Customer Service is absolutely shocking. Just moved back to KCOM at the beginning of April for both broadband and landline and wish I hadn’t. The landline still doesn’t work after four weeks,... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Customer Service is absolutely shocking. Just moved back to KCOM at the beginning of April for both broadband and landline and wish I hadn’t. The landline still doesn’t work after four weeks,... Voir plus
L'entreprise a répondu
Excellent service provided from initial enquiry to Dan and then first class installation by Greg and Jason. They kept us informed at all stages with what they were doing and were careful with their w... Voir plus
L'entreprise a répondu
Matt and Jake did an amazing job of installing Phone and Broadband at my Mum's house. I knew they would as they did the same thing at my house, a month before. Their professionalism and approachab... Voir plus
L'entreprise a répondu
I never have to waste time listening to a robot, as if one could solve a complex fault ? Every time I have a problem, mainly due to a lack of understanding, the assistance you get is done by a human t... Voir plus
L'entreprise a répondu
KCOM is one of the longest-established internet service providers in the UK, connecting both businesses and residential customers and investing in better digital solutions for everyone.
37 Carr Lane, HU1 3RE, Hull, Royaume-Uni
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Matt & Jake were fab, wasn’t a straightforward job due to the nature of our property but they persevered and got the job done with no fuss! Did a fantastic job, great lads. Easy set up, very happy!!
Matt & Jake arrived early. Installed fibre across the garden and drive with no problems. Left everything very tidy. Set up the router and demonstrated the app. Very friendly and efficient.
Matt and Jake worked very efficiently in connecting my internet left everything neat and tidy where they laid the cable and left everything clean and tidy with the in-house installation.
Thank you guys a good job!!
Service personal
Kind yet professional
Aaron, thank you for your great service

Réponse de KCOM

Réponse de KCOM
Tony was really helpful, he was easy to contact and set us up for our first home! Thank you !

Réponse de KCOM
Everything was well done,from the knock on the door to the handshake. Questions answered,polite,kind and all round good experience. Thank you.

Réponse de KCOM
Couldn’t have wished for a better service Ellis and Blake were very professional, polite and tidy. Very pleased with the job thank you so much

Réponse de KCOM
Having just moved to the area, I was unfamiliar with KCOM having had the usual named suppliers previously. And how did if find them….. WOW, absolutely fantastic. Refreshing to be valued as a customer. From the sales advisor to the customer support team through to the installation engineer, effortless.
Very punctual, professional and friendly.
I can only highly recommend KCOM.
So far so good
Thanks to the team. 👍👏👏

Réponse de KCOM
KCOM is the appropriate choice for obtaining your home broadband, as the installation process is swift, straightforward, and cost-effective. I recommend that everyone consider trying it.

Réponse de KCOM
What a great experience from start to finish Engineers did a great install shown how to use speed tested was what they said it would and with no mess.

Réponse de KCOM
Brilliant company based in hull and run by hull people who understand the problem s what happens and sort things out easily and treat every customer with the same courteous and respect as though it was there first

Réponse de KCOM
Matt and Jake were so helpful, they explained the process really well and made the process so easy!
They explained the app to me and installed the router neatly. Couldn’t recommend them both enough. They weren’t in a rush to go home and took time to ensure they did the job right. 10/10 service. Both are a credit to Kcom.

Réponse de KCOM
As I have already said I had no problems from start to finish helpful and friendly staff cannot ask for more

Réponse de KCOM
The agents are all accommodating to their costumers.

Réponse de KCOM
Excellent service provided from initial enquiry to Dan and then first class installation by Greg and Jason. They kept us informed at all stages with what they were doing and were careful with their work inside and out.

Réponse de KCOM
Ellis and Blake came fitted kcom for me, very curteous and polite very quick and efficent left neatly and tidy, well impressed.

Réponse de KCOM
I never have to waste time listening to a robot, as if one could solve a complex fault ? Every time I have a problem, mainly due to a lack of understanding, the assistance you get is done by a human that is always willing to help to solve any problem, first time every time. You are never taken for an idiot,treated with respect every time and are a delight to deal with.

Réponse de KCOM
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.