Cannot fault the service or help given. Had a few difficulties in placing order so rang customer services and it was all sorted in minutes, order placed and order delivered in super quick time! This i... Voir plus
L'entreprise a répondu
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Cannot fault the service or help given. Had a few difficulties in placing order so rang customer services and it was all sorted in minutes, order placed and order delivered in super quick time! This i... Voir plus
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Ordered the Rough Rider folding Chefs knife on the Thursday evening and it arrived on the Sunday morning. It’s a great value knife for a very reasonable price and would recommend it to anyone consider... Voir plus
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Great service and even though I got the address wrong by missing out my house number. They rectified my mistake by emailing me to ask. It then took a couple of days to arrive. Well chuffed and my gf l... Voir plus
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The order is a present so I can`t comment on the product, but it looks fine. My issue is with age verification. I am 82 years old and don`t do photo ID etc. as I don`t know how. I phoned and spoke to... Voir plus
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We specialise in the sale of quality kitchen knives and outdoor cookery tools. We also sell related equipment. Excellent products at great prices. Across our full range - if we sell it, you can depend on it being of top quality. We too shop online, so we understand the importance of a reliable supplier. We are that reliable supplier - we are real people, who want you to have a no-problem shopping experience at Kotura.uk We are based in a real office near Cardiff, South Wales, with our stock on the shelf in our warehouse, ready to go. We ship our products using either Royal Mail, DPD or UPS, which ensures that they'll get to you swiftly. If you have any queries about our range of products, give us a call, or send us an email. We're here on the phone 029 2167 1423 Monday - Friday 0900 - 1730 Our email support (support@kotura.uk) is always available - you'll get a speedy answer during office hours, or the next working morning if you mail us in the evening or weekend. Reliable shopping at kotura.uk
Unit C, Atlantic Gate, CF63 3RF, BARRY , Royaume-Uni
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A répondu à 100 % de ses avis négatifs
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the picture made the knife look black NOT green, I thought I was buying a black one

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Good quality, very good quality, well packaged, quick dispatch and fast delivery!

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Ontario folding knife. Previously bought the folding bread knife for our motorhome as standard bread knifes are too long for the cutlery tray.
Made in China but have to say both knifes excellent quality and sharp

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Very fast dispatch of purchase - was sent within few hours. Goods as described.

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The company did everything to supply my ordered goods, but delivers (UPS, DPD) unfortunately working like amateurs and lied me many times. I am very happy with my order. I warmly recommend the Kotura Company.

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A quality item from a reliable seller, quickly and safely dispatched no fuss, a pleasure to do business. Thank you.

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Outstanding service and a great product at a sensible price with delivery the very next day.

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Good quality knives and a very reasonable price for the starter kit

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The order is a present so I can`t comment on the product, but it looks fine. My issue is with age verification. I am 82 years old and don`t do photo ID etc. as I don`t know how. I phoned and spoke to someone on the order and we agreed I would cancel and refund. However, you then e-mailed me to say my purchase was out for delivery and ID was done when this occurred. I could find no way to contact you by phone and was left hanging. Even after delivery I was still being e-mailed asking for ID. Suggest you have a customer contact!

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The Victorinox chefs knife arrived promptly and the price was competitive, however, as the item was a gift for someone, I've was very disappointed that it arrived with the Victorinox packaging split and damaged.

Réponse de Kotura
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