After waiting 2 weeks for an item (Thule roof tensioner) which was advertised as 3 - 5 working days the item arrived with a broken fixing. Phoned LETANG and was told to email picture of broken fixing... Voir plus
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Lisez les avis des autres
Great experience nothing was too much trouble. An excellent and knowledgeable team that go out of their way to make sure everything is perfect for you , we will now be using Letang Auto Electricals LT... Voir plus
After being let down by another online store for same product who then took money then said not in stock till September. Contacted Dan , who said yes in stock can either fit or post I was onl... Voir plus
There was a hitch with delivering my order by Evri but I was kept informed throughout and received my Thule awning by Fed Ex instead and within the original time frame. The packaging is pretty much... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We are the new electrical generation who have been born into an age where vehicles and Transportation has been greatly advanced in mechanical and technological improvements, also in that same space of time vehicles incorporating electrical technology has had a phenomenal improvement in the industry and most vehicle on UK roads have an important electrical aspect to them. We cover a large area of southwest such as: Bath and District Area Bristol and District Area Wales
Coordonnées de contact
Unit 4, Ridgeway industrial centre, BS5 7EY, Bristol, Royaume-Uni
- Letangautoelectrics@gmail.com
- letang-auto-electrical-vehicle-parts.co.uk
3,9
Bien
596 avis
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A répondu à 27 % de ses avis négatifs
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Thule G2 Rafter
Good company to deal with. They originally sent the incorrect part but they sorted this without any problems and refunded my return postage. Would definitely use them again in the future.
30 juin 2025
Réponse de Letang Auto Electrical LTD
Many thanks hope to see you again soon
Good price, challenging phone support…
This would have been a 4 star review if I hadn’t called to follow up on an issue and spoke with a technician called Daniel who had the rudest attitude; I’ve never experienced anything close to this!
Sharon from support was lovely and resolved our issue of the wrong product shipped by their drop ship distributor.
Our Order was shown in the shop app but I did not receive any tracking info for initial order.
Great price and easy to use web site.
31 juillet 2025
Réponse de Letang Auto Electrical LTD
Apologies for any misunderstandings, and great to hear that the issue was resolved for you and as our prices were great we hope to see you shop with us again
Réponse de Letang Auto Electrical LTD
Many thanks we hope to see you shop with us again
Super quick delivery, great comms, best price.
Absolutely brilliant experience - see title.
31 juillet 2025
Réponse de Letang Auto Electrical LTD
Many thanks we hope to see you shop with us again
Delivered on time
Delivered on time, very good condition and good quality, well wrapped and accurate with the information provided.
31 juillet 2025
Réponse de Letang Auto Electrical LTD
Many thanks we hope to see you shop with us again
Day after ordering and paying £7.50…
Day after ordering and paying £7.50 postage (apparently express) notified that shipment was on its way…great I thought should arrive well before we leave on holiday. Actually 7 days after ordering it arrived, according to the postage label, shipment was posted 4 days after ordering and cost just over £3.
31 juillet 2025
Réponse de Letang Auto Electrical LTD
Apologies for this as with most small parcels we charge between £4.99- £7.99 all depending on size and weight, if only you had made us aware of this we would have happily issued you with a refund for the price difference.
We normally use DX Services but can only apologise on this occasion
Hecki Rooflight…
Product as described,arrived ok,ordering process and updates helpful.
30 juillet 2025
Réponse de Letang Auto Electrical LTD
Many thanks we hope to see you shop with us again
Lovely picnic set arrived promptly and…
Lovely picnic set arrived promptly and well packaged
29 juillet 2025
Réponse de Letang Auto Electrical LTD
Many thanks we hope to see you shop with us again
Items purchased were missing
8 juillet 2025
Réponse de Letang Auto Electrical LTD
Human error as our warehouse team did not enclose 2 tubes of sealant in the order, we have offered to send them out for a next day delivery and apologised for this.
AVOID THIS COMPANY!!
AVOID! I'd give them 0 stars if possible!
Ordered fitted tentbox sheets 2nd July.
Nobody responding to emails, calls, online chat, office or mobile (no response or answer)
No way to cancel on their website,
Had to contact my bank to see if they can get me my money back!
I think this website is a SCAM
AVOID AT ALL COSTS!!
Update, NOBODY has rang me and i tried Saturday and Sunday to call but emails were sent during the week so dont talk make me out to be a lier and i also text with my order numberso the no caller i.d is rubbish my number is shownas i didn'tring on a withheld, you have only just sent an email because i have went through my bank to get the money returned.
13 juillet 2025
Avis spontané
Réponse de Letang Auto Electrical LTD
This is complete lie it's a SUNDAY we operate Monday to Friday
Pertaining to your delivery as explained via email astaff member has missed there process informing the customer of delivery issues via phone and email, we answer all calls and emails, we operate a physical and online sales business this is a necessity, we just DONT answer calls on a SUNDAY this was fully explained via email and apologies with a gesture of the item for free, we yet to hear a response from you via email ?
copy of email below
Hi ......
***Sincere Apologies no one didn’t answer your first email
We answer all calls Monday to Friday 9-6pm we answer all calls we don’t have any caller identification, various customers call daily.
We don’t answer calls on Sundays but as you can see we respond via email , immediately.
I have spoken with sales team and they say have tried to contact you via telephone regarding a product return date as the item you ordered had malfunction (The supplier) will release new item on 30 july 2025.
I have spoken to team as normal procedures are to call follow up with voicemail, email and text message, non of these protocols was followed. So I fully understand your frustration
I will cancel your order now and as a goodwill gesture once they are rereleased 30 July we can send you a free set of the of (items ordered) or another accessory of similar value
Kind regards
Eugene smith (sales managing director)**
Email received 12:50pm
Email responded @ 1:13pm
Sunday 13th July
Excellent service from Letang Auto
Fast, efficient and well communicated delivery from Letang Auto. Item was exactly as described and at a good price.
8 juillet 2025
Réponse de Letang Auto Electrical LTD
Many thanks
Réponse de Letang Auto Electrical LTD
Many thanks
Réponse de Letang Auto Electrical LTD
Many thanks
You sent me the wrong light and still…
You sent me the wrong light and still haven’t replied to my message about it !
4 juillet 2025
Réponse de Letang Auto Electrical LTD
Customer received the correct item then states the order is incorrect we have asked him to return it for a full refund and we are still waiting
Réponse de Letang Auto Electrical LTD
Many thanks
Fantastic Company with a brilliant OWNER
I bought an awning last week and took my trailer for fitting on Friday. These guys are amazing. Dan is a total pro. Great pricing and fitting service. Really good communication. Brilliant customer service all around really. Would highly recommend.
13 juin 2025
Avis spontané
Réponse de Letang Auto Electrical LTD
Many thanks and all the very best.
AVOID AT ALL COSTS.
AVOID AT ALL COSTS.
Letang Auto Electrical Vehicle Parts sold me a skylight on Friday, their website states 4 hr collection time.
They did not bother to notify me that the item was not in stock and would be available for collection on Monday instead.
I emailed, understandably frustrated and upset that nobody had bothered to contact me. I got a blunt response about the item not being in stock. They then ignored my subsequent emails.
I waited all weekend and contact them on Monday morning, again unsurprisingly frustrated and upset at their lack of contact and communication. The OWNER of the store decided to have a go at me for being upset about his stores lack of communication and then made fun of my name, mispronouncing it on purpose. He also told me that I should call back and speak to his manager, when he is the owner.. which is a bit weird.
They also threatened to cancel my order because I was unhappy with the way they were handling this.
The owner acts like a child, there is 0 customer service. Would avoid at all costs. At the end of the phone call, I ended up telling the owner to F off because he was threatening to 'publish my infomation'.
13 juin 2025
Avis spontané
Réponse de Letang Auto Electrical LTD
All listed items for same-day collection are stock items.
Stock location: Stock is held in two warehouses.
Deliveries to Bristol outlet: Deliveries from the warehouses to your Bristol outlet occur twice a week.
Customer communication: The customer was advised of the delivery schedule.
Customer behavior: Despite being informed, the customer became extremely rude via telephone and emails, exhibiting threatening behavior and verbal abuse.
Policy on collections: Your listing clearly states that orders for collections are usually ready within 4 hours.
Initial request: The customer initially stated the order was to be delivered.
Order cancellation: Due to the extreme threatening behavior and verbal abuse, you had no choice but to cancel the order.
Reason for cancellation: The order was cancelled because such behavior towards staff members is not tolerated.
Company goal: Our aim is to keep all customers happy with all inquiries and purchases.
Réponse de Letang Auto Electrical LTD
many thanks for this
Réponse de Letang Auto Electrical LTD
many many thanks
Very helpful
Very helpful, nice to talk to a real person! Goods arrived as promised, yet to use but everything looks good so fingers crossed.
2 juin 2025
Réponse de Letang Auto Electrical LTD
Great news, all the very best
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