John Ryan by Design Ltd Avis 

There is a raft of information available on their website to enable you to narrow your choice down. Once made ordering is straightforward and there is a follow up phone call to check you are getting the correct type of mattress to suit you. Delivery was as agreed and effortless.
I had an email exchange and a phone call with Julie in the office and I have to say she knows her stuff and could not have been more helpful.
The mattress itself (an Artisan Luxury in a Kingsize) is superb in every respect.
We would not now think of ever buying a mattress from elsewhere.
Outstanding company in every respect

Really good advice and help on telephone when ordering. Lovely comfortable mattress delivered on time by friendly personnel.

I am very impressed with the company and the matress I purchased. The matress is very well constructed, very comfortable and made of high quality materials.
I ordered my matress based on the recommendations on the website for my needs.
The following day I recieved a phone call from John Ryan to make sure the matress I ordered was suitable for me by asking questions about my height, weight, the firmness I required etc which I found very assuring that I had made the right choice.
The aftercare was excellent also, not only did they send me information about caring for my matress in the post, they also sent me an email a month after reminding me it was time to turn the matress which is to be done every month for a year to prolong the life of the matress.

Great bed , very comfortable, very happy with purchase, easy selection, helpful advice and fault free delivery 👍

Trying to review this mattress in bed and fighting to stay awake…
The most comfortable mattress ever!!!
5 star company, exceptional service and our bed has never felt more comfortable!

Very happy with my choice of mattress. Comfy and supportive. Finally feels like I’ve found the right one after 2 years of mattress nightmares. Customer service so far had been excellent.

Great mattress itself, Have not had a better nights sleep, and very friendly buying service - even got a courtesy phone call after purchase to ensure I had the right mattress for me.

Amazing customer service from start to finish! The quality of our new mattress is incredible. Best nights sleep I’ve had in ages. I highly recommend John Ryan they are super professional but also affordable.

Thrilled with my experience with these guys and our new mattress, and I was NOT an easy customer at all but they were beyond patient and kind throughout the entire ordeal I put them through!

First off, the delivery was great with the kindest ever delivery guys who were so careful and respectful getting the very heavy cumbersome mattress upstairs.

Having had the same rock hard mattress for so many years, our new mattress from John Ryan felt so very different that at first that we didn’t like it. I phoned them to initiate a return and they were very helpful and immediately arranged a collection for me. A friend then offered to buy the mattress off me so I canceled the collection. However, my friend changed their mind and so I booked the collection again and they were just as patient! They kindly allowed me to keep the mattress while I awaited the delivery of whatever new mattress I purchased from another company.

A few weeks went by and we found ourselves sleeping better than ever on the John Ryan mattress. Once we got used to it we started to like it, then love it, then adore it! Once again I cancelled the collection, this time for good!

The mattress is extraordinarily comfortable and fantastic quality. I can’t recommend John Ryan and their wonderful products enough!

My experience with JohnRyan by Design just gets better and better every time. We have 3 JRbD beds in our house now and each of them has been a wonderful experience from purchasing to delivery to sleeping on them every night. Our last purchase was the Artisan Tailored Pocket 2000 with a firm and medium split. After sleeping on it for several weeks, my wife was not happy with the support on the medium side, we spoke to John Ryan about it and they happily replaced it with once that was firm on both sides. We have slept soundly on it ever since (several months now). Thanks for amazing customer care from Julie throughout the entire process. A bed can be quite an investment but rest assured, you can buy with confidence, from John Ryan by Design, they won't sleep until you are happy it seems. I will continue to choose their mattresses every time!

Great company and a wonderful comfortable mattress which I absolutely love

Bought our first mattress from JR Design about 13 years ago. Nothing lasts for ever so we bought a replacement on line a couple of months ago. Excellent service pre despatch (the office rang us to check the mattress we ordered would our needs). Delivery was on the date agreed and the contractor kept in touch re ETA. New mattress is a delight to sleep on and all in all a great firm to deal with.

Utterly outstanding service. I had purchased two Artisan natural mattresses in firm spring tension. After a conversation with them we were advised that my wife should get the medium tension which we did.
Around 4 months later and she just found it too soft. She generally prefers firmer tensions and she preferred mine. Realising we had missed the return window we were annoyed with ourselves but took that responsibility ourselves for missing it.
My wife thought she would phone John Ryan to see whether they could assist and they were extremely helpful and offered to replace the mattress.
We are so grateful and blown away by the willingness and desire to provide us with the mattress that we want even when it is outside of their obligations and at their expense.
I love my mattress which appears very well made.
I will be recommending John Ryan to family and friends and will be using again.
Thank you for a top class service.

Very efficient and website very informative

I've lived in my home for over a decade without any moth issues — until the past year, and only in my bedroom. I bought a John Ryan mattress less than a year ago, and while I found it uncomfortable and prone to sagging, I recently discovered something far worse.

When I went to flip it, I found hundreds of moths and larvae under the impermeable protective cover I had fitted. I can't say for certain how they got there, but it's deeply concerning. I’ve had no similar issues elsewhere in the house. I’m now replacing the mattress and would not recommend it based on my experience.

Oh and has anyone noticed how many 5 star reviews there are of this company by reviewers who have just posted 1 review.... all fake. Don't believe the hype these mattresses are absolutely shockingly bad.

Faultless service including a call to make sure the mattress was right for me which proved to be so. A company that cares about its product and its customers

Very honest and true to their word

Purchased the Artisan Tailored Pocket 2000 king size Mattress in September 2020. Although it was extremely comfortable at first, just over 4 years of use I noticed it had dipped heavily on 1 side despite being turned and rotated at the recommended intervals. We purchased the correct mattress which exceeded our weight criteria (we're both under 75kgs). Extremely disappointed with the mattress, especially so considering the price point.
I suppose we were taken in by the website declaring how superior the mattresses are.
I can't be bothered attempting to make a claim under the warranty as I genuinely would not want to put my back through pain again. Thankfully it's being disposed of in the coming days.

Edited to reply to your response:
The part where you state "if you had contacted us before placing this review...." speaks volumes.
I deliberately decided against reaching out to you. Reason being, aside from wanting to avoid a long drawn out saga, the best outcome that could possibly be achieved would be another one of your products. Something I could never contemplate again.

Great mattress and very good service. Thank you for lending me the swatch book which was really helpful. Everything went to plan. Really helpful videos and info when choosing. Would recommend.

Enquired about the potentiality of my mattress being replaced, repaired, or a voucher, after giving up sleeping in a dip for a year. My mattress formed a dip in 3yrs, I weigh 67kg.

I was under the impression these mattresses were top tier, high quality, and worth the money. It's marketed as having two sides, so two mattresses in terms of life, and backed by a solid warranty. Couldn't be further from reality.

I was aware of the faults these mattresses have after researching on here and forums, but I thought I don't weigh much, surely I won't break a mattress, and I am polite with communication so JR's ignorance is probably just due to rude customers. Again how wrong was I?
I had already bought a new mattress before I sent the email as I knew how it would go, and this time I went for a cheapo mattress again as my last cheapo one lasted forever. Yet, I bought a quality topper for my John Ryan after I started getting shoulder pain on their softest one.

The most baffling and irritating bit about John Ryan is their commitment to gaslighting the customer with nonsense. The email I received after showing the photos of the mattress are so long that they won't fit here. So just a few quoted bits to show what they're truly like.

"quote"
All mattresses settle where you lie the most and this is not a fault but a sign that the upholstery fibres are behaving as they should. When a mattress is made, all the upholstery fibres are completely flat and level with the piping. Adding the piping and the tufts compacts the fibres and creates the domed area. As you sleep and move around on the mattress, the upholstery layers soften and flatten out.

As we are creatures of habit, we tend to sleep in the same position on the mattress, the upholstery layers in this area settle, but leave the surrounding upholstery layers like new. This looks like the mattress has sagged or that there are raised areas on the surface of the mattress. Turning the mattress over on a regular basis and utilising the whole of the sleep surface will help to even out the settlement of the upholstery layers. As a lone sleeper, it is essential to sleep on all areas of the mattress and not just the centre. The upholstery fibres should eventually be flat and level with the piping once again"
"quote end"

Unfortunately my mattress didn't come with a technical manual. But snarkiness aside, imagine a side sleeper having to sleep near the edges of a mattress, who then wakes up and rolls over the wrong way! Ouch. What planet is JR on?!

I've given two stars as at least the side handles were able to handle the weight of the mattress when flipping. Delivery was satisfactory.