Thanks to Gavin, my day well, Car dropped off early as needed so I could get on with my day. Brilliant attention to detail by Gavin who clearly understands how to treat a customer and totally upfront... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Professional, personal, friendly service - my car was delivered by the excellent Ally today, who called en route to give me up to date times. Would highly recommend
L'entreprise a répondu
It took a few days for a suitable vehicle to be sourced, but all the communication with the agents on the phone to Alex who delivered the vehicle was excellent. Very profesional service.
L'entreprise a répondu
LCH have been exceptionally professional throughout the entire process from organising and delivering the loan car. Peter delivered the car on time and was fantastic! Very knowledgeable and friend... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Who are we? We are LCH – one of the most well-respected providers of luxury cars in the UK. What do we do? We deliver bespoke luxury hire, replacement and management services for chauffeur and private hire businesses, manufacturers, dealerships and insurance companies. Why choose us? Our approach is personal. We work with you to deliver a service that fulfils even your most specific requirements, so that you and your customers can enjoy the perfect luxury car experience at every step of the journey.
Coordonnées de contact
390 Centennial Park, Centennial Avenue, WD6 3TJ, Elstree, Royaume-Uni
- 03458901000
- info@lchltd.com
- lchltd.com
4,6
Excellent
865 avis
A répondu à 72 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Be cautious this company damaged the…
Be cautious this company damaged the wheel of the hire car and is trying to charge me!
See the images of the wheel image I took at drop off and the image they have sent me. See for yourself. Note the surface car was parked on in one image and in the other. So not the same location!
Telling me my evidence is inconclusive!
See my Google review as cannot upload photos here
Just looked at the other 1 star reviews- please read them, this is a common tactic it seems. I'm wondering if they have other cars and the damage may have even been from on of them. Fraudulent activity.
Beware!
6 février 2025
Avis spontané
Réponse : LCH
Good morning Simon,
Thank you for taking the time to leave a review, and I am sorry to see that your experience with us was not to the standard that we would have hoped for.
I can see that you have raised a formal complaint, which is currently being investigated by our complaints team. They will formally respond to your complaint directly.
Kind regards,
LCH
This company will rip you off and make…
This company will rip you off and make up damage you have not caused beaware
22 janvier 2025
Avis spontané
Réponse : LCH
Good afternoon,
Thank you for taking the time to share your feedback with us. We regret to hear that your experience with LCH did not meet your expectations.
Please be assured that we conduct thorough inspections of all vehicles upon both delivery and collection following each rental. Any existing damage is carefully documented on a vehicle blueprint, which is included in the rental agreement and signed by customers at the time of vehicle handover. This is a standard industry practice to ensure transparency.
In the event of damage being identified upon collection, we follow our established procedures which involves noting down any damage with supporting photographs and invoicing accordingly for the vehicles repair.
If you have any further concerns or questions, please do not hesitate to contact us directly.
Kind regards,
LCH
Excellent service from LCH
Excellent service providing a replacement vehicle for BMW breakdown. Nice quality vehicle. Their driver [Ally] kept me informed on progress and was extremely helpful during the handover process.
31 décembre 2024
Avis spontané
Réponse : LCH
Thank you for taking some time to leave us feedback on your recent hire. We are glad our service met expectations, and will be sure to share this with the team involved in your hire.
Regards, LCH.
The best driver James in the world
The best driver James in the world
Informed me all the way
Brought the vehicle cleaned and spoken to me in the professional manner
29 décembre 2024
Avis spontané
Réponse : LCH
We love James too, and will be sure to share your kind words with him! We are glad to hear that our vehicle and service met expectations too.
Kind Regards, LCH.
Alan who dropped car off was polite and…
Alan who dropped car off was polite and professional. Explained everything in detail to me and made sure i was happy before left. 5*****
31 décembre 2024
Avis spontané
Réponse : LCH
Good Evening,
Thank you for your feedback on our driver. Your review will be shared with Alan.
Kind Regards, LCH.
LCH BMW
Gavin called to let me know a time and dropped the car off in plenty of time for my appointment I needed to be at. Car was in perfect condition and hand over quick and easy.
31 décembre 2024
Avis spontané
Réponse : LCH
Hello,
Thank you for taking the time to leave LCH some feedback. We appreciate your review, and will pass your feedback onto Gavin too.
Kind Regards, LCH.
I found Dave to be professional and…
I found Dave to be professional and likewise very personable.
He ran through the entire process of handing the car over very clearly which was invaluable.
First class
30 décembre 2024
Avis spontané
Réponse : LCH
Thank you for taking the time to leave a review. We are glad to hear the driver's handover was efficient, and will share your kind message with Dave.
Kind Regards, LCH.
Réponse : LCH
Thank you for taking the time to leave some feedback on your hire. We will ensure Alex is made aware of your kind words.
Kind Regards, LCH.
Customer service first Class
Had a nitemare with the car breakdown at Xmas but Ally from LCH made this so much better and helped Xmas that bit better !
Car troubles contact LCH and ask for Ally first class service , professional and reliable
Thanks
Thomas @
Glasgow
27 décembre 2024
Avis spontané
Réponse : LCH
Good Evening,
We are glad to hear that Ally helped alleviate some of the stress you encountered with a breakdown over the holiday period, and thank you for taking the time to leave some feedback.
Kind Regards, LCH.
Excellent service from start to finish
Excellent service from start to finish. Ally called me to say he’d be dropping the car off (which was in immaculate condition) earlier than agreed and took me through a very simple and seamless process. 5 stars from me
28 décembre 2024
Avis spontané
Réponse : LCH
Thank you for taking some time to leave a review for us. We are glad to hear the process was smooth for you!
Regards, LCH.
Had a hire car dropped off from John R
Had a hire car dropped off from John R, was a lovely pleasant man. Company great all round would certainly recommend.
28 décembre 2024
Avis spontané
Réponse : LCH
We agree - John is lovely! We are glad you had a good experience with us at LCH, and would like to take the time to thank you for leaving some feedback.
Kind Regards, LCH.
Excellent delivery by Alex
Excellent delivery by Alex! Highly recommend
28 décembre 2024
Avis spontané
Réponse : LCH
Thank you for taking the time to leave us a review. We are glad to hear you had a positive experience with your delivery. Regards, LCH.
Réponse : LCH
Good Morning, Thank you for taking some time to leave us feedback on your recent hire. We will ensure your review is shared with Mahmoud.
Regards, LCH.
Steven H dropped the car
Steven H dropped the car. Great guy very personable and very talkative and professional…. Talked me through the car/ process / details. Top guy. Can’t fault him at all. Pleasure to have met him. He’s a credit to the business!
23 décembre 2024
Avis spontané
Réponse : LCH
Good morning,
Thank you for taking the time to provide feedback based on your recent experience with us. Our customer service and transport teams strive to ensure that they work with our customers to streamline the hiring process and that all availability is explored to offer our customers the most appropriate vehicles. I am happy to see that this has been reflected throughout the course of your hire.
Kind regards, LCH
Alex has provided great customer service
Alex has provided great customer service
23 décembre 2024
Avis spontané
Réponse : LCH
Good morning,
Thank you for taking the time to provide us with feedback based on your hire with us. I am happy to hear you had such a positive experience with Alex, I will pass on your kind words to him.
Kind regards, LCH
The cars amazing and the gent that…
The cars amazing and the gent that brought it was very helpful and thorough harnish I think his name is Thankyou
20 décembre 2024
Avis spontané
Réponse : LCH
Hi, Thank you for your feedback - we think Harnish is great too! We will be sure to pass your comments onto him.
Regards, LCH.
Alex was very nice and the general…
Alex was very nice and the general customer service of company is good, recommend LCH.
21 décembre 2024
Avis spontané
Réponse : LCH
Good Afternoon, Thank you for your feedback, we are glad you have had a smooth experience with us.
Regards, LCH.
Réponse : LCH
Good Afternoon, Thank you for feedback. We will be sure to pass your comments onto Alex!
Regards, LCH.
Great handover from Alan
17 décembre 2024
Avis spontané
Réponse : LCH
Good Afternoon, Thank you for your feedback!
Kind Regards, LCH.
Perfect drop off on time ty Alex
20 décembre 2024
Avis spontané
Réponse : LCH
Good Morning,
Thank you for the positive feedback on your delivery experience with Alex. We are sure he will enjoy receiving your feedback, and will pass this onto him directly.
Kind regards, LCH
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