Tonbridge are quite rude. I was approached about a letting via email. Few emails back and forth, initially fine, but the moment my wage fell slightly short to 'pass referencing', never heard another w... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement133 High Street, TN9 1DH Tonbridge, GB
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Lisez les avis des autres
Mea Evans has been impressive with the way in which she sees to our needs as a tenant here in Tonbridge. The process of being heard and actions happening can often be frustrating and the larger system... Voir plus
L'entreprise a répondu
I wanted to write a quick review on my Leaders experience. I have been with the agency for many years and they have been looking after my properties. On the whole,service has been good but there... Voir plus
L'entreprise a répondu
I am happy to say that the service and help provided by Joseph in property management far exceeds any other that I have experienced with leaders . The continuity of working with Joseph has been good a... Voir plus
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À propos de l'entreprise
- Agence immobilière
- Investissements immobiliers
- Évaluateur immobilier
- Agence de location immobilière
- Géomètre-expert immobilier
À propos de Leaders - Tonbridge
Écrit par l'entreprise
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Écrit par l'entreprise
- Whether you are looking to sell or let your home, our teams are on hand to help.
Coordonnées de contact
133 High Street, TN9 1DH, Tonbridge, Royaume-Uni
4,4
Excellent
46 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Tonbridge are quite rude
Tonbridge are quite rude. I was approached about a letting via email. Few emails back and forth, initially fine, but the moment my wage fell slightly short to 'pass referencing', never heard another word. I got 'ghosted' but an agent, literally dropped like I was infected with something deadly. So my judgement is - probably better if they see money.
8 juin 2026
Avis spontané
Réponse de Leaders - Tonbridge
Dear Lorraine Harvey,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
Theo was 2nd to none
Theo was 2nd to none, very helpful & pleasent. Very highly recommend this company, 2nd to none
4 juin 2026
Avis spontané
Réponse de Leaders - Tonbridge
Dear Richard Lewis, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Theo. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Friendly and Efficient.
Mea at Leaders Tonbridge has been very helpful. Quick to respond to emails. Friendly, efficient and professional.
6 mai 2026
Avis spontané
Réponse de Leaders - Tonbridge
Dear Jonathan
We greatly appreciate your 5-star review and the time you took to share your experience with Mea. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Team always try to resolve issues as…
Team always try to resolve issues as quickly as possible. I’ve had a positive experience with everyone in the Tonbridge office.
Mea has also recently helped with advice around the upcoming legislative changes.
23 mars 2026
Avis spontané
Réponse de Leaders - Tonbridge
Dear Emma Blackburn
We greatly appreciate your 5-star review and the time you took to share your experience with Mea. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Mea is always timely in her response to…
Mea is always timely in her response to questions and queries from me as a tenant. Always helpful and passes me onto other individuals that are able to help if she's unable to resolve the query herself.
21 février 2026
Avis spontané
Réponse de Leaders - Tonbridge
Dear Arthur Magoola,
Thank you for your 4-star review! We're delighted to hear that you had a positive experience with Mea . If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence.
Kind regards,
Customer Care Team
Leaders letting agency review.
We have been with Leaders since 5 yrs . Generally the service has been pretty good ,thanks to Tilly overall albeit ,with some minor fluctuations due to small degree of continuity. We have had good service from Property Manager Mia Evans who was prompt,professional and supportive. Puraniks
6 mars 2026
Avis spontané
Réponse de Leaders - Tonbridge
Dear Ananth Puranik, Thank you for your 4-star review! We're delighted to hear that you had a positive experience with Tilly and Mia. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team
Leaders property management
Mea of Leaders has been very efficient in handling the management of my rental property. If the tenants report any issues Mea is quick to inform me, and then good at getting these issues resolved on my behalf.
I can recommend the use of her services in handling your rental property management.
1 mars 2026
Avis spontané
Réponse de Leaders - Tonbridge
Dear Nr We greatly appreciate your 5-star review and the time you took to share your experience with Mea. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Update
I wanted to write a quick review on my Leaders experience.
I have been with the agency for many years and they have been looking after my properties.
On the whole,service has been good but there have been periods of ups and downs as staff leave and often issues would not be dealt with by your local branch.
But recently,with the addition of Mea,things are definitely on the up.
She is very professional,considerate and caring,and communication (most important)is excellent.
And all issues get dealt with speedily.
Long may it continue.
27 février 2026
Avis spontané
Réponse de Leaders - Tonbridge
Dear Lee, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Mea. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Mea has the people skills to help…
Mea has the people skills to help Leaders lead the way in the property sector.
26 février 2026
Avis spontané
Réponse de Leaders - Tonbridge
Dear Thulani
We greatly appreciate your 5-star review and the time you took to share your experience with Mea. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Mea Evans
I need to leave a really late review for Mea Evans, my Property Manager. Mea is a total star! Always polite, super helpful and really supportive. In the interactions we’ve had, I wonder how I’d manage without her! Thanks Mea x
12 novembre 2025
Avis spontané
Réponse de Leaders - Tonbridge
Dear Rebecca Labuscagne, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Mea. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
excellent service and helpful agent
17 janvier 2026
Avis spontané
Réponse de Leaders - Tonbridge
Dear Kenneth Davis We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Mea Evans has been so incredibly…
Mea Evans has been so incredibly helpful in dealing with our property management. She has been professional and very quick in her response. Very reliable and pleasure to be dealing with her. Thank you so much Mea.
25 février 2026
Avis spontané
Réponse de Leaders - Tonbridge
Dear Coralyn Tinkler We greatly appreciate your 5-star review and the time you took to share your experience with Mea. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Outstanding service from Mea Evan’s who…
Outstanding service from Mea Evan’s who responded incredibly quickly when our boiler has issues a few weeks ago. She showed empathy and a sense of urgency both over the telephone and on the Leaders reporting system. We really appreciated her assistance with resolving the issue.
22 décembre 2025
Avis spontané
Réponse de Leaders - Tonbridge
Dear Linda
We greatly appreciate your 5-star review and the time you took to share your experience with Mea. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Happy Tenant
Since Mea became Property Manager for my building I have been delighted with how efficiently issues raised have been resolved. It has made this property a more comfortable and settled place to live.
25 février 2026
Avis spontané
Réponse de Leaders - Tonbridge
Dear Adrian Walsh
We greatly appreciate your 5-star review and the time you took to share your experience with Mea. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
I'm currently in the process of moving…
I'm currently in the process of moving out of my flat and Mea has been great. She has been nothing but helpful and friendly and has answered all the questions that have arisen. Thank you Mea for making this a pleasant experience.
24 février 2026
Avis spontané
Réponse de Leaders - Tonbridge
Dear Nick
We greatly appreciate your 5-star review and the time you took to share your experience with Mea. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Many thanks to Mea
Many thanks to Mea. I had an excellent experience with my process all thanks. She was professional, friendly and incredibly helpful from start to finish. Everything was well- organized, clean and exactly as described. She went above and beyond to make sure I was comfortable and had everything i needed.
I truly appreciate her dedication and outstanding service. I would highly recommend her to anyone looking for quality accommodation and a stress free experience.
24 février 2026
Avis spontané
Réponse de Leaders - Tonbridge
Dear Ms Itai Maradza We greatly appreciate your 5-star review and the time you took to share your experience with Mea. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Great property management at Leaders
Leaders manage 3 rental properties for us and do it very well. Last week, with no notice, our property manager became indisposed. Despite some complicated stuff going on with 2 of the properties (boiler replacement / repairs etc) Leaders colleagues seamlessly stepped in to assume responsibility. I would particularly like to mention Charlotte and also Mea Evans
23 février 2026
Avis spontané
Réponse de Leaders - Tonbridge
Dear Simon Flind We greatly appreciate your 5-star review and the time you took to share your experience with Charlotte and Mea. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Mea has been so helpful and responsive
Mea has been really helpful and responsive in any queries I have had with the property I rent through Leaders.
She has been considerate of my time when booking any maintenance appointments needed, taking into account I work from home and have dogs on the property.
All in all I am very happy with the support I have received when needed and would totally recommend Leaders to other prospective tenants.
24 février 2026
Avis spontané
Réponse de Leaders - Tonbridge
Dear Jane
We greatly appreciate your 5-star review and the time you took to share your experience with Mea. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
From local company to national corporation
I inherited Leaders when they took over a local agent I was using quite some time ago. The transition from a local, friendly and budget friendly company to a national corporation was not a happy experience. One of my main gripes was the whole host of different people I had to deal with, in scattered areas, none of which seem to be aware of each others actions.
However, I am hoping things may improve with the acquisition of Mea, as my dedicated property manager, who seems to be be more customer friendly. So far his response to emails and ongoing actions are promising. Tillie in the local office has also been quite helpful.
23 février 2026
Avis spontané
Réponse de Leaders - Tonbridge
Dear Richard Cox
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
Customer Care Team
Go Mea and Tilly
We have recently started working with Mea and things are looking up. Very mixed experience with Leaders as a management company. Seems it all depends on the person you get to deal with. Mea is looking good! Also want to call out Tillie in the Tonbridge office who has always been there for us.
21 février 2026
Avis spontané
Réponse de Leaders - Tonbridge
Dear Graham, Thank you for your 4-star review! We're delighted to hear that you had a positive experience with Mea and Tilly. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team
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