Bought 3 aluminum dough pans 2.8l and 2 lids but when they arrived they were massive so ordered the 1.4l 3 pans and 2 lids. I sent 3 emails telling them about the problem and was wanting to return th... Voir plus
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Lisez les avis des autres
Love this tumble dryer. It’s very quick to dry, even on medium (a full washing machine load took 30 mins to be bone dry). Would never have a small domestic dryer again as these big American dryers are... Voir plus
L'entreprise a répondu
Received my order and couldn't be happier. Kitchway went above and beyond to find my order as DPD were sending it back. Good quality stirring paddle stainless steel, very robust and sturdy. Thanks for... Voir plus
L'entreprise a répondu
This company had the US top loader washer and tumble dryer that I couldn't find elsewhere. The machines arrived within 3 days and Chaji was on the phone and/or email whenever I had a question. Thes... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Kitchway supplies high quality wholesale kitchenware, barware and restaurant supplies to businesses across the UK at truly affordable prices with super-fast shipping
Coordonnées de contact
Darenth Road, N16, London, Royaume-Uni
- 020 3519 0267
- cs@kitchway.co.uk
- kitchway.com
4,1
Bien
235 avis
Demande des avis aux clients
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A répondu à 55 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Avoid at all costs.
I would strongly advise consumers to avoid.
I purchased items online and the quality was terrible. When I attempted to return them, I was informed that a 20% “restocking fee” would apply and that I could not even obtain a Return Authorisation number unless I first paid that fee.
In effect, I was required to pay money simply to access the returns process.
This is not what UK consumers reasonably expect when purchasing online. Statutory consumer rights cannot be overridden by standard terms and conditions or by labelling transactions as “B2B” after the fact.
After considerable correspondence, the goods were returned and received by the retailer, yet the refund was not processed promptly, requiring me to escalate the matter through my bank.
I am sure they'll write some waffle back - but give it a thought before you purchase. (as expected they did and have lied. Nice try).
15 janvier 2026
Avis spontané
Réponse de Kitchway
Hi Will,
Thank you for your feedback. We would like to clarify the facts surrounding this return to ensure a transparent record for all our customers.
Accessing Returns: At no point are customers required to pay a fee just to "access" our return process. Our system informs customers of the standard restocking fee that is deducted from the final refund amount, as per our terms for non-faulty goods.
Refund Status: Your refund was processed in full accordance with our standard timeline once the items were received and inspected. We can confirm that this was completed through our internal systems without the need for bank escalation.
Return Method: While we provide a standard returns process, you opted to use your own shipping label. This is perfectly acceptable, though it did result in a slight delay as the package had to be manually processed upon arrival.
Statutory Rights: We respect all UK consumer rights. Restocking fees are a standard practice in the Catering and B2B trade transactions to cover processing costs.
We aim to be as helpful as possible and regret that this experience didn't meet your expectations.
Kind regards,
Joe A.
Good customer service and fast delivery.
17 février 2026
Avis spontané
Items arrived in time and also looking…
Items arrived in time and also looking good…
Thanks
18 février 2026
Avis spontané
Quick delivery and helpful
I felt compelled to write this, because this is one the few cases where a company actually stuck its neck out to help me out with a supply issue. Mad props, my guy
15 février 2026
Avis spontané
AVOID
AVOID. my delivery didn't turn up and they ignored my calls and messages.
13 février 2026
Avis spontané
Réponse de Kitchway
Hey Aaron,
Thanks for taking the time. Just to clarify for any new customer reading your review.
Your order wasn't sent because it was missing a house number, the email address you used was incorrect, and there was no phone number to contact you. As soon as you reached out today, we sent you a link to re-authorise the payment for your order, as the payment was not captured in the first place.
Kind regards,
Joe A.
Happy Customer
Received my order and couldn't be happier. Kitchway went above and beyond to find my order as DPD were sending it back. Good quality stirring paddle stainless steel, very robust and sturdy. Thanks for all your help Kitchway team.
26 janvier 2026
Réponse de Kitchway
Thank you for your kind review.
Kind regards,
Joe
Love this American industrial tumble dryer
Love this tumble dryer. It’s very quick to dry, even on medium (a full washing machine load took 30 mins to be bone dry). Would never have a small domestic dryer again as these big American dryers are just so much better. Our last Maytag American dryer lasted 22 years so I’m hoping this one will be the same!
2 février 2026
Avis spontané
Réponse de Kitchway
Thank you for your kind review; I’m glad to hear this.
Kind regards,
Joe
Fantastic product range and great…
Fantastic product range and great delivery service
25 janvier 2026
Avis spontané
Réponse de Kitchway
Thank you for your kind review, Sally; I’m glad to hear this.
I look forward to serving you again
Kind regards,
Joe
Réponse de Kitchway
Thank you, Behar, for your kind review. I’m glad to hear this and I Look forward to serving you again.
Kind regards,
Joe
Customer Service very good
Customer Service very good
Service very good
Pricing reasonable
delivery I would expect a bit quicker that is me I like next day deliveries or 2 days if possible as I am last minute person
Other wise I will be back for more stuff
16 janvier 2026
Avis spontané
Delivered in the time given & really…
Delivered in the time given & really pleased with product
Very easy to order
5 janvier 2026
Perfect replacement pan
Perfect replacement milk pan for the one my husband lost. My original 5 piece Artame set were bought on about 1991 and are still in brilliant condition. Himself threw away or left outside the milk pan so I was very pleased to find such a perfect replacement. Good price for great quality
8 janvier 2026
Avis spontané
Easy to order
Easy to order. Easy to pay for. Next day Free delivery!
Excellent Service
5 janvier 2026
Avis spontané
product never arrived
ordered a bbq 28/11/25.
received an email after i chased that that it will be here before christmas (it still hasn’t arrived)
tried calling, emailing, using the chat service and no response.
29 décembre 2025
Avis spontané
Réponse de Kitchway
Hi China,
We appreciate your feedback, but we want to clarify that we currently do not have any information identifying you as a customer. To assist you better, please contact us at cs@kitchway.co.uk or call us at 020 3519 0267, and include your order number so we can address your concerns more effectively. Thank you!
Yours sincerely,
Joe A.
Kitchway forgot to calculate a 30% tax…
Kitchway forgot to calculate a 30% tax on top of the offered price. That was bad surprise we could not expecting . We reported this to them without any reaction. That is not fair and we will never again order something at this company and recommend everyone to do the same.
10 décembre 2025
Réponse de Kitchway
Hi Norbet,
Thanks for taking the time to leave a review.
I completely understand your frustration.
To clarify for INTERNATIONAL Orders, as stated on the shipping page, "all customs fees, import duties, and taxes are the responsibility of the customer and are not included in your order total."
Kind regards,
Joe A.
Réponse de Kitchway
Thanks, Janus, for your kind review. We look forward to serving you again.
Awful
Awful, item not well quality and half of the item broken when I was receiving order, still no response about issue..
30 novembre 2025
Réponse de Kitchway
Hi Gary,
Thank you for taking the time to review this matter.
For clarification, upon checking our records, we can confirm that we proactively communicated with you to arrange either a replacement or a refund, and the refund has now been processed.
We appreciate the opportunity to resolve this. As soon as you notified us of the damage, we responded promptly and offered our standard solution: a replacement. Shipping fragile items like crockery always carries a risk of damage during transit, which is why breakages can occasionally occur, even with well-packaged, high-quality products.
Best regards,
Joe A.
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