Great online experience. Lowest price, prompt shipping. Good communication. Only complaint is that you have to use their shop app to track shipping.
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Lisez les avis des autres
Awesome bag....exactly what we wanted, but better for a month in Europe. Nice light but strong materials, backpack makes perfect daypack.both zipper attachment as well as strap on back to loop over... Voir plus
L'entreprise a répondu
Ordered my suitcase on Sunday. Received this Friday. The suitcase is in perfect condition. I didn't pay for any extras and got the best price by far to any local stores or other internet sites I check... Voir plus
Order online process was fast and easy. Luggage arrived right on schedule in factory packaging. Very excited to test it out on a Plane/Train trip next week. Called Lexington with a few questions, good... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Since 1978, Lexington Luggage has been a family run specialty luggage business providing top choices in the luggage industry from Briggs & Riley, Travelpro, Samsonite, Hartmann etc... with our impeccable service, knowledgeable sales staff and unbelievable discount prices, we have brought that same decades old feel of Lexington Luggage being one of the neighborhood staples of the upper east side of Manhattan to now offering you the same, in the comfort of your home, as we are now exclusively online.
Coordonnées de contact
111 Cedar Street, 07005, New Jersey, Etats-Unis
- 973-588-3825
- customerservice@lexingtonluggage.com
- lexingtonluggage.com
4,5
Excellent
175 avis
Aucun historique récent de demande d’avis
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Great experience
Great online experience. Lowest price, prompt shipping. Good communication. Only complaint is that you have to use their shop app to track shipping.
20 août 2024
Shipping issues but responsive customer…
Shipping issues but responsive customer service kept me informed.
Very happy with product quality
23 juillet 2024
Good price for the exact suitcase I…
Good price for the exact suitcase I wanted. Free shipping. Easy peasy process.
23 juillet 2024
great experience
knowledgeable, reliable, great customer service. Fast, reliable shipping.
6 juillet 2024
Appreciate the extra efforts
25 juin 2024
Great customer service
Great customer service. Wrong bag was sent and they handled everything perfectly. Will buy from them again.
2 juillet 2024
They perfectly handled my issue
They perfectly handled my issue. They replaced the item that I did not receive. The only thing I didn’t get was a new tracking number for my item, but it did arrive in the mail.
20 juin 2024
Ordered my 25” TravelPro Platinum Elite…
Ordered my 25” TravelPro Platinum Elite at a great price and came in a timely manner. Will be definitely using them again.
19 juin 2024
Great product great price great service…
Great product great price great service and support
27 juin 2024
first class experience
Fine selection, sizeable discount on first class items, and timely shipping.
21 juin 2024
I didn’t receive my order
I didn’t receive my order, so I contacted customer service. They helped me resolve the issue and refunded my money. Although I didn’t receive my order, I believe it wasn’t the company’s fault.
20 juin 2024
Réponse de LexingtonLuggage.com
Hello, you were fully refunded even after we provided you with tracking to the address provided, delivery to address provided, confirmed with fedex to the address provided, and signed for by the receiving department at the address you provided. We have also been in contact with you through many emails back and forth and we fully refunded you even after proving, signed delivery confirmation, we simply found it just easier to simply send you a full refund and write this situation off. In the future, should you choose to order again, please provide us with a secure delivery location. Thank you, Lexington Luggage
Needed a bag before my trip
Needed a bag before my trip. Arrived in time. Completely satisfied!
19 juin 2024
Not dependable...don't take a chance if you have a trip coming up.
I placed my order with plenty of time to get my luggage before my trip. Lexington took a week to even order my set from the manufacturer, and it didn't arrive in time for my trip. I kept emailing Lexington to make sure it would be delivered in time, and they kept telling me it would be delivered with a few days to spare. Once I finally got my tracking number I discovered my shipment was scheduled to arrive the day I was leaving on my trip. I had to order another luggage set at the last minute and it cost a lot more than my original order.
7/16/24 Update
In Lexington's comments, they don't mention several emails that were exchanged with customer service before my order shipped, and they reassured me that my luggage would definitely arrive before my trip. When days went by and I still didn't have a tracking number I was worried. When I received my tracking number with the late delivery date I was told it was too late to cancel my order. So the order was shipped across country and intercepted by the carrier near me, and sent back. I was saved the hassle of having to ship the order back myself. However, I still had to contact Lexington to ask about my return credit. They didn't refund my credit card for my purchase until I sent another email 8 days after the order was received in their warehouse. I then received my refund the next day. With this kind of "customer service" I would not order again, and expect better treatment. I ended up ordering the same luggage from Macy's, received all of it in time for my trip and only paid a few dollars more. Definitely worth the extra money for no issues and fast delivery.
18 juin 2024
Réponse de LexingtonLuggage.com
Hello Marydale, you placed your order on 6/15 at 1:17am, which was a saturday. There is no outbound shipping on the weekends so your order began processing the very next business day which was monday 6/17 and shipped within our 1-5 day shipping window (4 days) which is stated on every single product page on our website. We are sorry your order did not arrive in time, however, we hope you found we did immediately inform you of the arrival date from across the country so you would have plenty of time to make other arrangements and intercepted your order that was in transit to you to return to sender so you would not have to ship anything back for return. We do apologize for your order not arriving in time and going to a competitor and having to pay a much higher price than with us.
Terrible customer service
My online order was delivered on my stoop without any notice and was promptly stolen. Not surprising because it was a very large box with a high quality brand name all over it; nobody knocked on the door or required a signature. Rather than rectify the situation when I emailed them for a replacement/refund, the company sent me multiple defensive emails using all-caps and blaming me for the theft, even suggesting I was trying to defraud them despite a picture of the broken-into box. Terrible customer service, I would not interact with them again.
24 juin 2024
Avis spontané
Réponse de LexingtonLuggage.com
Hello Diane,
As stated multiple times, we provided your with fedex tracking all along the way since placing your order, and then provided you with not just proof of delivery, but photo evidence of proof of delivery and you clearly state yourself the order was delivered to your residence, However, we are unable to be responsible/liable for securing your residence/property once delivered. You contacted us and told us your package was stolen and "it happens from time to time" which we immediately encouraged you to contact your local law enforcement as once delivered, it then would become a matter of property theft. You did not request a signature required or fedex to hold your item at a local pickup location which can easily be done by clicking a button when tracking your package. You stated multiple times the package was delivered and stolen from your stoop. Again, we are sorry for the situation, however, property theft is a matter to take up with your local law enforcement. We are sorry, but we cannot be held responsible for people stealing from your property. Once again, we strongly suggest you contact your local police department as they may be able to put a stop to your packages being stolen.
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