Bought 3 aluminum dough pans 2.8l and 2 lids but when they arrived they were massive so ordered the 1.4l 3 pans and 2 lids. I sent 3 emails telling them about the problem and was wanting to return th... Voir plus
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Lisez les avis des autres
Love this tumble dryer. It’s very quick to dry, even on medium (a full washing machine load took 30 mins to be bone dry). Would never have a small domestic dryer again as these big American dryers are... Voir plus
L'entreprise a répondu
Received my order and couldn't be happier. Kitchway went above and beyond to find my order as DPD were sending it back. Good quality stirring paddle stainless steel, very robust and sturdy. Thanks for... Voir plus
L'entreprise a répondu
This company had the US top loader washer and tumble dryer that I couldn't find elsewhere. The machines arrived within 3 days and Chaji was on the phone and/or email whenever I had a question. Thes... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Kitchway supplies high quality wholesale kitchenware, barware and restaurant supplies to businesses across the UK at truly affordable prices with super-fast shipping
Coordonnées de contact
Darenth Road, N16, London, Royaume-Uni
- 020 3519 0267
- cs@kitchway.co.uk
- kitchway.com
4,1
Bien
235 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 55 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent speed of dispatch and…
Excellent speed of dispatch and delivery! Very good communication. Would recommend this seller and their products for quality.
20 novembre 2025
Slow delivery
Item was fine and well packed, but it took 5 weeks to deliver an item that was claimed to be on stock
31 octobre 2025
Avis spontané
Came on time
Came on time, product was as described. All in all a very good experience.
21 octobre 2025
Great product- and great overall experience.
Great product- coffee cups and saucers first class. Really easy to deal with. Very efficient.
16 octobre 2025
The order was never delivered!
The order was never delivered.
I sent an email, but I don't get a response.
5 octobre 2025
Good quality fast delivery.
The goods were of very good quality & arrived very promptly. Thank you!
6 octobre 2025
Good communication and quick delivery
Good communication and quick delivery. Customer service very helpful and professional. Thanks
30 septembre 2025
Réponse de Kitchway
Hi Zahid,
Thank you for your 5-star review; it is greatly appreciated, communication and fast delivery is what we aim for,
We look forward to serving you again soon.
Kind regards
Joe - Kitchway Team
You let yourselves down - Actually being able to speak to a human…
Actually being able to speak to a human person was excellent- he was very helpful and able to assist me in ordering because I’m technically challenged, mild school. We arranged for the item to be unpacked and moved into place as my husband and I are pensioners. Unfortunately, the people delivering did not honour this arrangement, and advised my husband that they only deliver items. It was very disappointing. Hence the lower star score.
29 septembre 2025
Ordering was easy. Happy customer
Ordering was easy.I’m very pleased with the quality and the price of the items. Delivery was very fast too
25 septembre 2025
Avis spontané
Réponse de Kitchway
Hi,
Thank you for your 5-star review; it is greatly appreciated. I am pleased to hear that you are satisfied with the price and that the fast delivery of the items is what we aim for.
We look forward to serving you again soon.
Kind regards
Joe - Kitchway Team
Excellent set of tongs
Great set of tongs, especially with the locking ring instead of the pull out mechanism. Lovely price and brilliant customer service where I made an error and it was very quickly sorted out. Highly recommend.
25 septembre 2025
Réponse de Kitchway
Hi Jan,
Thank you for your 5-star review; glad to hear that about the tongs. We're pleased that we met your expectations.
We look forward to serving you again soon.
Kind regards
Joe - Kitchway Team
Fast en good communication for my…
Fast en good communication for my package to Belgium
17 septembre 2025
Réponse de Kitchway
Hi Van,
Thank you for your 5-star review; it is greatly appreciated, I'm happy to hear that your order arrvied fast.
We look forward to serving you again soon.
Kind regards
Joe - Kitchway Team
Great service prompt delivery
13 septembre 2025
Avis spontané
Réponse de Kitchway
Hi Shyam,
Thank you for your 5-star review; it is greatly appreciated.
We look forward to serving you again soon.
Kind regards
Joe - Kitchway Team
Excellent fast delivery and really…
Excellent fast delivery and really useful items (insulated soup cups) - highly recommended company
24 septembre 2025
Avis spontané
Réponse de Kitchway
Hi Marie,
Thank you for your 5-star review; it is greatly appreciated, happy to hear that you happy with the insulated soup cups.
We look forward to serving you again soon.
Kind regards
Joe - Kitchway Team
Quality service
Quality products and service. Quick delivery and communication, i'd highly recommended and I'll definitely be using them again!
16 juillet 2025
Avis spontané
Few bits for my Pizza Shop
Bought a few bits for my pizza shop. Contacted them for advice on sizes in advance of purchase. Order, ship time and packaging were spot on!
20 août 2025
I ordered the Quarter Size Sheet Pan…
I ordered the Quarter Size Sheet Pan Cover to go with the Aluminum Quarter Size Sheet Pans, assuming they would be a perfect fit as they are both "Quarter Size." Unfortunately, the cover is a poor fit for the pan. The sizing is incorrect, making the pan cover unusable for the purpose it was purchased for.
I have attempted to contact customer service for a return and have not yet received a reply. This has been a frustrating experience.
3 août 2025
Réponse de Kitchway
Hi Khnsa,
Thank you for taking the time to leave a review. I am sorry to hear that the cover has not fitted the Pan. In the email we received from you, you did not mention anything about the cover not fitting the Pan, which is a shame, as that would help us speed up your return.
I can see that Joe responded to your email this morning, before you left this review. If you haven't seen the email, I suggest you check your junk folder.
We have sent you the return label.
I look forward to hearing from you,
Kind regards,
A
we are not happy the time i have one…
we are not happy the time i have one order nearly 7 days
4 août 2025
The return policy its very bad… you…
The return policy its very bad… you will get back almost anything and also customers service they will not answer to the emails
3 août 2025
Réponse de Kitchway
Hi Maria,
Thank you for taking the time to leave a review. To offer the lowest prices possible, we need to apply a restocking fee, and the customer must pay for return shipping when the item is unwanted for no specific reason.
I see that Joe responded to your email on the 6th, explaining the same, so I am unsure why you say we have not responded to your emails.
If there is anything I can assist you with, please contact us at cs@kitchway.co.uk.
Kind regards,
A
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