I ordered 2 table lamps which arrived literally the next day and they were very well packaged. They also came with the right light bulbs which meant I could use them immediately. The lamps are beautif... Voir plus
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Lisez les avis des autres
My requests got timely replies by email from the customer service. The big crystal ceiling lights look gorgeous. However, unwrapping the big pieces of polystyrenes packages and transferring them... Voir plus
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The ceramic lamps we have purchased are exactly as described and despatched promptly. They are very well packaged to ensure safe arrival. The only thing we are unsure of is the matching lampshades,... Voir plus
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I purchased the Vintage Ceramic Bird-Pattern Table Lamps Hand-Painted, Brass Base with Fabric Shade. Had an initial problem with delivery but the company resolved this very quickly. I’m so happy with... Voir plus
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À propos de l'entreprise
- Magasin de luminaires
- aussi dans
- Boutique de porcelaine
- Fabricant de luminaires
- Fournisseur d'abat-jour
- Magasin d'ameublement et de décoration
- Magasin de bricolage
À propos de Lightsin
Écrit par l'entreprise
Founded in 2018, Lightsin was born from a passion for creating lighting solutions that combine exceptional craftsmanship with timeless design. We believe that lighting is more than just illumination—it’s an essential element that transforms spaces and brings warmth, elegance, and personality to every corner of your home.
From natural handcrafted creations to modern metal and crystal designs, we are committed to sustainability, quality, and aesthetic excellence. Each piece is thoughtfully crafted to reflect our dedication to blending beauty with functionality.
From natural handcrafted creations to modern metal and crystal designs, we are committed to sustainability, quality, and aesthetic excellence. Each piece is thoughtfully crafted to reflect our dedication to blending beauty with functionality.
Lighting Your Home, Inspiring Your Life
Écrit par l'entreprise
- Design. Quality. Service You Can Trust.
- At Lightsin, we create lighting solutions that blend timeless design with lasting quality. From concept to delivery, our dedicated team ensures every piece illuminates your space beautifully while reflecting your unique style. We’re here to support you at every step, bringing warmth and inspiration to your home.
Our Guarantee of Quality and Care
We stand behind every light we design and deliver.
Every Lightsin product is backed by our quality promise. If your lighting ever falls short of our high standards, our dedicated team will work swiftly to resolve the issue—repair, replace, or support—ensuring your complete satisfaction and lasting trust.
Coordonnées de contact
22-26 Kay street, M11 2DU, Manchester, Royaume-Uni
- Service@lightsin.co.uk
- lightsin.co.uk
Exclusive 25% OFF On Ceramic lable Lamps
4,3
Excellent
170 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Beautiful lamp whether lit or unlit
Beautiful lamp whether lit or unlit. Delivery was prompt.
31 juillet 2025
Réponse de Lightsin
Dear Janet Wall,
Thank you so much for your kind words! We're delighted to hear you love the lamp, both lit and unlit. We also appreciate your positive feedback on our prompt delivery. If you need any assistance, feel free to reach out anytime!
Best Regards,
Lightsin
Really nice looking lights but you need skills to connect
Really nice looking lights but you need real skills to put all parts together. I ordered two lights for my sitting room, and both boxes came without instruction. I connected both as I had some past experience. Also, the box which connects to the ceiling is too tiny to put all wires together. I did it, but it was not a easy job. Lights has three illuminations (Warm white, normal white & Cool white). By switching on & off, colours change - which is a cool feature. I must submit although all effort to fit the light - it changed look of our sitting room. I don't have dimmer, so cannot comment on that. It is bright enough for our sitting room (size appx. 12 x 10 ft.)
27 juillet 2025
Réponse de Lightsin
Dear Tushar Vijaybhai Rania,
Thank you so much for your detailed and honest review!
We’re delighted to hear that you’re happy with how the lights look and that the multiple lighting modes added a great touch to your sitting room. It truly means a lot to us that, despite the challenges during installation, you were able to get everything set up and enjoy the final result.
We sincerely apologize for the missing instructions in both boxes — that shouldn’t have happened, and we’ll definitely look into this with our warehouse team to prevent it from happening again.
Thank you again for your feedback and for choosing our lights for your home!
Best Regards,
Lightsin
Réponse de Lightsin
Dear Don McDonald,
Thank you so much for your kind words! We're thrilled to hear you’re happy with both the product and our customer service. If you ever need any assistance, feel free to reach out — we're always here to help!
Best Regards,
Lightsin
Réponse de Lightsin
Dear Paul,
Thank you for your feedback! We're glad to hear the light arrived promptly and in good condition. We hope you enjoy it!
Feel free to reach out if you need any assistance in the future!
Best Regards,
Lightsin
Great experience with regular feedback
24 juillet 2025
Réponse de Lightsin
Dear Mr Justin Mack,
Thank you so much for your kind feedback! We're glad to hear you had a great experience and appreciated the regular updates. We hope to serve you again in the future!
Best Regards,
Lightsin
Fantastic light
Fantastic light - so pleased with it. Very fast service and delivery. Recommend 100%
23 juillet 2025
Réponse de Lightsin
Dear Caroline Houseman,
Thank you so much for your fantastic feedback! We're thrilled to hear you're so pleased with the light and our fast service. Your recommendation means a lot to us. We look forward to serving you again in the future!
Best Regards,
Lightsin
The lamp was beautiful &delivery very quick
The lamp was beautiful &delivery very quick. Delighted with the lamp and will definitely order from you again. Thank you for your great service
23 juillet 2025
Réponse de Lightsin
Dear MrsChristineCowap,
We're so happy to hear this!
Thank you for your lovely feedback. We’re glad the lamp met your expectations and that the delivery was quick. We truly appreciate your support and can’t wait to welcome you back again soon!
Best Regards,
Lightsin
Exactly as stated
Exactly as stated, easy to fit with instructions and bulb included
1 juillet 2025
Avis spontané
Réponse de Lightsin
Dear Steven,
Thank you so much for your great review! We're really pleased to hear that the light was exactly as described and easy to install – and that the included bulb was helpful too.
We truly appreciate your support, and if you ever need anything else, we're always here to help.
Best Regards,
Lightsin
Réponse de Lightsin
Dear Bil,
Thank you for the lovely review! We're so pleased to hear you were happy with our service. We hope to serve you again soon!
Best Regards,
Lightsin
Great experience
Great experience. A lovely shade. Such a quality product and service was excellent.
16 juin 2025
Avis spontané
Réponse de Lightsin
Dear Moira Mclean,
Thank you so much for your kind words!
We're thrilled to hear that you had a great experience and loved the shade. It means a lot to us to know you’re happy with the quality and our service. We truly appreciate your support and hope to serve you again in the future!
Best Regards,
Lightsin
It took a little longer than expected…
It took a little longer than expected to arrive but communication with company was A1. So glad I waited. The lamp is beautiful,not cheap rubbish. Was packed so well . . More than pleased
16 juin 2025
Avis spontané
Réponse de Lightsin
Dear David Higginson,
Thank you so much for your kind feedback! We're delighted to hear that the lamp was worth the wait and that you were happy with both the quality and our communication. Your satisfaction truly means a lot to us. If you ever need assistance again, we're always here to help!
Best Regards,
Lightsin
Really pleased
Really pleased with my 2 ceiling lights. Quick delivery and great customer service.
14 juin 2025
Avis spontané
Réponse de Lightsin
Dear M T,
Thank you so much for your wonderful feedback! We're delighted to hear that you are pleased with your ceiling lights and our service. It was a pleasure serving you, and we look forward to assisting you again in the future.
Best Regards,
Lightsin
The ceiling lights are just what I…
The ceiling lights are just what I wanted, the package arrived promptly and all fixtures fitting and bulbs included!
Very happy with my purchase.
16 juin 2025
Avis spontané
Réponse de Lightsin
Dear Mrs Ruth Dicken,
Thank you for your kind feedback! We're thrilled to hear that the ceiling lights met your expectations and that everything arrived promptly and complete. Your satisfaction means a lot to us. We hope to serve you again soon!
Best Regards,
Lightsin
Réponse de Lightsin
Dear Mrs Barnsley,
We're so glad you like the lights! Your feedback truly brightens our day – thank you!
Best Regards,
Lightsin
Stylish design
We’re really happy with the product—it arrived promptly and adds a stylish, unique touch that completes our bedroom beautifully. One minor issue was that the end of the string wasn’t finished, which could have caused problems if it had started to unravel. Fortunately, we were able to tie it off ourselves.
2 juin 2025
Avis spontané
Réponse de Lightsin
Dear Karen,
Thank you so much for your kind and thoughtful feedback!
We’re delighted to hear that the product arrived promptly and has added a stylish, unique touch to your bedroom – that truly means a lot to us.
We also appreciate you pointing out the issue with the unfinished end of the string. We're sorry for any inconvenience this may have caused, and we're glad to hear you were able to fix it. We'll certainly pass this on to our team to help improve future quality checks.
Thanks again for your support!
Best Regards,
Lightsin
No response about a refund
This order was first placed in May 2025 and is still unresolved almost three months later. What should have been a beautiful light - and was a very expensive one - arrived with the polystyrene packaging completely disintegrated and two of the glass globes smashed to bits. At the request of customer services, I sent two videos, which at first they claimed not to have received. The too-ing and fro-ing went on for a few days and eventually they said they had received it, but questioned whether the globes were actually smashed! They said that if I could send further photos to prove the damage, they'd send replacement globes. I said at that point I simply wanted to return it for a refund and expected them to pay for the courier charges.
I've just emailed with a complaint and my email has bounced back, telling me that the email address (which I've used previously) now has a problem with the mailbox. Not feeling very confident about this.
Update 10th June 2025: Finally, after I posted my review, somebody got in touch with me, and I received a refund for the broken item. It has been reordered but unfortunately is on back order and will take several weeks to arrive. Hoping for the best, prepared for the worst. I'll update as soon as I can.
Update 20/8/25
I received an email over a week ago to tell me that the item had finally arrived in their warehouse and they were making arrangements to deliver it to me. I received tracking that same day. Unfortunately, eight days later and the tracking indicates that the courier still hasn't received the parcel.
I just emailed them and got a response telling me that 'once the product arrives at our warehouse, we will contact you immediately to arrange delivery'. This is a direct quote from their email, despite their reply below in which they appear to deny saying this.
Honestly their left hand doesn't communicate with their right hand. Possibly the most disorganised company I've ever dealt with. Absolutely abysmal service. Over three months after my order, I'm still significantly out of pocket, and haven't received anything at all.
4 juin 2025
Avis spontané
Réponse de Lightsin
Dear Ms Fletcher,
Thank you for your patience and for bringing this to our attention. We are very sorry for the confusion and the frustration this has caused.
To clarify, once we confirm dispatch on our side, the parcel is handed over to the courier’s warehouse. Only when the courier successfully scans the parcel does the tracking system show that they have received it. We did hand the package to the courier, but it may have been lost during this process, which has unfortunately led to this misunderstanding and left you feeling confused.
We sincerely apologise for the inconvenience and the poor experience this has caused you. As the next step, our service team will reach out to you directly via Service@lightsin.co.uk to arrange a suitable resolution. We kindly ask you to keep an eye on your inbox (including the spam folder, just in case).
Thank you again for your understanding, and we truly regret the trouble this situation has caused.
Best Regards,
Lightsin
Excellent customer service
Love my beautiful ceiling light from Lightsin. One of the glass shades broke while being fitted and Lightsin replaced it promptly at no cost, really excellent customer service.
22 mai 2025
Avis spontané
Réponse de Lightsin
Dear Jackie Willis,
We're delighted to hear that you love your ceiling light and that our team was able to assist you promptly. Providing excellent customer service is very important to us, and it’s wonderful to know we made a positive impression. If you ever need anything else, we're always here to help!
Best Regards,
Lightsin
I am impressed with the lightsin…
I am impressed with the lightsin customer service. They responded promptly to my query, were friendly and professional. I will order again and highly recommend this company.
21 mai 2025
Avis spontané
Réponse de Lightsin
Dear Sarah Alvarez,
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a positive experience with our customer service team. Your kind words truly mean a lot to us.
We're so glad to know you’ll be ordering again, and we look forward to serving you in the future. If you ever need any assistance, we're always here to help.
Best Regards,
Lightsin
Taking deposits and not delivering or refunding 😡
This company are taking deposits and not providing any product or refund.
We have paid them over £2000 and they won’t return the money or supply lights we ordered (NEFERTITI EVA R2) !
They’ve had the funds for a year now and keep giving excuses.
Very untrustworthy company BEWARE!!!
Getting members of staff to write reviews of their experience is also another sign to BEWARE OF!!
13 mai 2024
Avis spontané
Réponse de Lightsin
Dear Simon Edwards,
We’re very sorry to hear about your experience. However, after thoroughly checking our records, we could not locate any order under your name, nor have we received any payment over £2000.
Please kindly double-check the website or seller you purchased from. We do not currently operate any wholesale business, nor have we had any orders matching the description of NEFERTITI EVA R2 or the amount mentioned.
If you believe this may be a mistake or if there’s any further information you can provide (such as an order number, email address used, or the platform through which the purchase was made), we’d be more than happy to investigate this further.
We take customer trust very seriously and would never intentionally withhold a product or refund. Please feel free to contact us at Service@lightsin.co.uk so we can assist you directly.
Best Regards,
Lightsin
Received a damaged light fitting
Received a damaged light fitting, The after service to rectify this was 5*****.
Customer service lead by a lady called Jessica was impeccable. Cannot applaud this company enough. Would definitely reccomend them. 🌟 🌟 🌟 🌟 🌟
24 avril 2025
Avis spontané
Réponse de Lightsin
Dear Gaynor Duffy,
Thank you so much for your kind words and for taking the time to share your experience!
We’re truly sorry that your light fitting arrived damaged, but we’re delighted to hear that Jessica and our customer service team were able to resolve the issue to your satisfaction. Your feedback means the world to us — it’s what motivates us to keep providing the best service possible.
We’ve shared your lovely comments with Jessica, and she was thrilled to be mentioned!
Thank you again for recommending us — we look forward to serving you again in the future.
Best Regards,
Lightsin
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