I ordered 2 table lamps which arrived literally the next day and they were very well packaged. They also came with the right light bulbs which meant I could use them immediately. The lamps are beautif... Voir plus
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The ceramic lamps we have purchased are exactly as described and despatched promptly. They are very well packaged to ensure safe arrival. The only thing we are unsure of is the matching lampshades,... Voir plus
L'entreprise a répondu
The quality of the lights are excellent and when my order wasnt in stock they suggested an alternative that probably turned out better. Good service and communication selling a great product
I ordered and paid for 2 lamps but have not received these and furthermore they do not now have the order. The proof is in payment. Still trying to obtain my lamps but unfortunately will have to esca... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de luminaires
- aussi dans
- Boutique de porcelaine
- Fabricant de luminaires
- Fournisseur d'abat-jour
- Magasin d'ameublement et de décoration
- Magasin de bricolage
À propos de Lightsin
Écrit par l'entreprise
Founded in 2018, Lightsin was born from a passion for creating lighting solutions that combine exceptional craftsmanship with timeless design. We believe that lighting is more than just illumination—it’s an essential element that transforms spaces and brings warmth, elegance, and personality to every corner of your home.
From natural handcrafted creations to modern metal and crystal designs, we are committed to sustainability, quality, and aesthetic excellence. Each piece is thoughtfully crafted to reflect our dedication to blending beauty with functionality.
From natural handcrafted creations to modern metal and crystal designs, we are committed to sustainability, quality, and aesthetic excellence. Each piece is thoughtfully crafted to reflect our dedication to blending beauty with functionality.
Lighting Your Home, Inspiring Your Life
Écrit par l'entreprise
- Design. Quality. Service You Can Trust.
- At Lightsin, we create lighting solutions that blend timeless design with lasting quality. From concept to delivery, our dedicated team ensures every piece illuminates your space beautifully while reflecting your unique style. We’re here to support you at every step, bringing warmth and inspiration to your home.
Our Guarantee of Quality and Care
We stand behind every light we design and deliver.
Every Lightsin product is backed by our quality promise. If your lighting ever falls short of our high standards, our dedicated team will work swiftly to resolve the issue—repair, replace, or support—ensuring your complete satisfaction and lasting trust.
Coordonnées de contact
22-26 Kay street, M11 2DU, Manchester, Royaume-Uni
- Service@lightsin.co.uk
- lightsin.co.uk
Exclusive 25% OFF On Ceramic lable Lamps
4,3
Excellent
169 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Lovely quality light
Lovely quality light. Said it would be delivered in 8-12 weeks but got it within a week!
18 septembre 2025
Avis spontané
Réponse de Lightsin
Dear Caroline Frazer,
Thank you for your lovely feedback! We’re so glad to hear you received your light sooner than expected and that you’re happy with the quality. Enjoy your new light!
Best regards,
Lightsin
Excellent Products and Great Service
High quality light fittings but even more impressive customer service. I ordered three light fittings for my kitchen. The lights arrived which were wrong, and requested to have them changed for different fittings. No questions were asked, Lightsin simply arranged a courier to pick up the fittings and had the new fittings, which arrived within 3 days. Super service. Thanks
15 septembre 2025
Réponse de Lightsin
Dear Lawrence Earnshaw,
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with both the lights and our service. It was our pleasure to assist you, and we hope your new kitchen lights bring you lots of enjoyment!
Best regards,
Lightsin
Didn't deliver not very happy
Didn't deliver not very happy. Awaiting a new delivery!
14 septembre 2025
Réponse de Lightsin
Dear Cecilia Leggett,
Thank you for your feedback, and we sincerely apologize for the inconvenience caused. As mentioned in our previous communication, we have arranged a replacement shipment for you.
The tracking number for your order is JJD0002231994260241, and the courier handling the delivery is Yodel. You can track your shipment directly on their website for real-time updates.
We have also passed your delivery instructions to the courier to ensure a smooth delivery.
Thank you for your patience, and rest assured we are prioritizing your order. If you have any further questions or concerns, please feel free to reach out to us.
Best regards,
Lightsin
Easy to order delivered quickly and the…
Easy to order delivered quickly and the lamps are perfect and well packaged. Would definitely recommend
4 septembre 2025
Réponse de Lightsin
Dear Jeanette Butcher,
Thank you so much for your kind words! We’re delighted to hear that you’re happy with the lamps and our service. We really appreciate your recommendation!
Best regards,
Lightsin
Beautiful lamps
Beautiful lamps, well packed
Quick delivery, recommend this company and will use again.
9 septembre 2025
Réponse de Lightsin
Dear Keith King,
Thank you so much for your kind words! We’re delighted to hear you’re happy with the lamps and the delivery. We look forward to serving you again soon!
Best regards,
Lightsin
Great service
Great service. Had to return for a larger item, but all went smoothly, and refund for the returned item came through quickly. Amelia was particularly good at keeping me informed.
2 septembre 2025
Réponse de Lightsin
Dear Mr Mark Fishwick,
Thank you for your lovely feedback! We’re glad to hear that your return and refund went smoothly. Amelia will be happy to hear your kind words. We look forward to serving you again in the future!
Best regards,
Lightsin
Good service and price
Good service and price, good information throughout delivery and after sale service .
2 septembre 2025
Réponse de Lightsin
Dear Alfred Simmons,
Thank you so much for your kind words! We’re delighted to hear you were happy with our service, pricing, and communication throughout the delivery and after-sale process. Your satisfaction means a lot to us, and we’re always here if you need any further assistance.
Best regards,
Lightsin
Réponse de Lightsin
Dear Lucy,
We sincerely apologize for the inconvenience caused. Your order was shipped as scheduled, but unfortunately, it was lost in transit by the carrier and did not reach you.
We have already contacted you via email at service@lightsin.co.uk
and provided a solution to resolve this issue. Please check your inbox, and if you have any further questions or concerns, do not hesitate to contact us.
Thank you for your understanding and patience.
Best regards,
Lightsin
Expensive return
The light was nice but when inquiring about return, I am told I need to pay for delivery and for delivery of the exchanged item making the overall cost to value low
22 août 2025
Réponse de Lightsin
Dear Nick I,
Thank you for sharing your feedback. We’re sorry to hear that your return or exchange experience did not meet your expectations. As stated in our policy, if the return or exchange is due to customer reasons, the associated costs need to be covered by the customer. We appreciate your understanding.
We value your opinion and are committed to assisting you with your return or exchange. If needed, we can arrange the return for you, though fees will apply, to help resolve the matter as quickly as possible. Should you have any questions or require further assistance, please feel free to contact us via email, and we will provide support as promptly as we can.
Best regards,
Lightsin
Very nice light
Very nice light
We are happy with the product
As described
Did give a nice warm feeling to the room
Good packing and helpful instructions included
Just to mention that you able to change the colour of the bamboo material to your desired colour to match your furniture. I just used bee wax with a cloth to get the perfect match with my furniture
24 août 2025
Réponse de Lightsin
Dear Rana Ebadi-Askari,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re happy with the light and that it brings a warm feeling to your room. We really appreciate your kind words about the packing and instructions as well.
Enjoy your new light!
Best regards,
Lightsin
I had a very good experience with…
I had a very good experience with lightsin , communication with Amelia was first class . I would be very happy to buy from them again .
19 août 2025
Réponse de Lightsin
Dear Catello,
Thank you so much for your kind words! We're thrilled to hear you had a great experience with Lightsin, and Amelia will be delighted by your feedback. We look forward to serving you again in the future!
Best regards,
Lightsin
Delivery v good
Delivery v good. Products very well packaged. We’re extremely happy with the lamps. Recommend company. Will use again.
18 août 2025
Réponse de Lightsin
Dear GD Milton Keynes,
Thank you so much for your kind feedback! We’re delighted to hear that you’re happy with the lamps and our service. We truly appreciate your recommendation and look forward to serving you again.
Best regards,
Lightsin
**********
17 août 2025
Réponse de Lightsin
Dear Mr Dudley,
Thank you so much for your 5-star review! We really appreciate your support and look forward to serving you again.
Best regards,
Lightsin
Very good service
Very good service
The lamp arrived quickly was well packed and looks better than it looked on the website
21/08/2025
Peter
14 août 2025
Réponse de Lightsin
Dear Peter,
Thank you so much, Peter, for your kind feedback! We’re delighted to hear that the lamp arrived quickly, was well packed, and looks even better in person than online. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Lightsin
It's a beautiful lamp but...
It's a beautiful lamp, and simple to add the shade and holder.
But I was horrified to see and deal with the polystyrene packaging. I understand the need for very careful packing materials, and the lamp was held securely and safely.
I have had terracotta pots delivered from Crocus.co.uk.
They came in heavy-duty cardboard boxes, packed into strong cardboard formes, with, again, heavy duty brown crinkled paper to buffer them.
I would urge you very strongly indeed to look into another type of packaging, rather than using polystyrene, which is so harmful to the environment.
11 août 2025
Réponse de Lightsin
Dear Pamela Guyatt,
Thank you very much for your kind words about the lamp and for taking the time to share your feedback regarding the packaging. We completely understand your concern about polystyrene and the impact it has on the environment.
We truly appreciate your suggestion and will certainly take it into consideration as we review our packaging options for the future. Our goal is always to ensure products arrive safely while also being mindful of environmental impact, and customer input like yours is invaluable in helping us improve.
Thank you again for your thoughtful feedback, and we hope you continue to enjoy your lamp.
Best regards,
Lightsin
Bamboo and black ceiling light.
I had to wait a long while to have 2 identical lights but I am so happy with them. Look better than I could have imagined.
31 juillet 2025
Réponse de Lightsin
Dear Ms P Holmes,
Thank you for your kind feedback! These lights were part of a pre-order, so we really appreciate your patience while we arranged delivery. We’re so glad to hear they look even better than expected and that you’re happy with them!
Best Regards,
Lightsin
Everything went according to description given..
Everything went according to the information given….
It’s a good quality lampshade and looks good in our dining room and easy to hang up.
30 juillet 2025
Réponse de Lightsin
Dear Consumer,
Thank you so much for your kind feedback! We’re delighted to hear that the lampshade met your expectations and looks great in your dining room. We truly appreciate your support and hope you enjoy it for years to come.
Best Regards,
Lightsin
Amazing customer service
I ordered a light that was unfortunately faulty, after a conversation with Jessica and Amelia, the issue was soo solved and a replacement was on its way within the week, my new light looks amazing
28 juillet 2025
Avis spontané
Réponse de Lightsin
Dear Stacey Lee Turley,
Thank you so much for your kind feedback! We’re sorry again for the initial issue with your light, but we’re delighted to hear that Jessica and Amelia were able to get everything sorted quickly for you. It’s wonderful to know your new light looks amazing and that you’re happy with it.
We truly appreciate your support and look forward to serving you again in the future.
Best Regards,
Lightsin
Réponse de Lightsin
Dear Rebecca,
Thank you so much for your kind words! We're glad to hear that you had a fast and secure delivery experience. Your recommendation means a lot to us. If you ever need any assistance, please don't hesitate to reach out!
Best Regards,
Lightsin
Beautiful lamp whether lit or unlit
Beautiful lamp whether lit or unlit. Delivery was prompt.
31 juillet 2025
Réponse de Lightsin
Dear Janet Wall,
Thank you so much for your kind words! We're delighted to hear you love the lamp, both lit and unlit. We also appreciate your positive feedback on our prompt delivery. If you need any assistance, feel free to reach out anytime!
Best Regards,
Lightsin
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