I spoke to Caroline in warranty regarding my head torch. I cannot describe how easy the process was made for me to have my torch replaced. An absolute pleasure to deal with Caroline. Even after I man... Voir plus
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Had an issue that required a warranty claim. Contacted the LedLenser UK Team view the warranty tab online. The claim was sorted out fast and efficiently. I couldn't ask for a better service from them.... Voir plus
Id like to personally thank Faiza, who dealt with my query. From start to finish I was kept in constant contact with and the company's professionalism and the calibre of their customer service was ver... Voir plus
L'entreprise a répondu
Brilliant customer services! Have had a Ledlenser torch in my job for probably 15 years & bought a new torch & a spare part for the old torch to fix & give to a family member but had to contact cust... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
The sun and Ledlenser have something in common: We make light for the whole world! As one of the world's leading manufacturers of portable LED lighting products, we dedicate all our strength and expertise to this task. Ledlenser's quality products give users worldwide the freedom to do their job in the best possible way or to pursue their passion with dedication - with the best possible light at their side. Our premise “German Engineering & Design” has guided us since the first day of our company history and is the basis for the unique Ledlenser quality promise.
Coordonnées de contact
Kingswick House, SL5 7BH, Sunninghill, Royaume-Uni
- 01344838222
- webstore@ledlenser.co.uk
- ledlenser.co.uk
4,9
Excellent
303 avis
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excellent product accompanied with…
excellent product accompanied with first class customer service. 100% recommended
26 janvier 2026
Avis spontané
Réponse de Ledlenser UK
Hi Steve,
Thank you for your feedback. We’re pleased to hear that you’re happy with both the product and the customer service you received.
Your recommendation is greatly appreciated.
Thanks,
The Ledlenser Team
Efficient and professional
Query answered very promptly. Friendly and efficient service
27 janvier 2026
Avis spontané
Réponse de Ledlenser UK
Hi Paul,
Thank you for your feedback. We’re pleased to hear that your query was answered promptly and that you found the service friendly and efficient.
Thanks,
The Ledlenser Team
Very good customer service and very…
Very good customer service and very smooth with warranty claims (a guarantee you can trust that works). Torches are trusted especially in aviation industries.
27 janvier 2026
Avis spontané
Réponse de Ledlenser UK
Hi Chester,
Thank you for your feedback. We’re pleased to hear that you found the warranty process smooth and reliable.
It’s also great to know that our torches are trusted in demanding environments such as aviation, where dependable performance is essential.
Thanks,
The Ledlenser Team
Torch developed a fault
Torch developed a fault, but LED Lenser dealt with it well. Return was easy and customer service was helpful and responsive. Faults happen — it’s how they’re handled that matters.
16 janvier 2026
Avis spontané
Réponse de Ledlenser UK
Hi Sean,
Thank you for your balanced and thoughtful feedback. We’re sorry that a fault developed, but we’re pleased to hear that the return process was straightforward and that our team was helpful and responsive.
You’re absolutely right - while issues can occasionally occur, it’s important that they’re handled properly. We’re glad this was reflected in your experience.
Thanks,
The Ledlenser Team
Really helpful support and great product
Caroline in support was so helpful and replied to several emailed queries. I ordered the P7 Core and am extremely pleased with it, very quick delivery and great quality and performance
23 janvier 2026
Avis spontané
Réponse de Ledlenser UK
Hi Paul,
Thank you for your feedback. We’re pleased to hear that the team were able to assist you with your queries and that you’re happy with your P7 Core.
It’s good to know the delivery was quick and that the quality and performance met your expectations. We’ll be sure to pass your kind comments on to our team.
Thanks,
The Ledlenser Team
Extremely quick and informative…
Extremely quick and informative response to my enquiry, with a link directly to the replacement part I needed. The part arrived quickly and my trusty torch is working perfectly again.
22 janvier 2026
Avis spontané
Réponse de Ledlenser UK
Thank you for the great review! We’re pleased to hear your enquiry was handled quickly and clearly, and that the replacement part arrived promptly. It’s fantastic to know your torch is back working perfectly again-we really appreciate your feedback. Ledlenser Team
Seven year warranty.
The seven year warranty gives complete confidence in buying from LedLenser with no quibble replacement when necessary.
24 janvier 2026
Avis spontané
Réponse de Ledlenser UK
Thank you for your feedback! We’re really pleased to hear our seven-year warranty gives you confidence when choosing Ledlenser. Providing reliable products and hassle free support is very important to us. Ledlenser Team
Great product and service
My excellent P7R torch developed a fault. The returns process was straightforward and I was issued with a new torch, dispatched by Royal Mail 24 tracked. Great service, very high quality product. Worth the money in my view.
24 janvier 2026
Avis spontané
Réponse de Ledlenser UK
Thanks so much for the feedback! 😊 We’re glad we could sort the replacement smoothly and get a new P7R out to you quickly. Hearing that you rate the quality and value means a lot to us. Ledlenser Team
Have and use 3 x P7R Core and P14
Have and use 3 x P7R Core and older P14's. They do not have an easy life and are used a lot, had one P7R become faulty after 5 years and immediately and without quibble replaced under warranty by led Lenser. You don't get service and reliability like that in many places.
24 janvier 2026
Avis spontané
Réponse de Ledlenser UK
Thank you for taking the time to share your experience. We’re delighted to hear your P7R Core and P14 lights have stood up to such heavy use, and that we could replace your P7R quickly and without hassle. Providing reliable products and dependable service is very important to us, so your feedback means a great deal. Ledlenser Team
Staff was very helpful and friendly
Staff was very helpful and friendly, I will be definitely purchasing another LED Lensor light in the future
23 janvier 2026
Avis spontané
Réponse de Ledlenser UK
Thank you for your kind review! We’re really pleased to hear our team was helpful and friendly, and we look forward to supporting you with your next Ledlenser purchase. Ledlenser Team
I use Ledlenser for all of my…
I use Ledlenser for all of my flashlight needs both for work and leisure and have never had cause for complaint. All items that I have purchased have always performed excellently.
Additionally, In the rare occurrence of any problems, the customer service department are easy to deal with and extremely helpful.
23 janvier 2026
Avis spontané
Réponse de Ledlenser UK
Thank you for the fantastic review and for choosing Ledlenser for both work and leisure. We’re delighted to hear our products have consistently performed well for you, and that on the rare occasion you’ve needed support, our customer service team could help quickly and easily. We really appreciate your continued trust. Ledlenser Team
Support team are genuinely helpful and…
Support team are genuinely helpful and an actual real person which is getting rare these days. I've been using their products for a few years and would not hesitate to recommend ledlenser to anyone
23 janvier 2026
Avis spontané
Réponse de Ledlenser UK
Thank you for such a thoughtful review! We’re really pleased to hear our support team made a genuine difference and that you’ve enjoyed using our products over the years. Your recommendation means a great deal to us. Ledlenser Team
Very good customer aftercare
Very good customer aftercare, in fact quite exceptional. Promptly sorted out my problem. Thankyou
22 janvier 2026
Avis spontané
Réponse de Ledlenser UK
Thank you for your kind feedback! We’re delighted to hear you found our aftercare exceptional and that your issue was resolved promptly. Your support is greatly appreciated. Ledlenser Team
Faiza was amazing
Faiza was amazing! Quick to respond and so helpful and informative. Thank you
22 janvier 2026
Avis spontané
Réponse de Ledlenser UK
Thank you for your kind words! We’re so glad to hear Faiza was able to help and provide quick, informative support. We’ll be sure to pass this along to her-she’ll really appreciate it! Ledlenser Team
Seamless product replacement process
Seamless product replacement process. Super helpful and friendly team. The quality of these products is incredible.
19 janvier 2026
Avis spontané
Réponse de Ledlenser UK
Thank you for the great review! We’re glad the replacement process was seamless and that you’re enjoying the quality of our products. We really appreciate your support. Ledlenser Team
Fantastic product backup / warranty
I’ve had a number of Ledlenser headtorches and a couple of their hand torches over the years and they have all been great and very robust. I recently had an issue with my neo10r headtorch and contacted Ledlenser to see if I could get a replacement part. They promptly replied saying that there wasn’t a part available as it was discontinued but asked if I had a copy of the receipt as it might fall under the warranty. After digging out a copy of the receipt (luckily I had kept a copy of the original email receipt from 5years earlier!!) and sending a photo of the issue they sent a return form to me. Within a couple of days I received an email saying that they couldn’t repair the headtorch but they would replace it with the latest more powerful (and generally more up to date) version. Its great and very refreshing when companies genuinely backup the warranty they offer. I tend to be very sceptical and often feel companies try to wriggle out of them – but I have to say Ledlenser were brilliant and actively encouraged me to send it in to check if there was anything they could do. I have no hesitation in offering 5 stars – I would offer more if I could!
21 janvier 2026
Avis spontané
Réponse de Ledlenser UK
Thank you for your fantastic review and for sharing your long-term experience with our products. We’re delighted to hear that our team could support you with your NEO10R, and that the replacement with the latest model met your expectations. We’re especially pleased that our warranty support restored your confidence - that’s exactly the kind of service we aim to provide. Your loyalty and kind words mean a lot to us, and we truly appreciate the 5 star rating. Ledlenser Team
Brilliant company in sorting out my…
Brilliant company in sorting out my faulty head torch
20 janvier 2026
Avis spontané
Réponse de Ledlenser UK
Thank you! We’re pleased we could resolve the issue for you. Ledlenser Team
There was a fualt in the product after…
There was a fualt in the product after one year of purchasing. It was replace at no cost.
10 janvier 2026
Avis spontané
Réponse de Ledlenser UK
Thank you for your review. We’re sorry to hear you experienced a fault, but pleased we could replace the product at no cost. We appreciate your feedback and are glad we could resolve the issue for you. Ledlenser Team
Great product great service
This company takes fully ownership of any issues.
Fantastic customer services from Caroline and Faiza thank you .
Don’t buy a head torch from anywhere else.
Only buy from LEDLENSER so helpful great customer experience.
Great products and above and beyond customer service .
Thank you once again.
16 janvier 2026
Avis spontané
Réponse de Ledlenser UK
Thank you so much for your fantastic review. We’re thrilled to hear that Caroline and Faiza were able to provide such helpful support and that you had a great customer experience. Taking ownership of any issues and going above and beyond for our customers is something we always aim for, so your kind words mean a lot to us. Thank you for your trust in Ledlenser and for recommending us, we really appreciate it. Ledlenser Team
ML4 lanterns 10/10
One of my 3 ML4 lanterns developed a charging fault within the year. LED lenser replaced it without quibble , once I returned it to them. Its a great product and the rechargeable battery really lasts hours and hours . Brilliant design, I bought it for power cuts because it can be fitted with normal AA batteries too, if you can't recharge because of your location, or a long power cut. Great even light with levels of brightness and red mode if needed.
17 janvier 2026
Avis spontané
Réponse de Ledlenser UK
Thank you for taking the time to share such a detailed review. We’re pleased to hear that our team was able to replace your ML4 lantern quickly and without hassle, and that you’re enjoying the design and versatility of the product. It’s great to know the battery life, lighting modes, and backup AA option have proven useful, especially for power cuts. Your feedback is greatly appreciated and helps reassure other customers about both our products and aftercare service. Ledlenser Team
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