Great service overall. Always available, great info provided, car was brand new with great spec. Car delivery was done very fast and Alex was extra supportive and considerate. I will use them again.
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Lisez les avis des autres
Thanks to Gavin, my day well, Car dropped off early as needed so I could get on with my day. Brilliant attention to detail by Gavin who clearly understands how to treat a customer and totally upfront... Voir plus
L'entreprise a répondu
Professional, personal, friendly service - my car was delivered by the excellent Ally today, who called en route to give me up to date times. Would highly recommend
L'entreprise a répondu
Just had a car delivered by Ally (the second car in about 6 months) and I have to say his professionalism and attention to detail is impressive. He’s friendly and always kept me up to posted with clea... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Who are we? We are LCH – one of the most well-respected providers of luxury cars in the UK. What do we do? We deliver bespoke luxury hire, replacement and management services for chauffeur and private hire businesses, manufacturers, dealerships and insurance companies. Why choose us? Our approach is personal. We work with you to deliver a service that fulfils even your most specific requirements, so that you and your customers can enjoy the perfect luxury car experience at every step of the journey.
Coordonnées de contact
390 Centennial Park, Centennial Avenue, WD6 3TJ, Elstree, Royaume-Uni
- 03458901000
- info@lchltd.com
- lchltd.com
4,6
Excellent
866 avis
A répondu à 72 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Efficient courtesy car delivery
Courtesy car arranged with LCH via BMW Assist. Delivered by Paulo this morning - car is in great condition and Paulo was very friendly and helpful. Communication from LCH office was also very efficient.
10 octobre 2024
Avis spontané
Réponse : LCH
Good Afternoon, Thank you for the positive feedback on your delivery experience with Paulo. We are sure he will enjoy receiving your feedback, and will pass this onto him directly. Kind regards, LCH
Alex was very professional and friendly…
Alex was very professional and friendly and explained everything properly
8 octobre 2024
Avis spontané
Réponse : LCH
Good Afternoon, thank you for taking the time to leave the positive review on your hire experience with LCH. I am happy to hear that your experience was a positive one. Kind regards, LCH
James kept me updated on the delivery…
James kept me updated on the delivery and went through everything when he arrived and was very helpful. I can recommend James he is an asset to you business
8 octobre 2024
Avis spontané
Réponse : LCH
Good afternoon, thank you for taking the time to leave us a review of your recent experience with us. We always strive to deliver exceptional service and I am delighted to see that you felt the service you received was 5 star. Kind regards, LCH
Great customer service
Great customer service, Alan arrived promptly and ensured efficient handover.
7 octobre 2024
Avis spontané
Réponse : LCH
Good afternoon, thank you for taking the time to leave us a review of your recent experience with us. I am happy to see that you felt the service provided was a 5 star service - this is what we always aim to provide and am happy it has been reflected in your experience. Kind regards, LCH
Excellent service
Excellent service; very polite and helpful driver/deliverer, thanks Mahmood
5 octobre 2024
Avis spontané
Réponse : LCH
Good afternoon, thank you for taking the time to leave the positive review on your hire experience with LCH. We strive to deliver exceptional service and I am very happy to hear that your experience was such a positive one. Kind regards, LCH
Great Experience
Great Experience
Car issue on Sunday at 2pm, brand new courtesy car delivered by 7pm. Great service and Harnish was a pleasure to deal with.
6 octobre 2024
Avis spontané
Réponse : LCH
Good afternoon, thank you for taking the time to leave us a review on your recent hire with us. I am happy to see that you felt the service you received was 5 star - our teams work hard to keep the process as smooth as possible for our customers and it is great to see that this has been reflected in your experience with us. Kind regards, LCH
We had a hire car from lch and it was…
We had a hire car from lch and it was delivered to our home. The car was a top notch. Ally deliver the car to us well on time and went with the check thoroughly. Ally well deserved a 5 star rating from us.
4 octobre 2024
Avis spontané
Réponse : LCH
Good afternoon, thank you for taking the time to leave us a review on your recent experience with us. All of our teams work hard to ensure that the hiring process is as smooth as possible, and our Transport team work tirelessly to plan the logistics of each and every delivery, to suit each individual customer's needs. I am happy to see that this has reflected in your experience. Kind regards, LCH
Smooth transaction .
The delivery was excellent. The lady lady who arranged the delivery was very helpful and the gentleman who delivered the car was very professional and kept to time.
It was a pleasure dealing with this company.
2 octobre 2024
Avis spontané
Réponse : LCH
Good afternoon, thank you for taking the time to leave us a review on your recent experience with us. We strive to go the extra mile for our customers and deliver a high standard of customer service, so I am happy to see that you felt the service you received was 5 star! Kind regards, LCH
2nd time dealing with LCH. Faultless Service
2nd time dealing with LCH.
Can't fault the service here.
Professional and timely.
Had an issue with my polestar which needed to go west london volvo for servicing etc.
Gavin met me at the dealers with the car and even waited there as I was running late.
Really friendly and a true gentleman.
Again very happy with Gavin, the car and LCH.
Thank you
Ali Shaikh
2 octobre 2024
Avis spontané
Réponse : LCH
Good afternoon, thank you for taking the time to provide feedback based on your recent experience with us. Our customer service and transport teams strive to ensure that they work with our customers to streamline the hiring process and that all availability is explored to offer our customers the most appropriate vehicles. I am happy to see that this has been reflected throughout the course of your hire. Kind regards, LCH
Fantastic customer service from Karol…
Fantastic customer service from Karol and the office team and vehicle new and clean as always
30 septembre 2024
Avis spontané
Réponse : LCH
Good morning,
Thank you for taking the time to provide us with feedback based on your hire with us. I am happy to hear you had such a positive experience with Karol, I will pass on your kind words to him.
Kind regards,
LCH
So far so good
So far so good. Was told this morning that BMW would be keeping my car for the foreseeable future. Tony at LCH had delivered me a lovely replacement car by lunch time. Talked me through it all and was very professional. Hopefully the rest of the rental goes well and ends well!
30 septembre 2024
Avis spontané
Réponse : LCH
Good morning,
Thank you for taking the time to leave us a review of your recent experience with us. We always strive to deliver exceptional service and I am delighted to see that you felt the service you received was 5 star.
Kind regards,
LCH
Thank you Derek for the very smooth…
Thank you Derek for the very smooth handover and delivery. Derek kept me fully informed throughout and was very helpful.
23 septembre 2024
Avis spontané
Réponse : LCH
Good morning,
Thank you for taking the time to provide us with feedback based on your hire with us. I am happy to hear you had such a positive experience with Derek, I will pass on your kind words to him.
Kind regards,
LCH
Superb company with excellent customer service …
Excellent communication and understanding of my needs for a vehicle to be delivered urgently.
The personal checks were made easy with step by step guidance on what I needed to provide and how. Was an easy and smooth transaction with super helpful and very pleasant staff.
Gavin delivered my vehicle and was prompt and maintained contact throughout his journey. He was very patient and helpful showing me round the vehicle and how to use the functions. He was really enthusiastic and it was obvious he enjoys his job. A credit to the company. I wouldn't hesitate to recommend LCH!!
26 septembre 2024
Avis spontané
Réponse : LCH
Good morning,
Thank you for taking the time to provide us with feedback based on your recent experience with us. We strive to deliver exceptional customer service at all times and I am delighted to see that this was reflected in your experience with Gavin. I will ensure that your kind words are passed through to Gavin.
Kind regards,
LCH
Extremely professional
First class service from first phone call to delivery of car. Ally was brilliant and made sure the tiniest of scratches was recorded!
28 septembre 2024
Avis spontané
Réponse : LCH
Good morning,
Thank you for taking the time to leave us a review of your recent experience with us. I am happy to see that you felt the service provided was a 5 star service - this is what we always aim to provide and am happy it has been reflected in your experience.
Kind regards,
LCH
Thank you to Ally for delivering the…
Thank you to Ally for delivering the courtesy car and his very professional yet friendly manner. I would certainly recommend this company.
20 septembre 2024
Avis spontané
Réponse : LCH
Good morning,
Thank you for the positive feedback on your delivery experience with Ally. We are sure he will enjoy receiving your feedback, and will pass this onto him directly.
Kind regards,
LCH
Great service all round
Great service all round. My car was dropped off by James who kept me informed his ETA. He was very thorough and explained features within the vehicle and identified all accessories. A pleasure to deal with!
27 septembre 2024
Avis spontané
Réponse : LCH
Good morning,
Thank you for taking the time to leave us a review on your recent experience with us. All of our teams work hard to ensure that the hiring process is as smooth as possible, and our Transport team work tirelessly to plan the logistics of each and every delivery, to suit each individual customer's needs. I am happy to see that this has reflected in your experience.
Kind regards,
LCH
Ally was very professional and polite…
Ally was very professional and polite in handing over the loan car. He kept me updated on the time of arrival and was present well before time. He carried out the checks thoroughly and explained everything in detail regarding the vehicle and emergency contacts. Great asset to your company!
26 septembre 2024
Avis spontané
Réponse : LCH
Good morning,
Thank you for taking the time to provide us with feedback based on your recent experience with us. We strive to deliver exceptional customer service at all times and I am delighted to see that this was reflected in your experience with Ally. I will ensure that your kind words are passed through to Ally.
Kind regards,
LCH
The service receive by James was…
The service receive by James was excellent was very informative on my delivery and made life very easy.
26 septembre 2024
Avis spontané
Réponse : LCH
Good morning,
Thank you for your positive feedback on your hire experience with us. I shall definitely be passing the feedback on to our team involved in your hire.
Kind Regards,
LCH
Jamal was exceptional
Jamal completed a comprehensive handover of our hire car, and quite frankly, could not have been more professional or friendly during the process. He is a credit to your business.
26 septembre 2024
Avis spontané
Réponse : LCH
Good morning,
Thank you for taking the time to provide feedback based on your recent experience with us. Our customer service and transport teams strive to ensure that they work with our customers to streamline the hiring process and that all availability is explored to offer our customers the most appropriate vehicles. I am happy to see that this has been reflected throughout the course of your hire.
Kind regards,
LCH
Dorin (out delivery driver) from LCH…
Dorin (out delivery driver) from LCH was excellent. Kept us up to date on the estimated time of arrival, arrived when he said he would and very professional and polite.
24 septembre 2024
Avis spontané
Réponse : LCH
Good morning,
Thank you for taking the time to leave us a review on your recent hire with us. I am happy to see that you felt the service you received was 5 star - our teams work hard to keep the process as smooth as possible for our customers and it is great to see that this has been reflected in your experience with us.
Kind regards,
LCH
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