Lawsons (Whetstone) Ltd - Ascot Avis 

130
•
TrustScore 4.5 sur 5

4,6

Englemere Sawmill, London Road, Ascot, SL5 8DG Berkshire, GB

•

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I visited the ascot branch just before Christmas to source materials for my house renovation. I spoke to Wayne who showed me round and explained all the different options. He was very professional and... Voir plus

Noté 5 sur 5 étoiles

I have been using Lawsons ascot for many years and they have always been great. Since losing everything in a bungalow fire however they have been nothing short of outstanding. My insurance company ha... Voir plus

Noté 5 sur 5 étoiles

Excellent team. The office staff very knowledgeable and helpful and the yard team hard grafters ... Lawsons offers a great price and great customer service! Highly recommended and they don't mind t... Voir plus

Noté 5 sur 5 étoiles

Lawsons Ascot has in Elliott the best customer counter staff I have experienced in years. He is courteous, very polite and professional with a smile on his face. I buy all my materials from Lawsons As... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de bois
  2. aussi dans
  3. Magasin de materiaux de construction
  4. Magasin de matériel pour clôtures

Écrit par l'entreprise

Lawson and Son Timber Merchant was established in 1921 in North London, becoming Lawsons Whetstone Ltd in 1931. Here at Lawsons, we stock a huge range of premium and high quality fencing supplies, consisting of fence panels, fence posts, gravel boards, closeboard fencing, fencing accessories and much more. Being one of the largest timber and builder's merchant in London and the South East allows us to stock timber fencing in much larger volumes than smaller suppliers, meaning that you benefit from our range of fencing and timber products.

Family Values, Professional Service

Écrit par l'entreprise

Lawsons is a family-owned company, established in 1921, and we pride ourselves on our customer service - whether you're a tradesman/builder or a novice DIY enthusiast.

Coordonnées de contact

  • Englemere Sawmill, London Road, Ascot, SL5 8DG, Berkshire, Royaume-Uni

  • 01344 885451

4,6

Excellent

TrustScore 4.5 sur 5

130 avis

5 étoiles
4 étoiles
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1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 87 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,6

Tous les avis

(130)

813 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

1 corner post and 2 fence posts damaged…

1 corner post and 2 fence posts damaged out of 5. When I asked for an exchange it took 3 days, they didn’t even take the damaged ones away.

I sourced them elsewhere in the end and an still trying to get my money back.

Don’t waste your time, go elsewhere!

21 juillet 2022
Logo de Lawsons (Whetstone) Ltd - Ascot

Réponse de Lawsons (Whetstone) Ltd - Ascot

Good afternoon Scott,

sorry to hear you are unhappy with the service received.

please email refunds@lawsons.co.uk and i will issue the refund right away.

Noté 1 sur 5 étoiles

At first the service was brilliant

At first the service was brilliant, ordered and delivered exactly when it was meant to be. But if you want a refund be prepared to send multiple emails and make multiple phone calls to keep getting told ‘we will look into it’ still 4 weeks later no money back.

Update….
Got a reply to say this would be sorted as a matter of urgency but again another week later and still no refund. Even after all the info was given as soon as I got there email.

21 juillet 2022
Logo de Lawsons (Whetstone) Ltd - Ascot

Réponse de Lawsons (Whetstone) Ltd - Ascot

Good afternoon,

apologies that there has been a delay on processing your refund.

please email refunds@lawsons.co.uk with the relevant information and we shall get this sorted as a matter of urgency for you.

Noté 1 sur 5 étoiles

I didn’t receive copy of the invoice…

I didn’t receive copy of the invoice previously I have to call time and time again before I get one

21 juillet 2022
Logo de Lawsons (Whetstone) Ltd - Ascot

Réponse de Lawsons (Whetstone) Ltd - Ascot

Good afternoon,

please email online@lawsons.co.uk with the order number and site address and we will get an invoice sent straight across for you.

Noté 5 sur 5 étoiles

My second online order so far

My second online order so far, most competitive price I could find. Good quality timber arrived when it was supposed to, driver was very helpful and friendly. Will definitely use Lawsons ( Ascot branch ) again.

14 juillet 2022
Noté 3 sur 5 étoiles

Late delivery with no communication

I ordered 50 softwood brown sleepers. I gave plenty of notice and requested a specific delivery date (Friday 1st July). I waited in ALL DAY... called them late afternoon to be told "someone should have called" as delivery could not be fulfilled. "They'll be delivered tomorrow". That was a Saturday morning and no use for the people I arranged to help me move them... did it on my own! Thanks Lawsons!

14 juillet 2022
Noté 5 sur 5 étoiles

True line fencing

Always a pleasure to deal with it's the only local supplier I use as they look after you and always willing to help reasonably priced and stock readily available for collection

15 juin 2022
Noté 5 sur 5 étoiles

Simply the Best

My order arrived not the best but after speaking to a man at Lawsons he sent me replacement wood . So happy well get all my building materials from Lawsons at Ascot in the future.

13 juin 2022
Logo de Lawsons (Whetstone) Ltd - Ascot

Réponse de Lawsons (Whetstone) Ltd - Ascot

Good morning Paul,

Firstly i apologise for the service you have received, Lawsons strive to ensure a quality service delivered every time.

Please email online@lawsons.co.uk and we shall work to rectify this issue with the quality of wood for you.

Noté 2 sur 5 étoiles

dont stick to the price quoted and…

dont stick to the price quoted and always late!!

8 juin 2022
Logo de Lawsons (Whetstone) Ltd - Ascot

Réponse de Lawsons (Whetstone) Ltd - Ascot

Good morning Mark,

If you have received a quotation valid within the timeframe (usually 7 days-14 days) then we should honour any price agreed.

I apologise that you are unhappy with the deliveries being late and at Lawsons we strive to ensure our deliveries are completed on time and in full.

Please get in touch regarding the price discrepancy and we will rectify this for you.

Noté 1 sur 5 étoiles

Rip off

I bought a bag of sand for £50, two days later i was charged £62 for the same bag. When I bought this up in the shop the staff were incredibly rude and didn’t offer a satisfactory reason for this. They also charge £9:50 for a bag of cement on account which is extortionate. Everything is very overpriced compared to other builders merchants and most of the staff appear to be on another planet. I will never use them again

8 juin 2022
Logo de Lawsons (Whetstone) Ltd - Ascot

Réponse de Lawsons (Whetstone) Ltd - Ascot

Good morning, apologies to hear you are dissatisfied with the service you have received.

I have sent you an email with an offer attached should you wish to use us again in the future.

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