This is my first time moving into my own place and leaders were the best Estate Agents. I tried using Oakmans and Dundelin to no success as there communication is subpar to say the least. From the mom... Voir plus
Établissement
Changer d'établissement11 Worcester Road, B61 7DL Bromsgrove, GB
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This is for the Bromsgrove & Worcester office.. Unfortunately this has to be a review of complaint !! I have been a good Tenant for over 5years & taken care of the Landlords property v... Voir plus
L'entreprise a répondu
A competent and professional team that assisted with our application until the move was complete. Aimee was great; and the whole team helped out to make it as smooth of a transition as possible.
Aimee has been supportive throughout my time with leaders so far. After showing me a property, Aimee supported me with the application process and communicated with me promptly. As I am not a technolo... Voir plus
À propos de l'entreprise
- Agence immobilière
- Investissements immobiliers
- Évaluateur immobilier
- Agence de location immobilière
- Géomètre-expert immobilier
À propos de Leaders - Bromsgrove
Écrit par l'entreprise
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Écrit par l'entreprise
- Whether you are looking to sell or let your home, our teams are on hand to help.
Coordonnées de contact
11 Worcester Road, B61 7DL, Bromsgrove, Royaume-Uni
4,6
Excellent
107 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Leaders - Bromsgrove
Dear Ali, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Aimee. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Throughout my process of finding…
Throughout my process of finding somewhere to rent in Bromsgrove, Leaders and especially Holly has been incredibly helpful and responsive. When one application didn't proceed they helped find another property and sorted everything out for me. As someone who wasn't sure what they were doing, Holly has been amazing at answering all my questions!!
30 janvier 2026
Avis spontané
Réponse de Leaders - Bromsgrove
Dear Megan We greatly appreciate your 5-star review and the time you took to share your experience with Holly. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
The staff helped with our move
The staff helped with our move, where they could. Emails were answered as soon as possible. Friendly staff
1 octobre 2025
Avis spontané
Réponse de Leaders - Bromsgrove
Dear .mr Anthony Dowd & Mrs Toni Dowd, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Holly and the team were great at…
Holly and the team were great at communicating and dealing with any queries we had
9 décembre 2025
Avis spontané
Réponse de Leaders - Bromsgrove
Dear Brad We greatly appreciate your 5-star review and the time you took to share your experience with Holly and the team . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
I wanna thank Holly for helping us get…
I wanna thank Holly for helping us get a beautiful home. She was so patient. Kind and polite. Also listened to our concerns and reassured us with what to do next. We had couple of viewings with leaders, and always wished to have Holly to guide us through everything. Thank you Holly for your support
29 octobre 2025
Avis spontané
Réponse de Leaders - Bromsgrove
Dear Ashly Jose We greatly appreciate your 5-star review and the time you took to share your experience with Holly. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Leaders is a very trustworthy…
Leaders is a very trustworthy platform…and Holly especially was really helpful. She has been so patient and kind with us, really appreciate her effort and dedication.
14 novembre 2025
Avis spontané
Réponse de Leaders - Bromsgrove
Dear Nandana Joseph We greatly appreciate your 5-star review and the time you took to share your experience with Holly. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Holly
I had a viewing with Holly. She answered all my questions and was a great help all through the stage of getting a property. Communication was smooth and there was no need chase her around unnecessarily. Thank you Holly
12 novembre 2025
Avis spontané
Réponse de Leaders - Bromsgrove
Dear Bridget Oluwande We greatly appreciate your 5-star review and the time you took to share your experience with Holly. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Contracts need careful reading
I just want to advise landlords to read their Leaders contracts really carefully. They have a clause which they believe enables them to continue acting as managing agent when the landlord has given notice. This is a specific Leaders clause.
This includes warning tenants to stop using gas appliances 6 months after Leaders stopped being the managing agent.
5 novembre 2025
Avis spontané
Réponse de Leaders - Bromsgrove
Dear D Wiggins
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
Aimee has been exceptional at finding…
Aimee has been exceptional at finding me a new property. She's been on the ball every step of the way, which makes things so much easier and prevents wasted time. 10/10 as far as I'm concerned.
24 octobre 2025
Avis spontané
Réponse de Leaders - Bromsgrove
Dear Richard We greatly appreciate your 5-star review and the time you took to share your experience with Aimee. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5 stars for Aimee and Holly at Leaders
5 stars for Aimee and Holly at Leaders. From the beginning they have kept me up to date with my property and I’ve not needed to call with questions. They’ve made the letting process smooth and easy.
22 octobre 2025
Avis spontané
Réponse de Leaders - Bromsgrove
Dear Adrian Goodwin We greatly appreciate your 5-star review and the time you took to share your experience with Aimee and Holly. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Leaders is a very good agency for…
Leaders Bromsgrove is a very good agency for Letting.
There, Aimme Taylor is very professional and helpful during our moving process.
11 septembre 2025
Avis spontané
Réponse de Leaders - Bromsgrove
Dear Athira Vijayan We greatly appreciate your 5-star review and the time you took to share your experience with Aimee. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Holly was incredibly professional on…
Holly was incredibly professional on first meeting to view the property. She guided and supported me through all the steps. She maintained her professionalism throughout. Thank you Holly, I am incredibly grateful.
11 août 2025
Avis spontané
Réponse de Leaders - Bromsgrove
Dear Sarah Taylor We greatly appreciate your 5-star review and the time you took to share your experience with Holly. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
I have been dealing with Natalie…
I have been dealing with Natalie Mitchell for some time now both by email and telephone. She has always been most helpful, attentive and a pleasure to speak with. Thank you Natalie :)
15 août 2025
Avis spontané
Réponse de Leaders - Bromsgrove
Dear Lynne We greatly appreciate your 5-star review and the time you took to share your experience with Natalie . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
I can say nothing but praise for the…
I can say nothing but praise for the assistance that Leaders have given me as a landlord. Having a dedicated contact who has been outstanding throughout all my ups and downs. Natalie as been there for me, sorting things.
15 août 2025
Avis spontané
Réponse de Leaders - Bromsgrove
Dear Mr Peter Richards
We greatly appreciate your 5-star review and the time you took to share your experience with Natalie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
It is always a pleasure to speak to…
It is always a pleasure to speak to Natalie Mitchell at Bromsgrove office, she is attentive with a friendly manner and has always dealt with a query or given advice if needed. Her professionalism is second to none. Thank you leaders for having such a gem.
14 août 2025
Avis spontané
Réponse de Leaders - Bromsgrove
Dear Karl Stanley We greatly appreciate your 5-star review and the time you took to share your experience with Natalie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Have dealt with Natalie Mitchell for…
Have dealt with Natalie Mitchell for all our needs and advice as a tenant since day one, the professionalism and action of her is second to none. This goes along with her friendly manner and trust. Natalie is a credit to the Leaders albeit as tenant or landlord.
14 août 2025
Avis spontané
Réponse de Leaders - Bromsgrove
Dear Jan We greatly appreciate your 5-star review and the time you took to share your experience with Natalie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Renting new property
Would just like to say a huge thank you to Holly Leek for guiding and supporting us the whole way through the process! She made it as smooth and easy as she could and also went above and beyond whenever possibly could to help us with the process. Now we have a happy home !! Thank you again Holly
30 juin 2025
Avis spontané
Our Lettings consultant Holly has been…
Our Lettings consultant Holly has been amazing from as soon as we came in to contact with her after applying for a property. She has been very helpful in answering all questions and queries we have had, she has replied promptly and provided us with any reassurance or information needed to help complete applications and making the process as smooth as possible! Very much appreciated and would recommend Leaders to anybody looking for their new home!
19 juillet 2025
Avis spontané
Réponse de Leaders - Bromsgrove
Dear Kealie
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
We recently moved to Bromsgrove through…
We recently moved to Bromsgrove through leaders and I couldn't ask any more of the staff, holly leek in particular done a fantastic job for us and made the process alot more smoother. I would definitely recommend them
30 juin 2025
Avis spontané
Réponse de Leaders - Bromsgrove
Dear Daniel Gall
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
Thank you Aimee!
I've recently moved into a property, and Aimee has been super helpful! Very prompt with responses and always happy to help. Thanks very much :)
10 juin 2025
Avis spontané
Réponse de Leaders - Bromsgrove
Dear Chloe
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Aimee a 5 star rating!
Many thanks
Customer Care Team
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