Bought 3 aluminum dough pans 2.8l and 2 lids but when they arrived they were massive so ordered the 1.4l 3 pans and 2 lids. I sent 3 emails telling them about the problem and was wanting to return th... Voir plus
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Lisez les avis des autres
Love this tumble dryer. It’s very quick to dry, even on medium (a full washing machine load took 30 mins to be bone dry). Would never have a small domestic dryer again as these big American dryers are... Voir plus
L'entreprise a répondu
Received my order and couldn't be happier. Kitchway went above and beyond to find my order as DPD were sending it back. Good quality stirring paddle stainless steel, very robust and sturdy. Thanks for... Voir plus
L'entreprise a répondu
This company had the US top loader washer and tumble dryer that I couldn't find elsewhere. The machines arrived within 3 days and Chaji was on the phone and/or email whenever I had a question. Thes... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Kitchway supplies high quality wholesale kitchenware, barware and restaurant supplies to businesses across the UK at truly affordable prices with super-fast shipping
Coordonnées de contact
Darenth Road, N16, London, Royaume-Uni
- 020 3519 0267
- cs@kitchway.co.uk
- kitchway.com
4,2
Bien
236 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 55 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Kitchway
Hi Chris,
Thanks very much for taking the time to leave us a review, it's very much appreciated.
We look forward to serving you again soon.
Abraham & Team
No product received and no communication (except review requests)
No product received. Not able to communicate via any channel and they have now gone on holiday for almost two weeks.
Yet this is the 4th time I have been emailed to rate and review them, despite no answers to emails, voicemails and most importantly no product delivered.
The delivery was booked with DPD but they are also awaiting the product. Don't order if you value communication and actually receiving what you paid for.
27 septembre 2022
Réponse de Kitchway
Hi Tom,
Thanks for taking the time to leave a review, I apologise for the delay you had with your order.
I am sorry to hear that your order has not been dispatched yet, after checking this through I see that the label was created on time, but mistakenly it was not sent across to the warehouse, something that should not have happened.
I have tried to give you a ring twice, but could not get through, I can see that this has now been delivered
Let me know if there is anything else I can help with.
Kind regards
Abraham
Top customer service
I needed advice on finding crockery that my 90-year-old aunt had admired in a restaurant. Abraham was extremely patient with a new domestic purchaser and eventually we found the right design and colour. It arrived perfectly packaged and ahead of schedule. Top marks.
29 septembre 2022
our new favourite supplier
We have number of restaurants and recently discovered Kitchway. I have to say they are fantastic. We have dealt with Abraham and he really goes the extra mile to help find you what you need. We explained what we were looking for and he was able to not just look at the products we were asking about but also highlighted alternatives that were better. He was able to price match and ensure we got the products quickly when we needed them. The personal service whilst being competitively priced makes this our new favourite supplier.
20 septembre 2022
Avis spontané
Réponse de Kitchway
Hi Laura / Kayes
Thanks very much for your VERY kind review.
It's a pleasure to work with both of you and to be able to supply your restaurants with what is best suitable in terms of quality and price.
I'm happy that we were able to price match and ensure fast delivery, our personal service is part of our commitment to our customers.
It's much appreciated
Talk soon
Abraham
quality product
Although it is plastic, the quality of the container is very high. I recommend it to everyone. I bought 4 but I will probably order 2 more.
31 août 2022
Réponse de Kitchway
Hi Eniz
Thanks for taking the time to leave us a review.
I'm glad to hear that you are happy with the high-quality food containers.
I look forward to serving you again.
Abraham
One happy customer
As always, happy with my order from Kitchway. I love my Rustico Ironstone Rectangular Plate, Abraham was ever so helpful ensuring a smooth and quick delivery. 'highly recommend to family and friends!
29 août 2022
Réponse de Kitchway
Hi Ercie,
Thanks very much for your very kind review, it's very much appreciated, I am happy to hear that you love the Rustico Plates.
Lastly, I very much appreciate you recommending us to friends and family.
I look forward to serving you again.
Kind regards
Abraham
Ordered 2 units
Ordered 2 units, only one arrived, even although site said they had 2 in stock, I got the other one 1 month later. Hence losing one star.
19 août 2022
Réponse de Kitchway
Hi John,
Thanks very much for taking the time to leave us a review it's very much appreciated.
I apologise for the delay in sending the second one, I'm happy that we managed to get it to you as promised.
We look forward to serving you again in the future.
Abraham
Réponse de Kitchway
Hi Ghazala,
Thanks very much for taking the time to leave us a review it's very much appreciated.
Glad to hear that your satisfied with your purchase.
We look forward to serving you again in the future.
Abraham
Réponse de Kitchway
Hi Nicola,
Thanks very much for taking the time to leave us a review it's very much appreciated.
Communication is at the heart of what we do, glad to hear that you happy with your purchase.
We look forward to serving you again in the future.
Abraham
Excellent
Kitchway were perfect! Had exactly the products I wanted, in the numbers I wanted. Excellent guidance from the online chat. Delivered speedily and beautifully packed. Thank you Kitchway.
5 août 2022
Réponse de Kitchway
Hi Carol,
Thanks very much for taking your time to leave us a review it's very much appreciated.
I'm glad that your happy with the service and products.
I look forward to serving you again in the future.
Abraham
Abraham is a very nice and…
Abraham is a very nice and knowledgeable person. Very good with solutions and try his best to go the extra mile.
Very happy we will use them again.
26 juillet 2022
Réponse de Kitchway
Hi Athina,
Thanks very much for taking your time to leave us a review it's very much appreciated.
I'm glad that your happy with the service, you have received and the solutions we have offered for you new opening, best of luck with the new caffe.
I look forward to serving you again in the future.
Abraham
Réponse de Kitchway
Hi Jenny,
Thanks very much for taking your time to leave us a review it's very much appreciated.
I'm glad that your happy with the service and products.
I look forward to serving you again in the future.
Abraham
Fantastic product
Fantastic product. Easy to use website.delivery was quick.Recommend anytime
1 juillet 2022
Réponse de Kitchway
Hi Richard,
Thanks very much for taking your time to leave us a review it's very much appreciated.
Fantastic product. Easy to use website, delivery was quick,that what it's all about.
I'm glad that you happy with your Aura Flare Plates.
I look forward to serving you again in the future.
Abraham
Very useful e shop
!Purchased a product ,wood peel ,that is not the size they advertise.I was offered a refund .Very quick to fix it!
Very kind too
I would buy again
21 juin 2022
Réponse de Kitchway
Hi Alex,
Thanks for taking your time to leave us a review, firstly please accept my apologies for the issue with the size, this seems to be the manufacturer's fault, so apologies again for the inconvenience.
I'm happy that we have managed to resolve this for you quickly.
If there is anything else I can help with, please do get in touch.
Kind regards
Abraham
Excellent customer service from…
Excellent customer service from Abraham. My Rustico Aztec dinner plates arrived a day after the order was placed, very well packaged. They're certainly a fab addition to my collection, will def order some more items to complement them. Many thanks!
15 juin 2022
Avis spontané
Réponse de Kitchway
Hi Ercie,
Thanks very much for taking your time to leave us a review it's very much appreciated.
Fantastic customer service. Quick delivery and of course making sure the packages are well packed that what it's all about.
I'm glad that you happy with the Rustico Aztec Dinner Plates.
I look forward to serving you again in the future.
Abraham
Réponse de Kitchway
Hi Lisa,
Thanks very much for taking your time to leave us a review it's very much appreciated.
Fantastic customer service. Quick delivery and of course making sure the packages are well packed that what it's all about.
I look forward to serving you again in the future.
Abraham
Excellent service delivered on time
5 mai 2022
Réponse de Kitchway
Hi Diane,
Thanks very much for taking your time to leave us a review it's very much appreciated.
I'm happy to hear, that you received Excellent service, that's what we're aiming for.
I look forward to serving you again in the future.
Abraham
Would recommend
We bought a table pedestal and utbis excellent quality and has transformed our kitchen. Delivery delays were resolved in a timely and professional manner.
22 avril 2022
Réponse de Kitchway
Hi Mrs Shelia,
Thanks very much for taking your time to leave us a review it's very much appreciated, and I am happy that we managed to resolve your delivery delay very quickly.
I look forward to serving you again in the future.
Abraham
Quick delivery and great customer…
Quick delivery and great customer service, would highly recommend
13 avril 2022
Avis spontané
Réponse de Kitchway
Hi Sarah,
Thanks very much for taking your time to leave us a review it's very much appreciated, I happy that our customer service met your exceptions, and that is what we're aiming for.
I look forward to serving you again in the future.
Abraham
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