KCOM Avis 

4 214
TrustScore 4.5 sur 5

4,3

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 2 sur 5 étoiles

Paid over the odds as it’s a local company but wasn’t worth it. Signal strength/ availability was intermittent, costumer service was even worse no loyalty whatsoever. I’ll never use again

L'entreprise a répondu

Noté 5 sur 5 étoiles

Phil was very polite and friendly he explained everything clearly. He talked us through all the options available to us and left us to decide on the option that best suited our needs. No pushy sales... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I am elderly & nervous around modern technology & am always asking for help & advice from my son & family. This resulted in him suggesting I could benefit in updating our package with KCOM. He helped... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Had Ellis and Blake come to install our cable connection and router. Both very friendly and professional. Laid cable under the lawn and paving stone, couldn't tell they had been afterwards. Fitted the... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fournisseur d'accès Internet

Écrit par l'entreprise

KCOM is one of the longest-established internet service providers in the UK, connecting both businesses and residential customers and investing in better digital solutions for everyone.


Coordonnées de contact

4,3

Excellent

TrustScore 4.5 sur 5

4 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,3

Tous les avis

(4 214)

1 044 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great customer services

Great customer services, and also very helpful and knowledgeable

24 juillet 2026
Avis spontané
Logo de KCOM

Réponse de KCOM

Good Morning,

Thank you for sharing your experience - we’re glad it’s been a good one.

Many thanks,

Adrian

Noté 5 sur 5 étoiles

Fast and easy installation

Fast and easy installation by a very friendly engineer. Works as advertised, I am very happy and I would recommend Kcom

13 juillet 2026
Avis spontané
Logo de KCOM

Réponse de KCOM

Good Morning,

We’re happy to know you’re satisfied. Thank you for your support.

Many thanks,

Adrian

Noté 5 sur 5 étoiles

great experience with Blake and ellis

I had a great experience with Blake and Ellis today, they were quick and helpful when fitting my new fibre WiFi and Blake explained everything clearly to me, thank you both for all your help 😊

23 juillet 2026
Avis spontané
Logo de KCOM

Réponse de KCOM

Good Morning,

It's wonderful to hear your happy, Thankyou for letting us know.

Many thanks,

Adrian

Noté 5 sur 5 étoiles

Blake and Ellis just fitted broadband

Blake and Ellis just fitted broadband, needed to drill through the wall for cable, very tidy, informative and helpful,

23 juillet 2026
Avis spontané
Logo de KCOM

Réponse de KCOM

Good Morning,

Thankyou for sharing your experience - we're glad its been a good one.

Many thanks,

Adrian

Noté 5 sur 5 étoiles

Great Company

I have lived in Hull all my life except for a few years when I was at Uni or living in Germany. In those days BT had a monopoly but we were lucky to have our own telephone company, much cheaper than BT with untimed local calls and 200 free phone calls a year. It never occurred to me to move to a different company when it became an option and if there is an issue , which happened once, their office is on Carr Lane so I just jumped on a bus and went in. When I developed some ill health they gave me a month's rental for £14.99. I am on the internet for hours every day and have never had to pay any extra.

22 juillet 2026
Avis spontané
Logo de KCOM

Réponse de KCOM

Good morning Archie,

Thanks for the great review. We’re glad you’re enjoying your experience with us.

Kind regards, Ella.

Noté 5 sur 5 étoiles

Very efficient

Quick, clean and efficient service.

15 juillet 2026
Avis spontané
Logo de KCOM

Réponse de KCOM

Good morning Shirley,

Your feedback made our day - thank you for sharing it.

Kind regards, Ella.

Noté 5 sur 5 étoiles

Easy renewal

The agent called me when I was just about to call re the ending of my contract. He was super helpful and friendly and found me a new package which was considerably cheaper.

14 juillet 2026
Avis spontané
Logo de KCOM

Réponse de KCOM

Good Morning,

Thankyou for sharing your experience, we're glad its been a good one.

Many thanks,

Adrian

Noté 5 sur 5 étoiles

My WiFi broke

My WiFi broke, I reported it on the Saturday and it was fixed by the Monday. The engineer was polite and professional xx

13 juillet 2026
Avis spontané
Logo de KCOM

Réponse de KCOM

Good Morning,

We really appreciate your feedback and are glad we could help.

Many thanks,

Adrian

Noté 5 sur 5 étoiles

Really helpful

Really helpful.
Matt and Jake were really helpful throughout. The job turned out to be more work than planned and they talked us through the full thing. Leaving things all sorted when they left. Thanks a lot guys

20 juillet 2026
Avis spontané
Logo de KCOM

Réponse de KCOM

Good morning Alexandra.

We’re so pleased to hear this. Thank you for choosing us.

Kind regards, Ella.

Noté 5 sur 5 étoiles

Blake & Ellis came on time

Blake & Ellis came on time. They were very professional & polite. Made sure everything was up & running before they left. They even took their boots off to walk on the carpet which was appreciated. A job very well done. Thank you. I would definitely recommend them.

17 juillet 2026
Avis spontané
Logo de KCOM

Réponse de KCOM

Good Morning,

We’re so pleased to hear this. Thank you for choosing us.

Many thanks,

Adrian

Noté 1 sur 5 étoiles

Company is in breach of OFCOM and GDPR…

Company is in breach of OFCOM and GDPR guidelines and absolutely incompetent in doing the basics! Absolute joke! Go with anyone else!

16 juillet 2026
Avis spontané
Logo de KCOM

Réponse de KCOM

Good Morning,

Your feedback is important to us. We’ve asked for your contact information so we can address your concerns personally. Please feel free to contact us as well onhttps://www.kcom.com/home/contact-us/

Many thanks,

Adrian

Noté 5 sur 5 étoiles

The BEST internet provider

I have had many Internet service providers over the years and was reluctant to move over to KCOM when it was the only provider for a house i was moving to, the service and Internet, including speeds and connection have been the best I have ever recieved, perfect if like me you have a big family with many users, I can not recommend KCOM enough, and the app is so easy to navigate!

15 juillet 2026
Avis spontané
Logo de KCOM

Réponse de KCOM

Good Morning,

Thanks for the great review. We’re glad you’re enjoying your experience with us.

Many thanks,

Adrian

Noté 5 sur 5 étoiles

The best internet

15 juillet 2026
Avis spontané
Logo de KCOM

Réponse de KCOM

Good Morning,

Thanks for the great review. We’re glad you’re enjoying your experience with us.

Many thanks,

Adrian

Noté 5 sur 5 étoiles

No complaints excellent service

No complaints excellent service

14 juillet 2026
Avis spontané
Logo de KCOM

Réponse de KCOM

Good Morning,

Your positive comments mean a lot to us - thank you.

Many thanks,

Adrian

Noté 5 sur 5 étoiles

KCOM contract renewal SIMPLY THE BEST

The advisory Liza was very pleasant and helpful and managed to give me everything I wanted. She explained I was a loyal customer and was able to clench the deal. Well done Liza and KCOM.
I highly recommend this company and its services to anyone. Simply the best.

14 juillet 2026
Avis spontané
Logo de KCOM

Réponse de KCOM

Good Morning,

It’s wonderful to hear you’re happy. Thanks for letting us know.

Many thanks,

Adrian

Noté 5 sur 5 étoiles

KCOM ARE HIGHLY RECOMMENDED!

Kcom are reliable, friendly and answer the phone straight away if you need to contact them for any reason. You are not left in an annoying queue.
I recently had to contact them and the problem was fixed in a very timely manner with no hassle

1 juillet 2026
Avis spontané
Logo de KCOM

Réponse de KCOM

Good Morning,

We’re grateful for your support and thrilled you’re enjoying our service.

Many thanks,

Adrian

Noté 5 sur 5 étoiles

Very reliable

Very reliable, professional and a great service provider. Great value for the money,

2 juillet 2026
Avis spontané
Logo de KCOM

Réponse de KCOM

Good Morning,

We are so please to hear this. Thankyou for choosing us.

Many thanks,

Adrian

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