Kugan Indian online grocery is the best one in UK for quality and better prices than any other online grocery. I recommended it to all my friends and family. Particularly, their customer service and r... Voir plus
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Lisez les avis des autres
Brilliant experience and relieved to find an online store for desi groceries as where I live there is nothing! They stock my favorite brand of rice which is even difficult to get in London so thank yo... Voir plus
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Appalling courier service (APC) took 3 days to deliver despite being given a 2 hour window which kept going backwards until 6pm for 2 days on the trot. They were clearly running out of time to delive... Voir plus
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Wide selections of items to choose from. User friendly to order online. Prompt customer service responses. I have placed orders 3 times and find it very comfortable. They were all completed with nex... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Welcome to Kugans online supermarket! We are an international online supermarket, with a variety of diverse products ranging across Sri Lankan, Indian, Pakistani, Bangladeshi, and European cuisines. With an extensive range in products, at competitive prices, Kugans are your one stop shop for all of your Asian grocery needs. We offer free next day delivery across the UK for orders placed by 12pm Mon-Thu and over £49
Coordonnées de contact
273 - 275 Ilford Lane, IG1 2SD, Ilford, Royaume-Uni
- 020 4529 0800
- hello@kugans.com
- kugans.com
4,4
Excellent
446 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse : Kugans
Dear valued customer Azharuddin✨
Thank you so much for your amazing review😊
We're thrilled to hear that you had an excellent experience with our service! 🌟
Your recommendation means the world to us 💫
Thanks & Regards,
Kugans Team 🙏
Kugans sold us rubbish stuff
After placing a large order I was contacted to say items not available so was given smaller quantities instead. Two boxes of tamarind had been opened and resealed. The tamarind instead was clearly old, dry and out of date. Absolutely shoddy. We binned them and would never buy from this shop again! NOT RECOMMENDED
6 août 2024
Avis spontané
Réponse : Kugans
Dear valued customer Marple✨
We’re deeply sorry to hear about your experience and sincerely apologize for the inconvenience caused😔
We take all feedback seriously and will work to address this issue to ensure it doesn’t happen again 💬
Your satisfaction is very important to us 🙏
Thanks & Regards,
Kugans Team 🙏💫
Good staff guys..
1 août 2024
Réponse : Kugans
Dear valued customer Elilventhan✨
Thank you for your kind review😊
We're glad to hear you had a positive experience with our staff🌟
Your feedback means a lot to us. 📈
Thanks & Regards,
Kugans Team 🙏
I am not happy about delivery my cans…
I am not happy about delivery my cans 20 of 15 cans damaged I received after many times email they replaced 12 and sent me wrong item they said we can refund you but didn’t two times i online order but not happy.
2 juillet 2024
Réponse : Kugans
Dear valued customer Kauser✨
We sincerely apologize for the issues you faced with your delivery and the damaged items😔📦
We completely understand your frustration, and your feedback is important to us! 💬⚡
Thank you for bringing this to our attention, and we truly appreciate your patience as we work to improve our service🌟
Thanks & Regards,
Kugans Team 🙏
Only received 10 out of 12 and no…
Only received 10 out of 12 and no communication from seller, then only replied to me after sending 7 emails and they only replied then because I had put a claim in with my bank to get my money back
9 juillet 2024
Réponse : Kugans
Dear valued customer Jacqueline✨
We sincerely apologize for the inconvenience and frustration caused by this issue😔📦
We understand how important clear communication is, and we’re sorry for the delay in responding to your emails💬
We truly appreciate your patience, and we will review this matter to improve our processes moving forward🌟
Thanks & Regards,
Kugans Team 🙏
Took over one month to arrive
Took over one month to arrive
No response accurate
No phone response or answer
8 juillet 2024
Réponse : Kugans
Dear valued customer Sujith ✨
We sincerely apologize for the delays and lack of communication you experienced😔📦
We understand how frustrating this must have been and truly appreciate your feedback💬
Your concerns will help us improve our service moving forward. 🌟
Thanks & Regards,
Kugans Team 🙏
Réponse : Kugans
Dear valued customer Asha ✨
Thank you for your wonderful review😊
We’re thrilled to hear that you found our staff friendly and helpful, and that your issues were resolved promptly🌟💼
Thanks & Regards,
Kugans Team 🙏
I am very disappointed with the order…
I am very disappointed with the order which I made last. Still i haven’t got my few things . Ordered date 31-May. Today 13th of June. Hopefully this is my last order , I am not recommending to anyone
3 juin 2024
Réponse : Kugans
Dear valued customer Sivaranjini ✨
We are truly sorry to hear about your disappointing experience😔📦💭
Delays and missing items are not acceptable, and we deeply regret the inconvenience caused⚡
Your feedback is crucial to us 💬🌟, and we will review this situation 📈 to ensure better service moving forward✨
Thanks & Regards,
Kugans Team 🙏
Great service and beyond
7 juin 2024
Réponse : Kugans
Dear valued customer Miguel ✨🌟
Thank you for your kind review😊
We’re thrilled to hear that you found our service great and beyond expectations📦
Thanks & Regards,
Kugans Team 🙏
Did not receive delivery and did not…
Did not receive delivery and did not receive refund!!!! Will never shop again- there are much more reliable online shopping. This one is fraud.
3 juin 2024
Réponse : Kugans
Dear valued customer Tanju ✨
We deeply regret to hear about your experience😔📦
Your feedback is extremely important to us, and we sincerely apologize for any inconvenience caused💬
We are committed to reviewing this matter thoroughly and working to address your concerns⚡
Thanks & Regards,
Kugans Team 🙏
£30 of items not arrived no response
£30 goods from order not received. Contacted several times over 5 days and no response at all.
1 juin 2024
Avis spontané
Réponse : Kugans
Dear valued customer Nu ✨,
We are truly sorry to hear about the missing items and the lack of response you’ve experienced😔📦
Your feedback is important to us, and we apologize for any inconvenience caused💬
Thanks & Regards,
Kugans Team 🙏
One star because I can't give no stars
One star because I can't give no stars! Ordered a single item in bulk (worth around £20) about two and half weeks ago. Received an email a couple of days later saying that I had been refunded around £3 so I assumed the couldn't fulfill the full order. The rest of the products never arrived. Have now emailed the company four times asking about this and all have been ignored! Terrible service! Its order #16977 on the off chance anyone from Kugans reads this and wants to do something about it.
6 juin 2024
Avis spontané
Réponse : Kugans
Dear valued customer Caesar ✨
We are deeply sorry to hear about your experience😔📦
We understand your frustration and sincerely apologize for the lack of communication💬
Your feedback is important, and we appreciate you bringing this matter to our attention.
Thanks & Regards,
Kugans Team 🙏
Even 1 star is little too much for…
Even 1 star is little too much for kurgans. I have had really bad experience every single time I ordered. Big liers and loosers. I have given up on these people. Please be very careful and vigilant if you are ordering anything online.
3 juin 2024
Réponse : Kugans
Dear valued customer Sheela ✨
We are truly sorry to hear about your negative experience📦
Your feedback is extremely important to us, and we deeply regret the frustration you’ve faced💬
We appreciate you taking the time to share your thoughts, and we will work hard to improve.
Thanks & Regards,
Kugans Team 🙏
Order delivery time was quick, but order was incorrect
Order delivery time was quick, however what I ordered and what I got were two different things. I have emailed for clarification but am still awaiting a reply.
30 mai 2024
Réponse : Kugans
Dear valued customer Dean ✨
We are truly sorry to hear about the mix-up with your order.😔📦
Your feedback is important to us, and we apologize for the inconvenience caused💬
We understand your frustration and appreciate you bringing this to our attention.
Thanks & Regards,
Kugans Team 🙏
Réponse : Kugans
Dear Customer,
Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.
Thanks & Regards,
Team Kugans
Not Satisfied
Delivery time was not updated and limited information about shipment status along with the fact that product received was broken
1 mai 2024
Réponse : Kugans
Dear Customer,
We are sorry about the inconvenience caused to you. Hope one of our customer service got in touch with you regarding this issue. In kugans we value the satisfaction of our customers. If you need any further assistance feel free to reach us at hello@kugans.com
Thanks & Regards,
Team Kugans
Réponse : Kugans
Dear Customer,
Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.
Thanks & Regards,
Team Kugans
Réponse : Kugans
Dear Customer,
Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.
Thanks & Regards,
Team Kugans
I already raised a complaint my fresh…
I already raised a complaint my fresh meat is more than 24 hours late all coldness gone
Blood started flowing from meat and leaking out of packaging
Delivery company error as delivery delayed
29 avril 2024
Réponse : Kugans
Dear Customer,
We are sorry about the inconvenience caused to you. Hope one of our customer service got in touch with you regarding this issue. In kugans we value the satisfaction of our customers. If you need any further assistance feel free to reach us at hello@kugans.com
Thanks & Regards,
Team Kugans
Réponse : Kugans
Dear Customer,
Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.
Thanks & Regards,
Team Kugans
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