The whole experience was great. The furniture is well made, easy to assemble, came in a timely fashion and a good value for the price. Only one item had a small issue and customer service was immediat... Voir plus
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Lisez les avis des autres
My order was shipped and delivered quickly. However my sofa delivery was delivered a couple of days after the rest of the order. Assembly went well, easy to follow instructions. Very well made furn... Voir plus
We purchased the ten-piece Layinsun Black / Beige 6" cushion wicker patio set and ordered an additional two small tables. The set is well built, comfortable, chairs swivel nicely, easy assembly, and t... Voir plus
The ordering process was straight forward, and delivery went smoothly. The furniture parts arrived undamaged. The process of putting the furniture together took longer than I expected and required som... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
LayinSun is dedicated to providing stylish, affordable furniture and exceptional customer service, catering to the needs of the modern consumer. We hope you love your LayinSun furniture as much as we loved creating them for you. As a custom furniture manufacturer, we work diligently to ensure that every purchase brings a positive experience.
Coordonnées de contact
Etats-Unis
- support@layinsun.com
- layinsun.com
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A répondu à 25 % de ses avis négatifs
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Pleasantly surprised on this set
Pleasantly surprised on this set! We got the 7 pc se, quality seems pretty decent so far! Nothing was damaged, nothing missing, it was pretty simple to assemble. The glider/swivel chairs are very comfortable and smooth turn. Glider part isn't smooth but overall super happy!! As far as wear, we've only had it for a week, so that remains to be seen. But so far we're loving it!
A piece was damaged in shipment
A piece was damaged in shipment. Your customer service was really great in working with us to get a replacement.
Thank you for offering a great product…
Thank you for offering a great product and a great price point, better than other leading sites. The delivery time was excellent. We are very satisfied with our purchase.
We love the product and the materials
We love the product and the materials.
Please provide us with information on how to register all our purchases for warranty coverage.
Lovely outdoor patio set
Lovely outdoor patio set! My son put together the furniture and I'd rate him at a high skill level for building items like this, and it still took him several hours. I gave the product 4 stars because he said several holes didn't line up properly which made it harder to put together. It took him several hours too because there are so many pieces. But I love the look and so far I'm happy with the purchase!
I didn’t receive my complete order
I didn’t receive my complete order. I have tried contacting the vendor and no response, extremely disappointed

Réponse de Layinsun
Disappointed they sent me wrong color
Disappointed they sent me wrong color. I ordered a black set, I received a gray one.
I purchased the LayinSun 10 Pieces…
I purchased the LayinSun 10 Pieces Outdoor Patio Furniture Set with Fire Pit Table, Rattan Wicker Sectional Swivel Rocker Chairs Sets from Amazon. I also, purchased ab extra Sofa for the set from your store. One side of the fire pit panel E. Has a big hole in middle. I wrote to you company but no response until now.
I have a picture but no where to send it
Easy to assemble, good quality.
Everything arrived intact. No damages. Nothing missing. Assembly was quick as each piece is very similar. Looks great!
The furniture we ordered seemed…to be slightly different from the picture, but we still liked it. Extreamly difficult to put together.
The furniture we ordered seemed slightly different from the picture, but we still liked the look. The screws were very difficult to work with and some of the holes were not welded to the furniture properly, which made the assembly very difficult. Once we got the furniture put together (which took a few days) it looks really nice and seems to be pretty sturdy. With the cost of the furniture, it should not have been so difficult to put together. I would have loved to have given more stars.
Everything was perfect except.. foreign exchange fee
Everything was perfect except I was not aware that billing will be done thru foreign country and ended up paying foreign exchange fee. I could use different credit card and avoid it.
Fast shipping
Fast shipping, customer service was exceptional, and the product looks better in person... I got the 11-piece patio furniture set. Carrie was great to work with...
No customer support
We love the sectional and the fireplace, however the starter on the fireplace did not work. I emailed CS in regards to a couple of cushions that were smashed and I still have never heard back. I am disappointed that the starter doesn't work and that CS never responded to my issue about the smashed cushions.
7/7/25: Received the email referenced in their response to my review. I appreciate the explanation and I know things can happen; I was looking forward to getting my concerns addressed and updating my 3* to a higher score once the issue had been resolved. I responded right away to their email response to my review and explained the issue that I am having w/ the fireplace starter not working, but several weeks later I have not received an email back about my concern. Originally they said they never received my 1st email, but when I responded directly to their email, the results has been the same....silence. It is a shame because we LOVE the set and we get compliments on it all the time, but the customer service follow up has not been a good experience and I am still left with a new fireplace that the starter doesn't work.

Réponse de Layinsun
Above and beyond pleased
We are above and beyond pleased with our new patio set! It looks exactly like the photos, was easy to assemble, and I feel was an excellent value for the product received. I would recommend LayinSun over and over. Shipping took a reasonable amount of time too.
Fats shipping!
Great Furniture. Fantastic Deal.
Ordering was straightforward and the product shipped and arrived quickly. The furniture was easy to assemble. The instructions were clear. All of the parts and pieces were marked. Everything fit together as it should! The furniture is comfortable and looks great!
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