I ordered 2 table lamps which arrived literally the next day and they were very well packaged. They also came with the right light bulbs which meant I could use them immediately. The lamps are beautif... Voir plus
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Lisez les avis des autres
My requests got timely replies by email from the customer service. The big crystal ceiling lights look gorgeous. However, unwrapping the big pieces of polystyrenes packages and transferring them... Voir plus
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The ceramic lamps we have purchased are exactly as described and despatched promptly. They are very well packaged to ensure safe arrival. The only thing we are unsure of is the matching lampshades,... Voir plus
L'entreprise a répondu
I purchased the Vintage Ceramic Bird-Pattern Table Lamps Hand-Painted, Brass Base with Fabric Shade. Had an initial problem with delivery but the company resolved this very quickly. I’m so happy with... Voir plus
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À propos de l'entreprise
- Magasin de luminaires
- aussi dans
- Boutique de porcelaine
- Fabricant de luminaires
- Fournisseur d'abat-jour
- Magasin d'ameublement et de décoration
- Magasin de bricolage
À propos de Lightsin
Écrit par l'entreprise
Founded in 2018, Lightsin was born from a passion for creating lighting solutions that combine exceptional craftsmanship with timeless design. We believe that lighting is more than just illumination—it’s an essential element that transforms spaces and brings warmth, elegance, and personality to every corner of your home.
From natural handcrafted creations to modern metal and crystal designs, we are committed to sustainability, quality, and aesthetic excellence. Each piece is thoughtfully crafted to reflect our dedication to blending beauty with functionality.
From natural handcrafted creations to modern metal and crystal designs, we are committed to sustainability, quality, and aesthetic excellence. Each piece is thoughtfully crafted to reflect our dedication to blending beauty with functionality.
Lighting Your Home, Inspiring Your Life
Écrit par l'entreprise
- Design. Quality. Service You Can Trust.
- At Lightsin, we create lighting solutions that blend timeless design with lasting quality. From concept to delivery, our dedicated team ensures every piece illuminates your space beautifully while reflecting your unique style. We’re here to support you at every step, bringing warmth and inspiration to your home.
Our Guarantee of Quality and Care
We stand behind every light we design and deliver.
Every Lightsin product is backed by our quality promise. If your lighting ever falls short of our high standards, our dedicated team will work swiftly to resolve the issue—repair, replace, or support—ensuring your complete satisfaction and lasting trust.
Coordonnées de contact
22-26 Kay street, M11 2DU, Manchester, Royaume-Uni
- Service@lightsin.co.uk
- lightsin.co.uk
Exclusive 25% OFF On Ceramic lable Lamps
4,3
Excellent
170 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Item arrived broken after 4 weeks
Item arrived broken after 4 weeks, customer service are slow to respond and are offering all sorts of unsuitable resolutions, one of them being to repair it myself with spare parts which they claim were in the box. Can't rate this company low enough. Now over a week since I received my damaged item and I have absolutely zero confidence that I will receive a refund for the item.
22 juin 2024
Avis spontané
Réponse de Lightsin
Dear Fiona,
We are truly sorry to hear about your experience, and we sincerely apologize for any frustration this has caused. Ensuring that our customers receive quality products and timely support is our priority, and we regret that we did not meet your expectations on this occasion.
Unfortunately, we are unable to locate your order based on this review. We genuinely want to resolve this matter for you as soon as possible. Could you please provide your order number or contact our customer service team at service@lightsin.co.uk? This will allow us to investigate further and find the best possible solution for you.
Thank you for being so patient, and we appreciate the opportunity to make things right.
Best Regards,
Lightsin
I ordered a Hanging LED Bamboo pendant…
I ordered a Hanging LED Bamboo pendant light, and after waiting a month, it arrived damaged. The quality is also very poor. Their "unique supply chain" means long shipping times from China. I've requested a refund but haven't received any response. Avoid this company!
22 juin 2024
Avis spontané
Réponse de Lightsin
Dear Boryana Krizhanovska,
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you've experienced. We understand how frustrating it must have been to receive a damaged product, and we truly regret that the communication regarding the refund process was not timely.
While we initially offered a refund, we were unfortunately unable to process it due to a dispute, which led to the funds being frozen. We contacted you but did not receive a response from you. However, we are glad to inform you that your refund was later processed by the bank, and we hope this issue has been resolved to your satisfaction.
We take your concerns seriously, and we are working diligently to improve both our product quality and communication with our valued customers. Once again, we deeply apologize for the inconvenience caused and thank you for your patience.
If there is anything else we can assist you with, please don't hesitate to reach out.
Best Regards,
Lightsin
Wrong items delivered and no response.
I ordered and paid for two pendants back on May 14th. I was informed that they would be delayed. I waited for several weeks and emailed to see where they were. Finally, on 15th June I was contacted and told they would be delivered that day. Sadly, when we opened the box the two pendants were not the ones we had ordered and of extremely poor quality.
I am still now trying to contact them daily to arrange a return and have requested a full refund as they are obviously not a reputable company. They even removed my review on their website.
I’m at a loss really of what else to do other than make others aware of their service and to just hope they do the right thing.
14 mai 2024
Avis spontané
Réponse de Lightsin
Dear Becky Grover,
Thank you for sharing your experience with us. We sincerely apologize for the delays in delivering your order and for the incorrect items and their poor quality. We understand how frustrating this situation must have been, especially after the long wait.
We also regret that our communication and handling of the issue did not meet your expectations, and we are truly sorry for the inconvenience caused. We take full responsibility for these shortcomings.
We truly appreciate your patience throughout this process, and we hope the resolution has addressed your concerns. Please know that we are taking your feedback seriously and working on improving our processes to prevent similar issues in the future.
Once again, we apologize for the frustration you’ve experienced, and we value your feedback. If there is anything else we can assist you with, please feel free to reach out.
Best Regards,
Lightsin
Long Delay in orders
I ordered a pendant light from this company on 10th May and they have been delaying the delivery for the order saying it has not received at the port. You can still order the same item on their website with delivery time of 2-4 weeks.
My order has still not delivered and have been updated that it will take another 2-3 weeks for the light to come in.
9 mai 2024
Avis spontané
Réponse de Lightsin
Dear Akansh Agarwal,
We sincerely apologize for the inconvenience you've experienced with the delay in your order. We understand how frustrating it can be to wait longer than expected for your purchase, especially after the repeated delays you've mentioned. While we did our best to manage the situation, we deeply regret that we were unable to meet your expectations regarding timely delivery.
We value your feedback, as it helps us improve our services. Please rest assured that we have refunded your order and are taking steps to prevent similar issues in the future. Your experience is not the standard we aim to provide, and we genuinely hope we have the opportunity to serve you better in the future.
Once again, we apologize for the delay and any frustration this has caused. If there is anything else we can assist you with, please feel free to reach out.
Best Regards,
Lightsin
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