Ledlenser UK Avis 

Speedy response on returning my torch for repair which resulted in a new replacement instead Excellent customer care and support from Faiza.

Probably THE MOST satisfying customer support experience ever!
6 STARS + all the way.
Ledlenser go above and beyond all expectations.
What a great company!
Particular shout out to Faiza.... Thanks! 👍👍

I inquired about a replacement lens due to accidental damage and through their support, I was pleasantly surprised to receive a completely new headlamp! Their customer support was incredibly understanding, going beyond what I expected. I highly recommend contacting them with any query, no matter how small. I will always happily recommend LedLenser to anyone in future.

The Ledlenser H19R Signature headlamp delivers outstanding performance and top-quality lighting. It’s reliable and bright for work, and customer service is fast, professional, and very helpful if any issue arises. 100% satisfied and highly recommend it.

I had a small issue with a broken replacement HR2 battery box cover which I purchased in May 2025.
I emailed LedLenser with the invoice and a photo of the cover showing the broken part and received a very swift and satisfactory response from Faiza. The result being a new cover being sent to me in the post today free of charge.
Thanks LedLenser, excellent customer support!

Got back to me in less than 24 hours with a helpful fix. Only negative is that I had to submit a second ticket on their UK portal after entering one in their general portal.

Fantastic Products & Fantastic Customer Service!

Phenomenal customer service. I dealt with Faiza who resolved my issue in days, replacing my faulty torch with the latest upgraded model. You really get what you pay for with this brand—not just a great product, but world-class support. Thanks again!

The service I received was fantastic The company replied to my email promptly and didn't hesitate to replace my faulty head light, the Ledlenser is the best head light on the market as far as I'm concerned, I owned my previous one for +- 15 years

Great warranty service!

Had a EX7R rechargeable torch for several years.
Battery had failed and was not holding a charge.
Ledlenser swiftly replaced the torch after filling in the forms.
Fantastic service

Absolutely top class service , I have always purchased led lender lamps as I am a professional and rely on quality and performance. When I had a problem after 6 years of faultless quality performance, led lender sorted everything so efficiently top class service .

I am not a techie person. 81 with mild dementia - so I forget things. My head-torch is an everyday essential for me. I recharge it every couple of days. Last week after the 'recharge' it was flashing red and green and this alarmed me that there was something wrong. i contacted Ledlenser through its e-mail, and got a very rapid reply. Due to the kind and helpful Faisa who diagnosed that the battery needed replacing, I ordered a new one which arrived in a day, I put in the new one, and it is now all 100%. Thank you Faisa and all.

Very helpful and resolved the issue with my torch.

Very professional team and helpful

I needed a new battery compartment replacement for my old torch. These torches are built to last and I couldn’t remember when I purchased it, so was unsure if they were still made. After inputting all the information (including all the numbers on the front of my torch) the ‘chat’ service informed me exactly what to order, and even gave me an ‘order now’ option which was most helpful.
I immediately placed the order on Friday, and received the new one the following morning.
I was initially concerned that I might have been sent the wrong model, as the new version has only two contacts on the compartment instead of three, but everything works perfectly.
Ledlenser is great company, with fantastic, friendly customer service.

After an initial issue with my X21R torch head, Ledlenser sent me a brand new torch, battery, charging device inside a new carry case.
After eliminating the battery and the charger as not causing the light to malfunction sporadically, I returned the torch head to be sent a full new product.
I would recommend Ledlenser. They commit to their product and they honour their warranty

Faiza was professional, understanding and incredibly helpful throughout the process. My issue was resolved quickly and I was provided with a replacement, which I genuinely didn’t expect.

Massive appreciation to Faiza and the team, exceptional service and a great experience overall.

Probably the best customer service I’ve ever received. I bought a headtorch in 2024 and unfortunately the on/off button got a bit faulty. After contacting the team, Faiza kindly supported me in providing the necessary steps to receive a replacement item, and after me sending the item back In the post, two days after them receiving it I have a replacement on the way.

It is so refreshing to speak to a company that are not only friendly and understanding, but genuinely have a desire to help the customer rather than focus purely on profit. Customer for life

Edit, the replacement torch arrived one working day after I was told it was in the post. 5* all day, and huge respect to Faiza for always being so helpful