I spoke to Caroline in warranty regarding my head torch. I cannot describe how easy the process was made for me to have my torch replaced. An absolute pleasure to deal with Caroline. Even after I man... Voir plus
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Id like to personally thank Faiza, who dealt with my query. From start to finish I was kept in constant contact with and the company's professionalism and the calibre of their customer service was ver... Voir plus
L'entreprise a répondu
Brilliant customer services! Have had a Ledlenser torch in my job for probably 15 years & bought a new torch & a spare part for the old torch to fix & give to a family member but had to contact cust... Voir plus
L'entreprise a répondu
AFR8 work light suffered from a battery issue . Luckily this was covered under LED Lensers 7 year warranty. No issues and faultless customer service. They sent out a new work light the very next da... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
The sun and Ledlenser have something in common: We make light for the whole world! As one of the world's leading manufacturers of portable LED lighting products, we dedicate all our strength and expertise to this task. Ledlenser's quality products give users worldwide the freedom to do their job in the best possible way or to pursue their passion with dedication - with the best possible light at their side. Our premise “German Engineering & Design” has guided us since the first day of our company history and is the basis for the unique Ledlenser quality promise.
Coordonnées de contact
Kingswick House, SL5 7BH, Sunninghill, Royaume-Uni
- 01344838222
- webstore@ledlenser.co.uk
- ledlenser.co.uk
4,9
Excellent
300 avis
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Réponse de Ledlenser UK
Hi Emma,
Thank you for your kind words! We’re so pleased to hear you had a great support experience with us.
Ledlenser Team
Happy a good comoany. I have used a various ledlenser…
I have used a various ledlenser products for many years. Reliable well made long life expectancy. For the first time ever I recently had need to contact customer services re a warranty issue. Wow what a great set up. Having made initial contact and explained my problem. I was looked after very well. A speedy totally agreeable solution was reached.
12 mai 2026
Avis spontané
Réponse de Ledlenser UK
Hi John,
Thank you for your continued support over the years - it really means a lot to us. We’re delighted to hear that our products have proven reliable and long-lasting, and even more pleased that your first experience with our customer service team was such a positive one.
Providing quick, fair and helpful support is something we care deeply about, so your feedback is truly appreciated. Thank you again for choosing Ledlenser!
Ledlenser Team
Quick delivery times on great products
Quick delivery times on great products.
Fantastic customer service response.
12 mai 2026
Avis spontané
Réponse de Ledlenser UK
Hi Jason,
Thank you for your fantastic review! We’re delighted to hear you’re happy with both the quick delivery and the quality of our products. It’s also great to know our customer service team made a positive impression. We really appreciate your support and hope you continue to enjoy your Ledlenser products!
Ledlenser Team
Swift customer support.
Faiza andswered my question very swiftly, which enabled me to make choices I didn't think I'd have. Top quality support. Many thanks.
11 mai 2026
Avis spontané
Réponse de Ledlenser UK
Hi Sue,
Thank you for your wonderful feedback! We’re so pleased to hear that Faiza was able to assist you quickly and help you explore options you hadn’t considered. We’ll be sure to pass your kind words on to her- she’ll really appreciate them. Thanks again for choosing Ledlenser!
Ledlenser Team
Réponse de Ledlenser UK
HI Rafal,
Thank you so much for your kind review! We’re delighted to hear that everything was perfect and that you had a great experience with our team. We really appreciate your support and hope you continue to enjoy your Ledlenser products.
Ledlenser Team
Great customer service
Santa put a Ledlenser Kids head torch in my son’s stocking last Christmas. It unfortunately broke and we couldn’t fix it.
I contacted Ledlenser and they were AMAZING! Sorted out a replacement and then included a note to my son from Santa . My son was blown away and it made me feel so emotional as a parent that Ledlenser helped me to keep the magic going.
Thank you Ledlenser. There are good good people in this world
26 avril 2026
Avis spontané
Réponse de Ledlenser UK
Hi Stephanie,
Thank you so much for sharing this ❤️
We’re delighted we could help keep a little bit of Christmas magic alive for your son. Moments like these mean the world to us, and your kind words have truly made our day.
We hope your little adventurer enjoys his new head torch and has many more bright adventures ahead ✨
Thank you again for being part of the Ledlenser family.
Ledlenser Team
Service - over and above
I was very impressed with their customer service. I contacted them about a 7 year old broken torch and they responded swiftly with various options to resolve the issue. I opted to replace the battery component only and now have a fully working torch again. All resolved swiftly and efficiently.
5 mai 2026
Avis spontané
Réponse de Ledlenser UK
Hi Joan,
Thank you for your fantastic review! We’re delighted to hear our team could help get your torch working again with a quick and efficient solution. It’s great to know the replacement battery option worked well for you. We really appreciate your support!
Ledlenser Team
Old fashioned superb after sales…
Old fashioned superb after sales service providing a solution to my (out of warranty) problem with my H15R Core.
10 avril 2026
Avis spontané
Réponse de Ledlenser UK
Hi,
Thank you for your great review! We’re really pleased we could help provide a solution for your H15R Core, even outside of warranty. Your kind words about our after sales service mean a lot to us!
Ledlenser Team
Best support ever!
Best support ever!
Had a warranty issue with a torch and Caroline provided great support and a replacement torch. Thank you !
25 avril 2026
Avis spontané
Réponse de Ledlenser UK
Hi Stephen,
Thank you for your great review. We’re so pleased Caroline was able to help resolve your warranty issue quickly. We’ll be sure to pass your kind feedback on to her. Enjoy your replacement torch!
Ledlenser Team
I have lots of LED Lenser products and…
I have lots of LED Lenser products and for the first time ever one went wrong they had it swapped for a brand new one under warranty in no time.
Well recommended and great products Thanks
24 avril 2026
Avis spontané
Réponse de Ledlenser UK
Hi Daniel,
Thank you for your continued support and for taking the time to leave such a great review! We’re sorry to hear one of your Ledlenser products developed a fault, but we’re really pleased we could get everything resolved quickly for you under warranty.
It’s fantastic to hear you’d recommend both our products and service - feedback like this means a lot to the team. Thanks again!
Ledlenser Team
From the moment I made my warranty…
From the moment I made my warranty claim I had nothing but really helpful people emailing to make sure I got everything I needed. Really quick to reply to any question I had, even when I’d made a mistake and left something out they asked for when I sent item back, it was no issues and everything sorted in 24 hours
23 avril 2026
Avis spontané
Réponse de Ledlenser UK
Hi Callum,
Thank you so much for your lovely review! We’re really pleased to hear that our team was able to help make the warranty process as smooth and stress-free as possible for you.
We always aim to respond quickly and make things easy, even when small mistakes happen along the way, so it’s great to know you felt supported throughout. Thanks again for taking the time to share your experience!
Ledlenser Team
I recently bought a top rated torch and had to contact customer service
I recently bought a top rated torch from Ledlenser, but it stopped working two weeks ago.So I reached out to customer support and the responses from Faiza was prompt. Over a week of email communications, and patience from her side, it became clear that I needed to fill in a warranty claim. Following this she promptly arrange to replace the torch.She was very friendly and professional in guiding me through the process. I am an avid fan of the company and own 5 of its torches. The customer service from Faiza was equally good.So the company has excellent torches backed up by excellent support service staff such as Faiza.
21 avril 2026
Avis spontané
Réponse de Ledlenser UK
Hi Nader,
Thank you for your detailed feedback. We’re sorry to hear your torch stopped working, but really pleased Faiza was able to support you throughout the process and get a replacement arranged.
It’s especially great to hear from a loyal customer with multiple torches that both our products and service continue to meet your expectations. We’ll be sure to pass your kind words on to Faiza.
Ledlenser Team
helpful+++
This is my email to an employee:
WHAT A SERVICE!
Thanks very much indeed.
You replied to my email only yesterday and my package arrived today.
Immediately I assembled my torch (admittedly with some apprehension about whether or not it would work) and to my delight, it worked immediately.
So in conclusion, my battery cage became faulty (no idea why) and you have sorted me out under warranty.
Thanks very much.
17 avril 2026
Avis spontané
Réponse de Ledlenser UK
Hi there,
Thank you for your wonderful feedback. We’re really pleased we could get your replacement to you so quickly and that your torch is back up and running without issue.
It’s great to hear everything worked first time, and we’re glad the warranty process was smooth for you. We really appreciate you taking the time to share your experience.
Ledlenser Team
Excellent Customer Service!
I’ve had a LedLenser PR7 for quite a few years, excellent torch. It stopped working so I contact their Customer Support department, and they responded quickly with a suggestion solution. Ordered new part, and it’s fixed. Thanks Faiza 🌟
17 avril 2026
Avis spontané
Réponse de Ledlenser UK
Hi Paul,
Thank you for your kind feedback. We’re sorry your P7R stopped working, but glad our support team could help you get it up and running again quickly.
We’ll make sure Faiza sees your lovely mention. Great to hear your torch is working well again!
Ledlenser Team
Great communication and great customer service
5 year old torch stopped working and Ledlenser were both very fast in organising return of torch and then sending me a replacement for free. Great communication and great customer service. The torches are brilliant too.
14 avril 2026
Avis spontané
Réponse de Ledlenser UK
Hi there,
Thank you for your feedback. We’re sorry to hear your torch stopped working, but really pleased our team could arrange a quick replacement for you. It’s great to know you’re happy with both the service and the torch itself.
Ledlenser Team
Really helpful customer services
Really helpful customer services, answered really quickly and helped me with my problem when they didn't really have to 😊
Nicky
2 avril 2026
Avis spontané
Réponse de Ledlenser UK
Hi Nicky,
Thanks so much for your kind words, we’re glad we could help and get things sorted quickly. We really appreciate your support.
Ledlenser Team
A1 service replace head torch under…
A1 service replace head torch under warranty first class service great communication fast action
15 avril 2026
Avis spontané
Réponse de Ledlenser UK
Hi Glenn,
Thanks for your great feedback. We’re delighted we could replace your head torch quickly and keep you well informed throughout. We appreciate your support!
Ledlenser Team
Great experience with this product
Great experience with this product. Their torch feels high quality and well built.
Their warranty is great. The process is easy and fast. I would definitely recommend ledlenser.
16 avril 2026
Avis spontané
Réponse de Ledlenser UK
Hi Christian,
Thank you for your great feedback. We’re delighted to hear you’re happy with the build quality and your overall experience.
It’s also fantastic to know you found the warranty process easy and fast. We really appreciate your recommendation!
Ledlenser Team
Ledlenser Customer service
Bought a torch from Ledlenser for work which became defective, I had forgotten to register for the warranty, but this was no problem there customer service team helped me ever step of the way, from sending out replacement parts to replacing the whole torch.
Excellent customer service from Faiza. The product it self is great for work too!
1 avril 2026
Avis spontané
Réponse de Ledlenser UK
Hi Domane,
Thank you for your kind feedback. We’re sorry to hear your torch developed a fault, but we’re really pleased our team could support you throughout and get everything resolved.
We’ll be sure to pass your thanks on to Faiza as well. Great to hear the torch is serving you well at work! Ledlenser Team
Only had the torch a year.
Only had the torch a year but the push switch did not work. I had registered the P3 core ,something I normally would not have bothered . Anyway posted it off and it was replaced by the new P3. So good service.
Should have registered my old P3 as it flickers and goes out
10 avril 2026
Avis spontané
Réponse de Ledlenser UK
Hi V,
Thank you for your feedback. We’re sorry to hear about the issue with your P3 Core, but glad registering it helped us get a replacement sorted quickly.
It’s great to hear you found the process straightforward, and your experience highlights the value of product registration. If you need any help with your older P3, feel free to get in touch, we’re always happy to help.
Ledlenser Team
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