Leaders - Bedford Avis 

Hi Management,
I would like to say one of your staff in Bedford by name Anna is indeed a professional in her line of duty and I appreciate the support she gave when I was looking for a property in Bedford.
Thanks for the support and keep it up.

I would highly recommend Leaders. Anna, in particular, was incredibly knowledgeable and helpful when I was moving to the area.

My experience with Leaders was great. Especially Anna who went above and beyond for me and my partner looking to find our first house.

I cannot thank Anna enough for her help in finding the perfect property for my family.She was very helpful through every step of the process which made our move in a success.

Anna worked very professionally and fast to get our tenancy arranged. Her customer service is outstanding and I would highly recommend Leaders to anyone.

Brilliant!

My agent was Anna and she was so helpful during the whole property finding process.
She was always so prompt when it came to correspondence and always so kind, caring and polite.

Very impressed and highly recommend!

I’ve been looking at moving to a new property and Anna was a great help throughout the whole process. I would definitely recommend leaders!

The experience with Leaders Bedford was outstanding. Anna Tharani in particular was so helpful and so kind. I am so grateful for her assistance in finding a property! I am so happy to continue working with her!

Brilliant !! :-) I am a Landlord in Bedford and needed somebody to help manage the HMO houses!
I had to find a agent that I could trust . After trying one agent it was not good at all ! I was actually teaching them how to manage a HMO property!!
Then I stumbled on Leaders. Kim the manager convinced me to try there services .
So I did . I explained my situation on needing support as I was seriously overwhelmed with my own life issues at the time !
Instantly Kim took all my contracts and delt with a smooth transition for the tenents to move over to Leaders! and
myself to let go !
The benefits far outweigh there very reasonable fees .
Like they find great Tenents with a awesome vetting system and checks .
I have not had one bad tenent in the 2 years using there services.
I have high end properties and Leaders find me people who appreciate the houses and rooms . They also make sure I and the tenents are getting the correct market value for the rent .
I have a dedicated agent Abigail who is brilliant and listens ( Thank you Abi )
I also get strict reminders when certificates are needed ! Like a landlords gas safe Certificate and the rest !
Abi also listens to my ideas or concerns and small adjustments.
I have stepped back to get on with my own life and work .
but still have an input at times to fine tune my properties for the better .
I am a very happy landlord and happy tenents.
No more stress :-)

If I had read the reviews before choosing this agency, I could have avoided losing three months' rent.

Ben, the person in charge of managing our property, did a very poor job. We gave the agency approximately three months, but the lack of communication and effort forced us to pull out. While I understand people can be busy, we were paying for a fully managed service, and the service we received was far from acceptable.

My husband and I are joint landlords who recently moved abroad. To make communication easier, we set up a WhatsApp group with Ben. However, he often took a long time to respond to our messages. This delay in communication, we believe, seemed to affect potential tenants, too, as they would pull out after a day of us replying back to Ben, which didn't make sense. Ben would claim it was because the area was too far for them, but surely they would have considered this before booking a viewing or they're just not responding, again when they called you minutes before you messaged us.
We also requested things like a gas and electricity safety check, but we never got a response or confirmation. After a while of frustration, we asked if someone else could handle our queries. Ben implied there was no need, and he promised to reply faster. While there was some improvement for a couple of weeks, things quickly went back to the same poor service.

When the property was first advertised, we provided specific details to include in the listing. However, these details weren’t added properly, leaving the advert inadequate. We asked Ben to add more to it, but it still wasn’t done correctly, ended up leaving it to Ben as he's supposed to be the expert. Compared to Purplebricks, it was clear that this agency didn’t put in much effort or attention to detail. We gave the same detail to Purplebricks, and they used this and added more to make it enticing and informative for potential tenants.

We raised an informal complaint with the manager about how long Ben was taking to reply, but instead of addressing the issues, she was very quick to defend Ben, saying it was the holiday season and he was on leave. This didn’t help us—if we’re paying for a service, someone else should step in to handle things when the main point of contact is unavailable. We were told emailing would get quicker responses, but even then, we received no reply.
Eventually, we ended the contract and switched to Purplebricks, who have been fantastic from the start. They respond quickly and offer a cheaper, fully managed service.

Due to this agency’s lack of communication, both sides lost out, but as landlords, we were hit the hardest. Our property should have been rented out by now. To make things worse, even after we requested the advert be taken down, we received no response. Calls to Ben were ignored or rejected, which speaks volumes about the level of professionalism at this branch.

We have evidence to back up many of the claims made here and are deeply disappointed in the service we received.

If I had read the reviews before choosing this agency, I could have avoided losing three months' rent.

Ben, the person in charge of managing our property, did a very poor job. We gave the agency approximately three months, but the lack of communication and effort forced us to pull out. While I understand people can be busy, we were paying for a fully managed service, and the service we received was far from acceptable.

My wife and I are joint landlords who recently moved abroad. To make communication easier, we set up a WhatsApp group with Ben. However, he often took a long time to respond to our messages. This delay in communication, we believe, seemed to affect potential tenants, too, as they would pull out after a day of us replying back to Ben, which didn't make sense. Ben would claim it was because the area was too far for them, but surely they would have considered this before booking a viewing or they're just not responding, again when they called you minutes before you messaged us.
We also requested things like a gas and electricity safety check, but we never got a response or confirmation. After a while of frustration, we asked if someone else could handle our queries. Ben implied there was no need, and he promised to reply faster. While there was some improvement for a couple of weeks, things quickly went back to the same poor service.

When the property was first advertised, we provided specific details to include in the listing. However, these details weren’t added properly, leaving the advert inadequate. We asked Ben to add more to it, but it still wasn’t done correctly, ended up leaving it to Ben as he's supposed to be the expert. Compared to Purplebricks, it was clear that this agency didn’t put in much effort or attention to detail. We gave the same detail to Purplebricks, and they used this and added more to make it enticing and informative for potential tenants.

We raised an informal complaint with the manager about how long Ben was taking to reply, but instead of addressing the issues, she was very quick to defend Ben, saying it was the holiday season and he was on leave. This didn’t help us—if we’re paying for a service, someone else should step in to handle things when the main point of contact is unavailable. We were told emailing would get quicker responses, but even then, we received no reply.
Eventually, we ended the contract and switched to Purplebricks, who have been fantastic from the start. They respond quickly and offer a cheaper, fully managed service.

Due to this agency’s lack of communication, both sides lost out, but as landlords, we were hit the hardest. Our property should have been rented out by now. To make things worse, even after we requested the advert be taken down, we received no response. Calls to Ben were ignored or rejected, which speaks volumes about the level of professionalism at this branch.

We have evidence to back up many of the claims made here and are deeply disappointed in the service we received.

My property manager Abigail is very prompt with her replies everytime I raise an issue, and provides the help required or signposts me to the available help.

The worst experience I’ve ever had with a so called professional agency, lack of communication the letting agent Zain literally claimed he didn’t see any mould yet when we arrived and a report was done the house was covered in damp mould and other substances on the filthy smelly carpet horrible service they always say we will call you back but they don’t I’ve had enough so I’m
Taking legal action against these cowards especially that useless Lawrence I know they will see this and I hope they do you have 24 hours to return my money or there will be very big problems (very big legal issues)

Imagine it’s been over a month and a half and I’m yet to get any actual response back regarding getting my money back instead I get a bunch of lame excuses they will
Return my money as I’ve now taken legal action against these scammers left me in a mouldy mess I couldn’t even stay at the property AVOID 47 KERCROFT MK8 8AP AND LEADERS READ THE REAL REVIEWS AT REVIEWS.IO

Lawrence is as useful as a paper bag they are holding my money hostage I’ve sent a complaint to their own office yet to hear back from them and I’ve reported them to the authorities ARLA and propertymark and the ombudsman

First class experience with Leaders with a big 'shout out' to Abi in the Property Management team. Excellent communication, great reporting, good coordination of maintenance tasks to be performed on the property and great handing of some tricky tenants. Really happy with the service being provided - well done!!

If I could leave zero stars for this agency I would .Appaled how I have been treated over 4 years from this agency .They are money grabbers.Lived in aproperty with constant damp issues which never got resolved .Constant boiler issues also never resolved.My advice avoid them at all costs as they deflect always their responsibilities as an agency and never protect their tenants rather take only property owners side .

Anna from leaders in Bedford was fantastic. Very attentive and helpful. Made the process of finding a rental a breeze.

Abgail is mazing help me so much thank you so much staff is amazing and very helpful

Terrible experience. I had a good viewing experience but it all went downhill once I needed to put an offer in. Lack of communication and by the time they got back to me, the property was already gone. Never will use them again

Arrogant sales staff who fob customers off. Sales take an age to complete and managers are unable to account for the lack of productivity.
Despite being chased regularly sales staff are still unable to progress simple tasks.
Not worth their commission!

They are negligent of vulnerable occupants. They take money from you and don’t use it in the correct manner. Properties are not looked after correctly. They will lie continuously to cover their backs. BE WARNED OF LEADERS.