Lavazza Avis 

I came here hoping this joke of a company cared about their online profile. However, the fact they don't even reply to all the criticism they get here, gives me zero hope that my review will have any impact. However, I have had 2 Desea machines, which have broke with the same fault. However, Lavazza use a loophole in theor warranty to tell me, well basically, tough luck. Avoid them

Lavazza do not know the meaning of Customer Service. After purchasing a machine that will only take certain pods, the Company we purchased from were unable t o supply. They advised to call Lavazza direct. What an absolute joke. 5 weeks in a row, constantly advised I would be called back, no calls ever received. To enable me to purchase the specific pods I need an account but again no one calls you back to set up an account. Frustrated the offered a free box and then advised they couldn't do that as I didn't have an account. I asked to speak to a Manager, advised it would be a 24-48hr wait and guess what - no one called back. Absolutely pathetic.

Absolutely pathetic customer service and a disgraceful company.

Purchased a Lavazza Desea and have had nothing but issues with it. The attached frother that goes onto the top of the cup is so flimsy and has broken so many times. Each time it breaks I am left without being able to use the machine.
Instead of supplying the frother with cups when you purchase a new cup, you have to call them for a replacement.
Lavazza has ignored my emails and phone calls, they have said they would call me back and I never receive a call back.
I have been left without a working coffee machine now for 5 months!
I continue to phone them and they tell me they will call me back but again, they never do. This is an absolute joke! I sincerely don't understand how this company operates treating customers like the way they do.

Bester Kaffee, schmeckt auch kalt und ist nicht bitter

There was a tear in one of the bags of coffee they sent and they won't replace it. ive contacted them 6 times now and they just ignore all my emails.

Nice coffee but very poor service and terrible customer care. Be careful with subscription,the machines provided don't last the length of the subscription contract which is extremely frustrating.

Now left with coffee pods plus more to arrive and a machine that doesn't work. Lavazza are not willing to replace the machine and demand a early departure payment to cancel the subscription.

My advice would be to avoid

If I could I would give them 0 stars! I buy large quantities of products that I resell, having a resale company. A bad experience first time, in the end it was resolved and I received the goods very late. Because everyone deserves a second chance, I said - let's try one more time. Now, the second time to my surprise, they sent the products just a few days after placing the order, but the products are almost expired, I will not be able to sell the products within the validity period. No one answers the phone, no one returns the call, they don't have an email address where they can be contacted, at Contact us form they have on their web page no one answers or they answer very late or not at all. I will probably open a dispute with my bank to get my money back. Don't waste your time and money with this company, you can order Italian coffee from other sources.

Customer Service is TERRIBLE! I have tried three emails and received no reply. If you call, you have to leave a voice mail. I've done that. No reply. I bought a subscription and based on the other reviews here, it seems like I'm going to experience some pain cancelling it. I don't care how good the coffee is. I will never buy it again if this is what the service is like. They clearly do not appreciate the business they have.

Cancel subscription months ago. Received charge on my account. Have tried for ten days to speak with someone. No one returns calls or emails. I am filing a claim with my credit card.

This company has seriously unethical billing practices. I had a charge show up late July that I questioned. They do not answer the phone, they do not return calls, and it takes them weeks to reply to emails. The response I did get was that they were charging me for a delivery from MONTHS ago that never got charged, only I have proof that they DID charge me. STAY AWAY and definitely DO NOT sign up for a subscription order!!

Really bad experience. Only reasons for two stars is that I did receive the product. I've been trying to cancel the Lavazza myway subscription several different ways and have been blatantly ignored and continue to be charged. When trying to cancel online, it tells me that I need to send a claim to customer service. When filling out the contact form, there is no response, for months. I then decided to send them an email by responding to one of my order confirmations (for lack of a better way) - no response. I tried to call them and only reached a voicemail. The voicemail was left unanswered. A couple of weeks later, I called again and finally got through to someone with very bad connection who didn't help me but just took my info and told me someone would contact me.. We will see how that goes. This experience has been so painful and I will switch coffee brands simply because this customer service is unethical.

Unethical company, avoid

Coffee that leaves a bad taste in your mouth.

Very soor taste not trying it out again can i give a 0

Just light-brown water without any taste.

And no wonder, as they actually do not work on a Nespresso machine, despite promises on the packing.
At best, it creates small cuts at the wrong location.

Whilst I normally like LavAzza, the "ESPRESSO DECISO ECO Compostable Technology" version is a huge disappointment!

Of course I have taken photos, but unfortunately can't show them here.

The taste, on a scale of 10? A 1-minus!

Only the average American who has never been in Europe would pay money for this.

Lavazza in the applegreen (Dublin - Santry) are super friendly.... welcomed with a smile and great service! I would give more stars if i could 😊😎😊😎

Best Italian coffee I have tasted within the country and perfect smell as well.