Ledlenser UK Avis 

I recently reached out regarding a torch I purchased four years ago that had unfortunately become faulty. I was genuinely impressed by the excellent service I received.

From the start, communication was clear, prompt, and professional. My concerns were taken seriously, and the team kept me well informed throughout the entire process. It’s rare to experience such helpful and responsive customer support, especially for a product purchased several years ago.

Thank you for standing by your product and delivering outstanding customer service. It’s very much appreciated and gives me great confidence in purchasing from you again in the future.

Fast and efficient customer service. Problem addresses and rectified. Informed every step of the way.

Great customer service, fab to deal with! will most definitely use them again! Thankyou.

Ordered a heads torch and case on a Friday night around 10.30pm delivered Monday, awesome service
I ordered the wrong products and after a conversation with customer service I was able to return and reorder the correct items with minimal fuss
The correct items were delivered 2 days later and was refunded within 3 days

Amazing service and will definitely use again, thank you

The lanyard broke onn my Led lenser torch, which I had owned for 18 months. I emailed led lenser to say this - and without any need for further correspondence, they immediately sent a replacement out. I have two of their torches both of which are the brightest/best I own for their size

I'm very pleased to be a client of the led lenser company. thanks for your understanding and amazing costumer service in providing a replacement torch. thank you very much.

Quick service and helpful. I put the wrong delivery address however emailed company and they rectified this quickly and I received my order within 5 days

Helpful and quick service. DPD left my parcel at the front door even though there’s a bin shed right next to it! Just laziness honestly and someone stole it.

But led lenser products are honestly the best lights

Fantastic service.........lots of follow up to inform me of the process. I'm really impressed with the service at Ledlenser.........top quality

P7R Signature developed at charging fault at 14 months. Contacted Ledlenser to replace under warranty. Quite simple to do (Consumer has to pay return postage) but item was replaced and customer service agent I dealt with (Faiza) was excellent, very helpful and infomative.

My LEDLenser head torch has given excellent service for many years, however developed an intermittent problem some 6 years after purchase. I contacted customer service and a replacement was arranged as soon as they received the faulty item - no fuss, 7yr warranty honoured. Many thanks

Headlight had a bulb fault shortly after purchase. Excellent response from Ledlenser team and replacement light headlight received today. Faultless customer service.

A fault occurred in a head torch I had owned for approximately 6 years. I got in touch with LEDlenser, the torch was sent to LEDlenser on the Monday, a full replacement item was received on the Thursday.

Very helpful and understanding staff, great service.

Thank you.

Faiza was wonderful and personally saw us throughout the process of our torch not working a replacement is on its way. I have been loyal to Ledlenser for many years and have always felt they have treated their customers with respect, caring, kindness and fairness and Faiza went above and beyond to help our predicament. Many thanks Faiza and Ledlenser UK

I was given a headtorch as a present it had a fault in that it would not charge I contacted ledlenser and there staff have all been helpful and understanding the lamp was returned and a replacement sent absolutely fantastic service

Great company who honoured a replacement on a torch even though I could not find the receipt.

Very fast, easy and helpful

I reported a problem with my works torches battery via the online portal.

Caroline, responded quickly and was able to help me out with a replacement item.

Even though the torch was purchased via another large retail site, LedLensor have helped fix my issue.

Really nice customer service team.

Couldn't be happier. Great products too.

Quick response to my Email problem sorted straight away maybe I should have read the instructions first but you know what us men are like all down to user error 🤭