Thanks to Gavin, my day well, Car dropped off early as needed so I could get on with my day. Brilliant attention to detail by Gavin who clearly understands how to treat a customer and totally upfront... Voir plus
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Lisez les avis des autres
Professional, personal, friendly service - my car was delivered by the excellent Ally today, who called en route to give me up to date times. Would highly recommend
L'entreprise a répondu
It took a few days for a suitable vehicle to be sourced, but all the communication with the agents on the phone to Alex who delivered the vehicle was excellent. Very profesional service.
L'entreprise a répondu
LCH have been exceptionally professional throughout the entire process from organising and delivering the loan car. Peter delivered the car on time and was fantastic! Very knowledgeable and friend... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Who are we? We are LCH – one of the most well-respected providers of luxury cars in the UK. What do we do? We deliver bespoke luxury hire, replacement and management services for chauffeur and private hire businesses, manufacturers, dealerships and insurance companies. Why choose us? Our approach is personal. We work with you to deliver a service that fulfils even your most specific requirements, so that you and your customers can enjoy the perfect luxury car experience at every step of the journey.
Coordonnées de contact
390 Centennial Park, Centennial Avenue, WD6 3TJ, Elstree, Royaume-Uni
- 03458901000
- info@lchltd.com
- lchltd.com
4,6
Excellent
865 avis
A répondu à 72 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse : LCH
Good morning,
Thank you for your feedback following on from your experience with us.
We are happy to have been able to help you and will be sure to share your kind feedback with Alex!
Kind regards,
LCH
Professional
Professional, personal, friendly service - my car was delivered by the excellent Ally today, who called en route to give me up to date times.
Would highly recommend
18 avril 2026
Avis spontané
Réponse : LCH
Good morning,
Thank you for your taking the time to leave us a review, after the recent delivery of your hire vehicle.
We are thrilled to have been able to help and thank you for your kind feedback for Ally - we will be sure to share with him and know he will be grateful for this, too!
Kind regards,
LCH
LCH have been exceptional
LCH have been exceptionally professional throughout the entire process from organising and delivering the loan car.
Peter delivered the car on time and was fantastic! Very knowledgeable and friendly.
Would highly recommend using LCH for all your luxury car needs.
18 avril 2026
Avis spontané
Réponse : LCH
Good morning,
Thank you for leaving us a review, following on from the delivery of your hire vehicle.
We pride ourselves on the service we deliver and I am delighted to see this was reflected in your experience with us! I will be sure to pass on your kind words to Peter - we also think he is fantastic and I know he will be grateful for the time you have taken to share your feedback.
Kind regards,
LCH
It took a few days for a suitable…
It took a few days for a suitable vehicle to be sourced, but all the communication with the agents on the phone to Alex who delivered the vehicle was excellent. Very profesional service.
17 avril 2026
Avis spontané
Réponse : LCH
Good morning,
Thank you for your feedback, following on from your recent hire with us.
We are sorry to hear of the delays with sourcing a suitable vehicle for you, however are grateful for your patience whilst this was undertaken and happy to see that all other aspects went as smoothly as possible! We will pass your feedback along to all involved, and if there is anything we can do to assist during your hire please let us know, we will be more than happy to help.
Kind regards,
LCH
Thanks to Gavin from LCH
Thanks to Gavin, my day well, Car dropped off early as needed so I could get on with my day. Brilliant attention to detail by Gavin who clearly understands how to treat a customer and totally upfront with the review of the car damage before handing over the keys.
Totally recommend LCH for their efficiency to keep me on the road while my vehicl was recovered to the garage
15 avril 2026
Avis spontané
Réponse : LCH
Good morning,
Thank you for taking the time to leave us a review, following on from the delivery of your hire vehicle.
We are so happy to see you had such a positive experience with LCH and specifically Gavin. We will pass on your kind words to him, which we know he will be grateful for.
Kind regards,
LCH
Just had a car delivered by Ally
Just had a car delivered by Ally (the second car in about 6 months) and I have to say his professionalism and attention to detail is impressive. He’s friendly and always kept me up to posted with clear communication and updates on his progress and then a really thorough hand over. Great guy and good service. Thank you.
31 mars 2026
Avis spontané
Réponse : LCH
Good afternoon,
Thank you for taking the time to leave a review, following on from your recent hire with us.
We will be passing along your lovely comments to Ally - we also think he is brilliant and I know he will be happy to have been able to assist you again.
Kind regards,
LCH
Car was delivered dirty and damaged
Car was delivered dirty and damaged, although the damage was noted on the handover form.
On collection I was advised that parts were missing for the vehicle, that weren’t shown or highlighted on handover. Advised that I would be required to pay for the replacement.
After taking this up with LCH, they advised that it was an administrative error and apologised.
Disappointing service from a ‘luxury’ car hire firm.
23 mars 2026
Avis spontané
Réponse : LCH
Good afternoon,
Thank you for taking the time to provide feedback following on from your recent experience with us, and I am sorry to see that this was not a positive one.
I understand that our Customer Service Team Leader contacted you at the time of your review, as you had raised a formal complaint with us at a similar time. This complaint has since been finalised with a formal response issued to you, and I hope that this provided clarity on the circumstances you have mentioned.
If there is anything that you would like to discuss, please do contact our Complaints team who will be happy to assist further.
Kind regards,
LCH
Réponse : LCH
Good afternoon,
Thank you for taking the time to leave a review.
We are delighted to hear that you had a great experience and found Peter so professional, I will be sure to pass along your kind feedback.
Kind regards,
LCH
Réponse : LCH
Good afternoon,
Thank you for taking the time to leave us a review following on from your recent hire.
I am happy to hear Gavin was so helpful, I will pass on your kind feedback to him.
Kind regards,
LCH
Réponse : LCH
Good afternoon,
Thank you for taking the time to leave us a review, following on from your recent hire.
We are pleased to see that you had a positive experience with us!
Kind regards,
LCH
Very High Standard of Service
Ally met me at Arnold Clark as I was dropping off my Polestar for diagnosis & repair. He not only arranged a time that suited me, but he called about 1hr before to confirm and ensure everything was good. The car arrived washed and fully valeted. Ally walked me around the car to point out any small scratches or stone chips and marked them down on his iPad, the car was in excellent condition, he also walked me throughout all the features functions of the car and answered any questions I had. He was very professional and helpful. He also charged car for me which got me going straight away. I have to say I felt very well looked after and was very pleased with the high standard that LCH operate too. They are definitely in the premium bracket for service and support. I would fully recommend this company based on the service I received 😊
20 février 2026
Avis spontané
Réponse : LCH
Good afternoon,
Thank you for taking the time to provide such lovely feedback, following on from your recent hire with us.
We pride ourselves on going the extra mile for our customers, so I am thrilled to see that this was reflected in your experience with Ally! We have passed on your comments to him which I know he will be delighted to read.
Kind regards,
LCH
Very efficient and friendly handover…
Very efficient and friendly handover from Peter. He took care to show me all the existing marks/damage to the car.
21 février 2026
Avis spontané
Réponse : LCH
Good afternoon,
Thank you for taking the time to leave us a review, following on from your hire with us.
We are happy to hear you had a positive experience with us, and will be sure to pass your kind comments onto Peter.
Kind regards,
LCH
Scammers beware
Scammers beware! I never give a bad review but these guys deserve it. Unbeknown to me, they wanted a Michelin tyre if you get a puncture. I was side of a Motorway, no spare, sent a picture to the national tyre people who brought and fitted the correct specification tyre - just not a Michelin. That new tyre cost me £300. So they gave me a car with tyre with 5500 miles on it & I returned them a car with tyre with 200 miles on it yet LCH have deducted my card £287 for a Michelin (they take card details at start of hire). Delivered the car in dark and rain then sent out Lt Colombo to inspect the car after a while. The guy was underneath the car and even checked the hazard triangle bag?! Then charge me another £167 for a scuffed hubcap?! They want you to give them a better conditioned car than what they delivered to you. Utter scammers.
19 février 2026
Avis spontané
Réponse : LCH
Good morning,
Thank you for the time to leave a review following on from your hire with us, and I am sorry to see that your experience has not been a positive one.
Our Complaints team have been in touch with you via email regarding the concerns that you have raised. If there is anything further that you would like to discuss, please contact them directly and they will be able to assist you.
Kind regards,
LCH
Great service from LCH
LCH responded quickly to get a replacement car when my Polestar required some work. Delivery prompt - service excellent. Handover by Ally was thorough and precessional. Good stuff!!
14 février 2026
Avis spontané
⭐ 1-Star Review – Licensed Carriage Hire Ltd (LCH)
I waited 2 hours, and then 15 minutes before the car was due to be delivered, I was told that LCH would not hire me a vehicle due to an alleged “outstanding court fine.”
This is car hire, not a finance agreement or a mortgage. I wasn’t buying a car, applying for credit, or taking on any financial product — just renting a vehicle.
If this was an eligibility issue, it should have been checked before keeping me waiting for over two hours and cancelling at the very last minute. Instead, I rearranged my day, waited in good faith, and was left without a car moments before delivery.
The lack of organisation, poor communication, and complete disregard for the customer’s time is unacceptable. A very frustrating and unprofessional experience.
I would not recommend this company.
9 février 2026
Avis spontané
Great customer experience
I had a significant problem with my Polestar and they organised for LCH to provide me with hire car whilst it was being fixed. The whole process was easy and Pete who dropped off the car was great. Would definitely recommend them if you need a hire car
24 janvier 2026
Avis spontané
Réponse : LCH
Good afternoon,
Thank you for taking the time to leave us a review, following on from your recent hire with us.
We are happy to hear that you had a great experience with us, and I will be sure to pass along your kind comments to Peter.
Kind regards,
LCH
The booking and subsequent delivery /…
The booking and subsequent delivery / handover of the vehicle was very easy and conduction in a professional manner. The handover was very thorough and informative. Highly recommended business.
13 janvier 2026
Avis spontané
Réponse : LCH
Good morning,
Thank you for taking the time to leave us a review, following on from your recent hire with us. We are happy to hear that you had a positive experience with us!
Kind regards,
LCH
Bullying people for money
I have a good friend who has had a very bad experience with this company and I know this company has provided a couple of friends with vehicles. They have been pressuring him for money and also they have stated that they still have his bank and card details and told him that they will be taking money without his consent from his account. I am in London and will be visiting this company to discuss this matter face to face. I would strongly suggest that you do not provide them with any personal details due to this situation. I have advised my friend to contact a solicitor and report this to the police as a fraudulent matter. They are nothing but bullies and they are trying to take money from hard working people. Scumbags. I am also going to report this matter to companies house and provide them with the emails that they are sending to my friend. I strongly encourage anyone to keep their distance from this company.
30 décembre 2025
Avis spontané
Réponse : LCH
Good evening,
Thank you for taking the time to leave us a review on behalf of your friend, and I am sorry to hear of their experience.
At LCH, we do not take the decision to raise charges lightly and these would only ever be raised in line with agreed terms and conditions, with our charges table outlined from the outset of the delivery.
With the information provided, I am unable to locate a specific booking to advise further. If your friend would like to discuss this in more detail, please ask him to contact our Customer Service team on 0345 890 1000.
Kind regards,
LCH
Failed to provide a replacement vehicle
I was contacted on Sunday and advised that a vehicle had been arranged and would be delivered to me on Monday at approximately midday.
Based on this confirmation, I made the necessary arrangements expecting the vehicle to arrive as scheduled. However, on Monday morning I received a further call informing me that the vehicle had been involved in an accident and was therefore no longer available.
I was then advised that no alternative vehicle could be offered and that my booking had been returned to BMW.
As a result of this late notice and lack of contingency planning, I was left completely without a vehicle, causing significant inconvenience and disruption. No suitable replacement or solution was provided, despite the short notice and the impact this situation has had on my commitments.
22 décembre 2025
Avis spontané
Réponse : LCH
Good evening,
Thank you for taking the time to provide us with feedback, following on from your recent experience with us. I am sorry to hear of the issues that occurred with your booking request.
When timeframes are provided, these are based on factors within our control (vehicle allocation, driver availability etc), however there can occasionally be situations entirely outside of our control.
I have taken a look into your booking and can see that the original vehicle allocated was scheduled for collection from its previous hire in the morning. Upon arrival, it was noted that there was accident damage which we had not been notified of, causing significant damage to the rear bumper of the vehicle and it was immediately taken off the road and into a BMW approved body shop for assessment and repair. Regrettably, due to booking volumes we initially did not have a suitable alternative to offer for the same day, however we would continue to source a suitable replacement after conversation with you.
We had offered a vehicle for delivery on the following day, which you declined due to the excess terms. We then offered an alternative which was eligible for the reduced excess option, however you had advised that your own vehicle was due to be ready for collection and therefore the hire was not required.
We do apologise for any inconvenience caused by this and we thank you for sharing feedback with us - We take all customer feedback seriously and will use your comments to help refine our communication and service delivery.
Kind regards,
LCH
5 Star service from Ally as always!
5 Star service from Ally as always!
10 décembre 2025
Avis spontané
Réponse : LCH
Good evening,
Thank you for taking the time to leave us a review, following on from the delivery of your hire vehicle.
I am delighted to hear that Ally was able to assist you - we think he is great too, so I will be sure to pass along your kind comments.
Kind regards,
LCH
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