KCOM Avis 3 878

TrustScore 4 sur 5

4,2

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

Customer Service is absolutely shocking. Just moved back to KCOM at the beginning of April for both broadband and landline and wish I hadn’t. The landline still doesn’t work after four weeks,... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Excellent service provided from initial enquiry to Dan and then first class installation by Greg and Jason. They kept us informed at all stages with what they were doing and were careful with their w... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Matt and Jake did an amazing job of installing Phone and Broadband at my Mum's house. I knew they would as they did the same thing at my house, a month before. Their professionalism and approachab... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I never have to waste time listening to a robot, as if one could solve a complex fault ? Every time I have a problem, mainly due to a lack of understanding, the assistance you get is done by a human t... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fournisseur d'accès Internet

Écrit par l'entreprise

KCOM is one of the longest-established internet service providers in the UK, connecting both businesses and residential customers and investing in better digital solutions for everyone.


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

4 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Matt & Jake were fab

Matt & Jake were fab, wasn’t a straightforward job due to the nature of our property but they persevered and got the job done with no fuss! Did a fantastic job, great lads. Easy set up, very happy!!

1 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Matt & Jake

Matt & Jake arrived early. Installed fibre across the garden and drive with no problems. Left everything very tidy. Set up the router and demonstrated the app. Very friendly and efficient.

1 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Matt and Jake worked very efficiently…

Matt and Jake worked very efficiently in connecting my internet left everything neat and tidy where they laid the cable and left everything clean and tidy with the in-house installation.
Thank you guys a good job!!

30 avril 2026
Avis spontané
Noté 4 sur 5 étoiles

Service personal

Service personal
Kind yet professional
Aaron, thank you for your great service

30 avril 2026
Avis spontané
Logo de KCOM

Réponse de KCOM

Good morning Joyce.

We really appreciate your feedback and are glad we could help.

Kind regards, Ella.

Noté 5 sur 5 étoiles

Everything explained properly

Everything explained properly

30 avril 2026
Avis spontané
Logo de KCOM

Réponse de KCOM

Good morning Angie.

It’s wonderful to hear you’re happy. Thanks for letting us know.

Kind regards, Ella

Noté 5 sur 5 étoiles

Tony was really helpful!

Tony was really helpful, he was easy to contact and set us up for our first home! Thank you !

30 avril 2026
Avis spontané
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Réponse de KCOM

Good morning Keeley.

Your positive comments mean a lot to us - thank you.

Kind regards, Ella.

Noté 5 sur 5 étoiles

Couldn’t have wished for a better…

Couldn’t have wished for a better service Ellis and Blake were very professional, polite and tidy. Very pleased with the job thank you so much

30 avril 2026
Avis spontané
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Réponse de KCOM

Good morning Ruth.

Thanks for the great review. We’re glad you’re enjoying your experience with us.

Kind regards, Ella

Noté 5 sur 5 étoiles

KCOM, highly recommended

Having just moved to the area, I was unfamiliar with KCOM having had the usual named suppliers previously. And how did if find them….. WOW, absolutely fantastic. Refreshing to be valued as a customer. From the sales advisor to the customer support team through to the installation engineer, effortless.
Very punctual, professional and friendly.
I can only highly recommend KCOM.
So far so good
Thanks to the team. 👍👏👏

23 avril 2026
Avis spontané
Logo de KCOM

Réponse de KCOM

Good morning Charles.

Your feedback made our day - thank you for sharing it.

Kind regards, Ella.

Noté 5 sur 5 étoiles

Excellent service

KCOM is the appropriate choice for obtaining your home broadband, as the installation process is swift, straightforward, and cost-effective. I recommend that everyone consider trying it.

20 avril 2026
Avis spontané
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Réponse de KCOM

Good morning Keedus.

We’re so pleased to hear this. Thank you for choosing us.

Kind regards, Ella.

Noté 5 sur 5 étoiles

What a great experience from start to…

What a great experience from start to finish Engineers did a great install shown how to use speed tested was what they said it would and with no mess.

23 avril 2026
Avis spontané
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Réponse de KCOM

Good morning Shaun.

Thank you for your kind words - we’re delighted you’re happy with our service.

Kind regards, Ella.

Noté 5 sur 5 étoiles

Brilliant company based in hull and run…

Brilliant company based in hull and run by hull people who understand the problem s what happens and sort things out easily and treat every customer with the same courteous and respect as though it was there first

28 avril 2026
Avis spontané
Logo de KCOM

Réponse de KCOM

Good morning Richard.

It’s wonderful to hear you’re happy. Thanks for letting us know.

Kind regards, Ella.

Noté 5 sur 5 étoiles

Matt and Jake were so helpful

Matt and Jake were so helpful, they explained the process really well and made the process so easy!

They explained the app to me and installed the router neatly. Couldn’t recommend them both enough. They weren’t in a rush to go home and took time to ensure they did the job right. 10/10 service. Both are a credit to Kcom.

29 avril 2026
Avis spontané
Logo de KCOM

Réponse de KCOM

Good morning Anna.

Thanks for the great review. We’re glad you’re enjoying your experience with us.

Kind regards, Ella.

Noté 5 sur 5 étoiles

As I have already said I had no…

As I have already said I had no problems from start to finish helpful and friendly staff cannot ask for more

21 avril 2026
Avis spontané
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Réponse de KCOM

Good morning Alan.

We’re happy to know you’re satisfied. Thank you for your support.

Kind regards, Ella.

Noté 5 sur 5 étoiles

Excellent service provided from initial…

Excellent service provided from initial enquiry to Dan and then first class installation by Greg and Jason. They kept us informed at all stages with what they were doing and were careful with their work inside and out.

28 avril 2026
Avis spontané
Logo de KCOM

Réponse de KCOM

Good morning Kim.

Thank you for your kind words - we’re delighted you’re happy with our service.

Kind regards, Ella.

Noté 5 sur 5 étoiles

Ellis and Blake kcom fitters.

Ellis and Blake came fitted kcom for me, very curteous and polite very quick and efficent left neatly and tidy, well impressed.

9 avril 2026
Avis spontané
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Réponse de KCOM

Good morning Denise.

We’re so pleased to hear this. Thank you for choosing us.

Kind regards, Ella.

Noté 5 sur 5 étoiles

Who wants to listen to yet another robotic voice, as if they can solve the complex problems we all get..

I never have to waste time listening to a robot, as if one could solve a complex fault ? Every time I have a problem, mainly due to a lack of understanding, the assistance you get is done by a human that is always willing to help to solve any problem, first time every time. You are never taken for an idiot,treated with respect every time and are a delight to deal with.

27 avril 2026
Avis spontané
Logo de KCOM

Réponse de KCOM

Good afternoon Bob.

We’re grateful for your support and thrilled you’re enjoying our service.

Kind regards, Ella.

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