It is on a wooden slatted base and gives the perfect softness. Lovely quality.
31 décembre 2025
Réponse de John Ryan by Design Ltd
Hi Sandra,
Thank you so much for placing your lovely review.
Its so good to hear that the mattress which you purchased is providing you with the comfort that you required. We hope you have many night's of great sleeping on your new John Ryan by Design Ltd mattress.
Ryan & John
good communication good service
31 décembre 2025
Réponse de John Ryan by Design Ltd
Hi Elaine,
Thank you so much for your lovely review and we are so pleased that you have received a great service from John Ryan by Design Ltd has been .
We hope you have many night's of wonderful sleeping on your new mattress.
Ryan & John
Réponse de John Ryan by Design Ltd
Hi John,
Thank you so much for placing your 5* review of your mattress and the service you received.
We are so pleased that you are very happy with your new John Ryan by design Ltd mattress and that this is providing you with a great night's sleep.
Ryan & John
Ordering is easy, Mattress is perfect
Ordering is easy, great customer service contact, delivery drivers keep you updated and are prompt and polite.
Mattress is perfect!
17 décembre 2025
Réponse de John Ryan by Design Ltd
Hi
Thanks for taking the time to place your 5* review which is very much appreciated.
We are so pleased that your new John Ryan mattress is providing you with a perfect night's sleep.
Ryan & John
Excellent advise given on the phone
Excellent advise given on the phone. Delivery came on time.
Mattress is excellent comfort and very well made.
Sleeping so much better
17 décembre 2025
Réponse de John Ryan by Design Ltd
Hi Beverley,
Thank you for taking the time to place your lovely review and we are so pleased that your new mattress is providing you with a comfortable night's sleep.
Ryan & John
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