Cannot fault the service or help given. Had a few difficulties in placing order so rang customer services and it was all sorted in minutes, order placed and order delivered in super quick time! This i... Voir plus
L'entreprise a répondu
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Ordered the Rough Rider folding Chefs knife on the Thursday evening and it arrived on the Sunday morning. It’s a great value knife for a very reasonable price and would recommend it to anyone consider... Voir plus
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Great service and even though I got the address wrong by missing out my house number. They rectified my mistake by emailing me to ask. It then took a couple of days to arrive. Well chuffed and my gf l... Voir plus
L'entreprise a répondu
The order is a present so I can`t comment on the product, but it looks fine. My issue is with age verification. I am 82 years old and don`t do photo ID etc. as I don`t know how. I phoned and spoke to... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We specialise in the sale of quality kitchen knives and outdoor cookery tools. We also sell related equipment. Excellent products at great prices. Across our full range - if we sell it, you can depend on it being of top quality. We too shop online, so we understand the importance of a reliable supplier. We are that reliable supplier - we are real people, who want you to have a no-problem shopping experience at Kotura.uk We are based in a real office near Cardiff, South Wales, with our stock on the shelf in our warehouse, ready to go. We ship our products using either Royal Mail, DPD or UPS, which ensures that they'll get to you swiftly. If you have any queries about our range of products, give us a call, or send us an email. We're here on the phone 029 2167 1423 Monday - Friday 0900 - 1730 Our email support (support@kotura.uk) is always available - you'll get a speedy answer during office hours, or the next working morning if you mail us in the evening or weekend. Reliable shopping at kotura.uk
Coordonnées de contact
Unit C, Atlantic Gate, CF63 3RF, BARRY , Royaume-Uni
- 029 2167 1423
- mark.richmond@kotura.uk
- kotura.uk
4,0
Bien
66 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Would give 0 if possible
Would give 0 if possible. Order 496, order was placed almost 10 days ago. Was not provided a tracking number. I have no clue if this product is on the way or not
9 janvier 2023
Réponse de Kotura
We’re very concerned to read this review. Please can you let us know the nature of your problem and we will aim to assist.
Thanks for the updated information. You should have received a tracking update on the day of despatch so something seems to have gone wrong, we’ll come back to you with a reference and find out where your consignment is. Apologies for this aggravation.
Update 24/01 We continue to monitor this shipment. Unfortunately it has been caught in the disruption caused by the recent cyber attack on the Royal Mail. Deliveries are starting to ship this week from them.
Réponse de Kotura
Thanks for the great review! We really appreciate it. Thank you :)
Super simple
An easy website to navigate and seamless checkout coupled with excellent communications regarding the delivery meant this is certainly a site I would be more than happy to recommend. Many thanks.
21 décembre 2022
Réponse de Kotura
Thank you for your great review! Thank you for shopping with us at Kotura :)
Réponse de Kotura
Thank you for your review. We work hard to find the very best knives for indoor and outdoor kitchens. Enjoy it :)
Delivered at exact time stated
Delivered at exact time stated. Very friendly and polite service.
29 novembre 2022
Réponse de Kotura
Hi Catherine, thank you very much for your review. We really appreciate it :)
Great quality product and fast delivery
Great quality product and very fast delivery.
18 novembre 2022
Réponse de Kotura
Thanks for your great review! Hope to see you again. Kotura :)
Still waiting for order to be completed.
Ordered 2 items, one of which I received very quickly. The 2nd is on back order.
After receiving the 1st item, I had an email stating that my item has been shipped.
This was not the case, as I contacted customer services.
Still waiting.
5 octobre 2022
Réponse de Kotura
Afternoon, firstly apologies for the delay in the second part of the order. It is with DPD for delivery this afternoon (sent 18th). I have mailed you directly with more information and hope this helps. Thanks Kotura
Gorgeous quality
Gorgeous quality, chef knife Samura, it was a gift to our father, who loves to cook. Thanks!
20 septembre 2022
Réponse de Kotura
We're really thrilled to hear your review and gld your father enjoyed his gift. Thanks for shopping with us! We hope to see you again in the future :)
Efficient service
Unfortunately the mug I ordered was unsuitable for my wife, but the order, dispatch, and return were handled quickly and efficiently.
3 août 2022
Réponse de Kotura
Thanks for the review. Sorry the mug wasn’t suitable, but glad you found out Returns process straightforward. Thanks for shopping with us.
Réponse de Kotura
Thank you for leaving us a review. We're really pleased that the gift went down well!
Fab Dutch oven and quick postage!
8 août 2022
Réponse de Kotura
Really pleased that you like it and thanks for shopping with us. We hope to see you again. Thank you.
Excellent professional service
Excellent professional service, quick delivery and quality product to boot
4 août 2022
Réponse de Kotura
Many thanks for your kind review and for shopping with us. We hope to see you again in the future.
Réponse de Kotura
Very kind. Many thanks for your review.
Réponse de Kotura
Thanks for your five star review. Hope to see you again in the future.
Great knives
Lovely knives , they offer evething for somone thst is looking for to achive exellence.
20 juin 2022
Réponse de Kotura
Thanks for your very kind review and we hope you get a lot from using our products!
Réponse de Kotura
No problem and many thanks for your order. We hope to see you again!
Next day delivery even on a Saturday
Next day delivery even on a Saturday - fast, simple, no fuss. Perfect
17 juin 2022
Réponse de Kotura
Thank you so much for your review! We do try :)
Réponse de Kotura
Many thanks for your order and we look forward to seeing you again!
Excellent customer service
Excellent customer service, quick delivery, would use again and recommend.
3 mai 2022
Réponse de Kotura
Thank you for taking the time to leave a review and for your custom. It's much appreciated :)
Fast service from Kotura
Fast service from Kotura. Excellent product at the cheapest price I could find online.
24 janvier 2022
Réponse de Kotura
Thanks so much for your review! It is much appreciated and we look forward to welcoming you back to our store in the future.
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