Beckie Hardisty is a credit to Lemonaid Motor Legal. She was so helpful and dealt with my claim efficiently and without fuss. After taking details of my claim she transferred me to Autoglass and they... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Chloe, helpful, patient and thorough. My only criticism the inevitable phone delay before getting through! I thought afterwards that it would be helpful to have a message whilst waiting to connec... Voir plus
L'entreprise a répondu
I found the initial call handler, Lizzie Hewitt, to very polite, friendly and a pleasure to deal with. As well as being sympathetic she was very helpful. Unfortunately the transfer to Highway Insu... Voir plus
L'entreprise a répondu
Kerryanne has just taken details of an accident. She was very helpful in taking me through the process and her manner takes the stress out of an upsetting situation.
L'entreprise a répondu
À propos de l'entreprise
À propos de Lemonaid Motor Legal Ltd
Écrit par l'entreprise
Our Mission
We believe in directly energising and impacting an insurer partner proposition to their policyholders through driving a forward-thinking end-to-end motor claims solution. That’s why we trust in harnessing market-leading technologies and applying a human approach to continuously develop and deliver seamless, best-in-class service to drive results, retention, and renewals for our business partners.
Écrit par l'entreprise
- We are committed to delivering the 5* service we believe our clients deserve.
- We understand that being involved in a road traffic accident can be stressful and overwhelming. Our dedicated staff are here to monitor and manage your claim, efficiently and effectively so you don't have to.
Coordonnées de contact
Unit A06 Magna 34 Business Park, S60 1FG, Rotherham, Royaume-Uni
- 02038790727
- info@lemonaid.legal
- lemonaid.legal
Seamless end to end claims management.
4,8
Excellent
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Kaen was excellent and really helped me…
Kaen was excellent and really helped me with the process of starting a claim.
10 mars 2026
Avis spontané
Réponse de Lemonaid Motor Legal Ltd
Hi Neil,
Thank you for leaving this lovely review for Karen, she will be thrilled to know she was able to support you whilst logging your claim with us.
Lemonaid Motor Legal Ltd.
Professional and helpful.
Obviously, no one wants to get involved in a traffic accident but it has happened to me recently and I can confirm that Lemonaid has always been there for me, very professional and friendly approach, helpful and always updating with the process.
Definitely recommend Lemonaid!
2 février 2026
Avis spontané
Réponse de Lemonaid Motor Legal Ltd
Hi Silviu,
We are pleased to hear the team were supportive and reassuring whilst managing your claim, we understand what a difference this can make at such a stressful time!
Thank you, Lemonaid Motor Legal Ltd.
Fantastic!
I was pleased when I rang and spoke to Karen on the phone. She was very helpful with everything which does help in my circumstances. 10/10 with telephone communication!
6 mars 2026
Avis spontané
Réponse de Lemonaid Motor Legal Ltd
Hi Julie,
Our team understands how stressful it can be to be involved in an accident, and we aim to make the claims process as simple and straightforward as possible.
Thank you, Lemonaid Motor Legal Ltd.
Very helpful
7 mars 2026
Avis spontané
Réponse de Lemonaid Motor Legal Ltd
Hi Vali,
We understand how daunting the claims process can feel, so we are pleased to hear the team were able to provide you with the 5* service you deserve!
Thank you, Lemonaid Motor Legal Ltd.
Don't trust your insurance
Due to have to experience the self centric and greed of Lemonaid, I have to advise people to remember that 'our ' insurance is not here to really help us. They are here to make money, by any means.
My car got hit from a manic, got compounded, despite being drivable correctly. I was left in the dark, waiting them to make money, through recovery, storage .. Tgey wasted my time.
I had to take back my case and, use the third party insurance for being sorted out.
6 mars 2026
Avis spontané
Réponse de Lemonaid Motor Legal Ltd
Hi Nova
We are sorry to hear that your experience with us was disappointing. We strive to ensure that all of our clients receive the 5-star service they deserve.
Our team has requested some further information so we can locate your claim and help to put things right.
Lemonaid Motor Legal Ltd.
Excellent
Excellent, helpful and very courteous and efficient. A real person to speak with!
10 out of 10
Regards
Mike
4 mars 2026
Avis spontané
Réponse de Lemonaid Motor Legal Ltd
Hi Mike,
We are pleased to hear the service you received was Excellent, helpful and courteous!
Thank you, Lemonaid Motor Legal Ltd.
Excellent service from Molly Wright at…
Excellent service from Molly Wright at Lemonaid. Mollie was very polite, efficient and made me feel like my non-fault claim was in the best hands.
3 mars 2026
Avis spontané
Réponse de Lemonaid Motor Legal Ltd
Hi Paul,
Thank you so much for your kind words!
We’re delighted to hear that you had such a positive experience with Molly. She’ll be really pleased to know that her polite and efficient approach helped you feel confident that your non-fault claim was in the best hands.
We truly appreciate you taking the time to share your feedback, it means a lot to our team.
Lemonaid Motor Legal Ltd.
This company knows exactly how to…
This company knows exactly how to handle your claim.
Professional staff
Professional service
20 février 2026
Avis spontané
Réponse de Lemonaid Motor Legal Ltd
Hi Soni,
Our team understand how stressful being involved in an accident is, and how daunting the claim process can seem so we are pleased to hear the team managed your claim professionally.
Thank you, Lemonaid Motor Legal Ltd.
Kerry Anne was really helpful and made…
Kerry Anne was really helpful and made me feel really easy to talk to her
2 mars 2026
Avis spontané
Réponse de Lemonaid Motor Legal Ltd
Hi Sumbal,
Thank you for leaving this lovely review for Kerry Anne, she will be thrilled to hear she made the process of logging your claim a little easier.
Lemonaid Motor Legal Ltd.
Kerry Anne was friendly and efficient
Kerry Anne was friendly, courteous and patient. She took care to get the information of the event in great detail and explained clearly what I can expect next and what not to do.
Grateful
28 février 2026
Avis spontané
Réponse de Lemonaid Motor Legal Ltd
Hi Priscilla,
Thank you for taking the time to share your experience with Kerry Anne! We are thrilled to hear that Kerry Anne was friendly, courteous and patient whilst taking the details of your claim.
Lemonaid Motor Legal Ltd.
Excellent Service by Keryanne
27 février 2026
Avis spontané
Réponse de Lemonaid Motor Legal Ltd
Hi Panayiotis,
Thank you for taking the time to share you experience with Kerryanne.
We are thrilled to hear you received the excellent service you deserve!
Lemonaid Motor Legal Ltd.
Thank you Jordan
The agent who handled my case, Jordan, was calm, pleasant, extremely professional and helpful. Thank you very much Jordan
26 février 2026
Avis spontané
Réponse de Lemonaid Motor Legal Ltd
Hi Sarah,
Thank you so much for this lovely review!
Jordan is actually new to the team so it will mean a lot to him to know that he was able to make reporting your claim to us a pleasant experience!
Lemonaid Motor Legal Ltd.
Professional approach
If you have to deal with so bad situation as accident claim, then Lemoniad is one of the best companies I delt with. Strongly recommend.
23 février 2026
Avis spontané
Réponse de Lemonaid Motor Legal Ltd
Hi Wojciech,
What a lovely review, we are thrilled to hear we were able to provide you with the 5* service you deserve!
Thank you, Lemonaid Motor Legal Ltd.
Réponse de Lemonaid Motor Legal Ltd
Hi Justin,
Thank you for taking the time to share your experience with us!
We are thrilled to hear the team were friendly and helpful whilst managing your claim.
Lemonaid Motor Legal Ltd.
Good service
Very clear explanation of what to do. Plus advice on any assistance required.
18 février 2026
Avis spontané
Réponse de Lemonaid Motor Legal Ltd
Hi Peter,
Thank you for taking the time to share your experience with us.
We understand that motor claims can sometimes feel daunting and complex, which is why our team works diligently to ensure you feel fully informed and supported throughout the entire process.
Lemonaid Motor Legal Ltd
I can’t thank mollie wright enough for…
I can’t thank mollie wright enough for her amazing help she provided me today when calling to report my car accident…. I was still struggling with anxiety and stress and panic after being involved in a car accident that left me without my car to collect my son from Milton Keynes from his dads and picking up my sister and 2 small children from the train station as she had travelled from Leeds to visit our very unwell nan ….
My car is my life line with school drop offs and pick ups and after school clubs and my work which I wouldn’t be able to do without a car as I travel far to get to work every day ….
After Having to move further away from work and school due to financial difficulties made me panic at the thought of no transportation as there is only 1 bus every hour from my village ,making it difficult to travel to school and work every day without a car… but mollie kept me calm and reassured me that everything is going to be ok … I’m going through menopause at the moment and I now struggle massively with day to day pressures ,so having to make a call to the insurance company was a real challenge due to the anxiety I now experience. But I’m so grateful Mollie answered my call . She was patient with me as I was also trying to sort out my situation with my son and sister travelling to the train station back to Leeds and having to rely on friends to pick us up and mollie just was amazing and didn’t make me feel like I was a burden….
She definitely deserves to know she has put my trust and faith back in customer service..
and I never actually write a review ( I plan to but the anxiety of trying to go online and doing it without it going wrong , which seems to happen to me often ) but I am absolutely certain that she actually deserves me to pull myself together to make sure everyone knows that it may be her job to talk to me but honestly ,she doesn’t realise how much she meant to me today ….. so thank you so much mollie xxx
18 février 2026
Avis spontané
Réponse de Lemonaid Motor Legal Ltd
Hi Sammitfggf,
We understand that being involved in an accident can be an incredibly stressful and overwhelming experience, especially alongside the demands of everyday life.
We’re delighted to hear that Mollie was able to provide you with the support and reassurance you needed. Your kind words will mean a great deal to her, and we’re pleased she made such a positive difference during this difficult time.
Please remember that our team is here to support you throughout your entire claims journey, and we remain committed to delivering the same high level of service and care.
Thank you, Lemonaid Motor Legal
Kerryanne
Kerryanne, was fantastic. Was really good help and talked me through the whole process.
17 février 2026
Avis spontané
Réponse de Lemonaid Motor Legal Ltd
Hi Bruce,
What a lovely review! We are thrilled to hear Kerryanne provided you with all the help and reassurance you needed.
Thank you, Lemonaid Motor Legal Ltd.
Waste of time
Waste of time, can’t believe price I’m paying for Insurance to get this kind of service ! No fault claim 4 weeks ago still no replacement vehicle! They also like to swear before putting the phone down.
13 février 2026
Avis spontané
Réponse de Lemonaid Motor Legal Ltd
Hello,
We have requested some further information from you to be able to locate your claim details and then we will be in contact with you.
Thank you, Lemonaid Motor Legal Ltd.
Flawless service
I've just been involved in a non fault rta.
Needless to say I wasn't in the greatest headspace.
After phoning lemonaid., and talking to Mollie Wright things seem a bit better now. She was patient with me went through everything that happened like a true professional. She got the repair ball rolling. Thank you lemonaid and Mollie.
12 février 2026
Avis spontané
Réponse de Lemonaid Motor Legal Ltd
Hi Darren,
What a lovely review!
We understand how worrying and daunting being involved in a road traffic accident is, so it is great to hear that Mollie looked after you and your claim with the 5* service you deserve.
Thank you, Lemonaid Motor Legal Ltd.
Fantastic Service
Great service.....made a worrying time easier with empathic friendly service to sort out the claim efficiently.
2 février 2026
Avis spontané
Réponse de Lemonaid Motor Legal Ltd
Hi Dave,
Thank you for taking the time to share your experience with us! We are pleased to hear that the team were able to support you at such a stressful and worrying time!
Lemonaid Motor Legal Ltd.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.