Leaders - Derby Avis 

great assistance

I let a property using leaders, they said they're increasing fees and I queried this, still waiting to hear back from someone in relation to this 9 weeks on! Avoid at all costs. Zero communication from them.

Be very careful. Raised the rent by 70%,then kicked us out and hiked the rent up for the new tenants, Will lie and worm their way out of giving your deposit back, they will act as if they pass it to an independent body, however they call their department "the depositary" which allows them to see what you reply with, total liars. Please do not trust these unscrupulous toads. I'm sure there will be the obligatory response which we all know will be rubbish and try to shine them in an innocent light, so leaders? (or whatever you change your name to this week) ..... Here is your shining moment.... Have the last word... I'm sure that it will be fascinating!

Jas is always super helpful and quick to respond to requests. It genuinely feels like she cares about you and your property, getting resolutions alot quicker than previous property managers!!

As a landlord with not a huge portfolio, it’s been great to have Vikki as my constant rep/contact from Leaders as she understands the history behind the property and brings a valuable level of knowledge and expertise which helps to resolve matters quickly.

I am a landlord who uses the services of Leaders and Vikki Goodwin has been really helpful with a number of issues I’ve had. I know that when I go to her with a query it will be answered and things resolved. A trusted member of the team that covers Nottinghamshire.

Customer service is exactly what it should be. Responsive, reliable and honest. We have worked with leaders for a while now and have completed some tough jobs along the way. Through all the jobs the property managers are always at hand to give assistance when required and should have some recognition for this. We would like to commend Vikki Goodwin, Abbie Green, Elizaveta Korsak just to name a few of the exceptional staff we deal with on a daily basis. Through hard work and dedication we have been able to complete small and large jobs in a timely manner due to the swift communication between contractor / agent / landlord which comes down to these friendly few. We hope to work together seamlessly for many years to come and continue to deliver excellent customer service.

Moving into a rented property for the first time after living in a council house was a big change, and I was quite worried about the service and repairs in a private rental. However, I couldn’t have asked for a better experience, thanks to my housing manager, Hayley Ann. She has been absolutely amazing—addressing every issue I’ve reported with efficiency and professionalism. She always answers my calls with such warmth that I can practically hear her smile. Her excellent communication skills and dedication make her truly stand out.

I also want to express my gratitude to CJ, the agent, for his incredible support throughout my big move. He was always responsive and ensured all my emails were answered promptly.

Thank you both for making this transition so much easier! :)

Vikki is an outstanding property manager, looking after my properties for years with professionalism and care. Managing repairs and renovations hasn’t always been easy, but she has handled every challenge efficiently and with great attention to detail. Her dedication and expertise make the entire process so much smoother—I truly couldn’t manage without her. Highly recommend her services!

Regarding cockroach infestation at Babington Court Derby.
You say that you have not managed the building since 2023.You approximately manage eighty percent of the apartments.
Infestations come from the occupied units.DO YOUR THREE MONTHLY INSPECTION CHECKS on the units you manage.

Jaspreet and her team including Owen, James, Charlie, jamil Lucy,and cj at the nottingham and long eaton branch just to say how efficient and hospitable towards me which make feel confident and at ease. Also I am no bother to them either just efficient and professionalism towards the whole letting business environment. Also Sarah Campbell too from the selective licencing department always happy to help. Thank you again. Well done all of you. Thanks.

Leaders have been managing my property for more than 10 years, so far I have no problem whatsoever, all staff are helpful , particularly my current property manager Eleisha Thomas. If you are looking for an agency to manager you property I'd highly recommend Leaders-Derby

I have been working with Jas Gill in the property management team for a few months now, and she has been great. She responds to emails quickly, always available on the phone if there is any confusion over the scope of works on jobs we are working together and all round a very pleasant person. I look forward to continuing to work with Jas.

If I could give a zero I would. Leaders derby are absolutely awful. We've rented from for 10 years and they just won't do repairs, we nagged at them for 8 years to fix the rotten wooden windows, they kept telling us the landlord can't afford it. They've told so many lies. Finally he fixed them then drove the rent up by 160 a month. Lie to us all the time, when they do eventually send someone they send some odd Job bob incompetent. Who leave a mess. Boiler broke and they took all the tiles off the wall and left it that way, filling holes with cement. Still the same after 4 years, won't fix it. Kitchen has been falling apart since we moved in. Promised to fix it and then tell me they'll send contractors to price the job and they never ever turn up. Constantly arguing with Vikki the propery manager who has zero accountability, they don't do their job and won't talk to you on the phone because they say I'm rude, when I'm literally not, I'm just saying my boiler has been broken for 3 weeks now and you've done nothing , have told me for 2 weeks running the gas engineer will call me. Hasn't called..hasn't attended. I called her to ask why and told her it's not good enough, refused to talk to me and told me it will be done the next week, still hasn't been done. Absolutely disgusting company.

I contacted Hayley Ann Pateman via email today requesting if possible, relevant documents ie rental agreement I required from Leaders for forwarding on to relevant persons.

Hayley responded very quickly to my request and information I required. These were emailed to me within minutes.

I have dealt with Hayley on various occasions over time and found she is very professional, helpful, fast responding on emails, and where possible resolving queries promptly and I would happily liaise with her going forward with any future help.

Many thanks.

Mr. D. Truffas

What can I say about Georgina? We moved into a property which had clearly been neglected by the previous tenants and there were quite a few repair issues which had not been reported. I raised a long list of issues through the PORTAL and with the kind help of Georgina Naylor we worked through them issue by issue. She was exceptional, following along with every issue along the way keeping me informed all the time and in the loop. She conveyed our thanks to the Landlord over some issues which really were quite big jobs such as the roof and she always advised me truthfully and followed up on work Outstanding. I would employ her in my company in a heartbeat and she is an absolute credit to LEADERS who are very lucky to have her

Great communication from Georgina Naylor,keeps me updated about my property on a regular basis.
Very happy with the way Georgina is handling the things with our property.
Thank you Georgina.

HORFFIC experience Stay clear!
Read the real reviews which are all the bad ones. They are all telling truth.
From landlords & tenants. I'm now free of them.
There are no words for how bad this company truly is.
I can't believe there able to run business i wouldn't let them run a tap never mind a letting agency. You will seriously regret going with them .

Awful service from the people looking after our sale. Ryan and Kassandra would never reply to emails and when they did it was holding emails such as “i’ve emailed the buyers and will let you know” to which we never got any further comments from.

They were rude on email and we felt like our opinions and comments were of importance to them. Whereas if the buyers wanted anything it was acted upon straight away.

We feel very let down

Worst company on planet earth. Genuinely cannot even begin to explain the amount of issues we have had with them. I have raised over 6 complaints and never been given an apology or even an acknowledgment of wrong doing.

Sort context they will receive your payment for rent and deposit and then send credit references asking you for the balance… even though you have paid and had proof. Been living at this property for over 6 months and ever single month we have the same issue.

They don’t seem to care unless you make it public, so that’s why I’m here.

Please do not make our mistake and do not rent from leaders, no matter how nice the property is.

We have experienced harassment emails for payments we have made. If I could rate you lower than 1 I would.