Paid over the odds as it’s a local company but wasn’t worth it. Signal strength/ availability was intermittent, costumer service was even worse no loyalty whatsoever. I’ll never use again
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Paid over the odds as it’s a local company but wasn’t worth it. Signal strength/ availability was intermittent, costumer service was even worse no loyalty whatsoever. I’ll never use again
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Phil was very polite and friendly he explained everything clearly. He talked us through all the options available to us and left us to decide on the option that best suited our needs. No pushy sales... Voir plus
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I am elderly & nervous around modern technology & am always asking for help & advice from my son & family. This resulted in him suggesting I could benefit in updating our package with KCOM. He helped... Voir plus
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Had Ellis and Blake come to install our cable connection and router. Both very friendly and professional. Laid cable under the lawn and paving stone, couldn't tell they had been afterwards. Fitted the... Voir plus
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KCOM is one of the longest-established internet service providers in the UK, connecting both businesses and residential customers and investing in better digital solutions for everyone.
37 Carr Lane, HU1 3RE, Hull, Royaume-Uni
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matt and Jake really good lads was working hard all day.

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Great customer services, and also very helpful and knowledgeable

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Fast and easy installation by a very friendly engineer. Works as advertised, I am very happy and I would recommend Kcom

Réponse de KCOM
I had a great experience with Blake and Ellis today, they were quick and helpful when fitting my new fibre WiFi and Blake explained everything clearly to me, thank you both for all your help 😊

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Blake and Ellis just fitted broadband, needed to drill through the wall for cable, very tidy, informative and helpful,

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I have lived in Hull all my life except for a few years when I was at Uni or living in Germany. In those days BT had a monopoly but we were lucky to have our own telephone company, much cheaper than BT with untimed local calls and 200 free phone calls a year. It never occurred to me to move to a different company when it became an option and if there is an issue , which happened once, their office is on Carr Lane so I just jumped on a bus and went in. When I developed some ill health they gave me a month's rental for £14.99. I am on the internet for hours every day and have never had to pay any extra.

Réponse de KCOM
The agent called me when I was just about to call re the ending of my contract. He was super helpful and friendly and found me a new package which was considerably cheaper.

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My WiFi broke, I reported it on the Saturday and it was fixed by the Monday. The engineer was polite and professional xx

Réponse de KCOM
Really helpful.
Matt and Jake were really helpful throughout. The job turned out to be more work than planned and they talked us through the full thing. Leaving things all sorted when they left. Thanks a lot guys

Réponse de KCOM
Blake & Ellis came on time. They were very professional & polite. Made sure everything was up & running before they left. They even took their boots off to walk on the carpet which was appreciated. A job very well done. Thank you. I would definitely recommend them.

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Company is in breach of OFCOM and GDPR guidelines and absolutely incompetent in doing the basics! Absolute joke! Go with anyone else!

Réponse de KCOM
I have had many Internet service providers over the years and was reluctant to move over to KCOM when it was the only provider for a house i was moving to, the service and Internet, including speeds and connection have been the best I have ever recieved, perfect if like me you have a big family with many users, I can not recommend KCOM enough, and the app is so easy to navigate!

Réponse de KCOM
Easily explained and will be saving £10 pounds per month with KCOM

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The advisory Liza was very pleasant and helpful and managed to give me everything I wanted. She explained I was a loyal customer and was able to clench the deal. Well done Liza and KCOM.
I highly recommend this company and its services to anyone. Simply the best.

Réponse de KCOM
Kcom are reliable, friendly and answer the phone straight away if you need to contact them for any reason. You are not left in an annoying queue.
I recently had to contact them and the problem was fixed in a very timely manner with no hassle

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Very reliable, professional and a great service provider. Great value for the money,

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Very helpfull & professional advice given

Réponse de KCOM
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