I spoke to Caroline in warranty regarding my head torch. I cannot describe how easy the process was made for me to have my torch replaced. An absolute pleasure to deal with Caroline. Even after I man... Voir plus
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Id like to personally thank Faiza, who dealt with my query. From start to finish I was kept in constant contact with and the company's professionalism and the calibre of their customer service was ver... Voir plus
L'entreprise a répondu
Brilliant customer services! Have had a Ledlenser torch in my job for probably 15 years & bought a new torch & a spare part for the old torch to fix & give to a family member but had to contact cust... Voir plus
L'entreprise a répondu
AFR8 work light suffered from a battery issue . Luckily this was covered under LED Lensers 7 year warranty. No issues and faultless customer service. They sent out a new work light the very next da... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
The sun and Ledlenser have something in common: We make light for the whole world! As one of the world's leading manufacturers of portable LED lighting products, we dedicate all our strength and expertise to this task. Ledlenser's quality products give users worldwide the freedom to do their job in the best possible way or to pursue their passion with dedication - with the best possible light at their side. Our premise “German Engineering & Design” has guided us since the first day of our company history and is the basis for the unique Ledlenser quality promise.
Coordonnées de contact
Kingswick House, SL5 7BH, Sunninghill, Royaume-Uni
- 01344838222
- webstore@ledlenser.co.uk
- ledlenser.co.uk
4,9
Excellent
300 avis
Aucun historique récent de demande d’avis
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A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Always top quality products
Always top quality products. Do exactly what they state on the package every time without fail. Had trouble registering the warranty this time round and was dealt with swiftly and efficiently by customer services.
11 juin 2026
Avis spontané
Réponse de Ledlenser UK
Hi Martin,
Thank you for your continued support and kind feedback. We're delighted to hear that our products consistently meet your expectations and that our customer service team was able to resolve your warranty registration issue quickly and efficiently. We truly appreciate your trust in Ledlenser.
Ledlenser Team
Absolutley first rate service
Absolutley first rate service. My agent Fiaza was amazing. I sent an email about a torch I purchased which went faulty after it ran out of its warranty period asking for advice, I was told as a good will gesture to send the torch back and they would look at it. Low and behold a day after they received it, Faiza sent me an email to say they were replacing the whole torch free of charge "WOW" Faiza was brilliant answering emails on the fay instesd of days later, polite, professional and above all so generous. I cant believe how good the people at Led Lenser are. I for one would most highly recommend there products, after sales service but above all Faiza for just being so helpfull, less than a week from reporting it to the new one being in the post by return including the time posting the faulty out of watranty torch back. I cant believe how great the service is. One super happy customer. Thank you Faiza and Led Lenser.
10 juin 2026
Avis spontané
Réponse de Ledlenser UK
Hi Darren,
Thank you for your fantastic review and kind words. We're delighted to hear that Faiza provided such outstanding support and that we could resolve the issue to your satisfaction. We'll be sure to pass on your praise to her. Your recommendation and continued trust in Ledlenser mean a great deal to us. Enjoy your new torch!
Ledlenser Team
Great customer service
I’ve used the same model of head torch for a couple of years and it’s a great head torch, although I have had a couple of issues with it. But the customer service is faultless and I’ve always had a quick response from the company and they are always very helpful to resolve any issues quickly.
10 juin 2026
Avis spontané
Réponse de Ledlenser UK
Hi Alex,
Thank you for your continued support and honest feedback. We're delighted to hear that you've enjoyed using your head torch over the years, and we're especially pleased that our team has been able to resolve any issues quickly and helpfully. We truly appreciate your loyalty.
Ledlenser Team
Superb after sales service
The after sales service with the Ledlenser is absolutely superb. After informing them of a problem they sent out a new one as soon as the fault was identified. I’ve purchased from this company before and will do it in the future.
10 juin 2026
Avis spontané
Réponse de Ledlenser UK
Thank you for your kind words and continued support. We're pleased we could resolve the issue quickly and appreciate your loyalty to Ledlenser. We look forward to serving you again in the future.
Ledlenser Team
Réponse de Ledlenser UK
Hi Angela,
Thank you for your kind feedback. We’re pleased to hear you had a positive experience with our customer service team. We appreciate your support and are always here to help.
Ledlenser Team
My order arrived in very Fast time
My order arrived in very Fast time, which was a great news.
It was well packed, and was exactly what I wanted.
Thank you!
4 juin 2026
Avis spontané
Réponse de Ledlenser UK
Hi Alan,
Thank you for your lovely feedback! We’re pleased to hear that your order arrived quickly, safely packaged, and exactly as expected. We really appreciate your support and hope you enjoy your new product!
Ledlenser Team
Quality
The price reflects the quality very well. I'm impressed with the strength of the torch, and the warranty.
3 juin 2026
Avis spontané
Réponse de Ledlenser UK
Hi Charlie,
Thank you for your fantastic feedback. We’re delighted to hear that you’re impressed with the quality, performance, and warranty of your torch. We put a lot of care into creating products that are built to last, and we truly appreciate you choosing Ledlenser.
Ledlenser Team
Faiza was honest and understanding and…
Faiza was honest and understanding and provided myself with first class customer service a rarity in this day and age unfortunately.
27 mai 2026
Avis spontané
Réponse de Ledlenser UK
Hi Jonathan,
Thank you for your kind words and for sharing your experience. We’re delighted to hear that Faiza provided you with honest, understanding, and first class support. We’ll be sure to pass on your appreciation to her. Thank you for choosing us and for your continued support.
Ledlenser Team
Superb warranty care
Superb warranty care, own multiple of their products at home and work from hand torches to head torches and never had a single problem until I did, LEDlenser customer team quickly replaced the damaged product, couldn’t be happier. Thank you 👌🏻
14 mai 2026
Avis spontané
Réponse de Ledlenser UK
Hi Adam,
Thank you so much for your fantastic feedback! We’re delighted to hear that your Ledlenser products have been reliable companions both at home and at work. It’s great to know our customer care team was able to help quickly when you needed us. We truly appreciate your continued support and trust in Ledlenser 👌🏻
Ledlenser Team
Réponse de Ledlenser UK
Hi Paul,
Thank you for your feedback! We’re glad we could respond quickly and get everything resolved for you. Your support is greatly appreciated!
Ledlenser Team
Headtorch
The Headtorch was bought in all good faith that I could just plug it in and go but my ageing brain could not cope with instructions!! However resolved very very quickly with a very helpful support team member
18 mai 2026
Avis spontané
Réponse de Ledlenser UK
Hi Sue,
Thank you for the lovely review! We’re so pleased our support team could get everything sorted quickly for you. We always aim to make things as simple and stress-free as possible - enjoy your head torch!
Ledlenser Team
Best head torch I have ever owned
Best head torch I have ever owned. Built quality is good, long battery life. I have used nearly five years every day.. I got hassle free replacement which is under warranty. Thank you Faiza for your help.
18 mai 2026
Avis spontané
Réponse de Ledlenser UK
Hi Sailung,
Thank you for your amazing feedback! It’s fantastic to hear your head torch has served you well for nearly five years of daily use. We’re also glad we could provide a smooth warranty replacement for you. Faiza will really appreciate the shoutout , thank you again for your support!
Ledlenser Team
Ledlenser are a superb company
Ledlenser are a superb company, had a battery issue with a torch that was a gift, contacted customer services, instant meaningful replies and a brand new replacement in the way, can't ask for better service than that and their products are awesome quality , big thank you to Faiza
18 mai 2026
Avis spontané
Réponse de Ledlenser UK
Hi,
Thank you for such a brilliant review. We’re delighted to hear both our products and customer service hit the mark for you. Faiza will be so pleased to receive your feedback. We really appreciate your support and hope you enjoy your replacement torch!
Ledlenser Team
Excellent company to deal with…
Excellent company to deal with regarding a warranty issue. Faiza dealt with the issue from start till finish very promptly and sent out a replacement item within the same week . A fast and very efficient customer service. Thank-you Faiza.
2 mai 2026
Avis spontané
Réponse de Ledlenser UK
Hi Paul,
Thank you so much for your kind words! We’re thrilled to hear you had a positive experience with our warranty service. Faiza will be especially pleased to hear your feedback. We really appreciate your support and are glad we could get everything sorted quickly for you!
Ledlenser Team
Amazing head torch and even better…
Amazing head torch and even better customer service with an amazing warranty
15 mai 2026
Avis spontané
Réponse de Ledlenser UK
Hi Joe,
Thank you for the fantastic review! We’re delighted to hear you’re loving the head torch and that our customer service and warranty have made such a great impression. Really appreciate your support.
Ledlenser Team
The best warantee ever!
Customer support has been absolutely top notch!
They have replaced a faulty head torch without hesitation.
First class company!
15 mai 2026
Avis spontané
Réponse de Ledlenser UK
Hi Peter,
Thank you for the amazing feedback! We’re so pleased we could get your head torch sorted quickly and hassle-free. Your support means a lot to us!
Ledlenser Team
Réponse de Ledlenser UK
Hi Simon,
Thank you so much for your kind words and recommendation. We’re thrilled to hear you had a fantastic experience with our customer service. We truly appreciate your support and look forward to helping you again in the future!
Ledlenser Team
Great Service.
The questions asked were answered promptly and to my satisfaction. Prompt and excellent customer service.
14 mai 2026
Avis spontané
Réponse de Ledlenser UK
Hi Steve,
Many thanks for your feedback, we really appreciate it and we are glad you were happy with our customer service!
Ledlenser Team
Very smooth and professional service…
Very smooth and professional service for a replacement
14 mai 2026
Avis spontané
Réponse de Ledlenser UK
Hi Khan,
Thank you for your feedback! We’re pleased to hear the replacement process was smooth and professional. We really appreciate your support and hope you continue to enjoy your Ledlenser product.
Ledlenser Team
The customer service was friendly and…
The customer service was friendly and effective. They fixed a glitch on my warranty registration quickly and efficiently.
13 mai 2026
Avis spontané
Réponse de Ledlenser UK
Hi Robert,
Thank you for your lovely feedback! We’re delighted to hear our customer service team was able to resolve your warranty registration issue quickly and efficiently. Providing friendly and effective support is always our goal, so we really appreciate you taking the time to share your experience.
Ledlenser Team
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