Lifeconnect24 Avis 

I've yet to receive or use the product, but the sales team (Jos) have been great at helping me to understand the options and give clear concise answers to my questions. Just hoping that the service lives up to the pitch.

Very helpful and pleasant to communicate with.

I rang Life Connect to arrange an upgrade to my mother-in-law’s equipment. I spoke to Prince, who dealt with my request so efficiently. Not only was he knowledgeable, reassuring and helpful, he was also incredibly friendly and likeable - I loved chatting with him! Five stars for Prince, an asset to the Life Connect team for sure!

Very quick delivery thankyou. The queue on the phone talk to an operator was very long however.

Very delivery

On time, well packaged

Spoke to Carrie who talked through the process of updating my mother’s unit to a digital one. New unit arrived in next days post. Very straightforward set up for a nontechnical person.

I was horrified to see that my annual subscription had increased from £199 last year to £363.88 this year. I know that my alarm is now digital through my router rather than through the landline, and inflation has to be taken into account, but I find it hard to understand this huge increase.

It was all very smooth and I managed to install it unaided, rather to my surprise.
It would have been five stars except it took over a week to reach me and I had to pay customs on it.
But I guess neither of these are your fault

Had a letter to upgrade my system to digital so duly rang the number and got through to Prince who was so friendly and helpful, making sure I understood everything he was saying.
Well done!

It's a total scam. Their "fall detection" alarms DO NOT WORK. My gran has fallen 5+ times wearing the bracelet and it has never detected the fall. I even tried dropping the bracelet harshly onto the floor and it didn't detect anything. So they sent out a new bracelet but it's just as bad, if not worse than the first one. Furthermore, the bracelet does not say "help" or "alarm" on it, so how is an elderly person with dementia supposed to know what their bracelet is even for??
This company is guilty of heinous and deliberate endangerment of vulnerable people.

Just ordered my dad's new alarm and the advisor Prince was extremely helpful
Cheers hun

Very well,support the issue out straight away and the device was deliver very quickly.Many thanks

On 10th March I phoned to report my box was not connecting with the falls team. Was told someone would be in touch. Phoned again on 13th March and given the same message. Heard nothing so phoned again on 18th March feeling annoyed by the lack of response. This time Sue answered your phone who was very helpful. She talked me through a simple reboot and all was sorted. Well done to Sue but a very poor show from your company who are offering a safety service at a price which is why I have only given 3 stars.

Very helpful when I made contact,but noticed the flashing red button the evening before,but could not get a response to my calls.I thought 24/7 meant there was someone there all the time.

It has taken me to ask for my formal complaint to be escalated and approx 6-8 weeks for a replacement pendant to be received. All the whilst we are paying for a service that we aren’t receiving. Really not happy with Life connect - service isn’t acceptable

this little button saved my life
One evening I found I was struggling to breath
I paniced and pressed my button Help soon came and I was in Papworth Hospital in Cambridge for a few months so Thankyou to all staff at connect

My parents upgraded to a digital alarm but had significant issues when trying to install it. Sue from Customer Service called me back and patiently spent time talking me through how to reset the alarm and re-pair the pendant alarm triggers. This was accomplished with warm politeness by Sue despite a few errors on my part! Thank you very much Sue!

Telephone system is just diabolical, press this press that then long waits while being told I'm important to you. I don't think so.

Seamless as usual