Ledspace Avis 

Really appreciated the prompt help and advice I was give, even though it was only a small domestic project. Great service - thank you!

As a developer of residential across the south east I have been looking for a reliable source of LED supply that not only can bespoke LED but also provide technical assistance. These guys are perfect for both and even in the rare event of technical failure a replacement arrived next day on a Saturday. Quality service and is the example of what most companies lack at present. Keep it up

I am a customer who purchased a few times from LEDSpace with the confidence that I would get good aftersale care if I ran into issues with any of my orders but I was wrong! Recently I had an issue with one of the Blaq Aura light strips where it got damaged with glue residue after trying to cut down to length. I reached out to CS with the hope that they would assist me with a replacement at the very least but sadly all they offered is to sell me a replacement! Customer service is all about customer care but sadly this is not the case with this company!

Great support in choosing the right led system (drivers, strips, diffusers) and good price. The aftercare was exceptional...responsive and really helpful.

Had a nightmare with the service….
Got the product, it didn’t work, carried out tests, wired in other lights etc to check it wasn’t anything else and it wasn’t, defo faulty light. Which in itself isn’t a big deal, just send another one or refund….. unfortunately not the case.

Let LEDSpace know and they said I wired it incorrectly and to send it back (at my own expense). Did that and they sent it back saying nothing was wrong with it.
So I emailed again, saying it still doesn’t work and I’d like a refund quoting my legal rights, they asked me to fill in a form and send it back again, at my own expense again (now £85 costs to me) which I duly did.
Then get an email to say they’re only refunding me £28.98 with no explanation. guessing they are only refunding some items eg, the power lead, transformer etc

Terrible refund policy, shame as I’m trying to support small business, but wish I’d just used Amazon who would return no quibble. Would advise anyone not to use.

A few issues,
Got a quote as needed 9x plaster in profiles. After I had ordered it turned out 10x plaster in profiles as a pack is £20 cheaper. - not that I would have known as I asked for a quote for a kit.

Had them installed about 3 weeks now. On average I am having to ‘resync’ the remote to the 4 drivers/wifi module 3x per week, as half the time only 1 of the 4 lights works. (All are on the same circuit and controlled via Alexa with no switch, just a permanent live).
The drivers keep defaulting to 12v and not 24v but when re sync’d to the remote they emit 24v again.

Service was helpful at first but overall I wish I had purchased elsewhere to be honest. I am not at a point where I am having to repair the plaster around the profiles after removing the fronts to replace the drivers and LED’s with an alternative supplier.
Very disappointed considering the cost was over £500.

I installed a run of LED lights into shelving which required me to use 11 connectors. I suspect one of the connectors was faulty meaning we couldn't adjust the warmth on the white lightening. Technical support agreed to ship replacement connectors and wire for us free of charge so that we could trace and resolve the problem. End result was great looking LED's. Thanks for all the support!

Good products but not without service troubles. I contacted the team for advice on whether one of their led strips could be cut, they confirmed it was possible and told me roughly what items I would need. However I had to find the items myself, none of their component have pictures so it's all guesswork.

The led strips I bought stated they came with a 4 in 1 splitter, but it actually came with a 1 in 2 splitter. I asked if the company could send me the correct one and I was provided with a "no, sorry" - so I had to buy it myself. It's still wrong on all of their product pages.

Overall the products are good and the person I spoke too was helpful, but it all seemed a bit reserved like they wanted to reply to my emails just enough for me to go away. Likewise the parts they told me I would need were infact wrong, so I now have £25 worth of cables and connectors I can't use.

Excellent service provided by Dave. I would recommend LEDSpace.

These lights fit perfectly with the panels we bought from walls and floors. Really easy to cut to size but you do need the right tools.

Only negative is the sticky velcro straps, the adhesive on them are not sticky enough to stick to the felt. Purchase knowing you will need to use some additional double sides tape to secure them to the felt.

I would recommend these lights

Fantastic product, easy to fit and wire up, looks brilliant couldn’t be happier. I had Jake build the kit for me and deal with all of my questions regarding the product, I could not of asked for more.

Recently had a complete Lighting system supplied complete with soldered light strips. Communication was great and supply and delivery was very prompt. I would recommend LEDspace to anyone and everyone. Very satisfied

Trying to work out what I needed for my install proved beyond me but Lisa sorted out what I needed and provided a link to order with one click. Brilliant!
Whilst instructions in the components I purchased weren't great the support I received over email was excellent. Fast responses, answered my stupid questions and demonstrated patience. The result is a great installation with which I'm really pleased.

Helpful advice from Shaun - who also quickly resolved an issue with the order. Items received in good time. Haven't reviewed the products yet, although service so far has been great.

Great customer service, who helped price the correct items I needed. Speedy delivery and quality strip LED's that worked like a dream. Thank you.

Great products worth every penny great service from all the staff I did phone their helpline a few times and very helpful. Definitely recommend them. 👌

Not the cheapest but after receiving prompt informative service,quick delivery with lights cut and prepared to size,did a test run on receipt and very pleased with my purchase,great quality

My third purchase and as always, no problems and fast delivery.

Everything was in the box. It was great being able to ask for everything you need and they put it all together. Came the next day. The instructions for the connection joints would be useful.

Excellent company, always happy to help. And delivered promptly. Thank you