Bought 3 aluminum dough pans 2.8l and 2 lids but when they arrived they were massive so ordered the 1.4l 3 pans and 2 lids. I sent 3 emails telling them about the problem and was wanting to return th... Voir plus
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Lisez les avis des autres
Love this tumble dryer. It’s very quick to dry, even on medium (a full washing machine load took 30 mins to be bone dry). Would never have a small domestic dryer again as these big American dryers are... Voir plus
L'entreprise a répondu
Received my order and couldn't be happier. Kitchway went above and beyond to find my order as DPD were sending it back. Good quality stirring paddle stainless steel, very robust and sturdy. Thanks for... Voir plus
L'entreprise a répondu
This company had the US top loader washer and tumble dryer that I couldn't find elsewhere. The machines arrived within 3 days and Chaji was on the phone and/or email whenever I had a question. Thes... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Kitchway supplies high quality wholesale kitchenware, barware and restaurant supplies to businesses across the UK at truly affordable prices with super-fast shipping
Coordonnées de contact
Darenth Road, N16, London, Royaume-Uni
- 020 3519 0267
- cs@kitchway.co.uk
- kitchway.com
4,1
Bien
235 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 55 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Quick reliable service
Quick reliable service. Great at responding to queries. Good quality products.
4 août 2024
Avis spontané
Helpful customer service and quickly…
Helpful customer service and quickly answers.
1 août 2024
Avis spontané
Took so long to get products from you
21 juillet 2024
Received the plates quickly and in good…
Received the plates quickly and in good condition. All good, thanks,
16 juillet 2024
Avis spontané
Item delivered as described 👍
14 juin 2024
Réponse de Kitchway
Thanks very much, Mrs Sanger, for taking the time to leave us a review. We're glad to hear that, and we look forward to serving you again.
Abraham
Missing details in description
In your description there isn’t no mention of the size of this lids.
There are smaller even though my pots capacity is 4kg
3 juin 2024
Réponse de Kitchway
Hi Alex,
Thank you for your review. I apologize for the inconvenience you have experienced with the lids.
I understand from your feedback that the size information for the lids was not clear. While the description mentions the pot capacity for which these lids are intended, it appears this was not sufficient to ensure a perfect fit for all users.
To avoid such issues in the future, I will ensure that the size information is made more apparent in our product descriptions.
I will contact you directly to discuss how we can resolve this matter for you now.
Kind regards,
Abraham
Have not received order and when I have…
Have not received order and when I have tried to get an answer I have not had any explanation. Very poor communication.
7 juin 2024
Réponse de Kitchway
Hi Paul,
Thanks for taking the time to leave a review. I can see that we have been actively responding to your enquiry about where your order is. The tracking states that it was delivered a day after it was dispatched, so I find this review to be inaccurate.
If there is anything we can help, do reach out,
Abraham
Great company - highly recommend
Saw the crockery in a restaurant and source it back to Kitchen way, really please with it. Customer service and delivery were excellent, I will be back to complete the set.
3 mai 2024
Good communication
1 mai 2024
Product is good delivery is terrible
Product is good, website is ok. Delivery……. Absolutely atrocious. £15 delivery for a rolling pin, to an address on the mainland. Could have been sent Royal Mail. Won’t ever be using their company again.
19 avril 2024
I haven’t received the product
I haven’t received the product. Or anything to say it’s even been dispatched but now you keep emailing me telling me I’ve got it and asking how happy I am
16 avril 2024
Beautiful dinner plates
Such a treat to receive these dinner plates and we will really enjoy using them. Stylish and shimmery. Packaged securely and very quick delivery.
1 avril 2024
Réponse de Kitchway
Hi Diana,
Thanks very much for taking the time to leave us a review; it's very much appreciated.
I am glad to hear that you enjoy and love the plates,
I look forward to serving you again,
Abraham & Team
Réponse de Kitchway
Hi Sarah,
Thanks very much for taking the time to leave us a review; it's very much appreciated.
I look forward to serving you again,
Abraham & Team
Excellent service and product
I needed some 25mm dinner plates to fit the dishwasher and this company were able to supply them.
There was a wait for stock to arrive but we were communicating. Once the stock arrived I received the plates in three days.
Very p!eased with the service.
11 avril 2024
Avis spontané
Réponse de Kitchway
Hi Jackie,
Thanks very much for your detailed and kind review. Communion is at the core of what we do.
I look forward to serving you again,
Abraham & Team
Great company to deal with
Easy company to deal with and they offered fast delivery and good customer service
10 avril 2024
Avis spontané
Réponse de Kitchway
Hi Nicola,
Thanks very much for taking the time to leave us a detailed review; it's very much appreciated.
I look forward to serving you again,
Abraham & Team
keep you hanging
I placed an order on the 1st April at 2:39am and says next day delivery, but guess what, I have not received it yet. Although trying to contact them through every channel (email, calling their number, messaging them on shop app) nothing.
I’m still in the middle of the problem, let’s hope they answer and I’ll update you
1 avril 2024
Avis spontané
Réponse de Kitchway
Hi Mo,
Thanks for taking the time to leave a review. Upon checking, I can't see any order for the name of Mo Ismail, but I can see that we have responded to all enquiries through chat and email. We had an issue with our line earlier today.
I would happily look into this if you could get back to me with some info.
Kind regards
Ab
Réponse de Kitchway
Hi Denise,
Thank you very much for your 5-star review. We are glad to hear that you love the cups and the saucers. We appreciate it and look forward to serving you again.
Kind regards
Abraham & Team
Réponse de Kitchway
Hi Gary,
Thank you very much for your 5-star review. We are glad to hear that you love the bowls. We appreciate it and look forward to serving you again.
Kind regards
Abraham & Team
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