I spoke to Caroline in warranty regarding my head torch. I cannot describe how easy the process was made for me to have my torch replaced. An absolute pleasure to deal with Caroline. Even after I man... Voir plus
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Lisez les avis des autres
Id like to personally thank Faiza, who dealt with my query. From start to finish I was kept in constant contact with and the company's professionalism and the calibre of their customer service was ver... Voir plus
L'entreprise a répondu
Brilliant customer services! Have had a Ledlenser torch in my job for probably 15 years & bought a new torch & a spare part for the old torch to fix & give to a family member but had to contact cust... Voir plus
L'entreprise a répondu
AFR8 work light suffered from a battery issue . Luckily this was covered under LED Lensers 7 year warranty. No issues and faultless customer service. They sent out a new work light the very next da... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
The sun and Ledlenser have something in common: We make light for the whole world! As one of the world's leading manufacturers of portable LED lighting products, we dedicate all our strength and expertise to this task. Ledlenser's quality products give users worldwide the freedom to do their job in the best possible way or to pursue their passion with dedication - with the best possible light at their side. Our premise “German Engineering & Design” has guided us since the first day of our company history and is the basis for the unique Ledlenser quality promise.
Coordonnées de contact
Kingswick House, SL5 7BH, Sunninghill, Royaume-Uni
- 01344838222
- webstore@ledlenser.co.uk
- ledlenser.co.uk
4,9
Excellent
300 avis
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A répondu à 50 % de ses avis négatifs
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Great customer service.
My headtorch developed a fault as it could not be brought out of ‘travel’ mode.
My experience with Ledlenser UK customer service was excellent.
Prompt communications and initial advice.
When it was clear that the fault couldnt be rectified they quickly sent me a returns notice and replaced my torch with a brand new replacement within days.
Excellent customer service and excellent company to deal with.
Thank you Ledlenser UK
13 juillet 2026
Avis spontané
Réponse de Ledlenser UK
Hi Janni,
Thank you for your kind review. We’re pleased we could help and get a replacement torch to you quickly. Great to hear our customer service team made the process smooth for you.
We appreciate your support of Ledlenser UK.
Ledlenser Team
Led lenser products are the only way to go
Led lenser products are very good, our whole company uses their head torches and hand torches day and night. Had a minor issue with one of my head torches and the customer service was top notch.
15 juillet 2026
Avis spontané
Réponse de Ledlenser UK
Thank you for your fantastic review. It means a lot to know that your whole team relies on our head torches and hand torches day and night. We're also delighted to hear that when you experienced a minor issue, our customer service team was able to provide the support you needed. We really appreciate your trust in Ledlenser and look forward to continuing to support you and your team for years to come.
Ledlenser Team
Great product H7R Core…
I bought the Ledlenser H7R Core recently and tried changing it, but the changing lights kept blinking. I tried switching ON the headlights and it didn't switch On. I contacted Ledlenser UK customer service and they immediately advice me to lock the battery cover tightly until can hear a click sound
After that the battery charged and the headlights worked perfectly. Definitely will recommend this product.
8 juillet 2026
Avis spontané
Réponse de Ledlenser UK
Thank you for sharing your experience. It's great to hear that our support team was able to help you get your H7R Core up and running so quickly. We know how frustrating it can be when a new product doesn't behave as expected, so we're pleased the solution was a simple one. Your recommendation means a lot to us.
Ledlenser Team
My fantastic torch stopped working and…
My fantastic torch stopped working and I raised an enquiry under the guarantee. The query was replied to within 24 hours, correct advice given (the battery needed replacing) and I ordered a new one. There was an error with the delivery address, and when I contracted customer service, again the issue was responded to and dealt with (a free replacement sent out) immediately. Great customer service for what was a low cost, small issue.
7 juillet 2026
Avis spontané
Réponse de Ledlenser UK
Thank you for taking the time to share your experience. We're so pleased we could help get your torch back up and running and that our team was able to resolve the delivery issue quickly. Providing responsive, reliable support, no matter how big or small the issue is something we take great pride in. We really appreciate your kind words and hope you continue to enjoy your Ledlenser for many adventures to come!
Ledlenser Team
In a world where warranties are often…
In a world where warranties are often given but not always honoured it is with pleasure that I can recommend LedLenser for their outstanding customer support and service when I recently had an issue with my head torch. I can’t praise them enough for their help. Thanks so much to them 🙏. !
6 avril 2026
Avis spontané
Réponse de Ledlenser UK
Thank you so much for your kind words and recommendation! We're delighted to hear that our team was able to resolve the issue with your head torch and provide the level of support you deserve. We truly appreciate you taking the time to share your experience, it means a great deal to us. Enjoy your adventures, and if you ever need anything in the future, we're always here to help!
Ledlenser Team
Quick resolution to problem
6 juillet 2026
Avis spontané
Réponse de Ledlenser UK
Thank you for your feedback! We're glad we could resolve your issue quickly and appreciate you taking the time to share your experience.
Ledlenser Team
Excellent customer service
Excellent customer service. Prompt and great communication.
24 juin 2026
Avis spontané
Réponse de Ledlenser UK
Hi Jane,
Thank you for your kind words! We're delighted to hear that you were happy with our prompt service and communication. We truly appreciate your support and look forward to assisting you again in the future.
Ledlenser Team
A company that honours its products…
A company that honours its products warranty. My head torch became defective after 3 years constant use. Made the warranty claim which was a very simple process. I finished my last shift on a Friday morning, posted the U/S head torch in the afternoon, and received the warranty replacement before my next nightshift the following Wednesday. Amazing customer service!
24 juin 2026
Avis spontané
Réponse de Ledlenser UK
Hi Jon,
Thank you for your wonderful feedback! We're pleased to hear that the warranty process was straightforward and that your replacement reached you so quickly. It's great to know we could keep you equipped without missing a shift. We truly appreciate your support and thank you for choosing Ledlenser.
Ledlenser Team
Great CS support for a defective replacement product
Your CS, Ms Faiza, using the ID I saw in her email "id593NWR-4X2MP", provided a professional and fast response to resolve my Flex 10 replacement issue for the unit I bought from Amazon UK. She is worth the credit.
30 juin 2026
Avis spontané
Réponse de Ledlenser UK
Hi,
Thank you for taking the time to share your feedback. We're delighted to hear that Faiza provided a professional and prompt service in resolving your Flex 10 replacement issue. We will be sure to pass on your kind words and recognition to her, as exceptional customer care is something we greatly value. Thank you for choosing Ledlenser, and please don't hesitate to contact us if we can assist you again in the future.
Ledlenser Team
Faiza and customer care team were great…
Faiza and customer care team were great with there customer service, a replacement part was shipped as requested
Thanks again
25 juin 2026
Avis spontané
Réponse de Ledlenser UK
Hi Michael,
Thank you for your kind feedback! We're delighted to hear that Faiza and the customer care team provided great service and were able to arrange your replacement part promptly. We truly appreciate your support and will be sure to pass on your thanks to the team. If there's anything else we can help with in the future, please don't hesitate to get in touch.
Ledlenser Team
Well!!!
Well!!!! What amazing service and this is why I choose premium products like LedLenser.
I had a faulty H8R SE headtorch,
Got in touch with customer services who assisted me excellently, returned torch for analysis and the very same day they received it, they shipped replacement.
I cannot thank the LedLenser team enough for their awesome customer care!!! Well done 👏🏼 ✔️
24 juin 2026
Avis spontané
Réponse de Ledlenser UK
Hi Dan,
Thank you so much for your wonderful feedback! We are delighted to hear about your positive experience with your H8R SE headtorch replacement. Providing excellent customer service and standing behind the quality of our products are extremely important to us, so it's fantastic to know our team was able to assist you quickly and efficiently. Your kind words and support mean a great deal to everyone at Ledlenser. Thank you for choosing Ledlenser, and we hope your new headtorch serves you well for many adventures ahead!
Ledlenser Team
The systom was quite helpful and very…
The systom was quite helpful and very easy to get in touch with and alot of help with explaining the issue i had with the product ...much apriciated..
25 juin 2026
Avis spontané
Réponse de Ledlenser UK
Hi Afzal,
Thank you very much for your kind feedback. We're delighted to hear that our team was helpful, easy to contact, and able to explain the issue you experienced with the product. We truly appreciate your support and are always here if you need any further assistance.
Ledlenser Team
As a Chartered Building Surveyor
As a Chartered Building Surveyor, having a good torch is essential. I have been using LEDlenser torches (the P7 range) for the past 15 years or so and have found them tough and reliable, with great illumination. Concerning the very few issues I have had, the customer service has also been great.
25 juin 2026
Avis spontané
Réponse de Ledlenser UK
Hi Sean,
Thank you for your wonderful feedback and for choosing Ledlenser for the past 15 years. We're delighted that our P7 torches have proven reliable and durable throughout your work as a Chartered Building Surveyor. It's also great to hear that our customer service has met your expectations whenever you've needed support. Your continued trust means a great deal to us.
Ledlenser Team
I had a faulty torch
I had a faulty torch. They sent a replacement battery which unfortunately did not help. So they promptly sent a replacement torch. I was very pleased with the efficient service. Thank you Faiza in particular
23 juin 2026
Avis spontané
Réponse de Ledlenser UK
Hi Michael,
Thank you for your kind feedback. We're pleased we could resolve the issue quickly and get a replacement torch to you when the new battery didn't solve the problem. We'll be sure to pass on your thanks to Faiza, who will be delighted to hear your comments. We truly appreciate your support.
Ledlenser Team
Réponse de Ledlenser UK
Hi Martin,
Thank you for your kind words! We're delighted to hear that you had a great experience with both our customer service and warranty support. We truly appreciate your feedback and your support for Ledlenser.
Ledlenser Team
Great torches and fantastic guarantee
I have two Ledlenser head torches and both are excellent. Very bright and with useful features such as the ability to focus the beam. But what really sets them apart is the 7 year guarantee. I'm not sure that this applies to all products but both torches are covered. I've just had one replaced under guarantee after several years of use.
21 juin 2026
Avis spontané
Réponse de Ledlenser UK
Hi Simon,
Thank you for your fantastic feedback. We're delighted to hear that you're enjoying both of your head torches and making good use of features like the adjustable focus. We're also pleased that your warranty experience met your expectations and that we could support you with a replacement after years of use. Thank you for your continued trust and support.
Ledlenser Team
Extremely quick and effective customer…
Extremely quick and effective customer service to get my torch working again at no cost to me at all.
Faiza, a very polite and efficient agent dealt with me personally and got it sorted quickly. Quality service for a quality product. Gives me lots of confidence in the whole company. A rarity these days. Please keep it up, thanks
18 juin 2026
Avis spontané
Réponse de Ledlenser UK
Hi Matf,
Thank you for your wonderful feedback. We're delighted that Faiza was able to get your torch working again quickly and provide the level of service you deserve. We'll be sure to pass on your kind words to her. Your confidence in our products and team means a great deal to us, and we'll continue striving to maintain the high standards you value. Thank you for your support!
Ledlenser Team
Friendly and easy to deal with great…
Friendly and easy to deal with great communication
17 juin 2026
Avis spontané
Réponse de Ledlenser UK
Hi Tina,
Thank you for your kind words. We're pleased to hear that you found our team friendly, easy to deal with, and communicative. We truly appreciate your support and look forward to helping you again in the future.
Ledlenser Team
Friendly, honest open communication
Friendly, honest open communication, timely response to queries, quick to recognise and resolve the issue.
16 juin 2026
Avis spontané
Réponse de Ledlenser UK
Hi Simon,
Thank you for your kind feedback. We're delighted to hear that our team provided friendly, honest communication and resolved your issue quickly. We truly appreciate your support and are always here to help.
Ledlenser Team
Faiza at Led Lenser has been absolutely…
Faiza at Led Lenser has been absolutely brilliant. I bought a P7R 2025 in September '25 and it recently had an issue with the lamp just suddenly failing to work. I use the torch everyday for work so I got in touch with them regarding the warranty and they were very helpful. I sent the faulty torch back and a new one was with me 3 days after they received it. Can't get much better than that and they've kept me updated the whole time. Amazing service!
8 juin 2026
Avis spontané
Réponse de Ledlenser UK
Hi Jade,
Thank you for your wonderful feedback. We're delighted to hear that Faiza was able to assist you and keep you updated throughout the process. We know how important your P7R is for your daily work, so we're pleased we could get a replacement to you quickly. We'll be sure to pass on your kind words to Faiza. Thank you for your continued support!
Ledlenser Team
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