Leaders - Derby Avis 

I am a landlord and I have been paying leaders for a full management service on a flat in Ipswich as I live elsewhere. Every time there is an issue, I have to get involved because the people they get quotes from are eye wateringly expensive. Last issue, leaking toilet, £543 to supply and fit including no less than £78 call out charge. Local Plumbers did it for £273, I'd recommend them, by the way. When I queried if they had been to the property to inspect the work they said they'd phoned the tenant who was happy with the repair and, any way, 'Leaders employees were not trained to inspect works' A cooker just two years old, their 'electrician' deemed it 'unrepairable' due to parts being unavailable, rubbish. Last year they added an additional £11/month on my fees to pay for their employees 'compliance training', whatever that is. You'd think that would be included in the business model? I emailed them last August with my dissatisfaction and that I would be looking to move my business elsewhere, to which I received no reply. An indication of their commitment to service?

An out of the ordinary handover to a new tenant handled with sensitivity, persistence and diligence. Thank you!

Amazing service and easy flow too
Teresa and Lewis have great customer service skills.

Spoke with Teresa Powell about a query regarding my deposit, Teresa took the time to listen and clearly explain everything and went out of her way to support me with my query. Really happy with the service I received.

Teresa Powell​ has been very lovely and kind with me. With Me moving, she's constantly put my mind at ease. Thank you so much

Amazing customer service! Lucy Hibbitt at the Derby branch was so helpful and not only was she polite, and friendly, she was also very thorough and followed up on what she said she would. This is a great example of how the letting process should be. Thank you Lucy.

Erin has helped me none stop with a house I am in process of renting, very friendly on the phone, couldn’t ask for anyone more friendlier to speak to.

Really useful and helped us to understand a lot more

Spoke with Erin, so prompt and responded immediately via email or telephone call. Made everything nice ajd easy. Thank you!

The team at Leaders went above and beyond to help secure a property for my son who needed to move at very short notice. We had an issue from our side but Teresa worked with us to get everything sorted and in record time. I can’t praise the team enough and I would definitely recommend them.

Not a great experience so far, we moved into our property just over 2 weeks ago and this was a week after our original move In date. After looking round the property 5-6 weeks before moving in we raised concerns about jobs that would need to be done before we moved in. When we got into the property none of this was complete, including all of the drains in the property being blocked and no use of a toilet for over a week. We then had a leak which has damaged the kitchen ceiling caused by the broken toilet. Furthermore we then entered the house to find the tenant before us household furniture to be thrown in the garden left a complete mess which after numerous emails and phone calls is still not sorted. Communication is poor and is awful that we have paid for a full months rent with issues still not fixed. Not a good experience for time renters like ourselves.

Having dealt with rental companies in the past who either don’t return your calls or put you on a waiting list- I can honestly say this company was amazing. I dealt with a lovely lady called Erin she was so efficient and let us know the status on the application if things changed. She negotiated a moving in date with the owner and organised a suitable time for the keys to be picked up. On collection they even gave a complimentary moving in box containing some lovely goodies. If you are looking to rent a property definitely call Leaders as your starter.

If there was only a way to give no stars!

Absolutely AWFUL agency! If you’re smart you’ll stay away, no matter how desperate you might be for a house!

They don’t bother with the tenants and does not manage to keep their promises!

Firstly they arranged for us to view our property TWICE and both times they have not showed up or made us aware that they would not make it.

Secondly, they moved us in a house that was in horrendous condition, but promised that whatever needed doing in the house was going to be done.

I could go on and on about how RIDICULOUS they are as an agency, but if I was to write down all the details, it would reach maximum text capacity.

STAY AWAY from them! They’re robbers and liars!

Amy Plummer from the Derby branch is my Property Manager and she has been amazing in dealing with my property. She responds to my queries very quickly and is always nice, polite and efficient. I would definitely recommend her! Thanks so much again Amy!

To use the Latin phrase “Caveat Emptor” is how I would rate my experience with Leaders - Derby.

I put a hold on a studio at the Babington Lane building and have been asking for my hold money, £50 to be returned to me for the past two weeks. It’s not rocket science, it’s pretty much a straight forward request not involving a big amount of money.

I am sick of calling the Derby office getting the run around, by George and Becky in Lettings, stalling, and giving me “bs” empty promises. It’s actually insulting and they are sorely mistaken if they think I am buying their excuses.

First off the building is not even completed. First tell tale sign that something is wrong with this place is the boarded up perimeter of the building at the street level.

I viewed the studio on site which was ok. When I asked to see the common areas ie: the laundry room, movie room, lounges etc, I was told “they’re not complete yet”. Mind you this building has been finished since Spring of 2022. Looks like the owner has run out of money to finish it. I was told it will be finished by the beginning of September. When I asked to see the two locations I was told they were being finished up. Mind you there was NOT a tradesman/men in sight, not a saw, a drill, not a hammer, in sight or being used. No builders vehicles or the like anywhere within the vicinity.

Misrepresentation of a buildings features and what is included as part of the monthly rent is against the law. When you rent a studio, you not only rent the studio you buy into the whole building and what it has to offer, not just some of it.

If your a student looking to rent in this building, consider other options. And if your requesting to get you “hold money” back, you can probably kiss that goodbye because Leaders - Derby will not be doing so anytime soon. Definitely not a good look and definitely unprofessional. The experience is akin to a slick used car salesman.

I would give no stars to this company
Negligence of property has left me homeless with no possessions. Absolutely disgusting
Do not rent with this company whatsoever.

Apart from the fact they hardly ever answer the phone, I'm not impressed with Leaders Derby. I had a property viewing arranged which was confirmed by text but nobody turned up and phone calls go to answerphone which is par for the course with Leaders as arranging the viewing was a nightmare in the 1st place. I certainly wouldn't let them manage any of my properties!

Update
In response to Leaders reply (where they requested I call the manager, Emma) I've tried to call 11 times.. most go to an answerphone which asks for a mailbox number (?) and the others just get cutoff 🤷🏻‍♂️ I did eventually get them to call me back through the Sales office and Joe put the phone down on me when I was explaining how disappointed I was with their service.. thanks Joe.

we recently has some miscomunication regarding a 3rd Party mid term inspection, and Poor communication (*In fact no communication from 3rd party) despite several emails, Amy Plummer looked into this Personally called to appologise and resolved the issue owning the Problem and not giving in until a resolution was reached, My thanks to Amy for he dillagence and attention to detail and customer support I recieved it was much appreciated