Leaders - Bromsgrove Avis 

The letting team are outstanding. Especially Brook and Aimee. Have given such superb support and service. Highly recommend.

Brooke went above and beyond to help, nothing was too much trouble & made the whole experience stress free!

Aimee has been really helpful throughout the handover to Leaders. She has been friendly, professional and very easy to communicate with, and has kept us updated throughout the process.
She has also been very understanding regarding the outstanding maintenance issues and made sure our concerns were properly noted before the new management takes over.
Really appreciate all her help so far — thank you Aimee!

Brooke was friendly and professional. No question was too silly. We didnt feel pressured into making a decision and there was no 'hard sell' which we really appreciated

Holly leek and Aimee Taylor at bromsgrove leaders was amazing they both helped us through every step of the way even when some big hurdles happened! They are truly the best letting agent myself my partner and even my mother has said they are the best we have ever had! Thank you for everything!

Holly leek was was so good to my and my partner!! She took time and patience to understand us and we can’t thank her enough!!

Moving from cornwall to Worcester area has been challenging trying to secure a new home for me and my son due to the back and forth, brooke has been so very thoughtful and kind to help us with our transition and find us a property. I'm very grateful and am looking forward to our new chapter! Thank you leaders and thank you Brooke! Xx

Holly at Leaders has been incredibly helpful throughout the whole renting process. She showed me around the property, answered all of my questions clearly, and has been responsive and supportive at every stage. The whole experience has felt straightforward and well managed thanks to her. I would definitely recommend Holly to anyone looking to rent through Leaders

The staff in the lettings department at leaders have provided an excellent service…very prompt, good communication, patient, supportive and kind. They have been really helpful with organising everything for me RE my house move. Thank you so much.

I rented my property through Leaders a few years ago, and unfortunately, my experience was extremely disappointing. Based on my experience:

- High monthly fees with very little service: I was charged around £250 every month, but I saw very little value or service in return.

- Promises not delivered: I was promised regular property inspection reports, including reports every six months. These were not provided as promised.

- Poor property management: When the tenant eventually vacated, the condition of the property was significantly worse than when it was handed over. Leaders did not provide the support I expected in dealing with the situation.

- Thousands spent on repairs: I ended up spending thousands of pounds getting the property back into a reasonable condition.

- Expensive charges for minor repairs: Even relatively small issues, such as tap repairs, resulted in what I considered disproportionately high charges.

- Serious communication failure: The tenant was apparently in arrears for around five months, yet I was not informed about this in a timely manner. I had to chase for information myself.

- Refund issue: When I asked about refunds, I was told that the money had been provided through their Premier Service. I found the explanation and process extremely frustrating and disappointing.

Overall, I feel I paid a substantial amount in management fees but received very little effective property management in return.

My strong advice to landlords is to do thorough research before signing up with Leaders. Do not simply rely on promises made at the time of signing up. Make sure you fully understand what services you are actually getting for your management fees, including how rent arrears, inspections, repairs, refunds and tenant damage will be handled.

Based on my personal experience, I would not use Leaders again and would not recommend them to other landlords.

This is my first time moving into my own place and leaders were the best Estate Agents. I tried using Oakmans and Dundelin to no success as there communication is subpar to say the least. From the moment I chose to view my property to the moving in date I had clear, concise communication with my Estate agent Aimee, she even helped me with sorting out my references when I failed to understand what was being asked of me. Overall a 10/10 experience and i will be telling every and anyone to use Leaders.

This is for the Bromsgrove & Worcester office..
Unfortunately this has to be a review of complaint !!
I have been a good Tenant for over 5years & taken care of the Landlords property very well & improved his property also. I’ve never given Leaders any issues whatsoever…

But Sadly I have been most shocked & disappointed by the way a tenant is treated after they have been issued a notice to leave from Leaders.
The customer care stopped & the lack of communication & correspondence was shocking ,
There was no acknowledgement of anything or reassurances
From their Customer care Team or the person percifictly dealing with this situation..

Sadly I will not return back to Leaders after being treated so shabbily .

Given notice to leave is already a very stressful time for us all
Without the added stress of constantly Trying to get acknowledgement or a response back from Leaders office team on matters that was of importance..

A competent and professional team that assisted with our application until the move was complete. Aimee was great; and the whole team helped out to make it as smooth of a transition as possible.

Aimee has been supportive throughout my time with leaders so far. After showing me a property, Aimee supported me with the application process and communicated with me promptly. As I am not a technology person, Aimee has helped me through using the portal and making payments. So far the service has been excellent.

We had a great experience with Holly on our viewing and the entire renting process, she was really quick to respond to questions and was very professional aswell. I confidently recommend

Holly showed us around a property and was very professional and polite throughout the entire process. She made sure she kept us up to date throughout everything, would recommend!

A huge thank you to Aimee and Kim at Leaders for all of their help in renting out our property. From start to finish, their communication has been excellent, they’ve kept us informed every step of the way and have always been quick to respond to any questions.

They have both been extremely professional, knowledgeable, and proactive throughout the process, making what could have been a stressful experience feel straightforward and well-managed. It’s been a pleasure dealing with them, and I wouldn’t hesitate to recommend Aimee, Kim, and the team at Leaders to anyone looking for a reliable and professional letting agent.

Aimee Taylor was great in helping us advertise and lease our home. She made the process really easy and was always available to assist.

We have had a good experience renting a flat from Leaders. Aimee has been very helpful and friendly and has guided us through the process. We have had no issues and would recommend them to other renters.

Holly was great showing us around a rental property and made the whole application process very smooth, keeping us informed throughout. She was very polite and professional. Much better than other estate agents that we dealt with. Thank you Holly :-)