Products are good quality and competitively priced - however, delivery is poor. Website states products will arrive in X days. After said days, call CS only to be told they haven’t been shipped yet be... Voir plus
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I ordered two glazed paired doors and a door pair maker strip and they look fantastic together. Ordering them online was a breeze and when I went to collect them at the Hartlepool hub ,the lads ther... Voir plus
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Always offer me great prices, my account guy Stuart helps me out when I need stuff sorting and doesn’t try and constantly sell me things like other well known companies. Probably deserves a bonus. Ove... Voir plus
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Leaders Floors/Trade , as a company, can be a little bit ' hit or miss', mainly due to being unable to get them to answer calls....but another time they'll answer swiftly and obligingly. After a fair... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de leadertrade.com
Écrit par l'entreprise
Leader Trade is a leading distributor of high quality products for the home and trade.
We strive to bring new products and innovative designs to the UK market first, and why our unmatched service is welcomed all around the UK. At the very heart of Leader Trade's business, is our long-term business partnerships with global product manufacturers and importers. We work with some of the biggest global brands, to ensure that our products offer the very best in quality materials - while offering unique features and sustainability. If you want a supplier that offers great products at the UK's best prices – why not contact us today.
Écrit par l'entreprise
- 🏠 100's of new items added every month
- 💷 The UK's lowest trade prices
- 📱 Shop via desktop tablet & mobile
- 💖 Trade account benefits available
- 🗺️ We ship to the whole of the UK
- 🚚 VIP delivery from £29
- 🦮 Expert help & advice available
Coordonnées de contact
103 Whitby Street South, TS24 7LH, Hartlepool, Royaume-Uni
- 01429241270
- help@leadertrade.com
- leadertrade.com
4,0
Bien
919 avis
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The delivery driver James kept me…
The delivery driver James kept me posted on my order and arrived exactly when he said he would. Helped me load it into an awkward space which was extremely helpful
25 juillet 2025
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Jamie S provided a great delivery…
Jamie S provided a great delivery service. Called us 20 minutes prior to arrival. Carefully placed the heavy boxes in our prepared area and was generally very polite, positive and helpful. Thanks.
23 juillet 2025
Avis spontané
Réponse de leadertrade.com
Thanks so much for your kind words! We're delighted to hear Jamie S provided such a helpful and professional delivery service. We'll make sure he sees your feedback — it’ll mean a lot to him!
Best regards,
Belinda Everett - Trade Supervisor
Regret using Leader Trade
EDIT: No call back received, and I have sent 3 emails asking for a reply. Perhaps Leader Trade is closing down as this isn't how you'd expect to be treated if the company was looking to retain custom. Seems they just don't care.
First two doors were perfect. Third door has been a complete disaster. Misplaced order in the Leader system resulting in delay, delays in responding to messages, door not delivered in the time slot given, half of the order missing, door severely damaged in two places, new door received with fault which is visible when light hits the door - clearly not quality checked, delay responding to emails and calls, passed between departments and a rude call handler who misadvised and couldn't resolve the issue. I am hoping to receive a call back tomorrow from a manager with a solution and will update this review with the outcome but at the present time, I regret using Leader Trade.
21 juillet 2025
Avis spontané
Good service and friendly team
Good service and friendly team with the option to click and collect for a discount
11 juillet 2025
Réponse de leadertrade.com
Thanks so much for your great review!
We're really pleased you found the service good and the team friendly — that’s exactly what we aim for. It’s also great to hear the Click & Collect option worked well for you and offered extra value!
Kind Regards
Belinda Everett - Trade Supervisor
Excellent service
Excellent service, doors were perfect and well made. Delivery was fast and communication was excellent. Highly recommend
15 mai 2025
Réponse de leadertrade.com
Thank you for your fantastic feedback!
We're so glad to hear that you're happy with the doors and the overall service — from the quality of the product to the speed of delivery and communication. It means a lot to know we’ve met your expectations and earned your recommendation.
Kind Regards
Belinda Everett - Trade Supervisor
Stuart at trade was very helpful…
Stuart at trade was very helpful sorting out my order. Very good service all round.
1 juillet 2025
Réponse de leadertrade.com
Thank you so much for your kind words!
We’re really pleased to hear Stuart was able to help with your order — he’ll be chuffed to know his support made a difference. Providing great service is what we strive for, so it’s fantastic to know you had a smooth experience all round.
Kind Regards
Belinda Everett Trade Supervisor
Réponse de leadertrade.com
We appreciate your feedback and are happy to hear that your items arrived on time. Thank you for taking the time to share your experience with us.
Belinda Everett
Trade Supervisor
Great company
Great company, delivered quickly and on time - good price and great quality!
24 juin 2025
Réponse de leadertrade.com
Thank you for your fantastic review! We’re so pleased to hear that you were happy with the speed of delivery, the value, and the quality of our product. At Leader Online Limited, we work hard to provide excellent service and great value, so it’s incredibly rewarding to know we met your expectations.
Kind Regards,
Belinda Everett - Trade Supervisor
Great product on time very helpful when…
Great product on time very helpful when ordering
23 juin 2025
Réponse de leadertrade.com
Thank you so much for your kind words! We’re thrilled to hear that you’re pleased with the product and that it arrived on time. It’s also wonderful to know that our team was helpful during the ordering process — providing a smooth and supportive experience is something we strive for every day.
We truly appreciate your feedback and your support. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Kind Regards,
Belinda Everett - Trade Supervisor
Very disappointed
Kept waiting for over an hour to pick up a simple order which they brought three times and it was wrong!
20 juin 2025
Réponse de leadertrade.com
Thank you for bringing this to our attention, and please accept our sincere apologies for the experience you described. We’re very sorry to hear that your order was not handled correctly and that you were left waiting for such an extended period — this is not the level of service we aim to provide.
We completely understand your frustration and appreciate you taking the time to share this feedback. Your experience has been shared with our team so we can investigate what went wrong and take steps to ensure it doesn’t happen again.
If you're open to it, we would welcome the opportunity to make things right. Please feel free to contact us directly at 01429241299 with your order information so we can follow up with you personally.
Thank you again for your feedback, and we hope to have the chance to restore your confidence in us.
Kind Regards,
Belinda Everett - Trade Supervisor
All good and dandy
16 juin 2025
Réponse de leadertrade.com
Thank you for taking the time to share your feedback! We're delighted to hear that everything was "all good and dandy" — it’s always encouraging to know that our customers are satisfied with their experience.
If there’s ever anything more we can do to improve or assist further, please don’t hesitate to reach out. We truly value your support.
Kind Regards,
Belinda Everett - Trade Supervisor
Screw's too long or missing, inferior plastic breaks upon unpacking, poorly primed with paint running. I would say decent price however after rectifying this not such a good price. Won't use again.
Screw's too long or missing, inferior plastic snaps just unpacking,
10 juin 2025
Réponse de leadertrade.com
Thank you for taking the time to share your feedback — we genuinely appreciate it. We're very sorry to hear that your experience with the product did not meet expectations.
It's disappointing to learn about the issues with the screws, the condition of the plastic parts, and the paint finish. This is far from the standard we strive to maintain, and we understand how frustrating it must have been to encounter these problems straight out of the box — especially when it affects the overall value of your purchase.
Your comments have been passed directly to our quality control team for immediate review, as we take all feedback seriously and are committed to making improvements. If you're open to it, we'd love to learn more and make things right where possible.
Please feel free to contact our support team at 01429 241 299 or Help@leadertrade.com with your order details — we’d really appreciate the opportunity to address your concerns directly.
Thank you again for your feedback, and we’re sorry to have let you down this time.
Kind Regards,
Belinda Everett - Trade Supervisor
The door is spot on but they charge a…
The door is spot on but they charge a fortune for delivery unless you go for eco delivery but then you have to wait 6 weeks...really let yourselves down 2 weeks would be more like it....
10 juin 2025
Réponse de leadertrade.com
Thank you for your review — we're really pleased to hear that you're happy with the door itself!
We’re sorry, however, that the delivery options didn’t meet your expectations. We aim to offer flexibility for our customers, which is why we provide both standard and eco delivery services. That said, we completely understand your frustration with the extended wait time for eco delivery, and we appreciate your feedback on this.
We’re always reviewing our logistics and pricing to strike the right balance between affordability, efficiency, and sustainability. Your comments have been shared with our operations team as we continue working to improve this experience.
Thanks again for your honest input — it helps us do better.
Kind Regards,
Belinda Everett - Trade Supervisor
I received an email confirming my…
I received an email confirming my delivery for Tuesday, so I arranged for builders to be on site for next day and even took a day off work to accept the order. Only then do I find out that nothing is being delivered due to stock issues — with no prior warning.
I was then told it would arrive Thursday, yet still no confirmation has come through. This has caused serious inconvenience and wasted time, especially given this is a £1,300+ order
17 juin 2025
Avis spontané
Delivery info 100% accurate
Delivery info 100% accurate. You could see the delivery on route to me. Pine board was not damaged. Would certainly purchase from them again.
9 juin 2025
Réponse de leadertrade.com
Thank you for your kind review! We’re glad to hear that the delivery tracking was clear and accurate, and that your pine board arrived in perfect condition.
We work hard to ensure a reliable and transparent delivery process, so it's great to know this made a positive impression. We're also delighted to hear you'd choose to shop with us again — we look forward to it!
Kind Regards,
Belinda Everett - Trade Supervisor
Ordered pine board
Ordered pine board, wood isn't bad quality not the best though, bit of a twist in it but for what I'm doing with it will be fine, but the delivery was bad, a week late after I took time off work to take delivery. All very apologetic but still a pain in the @#%@
30 mai 2025
Réponse de leadertrade.com
Thank you for your honest feedback and for taking the time to share your experience. We're pleased to hear that the pine board met your needs overall, though we regret that it didn’t fully meet your expectations in terms of quality.
Most importantly, we sincerely apologise for the delay in delivery and the inconvenience it caused — especially given the time you took off work to receive it. While we’re glad our team was courteous in addressing the issue, we fully understand that this situation was frustrating and far from ideal.
Please be assured that we’re reviewing this internally to help prevent similar delays in the future. Your satisfaction is very important to us, and we appreciate your patience and understanding.
Kind Regards,
Belinda Everett - Trade Supervisor
Brilliant quality product.
Brilliant quality product.
Ordered a 2.35m pine furniture board and I am really happy with the quality. Painted it white with furniture paint and attached it to some ikea units to make a custom dresser. Looks awesome.
4 juin 2025
Réponse de leadertrade.com
Thank you for your fantastic feedback! We're so pleased to hear that you’re happy with the quality of the 2.35m pine furniture board and that it worked perfectly for your custom dresser project.
It’s always great to see our products being used creatively, and we’re delighted to know the result looks awesome! Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience.
Kind Regards,
Belinda Everett - Trade Supervisor
Great company
4 juin 2025
Réponse de leadertrade.com
Thank you for your kind words! We’re delighted to know you consider us a great company. Your support means a lot to us, and we’re committed to continuing to deliver the quality and service you expect.
Kind Regards,
Belinda Everett - Trade Supervisor
Absolutely great service
Absolutely great service, amazing prices, smooth ordering process and very good delivery.
6 juin 2025
Réponse de leadertrade.com
Thank you for your wonderful feedback! We're thrilled to hear that you were happy with our service, competitive pricing, smooth ordering process, and prompt delivery.
Providing a seamless and satisfying experience for our customers is always our top priority, and it’s great to know we met your expectations.
Kind Regards,
Belinda Everett - Trade Supervisor
Delivered on time and the driver went…
Delivered on time and the driver went above and beyond to find us - it's not an easy address to find. Thank you.
13 juin 2025
Avis spontané
Réponse de leadertrade.com
Thank you so much for your lovely feedback! We’re thrilled to hear that your delivery arrived on time and that our driver went the extra mile—literally! We know how tricky some addresses can be, so it’s great to hear that their efforts made a difference. We’ll be sure to pass on your kind words. If there's anything else you need, we're always here to help. Thanks again!
Kind Regards,
Belinda Everett - Trade Supervisor
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