Leaders - Ipswich Avis 

99
TrustScore 3.5 sur 5

3,7

Friars House Ground Floor, IP1 1SL Ipswich, GB


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Lisez les avis des autres

Noté 1 sur 5 étoiles

7 weeks after handing back the keys, I still don’t have my deposit returned which the Landlord has stated should be fully 100% refunded. This has, I believe, totally exceeded the 20 days legal requ... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Logan has been absolutely amazing in helping find my son accommodation. He truly has gone above and beyond to help us secure a suitable place for my son to call home. Both my son and I couldn’t be hap... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Another year gone and another year of excellent service from the team at Ipswich Leaders. My thanks go to Glenda Emery, my property manager for her continued help, guidance and good service, and also... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I have used Leaders to manage my rental property for over 2 years now and I do not have one bad thing to say about them. Abi who has mainly been dealing with my property has provided a great service a... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Agence immobilière
  2. Investissements immobiliers
  3. Évaluateur immobilier
  4. Agence de location immobilière
  5. Géomètre-expert immobilier

À propos de Leaders - Ipswich

Écrit par l'entreprise

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Écrit par l'entreprise

Whether you are looking to sell or let your home, our teams are on hand to help.

Coordonnées de contact

  • Friars House Ground Floor, IP1 1SL, Ipswich, Royaume-Uni

3,7

Moyen

TrustScore 3.5 sur 5

99 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 99 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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3,7

Tous les avis

(99)

2 176 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Rental enqury

Called to enquire about rental properties and ask a host of questions. Abi was very helpful, answered what I needed answering and when the time comes to move will certainly call back.
Thank you for your time and help.

26 juillet 2023
Avis spontané
Noté 5 sur 5 étoiles

Residential property management experience - Abigail Gwilliam provided excellent…

Abigail Gwilliam provided excellent service regarding dealing with two water leaks in my apartment, which I let as a landlord. She acted for the landlord of the apartment above mine. She was always very proactive, helpful, polite, friendly, knowledgeable and quick at progressing the various steps involved. Well done Abi and many thanks for all your efforts.

13 juin 2023
Avis spontané
Noté 1 sur 5 étoiles

absolute disrespect for tenants

One year into the tenancy and it has been an absolute disappointment. Raising a formal complaint about their lack of service and absolute disrespect for tenants.

29 mai 2023
Avis spontané
Logo de Leaders  - Ipswich

Réponse de Leaders - Ipswich

Dear Catia,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards, Customer Care Team

Noté 5 sur 5 étoiles

Wonderful

I would highly recommend this agency, as someone who has lived in England for 20 years no other agency or private landlord have been as efficient and quick to respond than Leaders. Our property manager Alice Bevan has been helpful with issues in the past.

29 mars 2023
Avis spontané
Logo de Leaders  - Ipswich

Réponse de Leaders - Ipswich

Good afternoon

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Noté 5 sur 5 étoiles

As a tenant of Leaders as well as a…

As a tenant of Leaders as well as a contractor, they are always very quick and efficient and everyone is a pleasure to deal with. Abi my property manager is great and responds quickly to answer any questions or resolve any issues I have. Highly recommend Leaders whether you’re a tenant, landlord or to work with as a contractor.

30 mars 2023
Avis spontané
Logo de Leaders  - Ipswich

Réponse de Leaders - Ipswich

Dear Liam

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Noté 5 sur 5 étoiles

The best agency I worked with so far

The best agency I worked with so far, I rented a property with Leaders in January and so far they’re very helpful and always available to solve any issue, Abigail Gwilliam it’s been always very helpful and so far the best agent I ever worked with, 100% I’ll recommend them to friends and family

21 mars 2023
Avis spontané
Logo de Leaders  - Ipswich

Réponse de Leaders - Ipswich

Dear Diogo

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Noté 1 sur 5 étoiles

Very bad experience (check all details properly as agents try to trick you)

Very bad experience! The virtual and physical tour showed white goods however the House was handed over without informing that white goods were not available. When asked about that I was asked if I was aware about Facebook Marketplace and I can buy from there!!! The property manager was not helpful for the repairs as well.

1 février 2023
Avis spontané
Logo de Leaders  - Ipswich

Réponse de Leaders - Ipswich

Dear Ajay Bhandary,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team

Noté 5 sur 5 étoiles

Proactive and always happy to help

I've been in contact with Leaders recently re some maintenance that was required. Abi was straight onto the case and quickly arranged for the contract to contact me. I had a couple of other (separate) queries so emailed Abi and received a prompt reply - I can't fault the service provided in either case, it was excellent.

13 février 2023
Avis spontané
Logo de Leaders  - Ipswich

Réponse de Leaders - Ipswich

Dear Stu

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Noté 5 sur 5 étoiles

Really great experience from the…

Really great experience from the Ipswich letting team. Marcus great service in sales. Abigail and Megan 1st class property management in lettings. Very responsive quick to resolve issues great communication.

31 janvier 2023
Avis spontané
Logo de Leaders  - Ipswich

Réponse de Leaders - Ipswich

Dear Louis

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Noté 5 sur 5 étoiles

I have introduced a couple of houses…

I have introduced a couple of houses from my portfolio to Leaders which have difficult circumstances. Both Abi and Marcus, amongst others, have taken these on and embraced the challenging circumstances with no complaints. Thanks for all your help. Stefan

10 janvier 2023
Avis spontané
Logo de Leaders  - Ipswich

Réponse de Leaders - Ipswich

Dear Stefan

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Noté 5 sur 5 étoiles

Excellent service

Another year gone and another year of excellent service from the team at Ipswich Leaders. My thanks go to Glenda Emery, my property manager for her continued help, guidance and good service, and also to Abi Gwilliam for her prompt actions in addressing a heating emergency. Both are a credit to the company.

23 décembre 2022
Avis spontané
Logo de Leaders  - Ipswich

Réponse de Leaders - Ipswich

Dear Richard

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Noté 5 sur 5 étoiles

Abi and Freya at Leaders Ipswich have…

Abi and Freya at Leaders Ipswich have been brilliant helping set up and run a tenancy locally giving me peace of mind as a landlord- thank you for a fab service so far!

23 décembre 2022
Avis spontané
Logo de Leaders  - Ipswich

Réponse de Leaders - Ipswich

Good afternoon,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Noté 5 sur 5 étoiles

Abi Gwilliam has been very helpful in…

Abi Gwilliam has been very helpful in lots of matters for us. Thank you!

21 décembre 2022
Avis spontané
Logo de Leaders  - Ipswich

Réponse de Leaders - Ipswich

Dear Emma

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Noté 5 sur 5 étoiles

Love dealing with the staff on managing…

Love dealing with the staff on managing my properties.
Always helpful and courteous.
Big thanks to Abi

19 décembre 2022
Avis spontané
Logo de Leaders  - Ipswich

Réponse de Leaders - Ipswich

Dear John

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Noté 5 sur 5 étoiles

Abi is great

I have used Leaders to manage my rental property for over 2 years now and I do not have one bad thing to say about them. Abi who has mainly been dealing with my property has provided a great service and is easily contactable whenever I have needed her. I would definitely recommend using her to anyone.

17 décembre 2022
Avis spontané
Logo de Leaders  - Ipswich

Réponse de Leaders - Ipswich

Dear Leon

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Noté 5 sur 5 étoiles

Trust pilot

Any issues of the property they fix it asap

13 décembre 2022
Avis spontané
Logo de Leaders  - Ipswich

Réponse de Leaders - Ipswich

Dear Gemar

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Noté 5 sur 5 étoiles

Had an issue with our rental property…

Had an issue with our rental property so got in contact with our excellent letting agent Abi (Abigail Gwilliam) who contacted the landlord and sent across a message on how to solve the issue very quickly

13 décembre 2022
Avis spontané
Logo de Leaders  - Ipswich

Réponse de Leaders - Ipswich

Dear Sebastian

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Noté 5 sur 5 étoiles

So helpful

So helpful, answered all my questions

13 décembre 2022
Avis spontané
Logo de Leaders  - Ipswich

Réponse de Leaders - Ipswich

Dear Charlotte

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Noté 5 sur 5 étoiles

Good letting agent

Very good letting agent who communicate with me clearly and promptly answer any queries or issues I have.

My direct property manager in particular has been extremely helpful.

2 décembre 2022
Avis spontané
Logo de Leaders  - Ipswich

Réponse de Leaders - Ipswich

Dear Stephen

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

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