Kite Flooring Avis 

106
TrustScore 5 sur 5

4,9

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Noté 5 sur 5 étoiles

We ordered a chevron floor from Kite flooring. A personable, no nonsense and honest sales front end, combined with superb fitters and great oversight. We could not recommend Ed and his team highly eno... Voir plus

Noté 5 sur 5 étoiles

We bought an apartment in London. Since we are in Hong Kong, we wholly relied on Mr Ed Grant of Kite Flooring. Ed's explanation of different kinds of options was very clear and he has had regular upda... Voir plus

Noté 5 sur 5 étoiles

Couldn’t recommend the team at Kite Flooring enough — both as a homeowner and as an architect. We were refurbishing our home and looked everywhere for a flooring supplier who could match the spec... Voir plus

Noté 5 sur 5 étoiles

Very very happy with Kite Flooring. When doing research Ed took his time explaining to me all the aspects of different wood floorings etc. I then found ther website very useful with lots of informati... Voir plus

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4,9

Excellent

TrustScore 5 sur 5

106 avis

5 étoiles
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1 étoile

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4,9

Tous les avis

(106)

19 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Beautiful floors by really great people

We were absolutely delighted with the quality of the service and product at Kite flooring. Ed and Andy were both so conscientious in their work and offered really valuable advice. They were very understanding and accommodating despite the construction delays we experienced on our project. The installation was very smooth and delivered on time. The final product is absolutely stunning and our Kite floor is definitely a key feature in our home that we love. They were always helpful, even after the project was completed and we needed advice on maintenance. We couldn’t recommend Kite flooring enough. Thank you again for your beautiful work, delivered by really great people.

11 avril 2022
Avis spontané
Noté 5 sur 5 étoiles

Beautiful floors, so professionally and quickly fitted

Wonderful service. Floors look great. I have had two floors fitted, an light oak (the Newington) in my art studio, and more expensive dark oak with beautiful texture in my bedroom. I was amazed at how easy it was to choose the floor with the samples that Ed brought to the house. They were all spot on in terms of what I had briefed him about. The other incredible thing was how efficient the fitters were. They fitted out two whole rooms - a large bedroom with dressing room, plus a large studio room in a day. They arrived at 7am and left at about 9.30 at night - and hardly stopped for a break! Everyone says the finished product is beautiful and I am recommending Kite to all my friends.
Thank you!

19 août 2022
Avis spontané
Noté 5 sur 5 étoiles

Newington - Daniel Rustic

Kite recently supplied all of the floors and clad the stairs for our split level town house, there was a lot to cover!

We chose to have our carpenters to fit the floor as it would be easier and more flexible as we moved through the house renovations.

Not only were we super please with the flooring but the carpenters were very impressed with the quality.

Kite were really responsive when we needed additional items and also when we perhaps a little over zealous with our measuring and had a little too much.

Overall great flooring and great company

Thank you Kite

26 septembre 2022
Avis spontané
Noté 1 sur 5 étoiles

A Regrettable Experience

Kite was fairly proactive about the project to install a new flooring in my bedrooms, and the conversations with Andy and Ed gave us confidence that we were in good hands with respect to installing herringbone which we were incredibly excited about.

On the day of the installation I was told that the herringbone could not be installed, despite holding multiple site visits. All the material was left at home, bedrooms cleared only for us to be informed that the flooring we’ve wanted all along cannot be done.

This was then followed by the ordering of incorrect skirting causing further inconvenience, with the fitter even missing parts of the home. After months of ordeal, this project has now been completed with a floor which wasn’t what we initially wanted. All in all this has been an appalling experience, and even though Kite did make arrangements to cover up, I’d expect much better from a floor ‘expert’. Would caution anyone looking to install a flooring with Kite.

15 août 2022
Avis spontané
Logo de Kite Flooring

Réponse de Kite Flooring

Varun, I did reach out, but you have decided not to respond and that’s completely fine. Your review was a surprise to me given you made no reference to being unhappy on our final phone call.

Like any business, we are by no means perfect, so we’ll learn lessons. It’s also great other customers can read this review, along with our response; it highlights the challenges faced during restoration projects (people don’t read terms and conditions, but they read reviews!!!).

We are gutted you guys didn’t get the floor you originally wanted, however, your review leaves out a number of the contextual factors, making it grossly unfair. Whilst your flat is a basement, during the surveys there were no signs of moisture. It’s worth noting the property was inspected by both myself and our Head Fitter, an accredited Master Fitter from the National Institute of Carpet and Floor fitters. We did notice a very narrow, flat strip running up against the skirting around the entire perimeter of the property, but thought nothing of it.

When we started preparation work we discovered this strip concealed damp (we actually think the strip may have been deliberately used for this purpose). Damp and floors really suck, and it sets off a chain of events that is rubbish. As a business, we cannot accept the liability for a glue down floor with moisture in the subfloor. Unless customers are willing to accept liability, we have to change strategy. This means a plank floor on a damp proof underlay, not herringbone. It’s rubbish.

We immediately offered you a full refund, but you agreed on an alternative strategy. You then approved this new floor, saying “it looks really good. Excited about the installation so let's proceed with the plank flooring tomorrow”. Our fitters then fitted the new floor in 3 days, meaning the process lasted 5 days.

Unfortunately, one thing that was not arranged was the skirting. Our fitter provided measurements that were 2cm too short. Long story short, your skirting was not fitted until the end of August. On the final fitting, we missed the skirting in the clothes cupboards around 2m in length, so returned two weeks later to complete this. We had a phone call on Friday 23rd September, during which you confirmed all the work had been completed, around 6 weeks after the start date.

So, in summary,

-Yes, it’s true we told you on the day of installation we couldn’t fit a Herringbone floor, and that sucked. That product was then removed the same day, and replaced by a plank floor you approved. You have no issues with how this new floor was fitted.
-Our fitter did specify the wrong skirting, but we then bent over backwards to fix this. 9/10 lengths of incorrect skirting were briefly left in your property, but, at your request, our operations manager collected them, and we stored them in our showroom. We ensured that you were in no way out of pocket from this mistake.
-Your new flooring was fitted within 5 days. You then had to use your bedrooms without skirting for two weeks. Unfortunately, your clothes cupboard had to wait a further 3 weeks for its skirting, as we struggled with availability for our carpenter. In total the entire project, from start to finish, took 6 weeks (it was not “months of ordeal”).
-You’ve shared some pictures of your skirting in your clothes cupboard. I explained on our final phone call why the skirting had to be fitted like this and you agreed. Any carpenter will tell you that fitting skirting in an old property is an absolute nightmare; the walls and floor aren’t straight. It’s even harder in small spaces and round corners. This is where a decorator comes in to work their magic. For all our potential customers, if we cannot fit skirting that is taller than the previous skirting (and there are a couple of reasons), this is how it will look!

We know how renovations push everyone to the limit, and sometimes things don’t go as planned, so we wish you and your family the best in your new home.

Noté 5 sur 5 étoiles

Great company Highly Recommend

So happy with our Natural Oak Herringbone floor from the Kent Range. it's absolutely stunning and gets compliments from everyone. I would highly recommend Kite Flooring as a Company. Love how they handle both the Flooring as well as the installation all together so its easy. All super quick too, they were able to slot us in the following week after payment. The 2 installers were very polite clean and tidy and provided alot of helpful insight so our floor was laid the best way for the room. The only feedback i would say for going forward is 1) originally the sales guy said it would be one day of work for our small room but it ended up being 2, so we were charged for that so overall ended up quite expensive, it would have been good to have that information up front. Snd 2) good to let ypu know upfront if you are going for the option of taking the skirting boards off and replaced, they will need to take the radiator off as well, but they dont put it back on - so be prepared for this as well 😉 Other than those points, the floor is stunning which will provide the 'ooh' factor for years to come

25 août 2022
Avis spontané
Logo de Kite Flooring

Réponse de Kite Flooring

Hi Emily, we're really happy you love your floor. Thank you also for the feedback. It's really hard to make the numbers work for flooring businesses in small areas. Most of the experienced fitters we work with, either won't accept them, or will ask us to guarantee a minimum day rate. With your project, we should have always quoted based on two days work; with removal and refit of skirting, it was always likely to push into a second day. In terms of the radiator, we have had this situation a couple of times recently, and it is now included in our pre-installation survey check list, so will be clearly explained by our surveyors. As a general rule, our floor fitters try not to get involved in plumbing work, but we also know, unless we explain it, it can come as a surprise at the end of a project. Anyway, thank you for the review, and so glad you are happy with the finished floor. Best wishes Ed

Noté 5 sur 5 étoiles

Great experience - I would 100% recommend

The Kite Flooring team was great from start to finish. Always available via email and phone, they helped us with recommendations and guided us through the whole process. I would definitely work with them again in the future.

25 mai 2022
Avis spontané
Noté 5 sur 5 étoiles

Excellent experience

Excellent experience. There were cheaper options out there but decided to go for kite and it was worth every penny in terms of service, communication, timeliness and more than anything else quality of the wood and the finish. Think no further and go with Kite!

18 mai 2022
Avis spontané
Noté 5 sur 5 étoiles

Ed at Kite flooring was very helpful…

Ed at Kite flooring was very helpful and offered a bespoke service, which meant I was able to find exactly the colour and finish I wanted. I would always recommend kite flooring for beautiful results and excellent service.

13 mai 2022
Avis spontané
Noté 5 sur 5 étoiles

Brilliant & quick service

Brilliant & quick service. I only had a couple of weeks to choose and implement the floor in my new apartment and Kite Flooring team made it possible. Highly recommend to choose them! Great quality material and impeccable service.

6 mai 2022
Avis spontané
Noté 5 sur 5 étoiles

The service has been very good from…

The service has been very good from start to finish, they came and measured the space and brought samples so i could see how the flooring looked in the light. Customer services were also so communicative and quick to respond. They also stored the flooring for me for until i was ready. It was a really great experience and the flooring is beautiful.

4 mai 2022
Avis spontané
Noté 5 sur 5 étoiles

Stunning Parquet!!!

Kite Flooring installed a light Oak Parquet in our living room, dining room and hallway and it's not only stunning but super hard wearing which was a big factor with kids, bikes and a dog... The whole process from the quoting and choosing the right floor/finish to the installation was seamless and easy. The fitting team were excellent, arrived and finished when they said they would and really seemed to care about not only doing a great job but also doing it in a clean, neat and tidy way. As expected with a period property some things came up when it was time to install, any issues were dealt with in a super constructive way. Would highly recommend.

19 avril 2022
Avis spontané
Noté 5 sur 5 étoiles

Absolutely in love with our floors

Absolutely in love with our new floors! Thank you Kite and especially Ed. They transformed our home. Professional, tidy, friendly, absolute experts in what they do and also such lovely team. Our house was a bit of a challenge being old Victorian house with uneven floors and walls, our original floor boards were in really bad condition. However, this didn’t stop Kite team - they found solutions for us. Our floors are just stunning. Can’t wait to use them again when we do kitchen and loft extensions.

5 avril 2022
Avis spontané
Noté 5 sur 5 étoiles

Excellent service and products

KITE have supplied flooring on a number of jobs I have worked on. They are so helpful, quick to respond to enquiries and always attentive should any issues arise. Their product range is excellent and they have access to top quality suppliers in Belgium and across the world, but without the hefty price tag some other branded retailers have. I have some very happy clients thanks to them! I cannot recommend Ed and the team enough. Oh, they do carpets too!

26 janvier 2022
Avis spontané
Noté 5 sur 5 étoiles

Extremely happy with our experience and…

Extremely happy with our experience and the end product.

We worked with Ed to find the right floor for us. Extremely knowledgeable about flooring which gave us the confidence we need to make the right decision. They worked quickly to install the floor, and the fitters were terrific.

I would use Kite again!

Thanks, Guys

25 janvier 2022
Avis spontané
Noté 5 sur 5 étoiles

Kite Flooring for the best engineered flooring in London

To begin with, I tried 20+ flooring stores independent and nationwide chains. I didn't come across anyone with a product knowledge similar to Ed of Kite Flooring. His passion for his product is what drove me to buy the flooring from Kite Flooring. Independent operation and customer focus is of primary importance to Ed and his colleagues. From the time I ordered the flooring to the time it got delivered Ed kept me informed of what is going to happen and when it is going to happen.

I think Ed is one of those rare entrepreneurs who visualises the customers needs and works in delivering on those. I would definitely recommend Kite flooring for any project, their quality and standard is amazing.

6 décembre 2021
Avis spontané
Noté 5 sur 5 étoiles

Kite is absolutely fantastic

Kite is absolutely fantastic. They're super easy to communicate with, managed to move things around to help me make my move-in date. They did a great job sanding my floor that lightened up the whole space. The herringbone floor they supplied is top quality and look amazing in my bedrooms. 100% recommend

2 novembre 2021
Avis spontané
Noté 5 sur 5 étoiles

Fantastic experience with Kite

Fantastic experience with Kite. We had a visit pre-decision when samples were brought to the house so we could see them in the room - and they gave excellent advice about the best choices for us (without imposing on our decision making process). We are SO happy with the floor - it looks amazing and the quality is off the charts. Fitting was really efficient too.

22 septembre 2021
Avis spontané
Noté 5 sur 5 étoiles

Fabulous flooring

I don't normally review products but I have to here as we are completely thrilled with the flooring we have just put down. The Kite team were very helpful and efficient as was there after sales support. We've had engineered flooring before but Kite's product is in a class of their own - Fabulous, thank you so much.

1 septembre 2021
Avis spontané
Noté 5 sur 5 étoiles

Excellent service and product

Excellent service from choosing and ordering through to a fast delivery. Hampton smoked oiled perfect choice for my study. Great experience all round. Definitely recommend.

28 août 2021
Avis spontané

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