J. Avis 

Dear Junaid Jamshed Team,

I am writing to formally lodge a complaint regarding a misleading experience I encountered with your Hyderabad Sindh branch located on Autobahn Road.

Last week, I purchased a kurta from this branch, intending to gift it to someone in Dubai.

At the time of purchase, I explicitly mentioned to the salesperson that the kurta was oversized and asked if it could be altered.

I also inquired if this alteration service would be free of cost.

The salesperson assured me that alterations could be done at any Junaid Jamshed branch worldwide without additional charges, including in Dubai. Based on this assurance, I purchased the kurta, accepting the inconvenience of visiting your Dubai branch for the alteration since I told him I’m buying here but it’s gift for someone in Dubai.

However, upon contacting your Meena Bazaar branch in Dubai, I was informed by the branch manager, Mr. Yasir, that alterations would incur an additional charge of AED 30. I was also told that this branch operates under a different franchise (Alif Group) and does not share the same policies as Junaid Jamshed Pakistan.

This experience is deeply disappointing, as it reflects misleading and inconsistent practices.

If the alteration service was subject to charges, I should have been informed clearly at the point of sale in Pakistan. It is unfair and unethical to mislead customers into a purchase under false pretenses.

I kindly request the following resolution:

1. Either alter the kurta free of cost at the Meena Bazaar branch as initially assured,

OR

2. Arrange for an exchange or refund at your Dubai branch without any additional cost to me.

If this issue is not resolved promptly, I will have no choice but to escalate the matter to the Dubai Consumer Court and relevant authorities in Pakistan for misrepresentation and poor business practices.

I trust that Junaid Jamshed values its customers and reputation and will resolve this matter efficiently. Please investigate this issue thoroughly and get back to me at your earliest convenience.

Looking forward to your prompt response.

I need the resolution Asap.
I have send this Query to your email and facebook messenger as well.

I order around 12 clothes of around Rs 62,000 and I received my parcel yesterday (Date: 17-January-2025)
And today I opened it and got to see the clothes which were used and in worst condition. I mean my whole order was replaced by 7-8 worst condition clothes and when I called them they said it'll take 10-15 days and I told them I want clothes urgently and since then they are ignoring us
I want refund or accurate clothes in 1-2 days

Lovely customer service from sadia ladypool road store. Was looking for scarf to match my outfit. She supported well and matched it well to my chosen outfit. Thankyou

Hello j.
Aj order recieve hua jb open kiya to pta chla k picture r h jb k design same h stuff bht baikar .yhi suit 1000 800 mai yha sy mil jata h to j. Ksa brand h ..
Jb retun k liey mail kiya to khty next sale py exchange ho ga etc...2 3 daffa mail kiya but ye wapis lainy ko tyar hi ni h
So aj k bad bycot j.
#Bycot
Sub scammers h ..
Dont buy any thing from j.
Sammers
Scammers
Scammmerrs
Bycot j.
Byyycot..j...

I bought perfume, they delivered socks. Now what shoul i do? socks latka k ghumun? Pagal

Yesterday I experience a Very pathetic J. customer service in bahria town Lahore outlet,
The staff , especially at cash counter is uneducated, rude and abusive ,
They even don't know how to deal the customer with respect.

( Zubair Anjum)

This cloth is so bad I am so angry this button is always open when I go to bed when I go to wedding e.t.c.

Great customer service from Fizaan

At ladypool Road Birmingham.

completely pathetic customer service. I placed online order of 16 suits out of which 5 suits were missing. Raised the complain and its been 14 days. They are just making excuses. Not recommended to use their online store.

Very poor online delivery system. I ordered 8 days ago and still did not receive the shipment. Within Karachi they are taking so long. Really very disappointed from their services.

I recently purchased two perfumes from Generation. Unfortunately, after trying them, I did not find the fragrances suitable and returned to the store hoping to exchange them for something else. To my surprise, I was told that although the perfumes were still in their original, sealed packaging, Generation does not have an exchange or replacement policy.

I find this extremely disappointing and, frankly, quite shocking. I have always considered Junaid Jamshed’s brand to be built on trust, values, and respect for its customers. However, this experience has made me question whether those values are still reflected in the company’s customer policies.

It made me wonder: if Junaid Jamshed himself were alive today, would he really support such a rigid and seemingly unfair policy, or would he consider making an exception for a customer when the product is completely unused and still sealed?

I strongly urge the management to reconsider this policy and provide reasonable relief to customers, particularly during these difficult economic times, rather than simply following industry practices. Customer satisfaction and goodwill should be given equal importance to commercial policies.

I have been a regular customer of Generation and have frequently shopped there for myself and my wife. Unfortunately, after this experience, I will seriously reconsider continuing to shop with the brand.

I understand that losing one customer may not matter much to a large organization, but as a loyal customer, I felt compelled to share my disappointment. I hope the management will take this feedback seriously and review the policy in the interest of fairness and customer goodwill.

I have visited the store and made purchases before , on one occasion I chose a shalwar kameez off the shelf went home and the shalwar was unstitched I returned to the store and was told no exchange they would send to a tailor and get re stitched absolutely shocking
Today I went in to buy a simple men’s pajama the staff member took out of the draw handed it to me when I said I’d like to try it on she took it back and proceeded to put on a security tag! Hahaha unbelievable no common curtesy I would never ever ever return to this store they are giving bechara Junaid Jamshed a bad name… avoid at all costs
Personally speaking anyone who has given a good review is a company employee or company associate

Really very Badquality.
Button break, stitching worst. Recommend to others don’t buy.

Every time I visit the Glasgow branch, I have been treated badly and each time I've said to myself and others that's the last time I will go, however yesterday 24/08/2024 when same rude behaviour was presented towards myself andy son, that's when I said to myself this wasn't the first time I've experienced this behaviour, but it's definitely the last. I will never ever return to this store ever again. I was a paying customer, willing to spend a vast amount of £££. Yes signage stipulated 3 items on the changing room doors but not 3 items per customer, which is what the female staff member informed me of. Apparently policy is x3 items per customer. However, during my time in the que, it was evident that several other persons were purchasing 5/6 items, so why can't I?? Is it because I'm not Pakistani, or is it because I'm white, what is it about me that every time I come to this store to spend money, I'm always dissatisfied with this service I receive???

My son who was with me, is 13yrs old, 5ft 10, so yes we need to utilise the changing rooms. We did follow guidelines of 3 items at one time ( I understand that this is to prevent theft) so although we started off with 3 items and during my son trying his outfits on, we maintained this level of 3 items at all times. However the female staff member informed me during the same conversation regarding policy, that we are holding up the que!! What que?? I informed the staff member that we are here to spend a vast amount of money for an upcoming wedding in Pakistan and that my son needs to try on the items especially when their policy is no returns. So how can I purchase items costing £££ that don't fit????

After this discussion, we paid for the 1 item my son loved, although 2 sizes bigger than he needed, and left. After taking our custom elsewhere, I honestly felt like returning to the store and expressing to this female staff member of how she made a big mistake. Why? Because we had such a wonderful experience at Chiffon Rooms that we left there with x5 bags of clothing signifying how much money we could of spent in J.

Bad Service, ill mannered and Rude staff, refuse to exchange size of the product purchased online 2 days back.
Australian Competition and Consumer Commission says on their website: Businesses can’t take away a consumer's right to a refund or replacement for faulty products or services. It’s illegal for businesses to rely on store policies or terms and conditions which deny these rights. For example, policies which say ‘no refunds’ or ‘no refunds or exchanges on sale items’, saying they aren’t responsible for problems with a product or service.

I am sick of the service the staff give when one asks for an exchange. Even with a receipt and proof of purchase they won’t exchange and item. I mean WTH. What is one supposed to do with the clothes🤷‍♀️. I went to Asda to exchange an item and had no problem and that to without a receipt. I’m seriously thinking of taking junaid jamshed to the trading standard and other people who have been refused or left with clothes hanging in the wardrobe with no use should to.

Very bad customer service. The dress color faded after a single wash and when we claimed,they were not cooperative at all. They had us wait for 20+ days telling us they will sort this matter and in the end, they rejected our complaint saying it was not a fault from their end.

Very bad service, I bought a present for my mum the lady told me to bring it back if size doesn't fit, when I brought back she refused to take it in because tag was somehow missing. I showed her receipt but not willing to cooperate at all. timewasters. Wouldn't recommend to anyone

AMAZING!This shops clothes are so beautiful and brilliant;definitely recommend!!

I have been J. Customer for a long time. But now they have changed the exchanged policy which was customer friendly in life of Mr Junaid Jumshaid (May Allah bless him highest place in Jannah). While exchanging cloths, if there is some addituonal amount to be returned back, they will force you to purchase some other item instead of paying back the additional amount. They need to review their policy as it is effecting the repute of their brand.