I spoke to Caroline in warranty regarding my head torch. I cannot describe how easy the process was made for me to have my torch replaced. An absolute pleasure to deal with Caroline. Even after I man... Voir plus
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Id like to personally thank Faiza, who dealt with my query. From start to finish I was kept in constant contact with and the company's professionalism and the calibre of their customer service was ver... Voir plus
L'entreprise a répondu
Brilliant customer services! Have had a Ledlenser torch in my job for probably 15 years & bought a new torch & a spare part for the old torch to fix & give to a family member but had to contact cust... Voir plus
L'entreprise a répondu
Dear Faiza, We are soo grateful for your support and dealing with arisen situation in most professional manner! I would like to somehow reach out to your management and express my gratitude fo... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
The sun and Ledlenser have something in common: We make light for the whole world! As one of the world's leading manufacturers of portable LED lighting products, we dedicate all our strength and expertise to this task. Ledlenser's quality products give users worldwide the freedom to do their job in the best possible way or to pursue their passion with dedication - with the best possible light at their side. Our premise “German Engineering & Design” has guided us since the first day of our company history and is the basis for the unique Ledlenser quality promise.
Coordonnées de contact
Kingswick House, SL5 7BH, Sunninghill, Royaume-Uni
- 01344838222
- webstore@ledlenser.co.uk
- ledlenser.co.uk
4,9
Excellent
301 avis
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Out of standard warranty
My P7R Signature was 4 years old and started playing up. It was turning off and buzzing when selecting high power or boost mode. I had forgotten to register for the 7 years extended warranty but thought it may be worth contacting Ledlenser anyway. To my surprise and utter joy, not only did they accept it back to be looked at they replaced it with a brand new 2025 model with more power, a better selection switch and all the accessories! I have a lot of Ledlenser products and this experience has given me great confidence that I chose the right brand. Thank you Ledlenser!
4 février 2026
Avis spontané
Réponse de Ledlenser UK
Hi Mark,
Thank you for taking the time to share your experience. We’re pleased to hear that we were able to assist with your P7R Signature and that you’re happy with the replacement model.
Even after several years of use, we always aim to support our customers wherever possible, and it’s good to know this experience has reinforced your confidence in the brand.
We appreciate your continued support of Ledlenser products and hope the new model serves you well for many years to come.
Thanks,
The Ledlenser Team
Great communication and help
Great communication and help from the LED Lenser Support team. Friendly, hassle free warranty replacement. Very happy with my P7 performance and the aftercare received. Particular thanks to Faizer.
6 février 2026
Avis spontané
Réponse de Ledlenser UK
Hi Ed,
Thank you for your feedback. We’re pleased to hear that you had a smooth and hassle free warranty experience, and that you’re happy with the performance of your P7.
We’ll be sure to pass your thanks on to our staff, they’ll appreciate the recognition.
Thanks,
The Ledlenser Team
Excellent communication and support
Excellent communication. Efficient logistics. Seven year warranty backed up. New product sent. Only downside is having to pay for return
6 février 2026
Avis spontané
Réponse de Ledlenser UK
Hi Mike,
Thank you for your feedback. We’re pleased to hear that you were happy with the communication, logistics and warranty support, and that the replacement was handled efficiently.
Thanks,
The Ledlenser Team
Réponse de Ledlenser UK
Hi Mr. White,
Thank you for your positive feedback. We’re pleased to hear that your experience with our team was prompt, complete and handled professionally.
Thanks,
The Ledlenser Team
Brilliant company
Brilliant company. Brilliant torches and when enquired for a warranty item. It was dealt with very quickly by Faiza.
5 février 2026
Avis spontané
Réponse de Ledlenser UK
Hi Jonathan,
Thank you for your feedback. We’re pleased to hear that you’re happy with your torches and that your warranty enquiry was handled quickly.
We’ll be sure to pass your comments on to our staff, they will appreciate the recognition.
Thanks,
The Ledlenser Team
Super service following intermittent fault
Intermittent fault on switch developed after 4 years moderate use. Once returned and proof of purchase etc submitted, a replacement was immediately sent out. Decent comms throughout.
3 février 2026
Avis spontané
Réponse de Ledlenser UK
Hi Matthew,,
Thank you for your feedback. We’re pleased to hear that, once your return and proof of purchase were received, the replacement was arranged promptly and that you found the communication clear throughout.
Good to know the process worked smoothly for you. If you need any further assistance, please don’t hesitate to get in touch.
Thanks,
The Ledlenser Team
LEDLenser kindly honoured their…
LEDLenser kindly honoured their warranty for an Ex Rated lamp. With my work in dangerous environments (oil tankers, gas carriers etc.) having reliable equipment is essential, so when my lamp failed after a brief investigation by LEDLenser a replacement was sent out. Unfortunately the courier DPD were poor, as usual, and even then LEDLenser sent out a replacement lamp to help get me going again. Faiza the customer care and servicing agent was superb throughout with prompt communications and a real customer led approach instilling confidence. I would buy again from LEDLenser, and would recommend their products to anyone due to the great warranty and great customer service and communications.
3 février 2026
Avis spontané
Réponse de Ledlenser UK
Hi Bari,
Thank you for taking the time to share your experience. We understand how critical reliable equipment is when working in hazardous environments, so we’re pleased we were able to resolve the issue with your ATEX light quickly.
While we’re sorry to hear about the courier difficulties, we’re glad we could step in and ensure you were supplied with a replacement without further delay.
Thank you for your continued trust in Ledlenser.
Thanks,
The Ledlenser Team
Amazing Customer Service Experience
Amazing customer service from Faiza who was so helpful in replacing my husband’s torch because the batteries got stuck. My husband used his Ledlenser torch daily to walk our dog at night - he loved it because it was so bright and great quality.
My first point of contact at Ledlenser was with Faiza who was so helpful and kindly replaced the faulty one - my husband was delighted!!!
4 février 2026
Avis spontané
Réponse de Ledlenser UK
Hi,
Thank you for your lovely feedback. We’re so pleased to hear that your husband enjoys using his Ledlenser torch and that it plays such an important role in his daily dog walks.
Thanks,
The Ledlenser Team
No One Regrets Buying Quality
LED Lenser answered my warranty issue precisely, and issued me with a replacement torch, with no quibble.
When I called their helpline, I got straight through to a led lenser operative who was knowledgeable and helpful.
A very refreshing consumer experience.
29 janvier 2026
Avis spontané
Réponse de Ledlenser UK
Hi David,
Thank you for your feedback. We’re pleased to hear that your warranty query was handled clearly and without delay, and that you found our Support Team knowledgeable and helpful.
It’s good to know the experience felt straightforward and positive - that’s exactly what we aim to provide.
Thanks,
The Ledlenser Team
Very responsive Support team
I was shipped a faulty unit (the HF4R headlamp switched itself off after about 10 seconds) but the support team promptly changed it for a new one.
3 février 2026
Avis spontané
Réponse de Ledlenser UK
Hi Bernard,
Thank you for your feedback. We’re sorry that you initially received a faulty HF4R headlamp, but we’re pleased to hear that our support team was able to resolve the issue promptly with a replacement.
Thanks,
The Ledlenser Team
My experience with led lensor has been great…
My experience with led lensor has been second to none they have went above and beyond with there quality of there products and also there customers service are also very helpful and the warranty they give you with your device is great thanks again led lenser much appreciated
3 février 2026
Avis spontané
Réponse de Ledlenser UK
Hi Jonny,
Thank you for your feedback. We’re pleased to hear that you’ve had such a positive experience with both our products and our customer service team.
It’s great to know that the quality and warranty support have met your expectations. We truly appreciate you taking the time to share your experience.
Thanks,
The Ledlenser Team
Led Lenser define customer service
Led Lenser define customer service. Absolutely flawless and rapid processing of a warranty claim.
I have used Lenser lights for many years now and can’t recommend enough for providing first class products and second to customer service should a problem arise.
Telephone calls are answered straight away and problems actioned and dealt with immediately.
Well done LedLenser, I think virtually all other companies could learn from you!
⭐️ ⭐️ ⭐️ ⭐️ ⭐️
30 janvier 2026
Avis spontané
Réponse de Ledlenser UK
Hi Timothy,
Thank you for such generous feedback. We’re very pleased to hear that your warranty claim was handled quickly and that you’ve consistently had positive experiences with both our products and our team.
It’s particularly good to know that you found our telephone support responsive and efficient - that’s exactly the standard we aim to maintain.
We truly appreciate your continued support over the years.
Thanks,
The Ledlenser Team
Don’t buy torches anywhere else
This is a very unusual Company as they actually do what they say. Most Companies spout promises about warranty’s but do everything they can to wriggle out of honouring the warranty
LED Lenser must be the exception as there is a no quibble guarantee. I have purchased additional torches from them for different purposes and quite frankly won’t go anywhere else.
One of my torches broke (headlamp type) however I do use this on a daily basis, a no fuss replacement was sent out the next day. excellent company
Thank you Faiza for dealing with this so prompt!!..
30 janvier 2026
Avis spontané
Réponse de Ledlenser UK
Hi Kevin,
Thank you for your thoughtful review. We’re pleased to hear that your warranty experience was straightforward and that the replacement was arranged without delay.
We aim to stand by our products and our guarantees, so it’s good to know that this was reflected in your experience. We’ll also be sure to pass your thanks on to our staff for their prompt assistance.
We appreciate your continued support and trust in Ledlenser.
Thanks,
The Ledlenser Team
Big fan of their LED headtorches…
Big fan of their LED headtorches (neo9r) for trailing running and fantastic customer service. Used their products for over a decade.
30 janvier 2026
Avis spontané
Réponse de Ledlenser UK
Hi Andy,
Thank you for your continued support over the years. We’re pleased to hear that the NEO9R has been a reliable companion for your trail running and that you’ve consistently had a positive experience with our customer service.
It’s always encouraging to know our products are being put to good use out in the field.
Thanks,
The Ledlenser Team
Contacted customer service Faiza Was So…
Contacted customer service Faiza Was So helpful and kind :)
29 janvier 2026
Avis spontané
Réponse de Ledlenser UK
Hi Aimee,
Thank you for your feedback. We’re pleased to hear that the team were helpful and kind in assisting you.
Thanks,
The Ledlenser Team
Great service from Faiza
Great service from Faiza. Clear,
concise communication getting my problem sorted quickly and without any hassle.
Really pleased considering it was me that had made a mistake while ordering which was quickly resolved.
Much appreciated, thank you!
27 janvier 2026
Avis spontané
Réponse de Ledlenser UK
Hi Alex,
Thank you for your feedback. We’re pleased to hear that the team were able to resolve the issue quickly and provide clear, hassle-free support.
It’s good to know everything was sorted smoothly, even when ordering mistakes happen - we’re always happy to help put things right.
Thanks,
The Ledlenser Team
Great products and really helpful customer service
Great products and really helpful customer service. I had an issue with my head torch, which was out of warranty. We guessed it may be the charging cable so customer service sent me a new one to try for free. I used that and the torch is charging fine again. So relieved I don’t need to replace my expensive head torch, which is perfect for my ultra running.
23 janvier 2026
Avis spontané
Réponse de Ledlenser UK
Hi Julia,
Thank you for taking the time to share your experience. We’re pleased to hear that the replacement charging cable resolved the issue and that your head torch is back to performing as it should.
It’s always our aim to help customers extend the life of their products wherever possible, especially when they’re relied upon for demanding activities like ultra running.
Thanks,
The Ledlenser Team
ML4 lantern & customer support
I have a little ML4 lantern. I use it every day and I have been very happy with it. After a year the on/off switch started to misbehave. Ledlenser have sorted it quickly and efficiently.
Their products are not cheap but they are very well designed, high quality, and backed up by good customer service.
22 janvier 2026
Avis spontané
Réponse de Ledlenser UK
Hi Anthony,
Thank you for your thoughtful review. We’re pleased to hear that your ML4 lantern has been a reliable companion and that we were able to resolve the switch issue quickly and efficiently.
We’re proud to design products that are built to last and to support them with dependable customer service. It’s good to know that this was reflected in your experience.
Thanks,
The Ledlenser Team
excellent product accompanied with…
excellent product accompanied with first class customer service. 100% recommended
26 janvier 2026
Avis spontané
Réponse de Ledlenser UK
Hi Steve,
Thank you for your feedback. We’re pleased to hear that you’re happy with both the product and the customer service you received.
Your recommendation is greatly appreciated.
Thanks,
The Ledlenser Team
Efficient and professional
Query answered very promptly. Friendly and efficient service
27 janvier 2026
Avis spontané
Réponse de Ledlenser UK
Hi Paul,
Thank you for your feedback. We’re pleased to hear that your query was answered promptly and that you found the service friendly and efficient.
Thanks,
The Ledlenser Team
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