Leaders - Bromley Avis 

Aleyna was brilliant! so friendly, patient, and knowledgeable. She made the whole flat viewing experience easy and enjoyable. Really appreciate her help!

We had a great experience with Leaders while arranging a property viewing. Aleyna Saklav was the consultant who assisted us, and she was extremely helpful throughout the process. She responded very quickly to our messages, organised the viewing efficiently, and was friendly and professional the whole time.

It made the whole process much smoother and less stressful for us. Really appreciate the support and communication from Aleyna. Thank you!

— Evzi

Even though I have not found the property I'm looking for yet, the experience with the Leaders has been great. They are the only estate agency who are easy to contact (use WhatsApp rather than email). James H. has been helping my family find the right property. Thank you.

I have been finding it difficult to get an apartment and James have been so helpful without being tired to help. All thanks to him.

Aleyna Saklav was exceptional from the very beginning when I called to enquire about the property. Called me a number of times to book and reschedule viewing all in a day.
Very professional in her approach during the viewing process.
Answered and guided on any questions I had after the viewing.

Looking for a property under a certain budget and to ones liking is very hard enough. Molly helped to identify properties that was to our liking, including location. She listened to the spec and made things happen

Leaders’ management of my tenancy was consistently poor and fell well below what should be expected of a professional letting agent.

Over several years, serious issues with mould and damp were repeatedly reported and never properly resolved. Problems were either ignored, superficially addressed, or temporarily covered over, only to reappear. Leaks and related damage were not dealt with in a timely manner, and repairs were often of poor quality, with contractors failing to make good afterwards. This ongoing lack of maintenance left the property dated and in worse condition than if routine responsibilities had been met.

Communication and administration were a recurring problem. Records of reported issues were incomplete or missing, and concerns raised during inspections were not accurately reflected. At the end of the tenancy, more than 52 days passed without any properly evidenced proposal for deposit deductions. Comments I provided were not addressed, and no invoices or cost breakdowns were supplied.

There also appeared to be an attempt to recover the cost of long standing disrepair and routine maintenance from the deposit, rather than accepting that these were landlord obligations during the tenancy.

To make matters worse, a rent increase notification was issued that ignored clear statutory protections under Section 13(1)(b) of the Housing Act 1988. This was misleading and unacceptable, regardless of whether it arose from poor knowledge or disregard of the law.

Overall, the experience was characterised by poor administration, slow or ineffective responses to serious property issues, and a lack of accountability. I would not recommend Leaders to tenants looking for a well managed property or fair treatment

The property agent Tianna Lewis demonstrated absolute professional incompetency in her job role. She is full of contradictions and lacks understanding of what transpires in her job. It has been an absolute nightmare trying to get her to do her job. I will not recommend using Leaders - Bromley due to their series of procrastinations, mismanagement and incompetence.

Looking for a new place is always stressful however Aleyna has made the experience a breeze in the park. Would highly recommend

Overall the experience was positive and Molly especially was communicative and very helpful throughout. There are improvements as a business in terms of communication that could be improved, mainly around the communications between departments and making the experience as easy and transparent as possible for landlords.

Aleyna has been so quick and responsive helping me look for a property, thank you 🙏

Aleyna was Extremely good and quick service the best agent we have dealt with so far on our time searching for a place

I had a great experience with Leaders Bromley. Summer was extremely professional, helpful, and responsive throughout the whole process. She kept me well informed and made everything straightforward and stress-free. Excellent service from start to finish — highly recommended.

Aleyna was extremely professional, thoughtful, and patient throughout our conversation. She returned my call promptly, took time to understand my situation, and answered all my enquiries with clarity and care. She was genuinely helpful and reassuring, making the whole process feel straightforward and stress-free. A real credit to her role and a pleasure to deal with.

Had a great experience with Harrison Barnes. The process was smooth, provided clear communication and made the rental process hassle-free. Highly recommend their service.

Very communicative team, were informative throughout. Thank you Aleyna, Selwyn and the rest of the leaders team for the hard work!

Very helpful agents. Lots of options presented for us and ideas bright forward.

Molly was particularly helpful, quick to get back to us when we had questions, and generally very friendly and pleasant to speak to.

I had a great professional and friendly experience with Aleyna. She communicated clearly and answered the questions quickly.
It was a pleasure working with Aleyna.

The Leaders-Bromley team has responded very well to the reported problems.