Joy Gift London Avis 

Ordered the personalised long eared bunny ready for the arrival of our new grandaughter. Absolutely thrilled with my purchase, the bunny looks just like the pictures and is beautiful. Will certainly purchase again. Thank you

I bought 2 as a present for twins. They are beautiful and worth ever penny.

Beautiful quality. Great delivery. Really pleased with my purchase

I love the product, but worry about buying again because the boxes were destroyed during shipping.

A really large amount of characters to choose from and very cute and really well made

Beautifully made rabbit. Gift for my granddaughter.

Bought a crocheted rabbit for my friend’s baby absolutely beautiful and high quality. Delivery was very fast and the packaging was lovely, I’ve ordered before and will definitely be buying again. Highly recommend JoyGift Ldn

Their items are absolutely beautiful well packaged I’ve ordered several items and been very happy with all of them and sure I’ll be ordering more …

Gorgeous little gray fox. Ordered for my newborn grandson so he hasn’t played with it yet. Well made and adorable 🥰

I bought the Pilot Teddy Bear for my son and he absolutely loves it. It’s beautifully made, very soft, and feels like a truly special gift. The quality is excellent and you can really see the care in every detail.

Bought a gorgeous crocheted rabbit for my brand new granddaughter for Easter. The crocheted work is beautiful.
So far this year I’ve bought a beautiful cot mobile plus a beautiful new baby memory book I’ll be buying a new beautiful gift very soon I’m sure.
Love Joy Gift London gifts.

The unicorn set is so beautiful. I loved the quality of the product. It is durable and joyful. That's all you expect from a toy for your kid. I will defo buy more as a gift.

This handmade Easter bunny egg was a little Easter gift for my friend. It’s very cute, beautifully made and such a lovely handmade decoration. My friend loved it. 🐰🥚✨

I ordered on 7th Jan, chased this week to receive an almost immediate response to say shipped on Monday, I feel prompted by me chasing, and still not received Friday (today). 15 days later. I don’t recall anything on the site telling me that items would take this long.

Edit, order number 4499

Edit, items received today, 26th January. Items are nice.

I purchased this crocheted bunny as a gift for my friend’s daughter, and it was absolutely perfect. The quality is lovely, you can really see the care and craftsmanship in the details. It feels well-made and sturdy, and it arrived on time, nicely packaged. I’m delighted with my purchase and would definitely recommend it.

So adorable and wellmade gifts. We got two for each of our little ones and they love them. We know they'll be our keepsake favourites. We also had them personalised with their names for a little extra too giving them a lovely personalised touch. We have a little niece arriving soon so will be sure to treat them with one too.
Only problem we had was choosing, as it's a cuteness overload on this site!

I ordered a handmade crochet dog toy and I’m genuinely impressed. You can tell a lot of care went into making the stitching is strong, the materials feel high quality and it is held up really well during playtime. It also arrived sooner than expected. Perfect gift !

I bought a handmade crochet duck and it looks even better in real life than in the photos. The quality is amazing, clearly handmade with care, and it arrived very quickly. Thank you for such a lovely product highly recommended!

This was my first order from Joy Gift London, and it exceeded my expectations. The gift was elegant, carefully prepared, and arrived exactly as described. From packaging to delivery, everything was smooth and professional. Highly recommended for anyone looking for meaningful, well-crafted gifts.

I ordered a product based on a clear reference design. Before shipping, I requested a photo for approval. The photo they sent showed something completely different from what I ordered wrong proportions, smaller head, shorter arms and legs, and an overall design that did not match the reference at all. Because the product was wrong, I did not approve it, and it was never shipped or received. Instead of taking responsibility, the seller falsely claimed that the item was made “exactly as requested.” That is simply not true. The order was cancelled only after I pointed out their mistake, yet they attempted to shift the blame rather than acknowledge the error. This was not a change of mind, it was a failure to deliver what was ordered, followed by misrepresentation of the situation. I would not trust this seller with custom orders if accuracy and honesty matter to you. Very disappointing experience and poor honesty

Edit after seller response:

Please stop lying and twisting the facts to fit your narrative.

A preview photo was not sent proactively as you claim. I explicitly requested it so I could approve or reject the item before shipping. When I received that photo, it was immediately clear that what was made did not match the reference design or the specifications I provided, including the larger head and longer arms and legs I clearly requested.

This was also not a truly custom-made piece, despite how you continue to describe it. The item shown in the preview closely resembled the same standard designs already displayed on your website, rather than the reference I provided. In other words, nothing was custom-made to my specifications.

I did not cancel the order because I “wasn’t satisfied.” I rejected the item because it was incorrect. Only after I pointed out that the product did not match what was ordered did you choose to cancel the order.

Continuing to claim that the item was made “exactly to specifications” and framing this as a simple matter of expectations is misleading and untrue. A custom order must actually reflect the agreed reference. This one did not.

The item was never shipped and a refund was issued because the wrong product was made, not because you acted generously or “fairly.” Please stop misrepresenting what happened.