Thanks to Gavin, my day well, Car dropped off early as needed so I could get on with my day. Brilliant attention to detail by Gavin who clearly understands how to treat a customer and totally upfront... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Professional, personal, friendly service - my car was delivered by the excellent Ally today, who called en route to give me up to date times. Would highly recommend
L'entreprise a répondu
It took a few days for a suitable vehicle to be sourced, but all the communication with the agents on the phone to Alex who delivered the vehicle was excellent. Very profesional service.
L'entreprise a répondu
LCH have been exceptionally professional throughout the entire process from organising and delivering the loan car. Peter delivered the car on time and was fantastic! Very knowledgeable and friend... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Who are we? We are LCH – one of the most well-respected providers of luxury cars in the UK. What do we do? We deliver bespoke luxury hire, replacement and management services for chauffeur and private hire businesses, manufacturers, dealerships and insurance companies. Why choose us? Our approach is personal. We work with you to deliver a service that fulfils even your most specific requirements, so that you and your customers can enjoy the perfect luxury car experience at every step of the journey.
Coordonnées de contact
390 Centennial Park, Centennial Avenue, WD6 3TJ, Elstree, Royaume-Uni
- 03458901000
- info@lchltd.com
- lchltd.com
4,6
Excellent
865 avis
A répondu à 72 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very reliable company with great staff
Third vehicle I’ve hired for a business project in 8 days and both the quality of the vehicles and professionalism of the staff is the best I’ve seen in the UK in recent years.
Once again, this latest vehicle delivered by Para was in a super clean condition and exactly on time. Great to do business with LCH
16 décembre 2024
Avis spontané
Réponse : LCH
Good Evening, Thank you so much for your feedback. It's great to hear your delivery was smooth, and our vehicle met your expectations. Your review will be shared with all involved in your hire.
Regards, LCH.
Paul was very hepful!
Paul dropped my car off on time and gave me very detailed overview, very helpful and hassle free!
18 décembre 2024
Avis spontané
Réponse : LCH
Good morning,
Thank you for taking the time to provide us with feedback based on your recent experience with us. We strive to deliver exceptional customer service at all times and I am delighted to see that this was reflected in your experience with Paul. I will ensure that your kind words are passed through to Paul.
Kind regards, LCH
Ally was efficient and friendly
Ally was efficient and friendly. Couldn't fault the man or the company. Thank you.
18 décembre 2024
Avis spontané
Réponse : LCH
Good Evening, We love Ally too! We will ensure your kind comments are passed onto him.
Regards, LCH.
Réponse : LCH
Good Evening,
We are glad to hear that Alex assisted you with your hire. Thank you for taking the time to leave some feedback for us.
Regards, LCH.
Great service
13 décembre 2024
Avis spontané
Réponse : LCH
Good Evening, Thank you for taking the time to leave your feedback. Kind Regards, LCH.
Réponse : LCH
Good Morning,
Thank you for your positive feedback on your hire experience with us. I shall definitely be passing the feedback on to our team involved in your hire.
Kind Regards, LCH
Car was immaculate and everything…
Car was immaculate and everything explained to me by the person dropping it off.
17 décembre 2024
Avis spontané
Réponse : LCH
Good Morning,
Thank you for taking the time to leave us a review of your recent experience with us. We always strive to deliver exceptional service and I am delighted to see that you felt the service you received was 5 star.
Kind regards, LCH
Alex was great and hand me the car…
Alex was great and hand me the car smoothly
17 décembre 2024
Avis spontané
Réponse : LCH
Good Morning,
Thank you for taking the time to leave the positive review on your hire experience with LCH. We strive to deliver exceptional service and I am very happy to hear that your experience was such a positive one.
Kind regards, LCH
Alex was great
Alex was prompt, professional and courteous. Fantastic service and happy with the loan car delivered this morning.
16 décembre 2024
Avis spontané
Réponse : LCH
Good Morning,
Thank you for taking the time to leave us a review on your recent experience with us. We strive to go the extra mile for our customers and deliver a high standard of customer service, so I am happy to see that you felt the service you received was 5 star!
Kind regards, LCH
Harnish was absolutely brilliant
Harnish was absolutely brilliant. Great customer service.
15 décembre 2024
Avis spontané
Réponse : LCH
Good Morning,
Thank you for taking the time to provide us with feedback based on your hire with us. I am happy to hear you had such a positive experience with Harnish, I will pass on your kind words to him.
Kind regards, LCH
What a professional company kept us…
What a professional company kept us completely informed at all times. The driver Ali, was superb can’t recommend them enough providing us with a great loan car.
14 décembre 2024
Avis spontané
Réponse : LCH
Good Morning,
Thank you for taking the time to leave us a review on your recent experience with us. All of our teams work hard to ensure that the hiring process is as smooth as possible, and our Transport team work tirelessly to plan the logistics of each and every delivery, to suit each individual customer's needs. I am happy to see that this has reflected in your experience.
Kind regards, LCH
Great service
Vehicle arrived on time and clean. Jamal(driver) was friendly and very informative-answered all my questions and made sure I was happy with the vehicle before leaving
14 décembre 2024
Avis spontané
Réponse : LCH
Good Morning,
Thank you for taking the time to leave the positive review on your hire experience with LCH. We strive to deliver exceptional service and I am very happy to hear that your experience was such a positive one.
Kind regards, LCH
Excellent service
Excellent service, made everything really simple. Ally delivered the car right on time. The car was spotless and had everything I needed. Ally took me through all the details and controls so I could quickly get going and enjoy the car
13 décembre 2024
Avis spontané
Réponse : LCH
Good Evening, We think Ally is great too! We will pass your kind comments onto him. Thank you for taking the time to leave feedback for us. Regards, LCH.
Daniel H has just dropped off the…
Daniel H has just dropped off the vehicle to me at home. He went through everything on the vehicle and was great to deal with and talk to. Thank you.
13 décembre 2024
Avis spontané
Réponse : LCH
Good Evening, We will be sure to pass your feedback onto Daniel. Thank you for taking the time to leave your comments. Regards, LCH.
Réponse : LCH
Good Afternoon, We are glad our driver was prompt with his delivery, and hope you had a smooth service. Regards, LCH.
Excellent professional service
A very excellent and professional service. The car arrived quickly and was spotless inside. Dave did a great job explaining everything that comes with the car and walked me through on arrival. Would highly recommend this company.
13 décembre 2024
Avis spontané
Réponse : LCH
Good Evening, Thank you for your very kind comments. Dave is great - and we will be sure to share your review with him!
Regards, LCH.
Réponse : LCH
Good evening,
Thank you for taking the time to provide us with a review.
I will pass on your kind words to Alex, I know he will be grateful for this.
Kind regards,
LCH
Car was delivered on time and the…
Car was delivered on time and the gentleman was friendly and polite
9 décembre 2024
Avis spontané
Réponse : LCH
Good Evening, Thank you for your feedback. We will pass your kind comments onto the team involved in your hire. Regards, LCH.
Réponse : LCH
Good Afternoon, We are glad you had a smooth delivery experience, and will be sure to pass your feedback onto the team involved.
Kind Regards, LCH.
Exceptional Service from Megan Bishop
I recently required warranty work on my BMW 7 Series on three separate occasions over the past few months, and during this time, I was provided with a replacement vehicle through LCH. While the overall service from the company was excellent, I must highlight the exceptional assistance I received from Megan Bishop.
Megan went above and beyond to ensure the replacement vehicle was truly like-for-like, understanding the importance of this for my work as a chauffeur. Her efficiency was remarkable and she ensured all documentation was completed and my onboarding with my chauffeuring platform was sorted before I even received the vehicle on all three occasions. This level of service ensured I didn’t lose any income, which I truly appreciate.
I cannot thank Megan enough for her professionalism, efficiency, and attention to detail. This was, without a doubt, the best customer service experience I have ever received. If all customer service interactions were like this, the world would indeed be a better place. Thank you so much, Megan!
22 novembre 2024
Avis spontané
Réponse : LCH
Good Evening,
Thank you for leaving such a lovely review. We have requested further information so we can identify your booking, and will be certain to pass your feedback onto Megan - we think she is great too!
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